Retail Customer Experience
JULY 13, 2023
When it comes to the chief merchant role there have been big changes across the retail landscape. The list includes skills, tools and expertise required to fulfill the responsibilities.
Inside Retail
JULY 13, 2023
Canadian e-commerce firm Shopify said on Wednesday it would soon launch an artificial intelligence assistant for merchants on its platform, the latest technology company to roll out such a feature. The assistant called “Sidekick” would be embedded as a button on Shopify and answer merchant queries, including details about sales trends, CEO Tobi Lutke illustrated in a video posted on Twitter.
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Retail TouchPoints
JULY 13, 2023
Dollar General has added a cash-back rewards program for its customers in partnership with the Ibotta Performance Network. Dollar General’s partnership with Ibotta debuted in January 2023 , allowing customers to earn cash-back rewards within the Ibotta app. Now that partnership has extended to the Dollar General website and app, where customers can earn and redeem their cash-back rewards directly with the retailer via their DG Wallet.
Inside Retail
JULY 13, 2023
Melbourne Airport and Lotte have launched the new Lotte Duty Free store, as part of the airport’s plans to significantly expand its duty-free footprint. The plans include a renovation to the arrivals store set to be complete at the end of 2024, while the departures store will be updated by the end of 2026. “Melbourne is widely regarded as Australia’s fashion capital and the Lotte brand will enhance that reputation with luxury items and travel exclusives that can only be found in duty-free,” said
Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber
Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.
Retail TouchPoints
JULY 13, 2023
Persado Dynamic Motivation aims to reduce cart abandonment by using specialized generative AI to create words and phrases that are personalized in real time for online shoppers. The solution is the next generation of Persado Motivation AI, a specialized class of enterprise generative AI technology designed to drive business outcomes. Motivation AI uses advanced machine learning, natural language processing (NLP) and deep learning transformer models, with the goal of understanding intent and crea
Inside Retail
JULY 13, 2023
Following its acquisition by Brand Collective earlier this year, Reebok Pacific has been taking big strides in Australia. The brand has a range of partnerships in the works, and recently opened its first domestic flagship – a 167sqm store at Chadstone Shopping Centre, showcasing new trends and styles, and introducing new customers to the vintage brand.
Experience Retail Today brings together the best content for retail owners from the widest variety of industry thought leaders.
Inside Retail
JULY 13, 2023
To help disabled jobseekers land roles within the retail industry, the Australian Retailers Association (ARA) has launched a new program in Queensland. Dubbed ‘Retail Ready and Able’ the program aims to “empower and upskill” candidates who face employment barriers because of physical, mental or emotional challenges. The program also addresses various stigmas and shifting mindsets when it comes to employing people with varying disabilities.
Retail TouchPoints
JULY 13, 2023
Claire’s has launched Pierced by Claire’s, a reimagining of the retailer’s piercing business that will be supported by a new visual identity and a full-funnel marketing plan, including TV ads and a “free earrings for a year” activation offering customers who get pierced in-store a free pair of earrings each month for a year. Pierced by Claire’s will also include a modern new logo, branding and a “playfully conversational voice,” all designed to elevate the customer experience both in stores and
Retail Wire
JULY 13, 2023
The Furby toy is making a comeback, fueling nostalgia and dominating toy sales. Hasbro has relaunched the Furby in two new colors, Purple and Coral, marking the toy’s 25th anniversary. The toy became a cultural phenomenon in the late 1990s, with over 40 million units sold globally in the first three years, and it continues.
Retail TouchPoints
JULY 13, 2023
JD Sports , a global retailer with more than 3,000 stores worldwide, has adopted a suite of solutions designed to boost its growth in Canada, a market the retailer entered in 2021. The company currently operates 23 stores in Canada under the JD , size? and Livestock banners, and plans to open as many as 80 additional stores in the country over the next five years.
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Adopting MACH technology means more than implementing new platforms. This type of digital change affects your organization at every level and requires a thoughtful approach to navigate challenges that crop up. The Get MACH Ready report, co-authored by MACH Alliance member Scott Canney in collaboration with Orium, commercetools, and Contentstack, will provide you with strategies to prepare your organization for a digital transformation.
Inside Retail
JULY 13, 2023
A recent survey by Amazon and YouGov showed that online shoppers in Singapore prioritise product quality and authenticity when making purchasing decisions, with 80 per cent willing to pay a higher price for these attributes. Product quality has become more important for online shoppers compared to two years ago, along with product cost, shipping cost, customer reviews, and authenticity.
Intelligence Node
JULY 13, 2023
Exploring Market Growth, Consumer Attitudes, and Tech Trends Shaping the Retail Pharmaceutical Industry The retail pharmacy industry faced immense challenges and exhaustion during the COVID-19 pandemic as it grappled with. The post Tech-Enabled Healthcare: CVS and Walgreens Revolutionizing Pharmacy Retail appeared first on Blog.
Inside Retail
JULY 13, 2023
Coles names new data manager By Dean Blake Supermarket chain Coles has announced the appointment of David Han as general manager for its digital engineering and data division. Han previously worked as chief digital officer at General Mills, China, and spent time at Walmart, Hewlett-Packard, and Yihaodian. According to Coles, Han will be responsible for driving the strategic growth of its omnichannel offer, as well as delivering a seamless and unified customer experience through an acceleration o
Retail Wire
JULY 13, 2023
Soccer superstar Cristiano Ronaldo has invested in Chrono24, the luxury watch resale marketplace. Ronaldo, known for his personal watch collection worth an estimated $6.5 million, sees the investment as a good opportunity in a category he likes.
Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali
Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.
Inside Retail
JULY 13, 2023
Fresh draft guidelines to help protect consumers from greenwashing have been released by the Australian Competition & Consumer Commission (ACCC). The ACCC guidance aims to address the issue identified by the commission’s recent report , which found 57 per cent of businesses reviewed were making potentially misleading environmental claims. The guidance includes eight practical principles for businesses to follow in order to avoid misleading consumers and contravening the Australian Cons
Retail Wire
JULY 13, 2023
Chipotle Mexican Grill is testing a robot called “Autocado” to handle avocado slicing and de-pitting, a task that employees reportedly dislike. The avocado-cutting robot is expected to reduce guacamole prep time by half. While the robot handles avocado preparation, Chipotle employees will still be responsible for mashing the avocado and adding other ingredients.
Inside Retail
JULY 13, 2023
Canada’s corporate ethics watchdog on Tuesday launched separate investigations into Nike Canada and Dynasty Gold to probe allegations that they used or benefited from forced Uyghur labour in their supply chains and operations in China. The investigations were launched after an initial assessment of complaints about the overseas operations of 13 Canadian companies filed by a coalition of 28 civil society organisations in June 2022.
Retail Wire
JULY 13, 2023
McDonald’s denies planting the viral “Grimace Shake” TikTok trend, which involved users faking injury or death after drinking the limited-edition Grimace Birthday Meal milkshake. Guillaume Huin, McDonald’s U.S. social media director, stated that the trend was “all from the fans” and the initial spark came from a TikTok user named Austin Frazier.
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Understanding the intricate world of Point-of-Sale (POS) technology is a common challenge for tech buyers. When it comes to defining the functions of Point-of-Sale systems, the communications have yet to be standardized–—until now. Forrester’s new report, Demystifying The Technical Functions of POS Solutions, breaks through the noise and provides business leaders with the information and tools they need to evaluate the features of POS systems.
Cisco Retail
JULY 13, 2023
As we celebrate the 30-year anniversary of the Cisco Certified Internetwork Expert (CCIE) certification and 20 years of the CCIE Collaboration certification, we reflect not only on our past… Read more on Cisco Blogs
Retail Wire
JULY 13, 2023
Kim Kardashian is reportedly in discussions with beauty company Coty to repurchase a minority stake in her beauty brand, SKKN BY KIM, according to the Wall Street Journal. The value of the stake has not been determined, and the talks may not result in a deal. Coty acquired a 20% stake in SKKN BY KIM.
Cisco Retail
JULY 13, 2023
When an attacker sitting halfway around the world steals your employee’s credentials, tricks their way through Multi-Factor Authentication (MFA), and gains access to a SaaS application housing s… Read more on Cisco Blogs
Retail Wire
JULY 13, 2023
Back-to-school spending in the United States is expected to decline for the first time in nine years as consumers prioritize necessities and reduce nonessential purchases amid sticky inflation, according to a report by Deloitte. The report projects a 10% decrease in spending this year, with the average spend per child dropping to $597 and the.
Speaker: Jennifer Wright, Michael Scholz, Jasmin Guthmann, and Scott Canney
Digital transformation in retail is so much more than new technology. You need to get your whole organization, from entry-level workers to executives, on board with the new tech, new skills, and culture changes that digital transformation brings. Leading this mindset shift can be a daunting task… but that’s where this webinar comes in! Join our panel of experts as they guide you through the challenges of digital transformation, preparing you to avoid common mistakes and make the most of incredib
Retail Gazette
JULY 13, 2023
Poundland’s like-for-like sales rose by 9% in its latest quarter due to an improved FMCG performance, despite owner Pepco Group flagging a “challenging trading environment” in April and May. Group sales were up 12.5% to €1.37bn (£1.17bn) on a constant currency basis as Poundland overall revenue jumped 8.6% in the quarter to June 30. Chief executive Trevor Masters said “the macro-economic climate continues to be challenging, particularly in Central Europe, due to elevated levels
Retail Wire
JULY 13, 2023
Amazon’s Prime Day shopping event kicked off with U.S. online sales rising almost 6% to $6.4 billion compared to the previous year, according to Adobe Analytics. Heavy discounts on appliances and toys attracted bargain-hunting customers, who have been delaying big-ticket purchases due to rising interest rates and food prices. The event also saw an increase.
Retail Gazette
JULY 13, 2023
Sales during day two of the Amazon Prime Day event saw total UK online spend surpass £570m, according to Adobe Analytics. The sales represent a 3.4% increase compared to revenue on the same day of the event last year, when the retail giant raked in £550m. The figures made yesterday the second biggest day for UK online spending to date during 2023, with the first biggest day being day one of the Prime Day event.
Retail Wire
JULY 13, 2023
Shares of Domino’s Pizza surged 10% following the announcement that customers will soon be able to use Uber Eats and Postmates apps to order from the chain. Domino’s has signed a “global agreement” with Uber, making Uber Eats its exclusive third-party platform in the U.S. until at least 2024. The partnership aims to boost Domino’s.
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Did you know—74% of IT leaders are looking to improve their tech stack to offer better personalization? It’s impossible to ignore the importance of personalization, but it comes with challenges. How do you do it with a tight budget? What about customer privacy and the use of data? The Personalization Playbook is packed with research and insights from Orium, Talon.One, and Bloomreach and gives IT leaders answers to these tough questions, helping them shape 2024 strategies for personalization.
Retail Gazette
JULY 13, 2023
Mango has seen revenues rise 20% year-on-year to £1.24bn in the six months to 30 June – up 30% compared to 2019, surpassing pre-pandemic figures. The strong sales were driven by “good company performance” in key markets, including Spain, the US, Turkey, India and Italy. Chief executive Toni Ruiz attributed the positive results to the Spanish fashion retailer ‘s unique design and style, as well as its ambitious plans for international expansion.
Cisco Retail
JULY 13, 2023
We’re all hearing about how hybrid work is transforming the workplace. And the discussion isn’t limited to IT managers and tech professionals.
Retail Gazette
JULY 13, 2023
Retailers are forecast to earn £464m over the FIFA Women’s World Cup, as viewers stock up on supplies ahead of the game. Savings website VoucherCodes.co.uk revealed 21.9m football fans were predicted to watch the competition and that 87% of them were set to be watching from home. Although, only 22% are expected to watch from their local pub, bar or restaurant since the cup is being held in Australia and New Zealand, resulting in many early start times for the games.
RIS News
JULY 13, 2023
Academy Sports is drilling down on its pricing optimization efforts, building out its data-fueled tech investments with the goal of delivering a more seamless customer experience.
Speaker: Shaunna Bruton - Associate Director of Product Strategy at Orium | Sam Panzer - Director of Industry Strategy at Talon.One | Frank Passantino - Director of Product Management at Bloomreach
More and more, customers are expecting a better personalized CX. But can retailers actually deliver? Data from McKinsey shows that companies that excel in personalization increase their revenue by 40%, but despite these numbers, retailers struggle to implement customer personalization strategies. So what are the potential solutions? Join us to gain a better understanding of the current retail landscape and learn what you can do to translate personalization strategies into practical implementatio
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