Thu.Nov 28, 2024

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Clarins ANZ MD Jerome Bellony on the beauty brand’s new concept store in Sydney

Inside Retail

Privately held French luxury skincare brand Clarins has opened its first direct-to-consumer (DTC) store in Australia and New Zealand after 70 years in the game. Jerome Bellony, managing director of Clarins Australia and New Zealand, spoke with Inside Retail about entering a new era in how the business connects with customers. He explained how the brand’s new store in Sydney’s QVB building is a space where beauty meets innovation and the values that have defined Clarins for the past seven decades

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Black Friday footfall expected to rise +2%, as discounts unlock pent-up spending from bargain-focused, post-payday shoppers – RetailNext

Retail Focus

UK retailers are expected to see a boost in footfall on Black Friday (29 Nov 2024), with the lure of discounts unlocking pent-up post-payday spending, after many shoppers held back on purchasing in October in order to bag Black Friday deals, according to the latest data from RetailNext , the leading analytics solution for bricks-and-mortar retailers.

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Toys ‘R’ Us posts higher sales in October quarter

Inside Retail

Toys ‘R’ Us said its sales grew in the October quarter and expects further growth in the holiday trading period. The toy retailer’s sales during the three months ended October surged 168 per cent, or by $329,000, from the previous quarter, driven by its e-commerce performance. It also noted that Riot continued to perform well and expects the brand’s revenue to accelerate in the coming quarters. “With our streamlined operations and strong inventory position heading

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Top 7 In-Store Retail Media Trends to Watch in 2025

Tokinomo

In-store retail media has evolved into a critical tool for engaging customers at the point of purchase. In today’s digital-first world, where e-commerce dominates, the physical store remains a vital touchpoint for brands to connect with shoppers in immersive and memorable ways. From dynamic digital displays to voice-activated promotions, in-store media bridges the gap between digital innovations and tangible experiences, offering a unique opportunity to influence purchasing decisions in real-tim

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Smart Tools & Strong Teams: A People-First Approach to AI in Sales

Speaker: Matt Sunshine, CEO at The Center for Sales Strategy

AI isn’t replacing salespeople—it’s empowering them. The most forward-thinking sales organizations are using AI to enhance human performance rather than eliminate it. From coaching and messaging to prospecting and pipeline accountability, artificial intelligence is giving managers and SDRs the new tools they need to work smarter, sell better, and close more.

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Hannah Gordon on the evolution of family-owned pottery empire Robert Gordon

Inside Retail

In Australia, the name Robert Gordon is synonymous with pottery. Its ceramic plates and mugs grace the tables of countless cafes and restaurants across the country, including the popular Lune Croissanterie, while its homewares are stocked in thousands of retailers. Its factory in Pakenham, a suburb of Melbourne, produces between 200,000 and 300,000 stoneware items a year, making it the largest production pottery in Australia.

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Asda CEO: Five runners and riders following Allan Leighton’s return

Retail Gazette

The longstanding, and so far unsuccessful search for Asda’s new CEO could receive a shot in the arm following the return of former chief Allan Leighton as its new executive chair this week. Leighton, who during his tenure as helmed the turnaround of Asda from the brink of insolvency to its £6.7bn sale to Walmart in in 1999, told The Guardian that one of his top priorities was filling the role.

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Holiday Shopping Trends and Payments Innovations: Experience as Competitive Advantage

Retail TouchPoints

As the holiday shopping season approaches, retailers face increased pressure to facilitate a seamless and secure shopping experience. This is an opportunity to not only capture share of wallet but also build lasting customer loyalty and trust. Payments technology is central to the shopping experience. Innovations like biometrics and tap-to-pay have transformed how, when and where consumers shop.

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Aldi trials new loose produce items

Retail Times

Retail Times publishes international & UK retail news covering products, data, tech, packaging, people, research, comment and more besides! Aldi is trialling 12 new loose fruit and vegetable lines in a bid to further reduce unnecessary packaging. In select stores across the North of England, the following items are now available to buy loose: Parsnips Carrots Broccoli Brown onions Red onions Ginger Pears Salad tomatoes Limes Lemons Oranges Garlic If rolled out across all […] If you wan

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Winners Announced for MAPIC Awards 2024

365 Retail

The prestigious MAPIC Awards 2024 has unveiled its winners, recognising exceptional achievements across retail, leisure, food and beverage (F&B), sustainability, and urban development. With the theme The New Retail Equation , this year’s awards spotlighted brands, projects, and initiatives that successfully navigated an evolving global economic landscape.

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Merry Hill hits its stride as Footasylum opens upsized store

A1 Retail

Merry Hill has announced that Footasylum, the leading streetwear retailer, has launched its upsized store at the centre, tripling its footprint. Combining its existing unit with the adjacent space, Footasylum has expanded its presence at Merry Hill from 3,000 to 10,000 sq ft. The upsized store introduces innovative features, including a mobile payment system that speeds up checkout, new digital screens, and a refreshed fit-out.

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AI In The Aisles: The Executives Guide To Better In-Store Experiences

Speaker: Steve Worthy, MBA

The rapid rise of AI-powered displays, touchless technology, and sensory marketing is reshaping the future of in-store engagement. Yet for many retail executives, the real challenge is not identifying new tools - it is knowing which signals to trust, which inputs to prioritize, and how to architect decisions that elevate in-store leadership rather than dilute it.

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TheatroIQ – Driving Adoption and Optimization of Tech Investments 

Theatro

Retailers invest heavily in technology to stay competitive, but many face a common challenge: getting their frontline teams to adopt and utilize these tools fully. Even the most advanced systems can fall short of their potential without proper engagement and real-time support. Theatro IQ bridges this gap by providing instant, in-ear assistance to the knowledge and employees need to master their tech, driving greater productivity and maximizing the return on tech investments.

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Footasylum Launches Expanded 10,000 sq ft Store at Merry Hill

365 Retail

Merry Hill has announced the launch of an expanded Footasylum store, tripling its footprint within the centre to 10,000 sq ft. By combining its previous unit with adjacent space, the popular streetwear retailer has created a modernised shopping experience that offers a wider product selection and enhanced in-store features. The upsized store introduces several new elements to enhance the customer experience, including a mobile payment system designed to speed up the checkout process, dynamic dig

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Jaguar’s ‘Copy Nothing’ campaign: Lessons for retailers on rebranding risks

Inside Retail

Saying goodbye to its signature roaring cat, the 98-year-old carmaker Jaguar made headlines last week with its latest rebranding campaign. The company claims the campaign revives its “Copy Nothing” ethos, which traces back to the words of founder Sir William Lyons. Despite its effort to modernise and appeal to a younger, more diverse audience, the campaign has faced some backlash concerning its departure from traditional brand values and automotive focus.

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Generative AI for Retail: A Traveler’s Guide to Implementing GenAI for Retail Operations

Theatro

The retail sector is rapidly transforming due to evolving customer expectations for personalized, efficient, and convenient shopping experiences. To navigate this shift, retailers are increasingly Implementing GenAI for Retail into their operations. GENAI enhances operational efficiency and customer engagement, significantly boosting sales. The imperative to adopt GENAI stems from the necessity to meet rising customer expectations, achieve cost efficiency, and maintain a competitive edge.

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New Research-Backed Strategies to Empower Managers as Culture & Engagement Leaders

Speaker: Beth Sunshine, SVP, Up Your Culture

When culture isn’t consistently lived out across the organization, engagement suffers—and it often starts with a disconnect at the top. In this session, Beth Sunshine, SVP of Up Your Culture at The Center for Sales Strategy, will reveal how HR and executive leaders can close the gap between vision and execution by equipping frontline and mid-level managers to become culture carriers.

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Influencer Overload? How to Navigate the World of Influencers in a £21 Billion Industry

365 Retail

The influencer marketing industry was priced at 21 billion in 2024 and is projected to rise to 25 billion pounds by the close of 2024. Consumers commonly invest in the product recommendations of their chosen influencer; others are turned away by what they deem inauthentic content. In the run-up to Christmas and in the digital age of the investigative consumer, Somebody Digital reveals how brands and consumers alike can cut through the noise to uncover genuine, impactful influence.

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Tesco launches retail media certification to build industry expertise

Retail Times

Retail Times publishes international & UK retail news covering products, data, tech, packaging, people, research, comment and more besides! Tesco Media and Insight Platform, powered by dunnhumby, today launched its Tesco Retail Media Certification, a comprehensive new training programme designed to help marketers demystify and master the booming retail media landscape.

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Morrisons shifts to in-store fulfilment with Ocado tech

Retail Gazette

Morrisons will utilise long-standing tech partner Ocado’s fulfilment centres to help drive its move to more in-store fulfilment, as the bricks-and-mortar grocer reassesses its online grocery operations. Morrisons, which has been working with Ocado since 2013, will “gradually cease” deliveries from Ocado’s Erith fulfilment centre in the South East, according to a statement from the online grocer this morning.

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Look beyond retail to reverse high street decline, says new Lords report

Retail Times

Retail Times publishes international & UK retail news covering products, data, tech, packaging, people, research, comment and more besides! In 2023 there were over 10,000 store closures across UK high streets. People have seen the loss of local department stores, pharmacies, clothing stores, pubs and banks. The dominance of retail on high streets is something of the past.

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Breaking The Commerce Bottleneck: Your SAP Exit Plan Starts Now

Speaker: Jason Cottrell and Gireesh Sahukar

Retailers know the clock is ticking–legacy SAP Commerce support ends in 2026. Legacy platforms are becoming a liability burdened by complexity, rigidity, and mounting operational costs. But modernization isn’t just about swapping out systems, it’s about preparing for a future shaped by real-time interactions, AI powered buying assistants, and flexible commerce architecture.

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Founder of Zero Co, Mike Smith, on scaling a sustainable business

Inside Retail

Nearly five years after launching Zero Co on Kickstarter, the sustainable personal hygiene brand is opening up its closed-loop model with the introduction of a ForeverFill bottle and paper refills. As the company rolls out its latest product innovation and rebrand, Inside Retail spoke to Zero Co founder Mike Smith to learn more about his career trajectory and what it takes to be a sustainable entrepreneur.

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Nespresso to open modern boutique on Covent Garden’s Piazza

A1 Retail

Shaftesbury Capital has announced that pioneering coffee brand, Nespresso, is to launch a new location in Covent Garden. Situated in a historic building on the corner of the Piazza and Henrietta Street, Nespresso will deliver an immersive, ‘home away from home’ experience in one of the destination’s anchor units. The signing of the globally recognised brand reinforces Covent Garden’s position as the go-to destination for internationally renowned names to open flagship concept stores.

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From Hong Kong to Melbourne: Tam Jai opens first Australian restaurant

Inside Retail

Hong Kong restaurant group Tam Jai International has entered Australia with the opening of TamJai Mixian on Swanston Street, in Melbourne. Tam Jai International partnered with ST Group Food Industries Holdings to open the eatery, which is also the company’s first overseas franchised outlet. The restaurant can accommodate 42 people and expects to appeal to the local Chinese community.

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Nespresso to Launch New Boutique in Covent Garden

365 Retail

Shaftesbury Capital has revealed that globally renowned coffee brand Nespresso will open a new boutique in Covent Garden next spring. Located at 34 Henrietta Street, the 1,345 sq ft space will offer a unique discovery experience for coffee enthusiasts while preserving and celebrating the historic building’s distinctive features. The new boutique will replace Nespresso’s Regent Street store, which closed at the end of 2024.

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Humans + Agents = Rethinking Enterprise Commerce with AI

AI agents already analyze trends, draft content, and trigger actions across leading commerce platforms. Yet most organizations still rely on workflows built for human‑only teams, losing speed, margin, and customer loyalty. Humans + Agents: Rethinking Enterprise Commerce in the Age of AI Collaboration shows how to close that gap. In one concise read you’ll see where agent gains surface first, how early adopters prove ROI, and which lean controls keep innovation moving without risking data or bran

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JD to open its largest megastore in the southern hemisphere, in Melbourne

Inside Retail

JD Sports is opening its largest Southern Hemisphere store at Highpoint Shopping Centre in Maribyrnong, Victoria, on December 5. “This is our largest store in the Southern Hemisphere to date, and our loyal customers can expect exclusive product ranges as well as first-to-market digital store elements,” said Aaron Faraguna, CEO of JD Sports Australia and New Zealand. “JD Sports Highpoint will also offer one-of-a-kind activation zones to shoppers leading up to Christmas.” A

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Waitrose opens first convenience store in six years

Retail Gazette

Waitrose has opened its first new convenience shop in six years as it looks to expand its estate and builds on partnerships with Welcome Break and Shell. The new Little Waitrose store in Hampton Hill, southwest London, is the supermarket’s 47th Waitrose-operated convenience shop. This move comes as the upmarket retailer looks to expand its footprint through its franchise with Welcome Break, with stores opening in Spaldwick, Cambridgeshire this month and in Rotherham, South Yorkshire in Jan

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Co-op British breaded and ready to eat chicken to join fresh range under the retailer’s Space to Thrive brand

Retail Times

Retail Times publishes international & UK retail news covering products, data, tech, packaging, people, research, comment and more besides! Co-op has announced it has become the first UK convenience retailer to extend its improved chicken welfare standard across its British Breaded and Ready-To-Eat range enabling Co-op members and customers to access chicken reared in 20% more space to perch and roam, at the same great value.

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John Lewis adds The Cotswold Company to stable of third-party brands

Retail Gazette

The C otswold Company is expanding its omnichannel reach by teaming up with John Lewis. The partnership will mean a collection of the homeware retailer ‘s furniture will be sold on the department store’s website and in-store at Peter Jones. Products will include bedroom, dining and living room furniture, including dining chairs, tables and sideboards, as well as console tables, dressers, beds and wardrobes.

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5 Tips for a Winning Category Management Strategy in 2025

Category Management is a cornerstone of a successful retail strategy. While it promotes collaboration between manufacturers and retailers to optimize category performance, challenges persist in its effective implementation due to hurdles in communication and collaboration across teams and partners, and more. In this guide, we outline five essential strategies for success in 2025 that will touch on all the essential pieces of a successful strategy and implementation.

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Paddy Power deploys Amino tech across 500+ locations in the UK and Ireland

Retail Times

Retail Times publishes international & UK retail news covering products, data, tech, packaging, people, research, comment and more besides! Amino, a leading provider of enterprise video and digital signage solutions, today announces the deployment of its Amino H200 4K media player and Orchestrate remote device management platform across over 500+ locations in the UK and Ireland for Paddy Power, a sports betting and gaming division of Flutter Entertainment.

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Vapes Bars Introduces Angel® Salts: Setting the Gold Standard for Flavour and Compliance

Retail Focus

Vapes Bars proudly announces the launch of Angel ® Salts, a premium nicotine salt range designed to set a new benchmark in flavour, quality, and regulatory compliance. Tailored for today’s discerning vaper, Angel ® Salts showcase the brand’s unwavering commitment to delivering pure quality and innovation. These salts are also at the heart of Angel’s exciting new product line-up, including the much-anticipated Angel ® 1200 and Angel ® 20000, which promise to redefine vaping convenience an

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Roadchef launches Toy Recovery Service, as survey reveals parents willing to go the extra mile to retrieve their child’s lost toy

Retail Times

Retail Times publishes international & UK retail news covering products, data, tech, packaging, people, research, comment and more besides! Roadchef, one of the UK’s leading motorway service area operators, launches a new Toy Recovery Service. The service will reunite lost toys at their service stations with children travelling across the UK’s motorway network with their families this holiday season.

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Porch Pirates Ramping Up Activity in 2024 as Holiday Season Hits, Package Theft Becoming More Common

Retail Wire

Porch piracy has many Americans worried as the holiday season ramps up.

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Cut Costs & Complexity: Smarter Fulfillment for Home, Furniture & DIY Brands

Late deliveries. Split shipments. Spiraling freight costs. For home, furniture, and DIY brands, fulfillment has never been more complex—or more critical. This report outlines how a smarter, AI-ready order management system (OMS) helps you reduce shipping costs, streamline project-based fulfillment, and ensure accurate inventory across every channel.