Inside Retail

JANUARY 10, 2022

Retail spending rose 5.8 per cent in November compared to the same period of 2020, the Australian Bureau of Statistics reported on Tuesday, while online spend, driven by Black Friday and Cyber Monday, rose 22.8 per cent. Clothing, footwear and personal accessories led the way in sales during the month as Australians increasingly want to return to living life outside of their homes. “Further easing of Covid-19 restrictions in the South-Eastern states and territories has seen the retail indu

Accessories 299

Accessories Returns Consumer Shopping 299

Retail TouchPoints

JANUARY 10, 2022

Steve Madden and Dolce Vita have each partnered with recommerce solution provider Recurate to launch peer-to-peer resale marketplaces designed to boost circularity for their respective footwear brands. Steve Madden’s “Re-Booted” and Dolce Vita’s “Re:Vita” programs will let customers sell their preowned shoes directly on each retailer’s respective site.

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Shipping Apparel Fashion Returns 285

Inside Retail

JANUARY 10, 2022

Three quarters of retailers are currently impacted by worker isolations, according to a survey by the Australian Retailers’ Association, and half rank ‘staff shortages’ as the biggest issue they are facing currently ahead of supply chain issues. “We’ve entered an unprecedented staffing challenge as more people are infected with Covid than at any stage before in the pandemic,” said ARA boss Paul Zahra. “This builds on an existing skills crisis within the

Returns 278

Returns ATS 278

Retail TouchPoints

JANUARY 10, 2022

JD.com has entered the autonomous store space in Europe with the launch of two omnichannel cashierless stores in the Netherlands. The Ochama shops, located in Leiden and Rotterdam, carry everything from food to home furnishings and are operated entirely by robots. Shoppers can use the Ochama app to order products prior to their visit, and then automated vehicles and robotic arms will pick and sort the order, according to CNBC.

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Home Furnishings Checkout Location Planning 278

Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber

Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.

Checkout

Retail Focus

JANUARY 10, 2022

For many retailers, there is a significant gulf between wanting to become a data-driven organisation and the reality of becoming one. Despite the explosion of online shopping and the ability to derive data from multiple sources and touchpoints, including e-commerce, POS and reward schemes, businesses must achieve an advanced level of data maturity before they can begin to convert their data into valuable insights.

Employee Engagement 244

Employee Engagement Supermarket Location Management 244

Retail TouchPoints

JANUARY 10, 2022

As your business grows, so too will the customer support tickets, making it critically important that you scale your support team alongside your customer or order growth. Why? Because customer service could make or break your company’s success: 68% will pay more for products and services from a company with good customer service. Around half of customers would switch to a competitor after just one bad customer experience. 90% of customers say an “immediate” response is vital when they have a cus

Customer Experience 278

Customer Experience Marketing Consumer ATS 278

Retail TouchPoints

JANUARY 10, 2022

Mattress Firm has publicly filed for an IPO that will return the furniture retailer to the public markets six years after South Africa’s Steinhoff International took the company private. The company said in a statement that it plans to list on the New York Stock Exchange under the symbol MRFM, the same ticker it used in its previous listing on the Nasdaq.

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Specialty Retailers Accounting Location Returns 277

Inside Retail

JANUARY 10, 2022

Nationally consistent rules for managing Covid close contacts among essential workers are urgently needed, according to the Australian Food and Grocery Council (AFGC). The comments follow worsening staffing challenges for supermarkets and suppliers described by AFGC CEO Tanya Barden as the greatest since the start of the pandemic. Staff shortages are severely impacting producers, shippers and retailers, with many supermarket shelves in parts of NSW and Victoria, particularly, bereft of fresh foo

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Supermarket Returns Management Planning 130

Retail Wire

JANUARY 10, 2022

Take-Two Interactive has agreed to acquire Zynga for more than $11 billion in a deal that will bring together the makers of Grand Theft Auto and Farmville. “This strategic combination brings together our best-in-class console and PC franchises, with a market-leading, diversified mobile publishing platform that has a rich history of innovation and creativity,” said Strauss Zelnick, Take-Two’s chairman and CEO.

Marketing 130

Marketing 130

Inside Retail

JANUARY 10, 2022

A Melbourne start-up is taking a technological approach to the pet food market with a gourmet dog food delivery service that uses real-time data to create a personalised nutrition plan for each pooch. Launched in November, Ilume offers chef-prepared meals using fresh, locally-sourced, human-grade ingredients as well as a smart bowl, collar tracker and app, which are designed to monitor the dog’s daily activity.

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Marketing Planning Shopping ATS 130

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Adopting MACH technology means more than implementing new platforms. This type of digital change affects your organization at every level and requires a thoughtful approach to navigate challenges that crop up. The Get MACH Ready report, co-authored by MACH Alliance member Scott Canney in collaboration with Orium, commercetools, and Contentstack, will provide you with strategies to prepare your organization for a digital transformation.

Management

Retail Wire

JANUARY 10, 2022

Restaurants are being forced to close and cut hours due to a lack of staff as workers isolate after becoming infected with COVID-19 or being exposed to someone with the virus. Those restaurants that are in operation are struggling to keep up with orders with reduced staff.

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Inside Retail

JANUARY 10, 2022

The past two years have demonstrated the power of collaboration and collective action – personally, politically and professionally – and marketing is no exception. Marketing collaborations saw a huge increase in 2021, as more and more brands tapped into partnership opportunities, whether it was teaming up with Porsche teaming up with fashion label Aime Leon Dore, Dolce & Gabbana and Baci, or Allens and The Australian Women’s Weekly.

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Marketing Consumer Promotions Fashion 130

Retail Wire

JANUARY 10, 2022

Deliveroo, the UK food delivery service with backing from Amazon.com, plans to open its own pizzeria to get a better understanding on the challenges facing its restaurant customers.

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Planning 100

Inside Retail

JANUARY 10, 2022

Leaders succeed through influencing people and outcomes. If you want to inspire followership, you need to lead authentically, curating the right team culture as well as implementing strategy and ensuring good governance. To create a culture of trust, a leader needs to be conscious of their leadership purpose, use courage in decision making (particularly during uncertainty), and use compassion to navigate difficult emotions and situations.

Employee Engagement 130

Employee Engagement Management Accounting ATS 130

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

Customer Experience

Retail Wire

JANUARY 10, 2022

More than 28,000 pounds of ground beef processed by Interstate Meat Dist. Inc. of Clackamas, OR, is being recalled over concerns it may be contaminated with E. coli O157:H7. The products were sold under the private labels of grocers including Albertsons, Kroger, Walmart and WinCo Foods in Arizona, California, Nevada, Oregon, Utah, Washington and Wyoming.

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Grocer 100

Retail Dive

JANUARY 10, 2022

Styling guidance was supposed to help turbocharge subscription box sales. That didn't work out, but it doesn't mean the service isn't valuable.

Apparel 130

Apparel ATS 130

Retail Wire

JANUARY 10, 2022

Analysts were expecting Crocs to report a 36.6 percent gain in sales during the fourth quarter. It did even better, posting a 42 percent jump in revenues. Crocs CEO Andrew Rees, said, “2021 proved to be an exceptional year for the Crocs brand … amidst a challenging global supply chain environment.”.

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Cisco Retail

JANUARY 10, 2022

While brick and mortar retailers have been struggling to stay relevant for a few years now, the pandemic delivered one of the greatest blows to their existence. In the new normal, digital transformation is the norm, re-thinking the fundamental network and infrastructure of the organization is necessary, and being customer centric at every touchpoint is non-negotiable.

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Point of Sale Customer Experience Management ATS 121

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Understanding the intricate world of Point-of-Sale (POS) technology is a common challenge for tech buyers. When it comes to defining the functions of Point-of-Sale systems, the communications have yet to be standardized–—until now. Forrester’s new report, Demystifying The Technical Functions of POS Solutions, breaks through the noise and provides business leaders with the information and tools they need to evaluate the features of POS systems.

Point of Sale

Retail Wire

JANUARY 10, 2022

Brian Cornell, CEO of Target, said the human touch has been the key to his company’s performance in recent years. “I think it starts with a team that’s very externally focused, that’s been listening to the consumer, listening to our guests, looking around corners and trying to anticipate the future and building a strategy and a set of capabilities to bring that strategy and vision to life,” he said. “The team has had both the vision and the courage to listen t

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Consumer ATS 100

Cisco Retail

JANUARY 10, 2022

The following is an excerpt from the? 2021 Cisco Purpose Report , published on December 13, 2021. . Our external manufacturing partners and suppliers are an important extension of our operations. How our products are made matters. Powering a more just and inclusive future begins with protecting the human rights and wellbeing of the workers in our supply chain — and respecting the communities and ecosystems in which our suppliers are located.

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Accounting Promotions Location 116

Retail Wire

JANUARY 10, 2022

Lululemon got off to a strong start for the holiday season, but the emergence of the Omicron variant has caused staffing shortages and the need to cut hours. Due to the disappointing performance, the company is lower its previous guidance for the quarter and the year.

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Talking Retail

JANUARY 10, 2022

Ben & Jerry’s is rolling out a whipped ice-cream Sundae range. The range retails at £5.49 and includes: Cookie Vermont-ster: Sweet cream ice cream with chocolate chip cookies and chocolatey cookie swirls. Hazel-nuttin’ but Chocolate: Chocolate Hazelnut ice cream with brownie pieces and sea salt chocolatey swirls. Oh My! Banoffee Pie!: Banana ice cream, chocolate.

ATS 115

ATS 115

Speaker: Jennifer Wright, Michael Scholz, Jasmin Guthmann, and Scott Canney

Digital transformation in retail is so much more than new technology. You need to get your whole organization, from entry-level workers to executives, on board with the new tech, new skills, and culture changes that digital transformation brings. Leading this mindset shift can be a daunting task… but that’s where this webinar comes in! Join our panel of experts as they guide you through the challenges of digital transformation, preparing you to avoid common mistakes and make the most of incredib

Management

Retail Wire

JANUARY 10, 2022

More than half of Americans agree that they are now comfortable with behaviors they developed during the pandemic and 49 percent believe that the changes that have taken place will likely stick, according to EY’s “Future Consumer Index.

Consumer 100

Consumer 100

Retail Dive

JANUARY 10, 2022

At the dawn of the 21st century, the 160-year-old retailer expanded amid the sector's steep decline. What now?

Department Stores 145

Department Stores ATS 145

Mass Relators

JANUARY 10, 2022

GRAND RAPIDS, Mich. — SpartanNash has promoted Amy McClellan to senior vice president and chief marketing officer, the company said Monday. McClellan will lead the marketing function and report to SpartanNash president and CEO Tony Sarsam. “Promoting from within is a key component of our People First culture,” said Sarsam. “Amy has brought invaluable expertise and leadership to SpartanNash, and this role is a natural progression in her career path.

Marketing 105

Marketing Promotions Management 105

Nvidia

JANUARY 10, 2022

WFH was likely one the most-used acronyms of the past year, with more businesses looking to enhance their employees’ remote experiences than ever. Creative production studio Taylor James found a cloud-based solution to maintain efficiency and productivity — even while working remotely — with NVIDIA RTX Virtual Workstations on AWS. With locations in New York, Los Angeles, London and Mexico, Taylor James creates stunning content for projects like interactive experiences, product commercials for au

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Management Location ATS 105

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Did you know—74% of IT leaders are looking to improve their tech stack to offer better personalization? It’s impossible to ignore the importance of personalization, but it comes with challenges. How do you do it with a tight budget? What about customer privacy and the use of data? The Personalization Playbook is packed with research and insights from Orium, Talon.One, and Bloomreach and gives IT leaders answers to these tough questions, helping them shape 2024 strategies for personalization.

Retail Times

JANUARY 10, 2022

Perfect Corp., the leading artificial intelligence (AI) and augmented reality (AR) beauty and fashion tech solutions provider today announced the release of the new AR Watch Virtual Try-On powered by the latest proprietary AgileHandTM technology. Perfect Corp.’s AR Watch Virtual Try-On solution provides an ultra-smooth 3D try-on experience, complete with high-resolution textures and reflections that deliver true-to-life virtual effects for timepieces.

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Fashion Accessories Consumer Shopping 105

Retail Dive

JANUARY 10, 2022

From the return of Macy's Santa visits to augmented reality stores, holiday shopping took on a new form.

Shopping 133

Shopping Returns 133

Talking Retail

JANUARY 10, 2022

Yogurt brand Frubes is running an on-pack promotion as “children return to school after the Christmas break”. Each multi-pack contains one of 12 free stickers to “inspire kids and families with healthier snack alternatives to fit in to their daily routine”. The promotion is supported by TV, video-on-demand, YouTube, influencer and online video gaming activity, This story continues at Frubes supports back to school season with sticker campaign.

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Promotions Returns ATS 103

Retail Dive

JANUARY 10, 2022

Around three years after filing for bankruptcy, the retailer is eyeing the public markets with growing losses and $1.2 billion in long-term debt.

Marketing 112

Marketing 112

Speaker: Shaunna Bruton - Associate Director of Product Strategy at Orium | Sam Panzer - Director of Industry Strategy at Talon.One | Frank Passantino - Director of Product Management at Bloomreach

More and more, customers are expecting a better personalized CX. But can retailers actually deliver? Data from McKinsey shows that companies that excel in personalization increase their revenue by 40%, but despite these numbers, retailers struggle to implement customer personalization strategies. So what are the potential solutions? Join us to gain a better understanding of the current retail landscape and learn what you can do to translate personalization strategies into practical implementatio

Customer Experience