Retail TouchPoints

JANUARY 3, 2024

Long viewed as a necessary evil, the retail returns process is emerging as an unexpected avenue for growth and customer engagement. In the rapidly expanding ecommerce market, projected to reach $3 billion in 2023, a significant 20% to 30% of online purchases end up being returned. This substantial return rate highlights a vital opportunity for retail leaders: by revamping the often-overlooked returns process, retailers can unlock a new avenue for driving customer satisfaction and business growth

Returns 261

Returns Drop-Shipping Customer Experience Customer Retention 261

Retail Wire

JANUARY 3, 2024

On Tuesday, Apple fell by almost 3.6% to a low that has not been experienced in seven weeks after Barclays downgraded the shares due to concerns that demand for its devices will still be fragile in 2024.

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Inside Retail

JANUARY 3, 2024

Europe-based home furnishing chain Habitat has shut down all of its operations, just a month after collapsing into receivership. The company’s trustees have initiated a final liquidation due to the lack of cash flow and a recovery plan. As a result, all of the chain’s 25 stores in France will close and 383 employees will lose their jobs. The fate of five other shops in Barcelona, Geneva, Madrid, Milan and Zurich is unclear.

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Home Furnishings Supermarket Planning Shopping 264

Retail TouchPoints

JANUARY 3, 2024

UK supermarket chain Asda is fortifying its digital foundation both for the present and the future. The company has appointed Morrisons executive Matt Kelleher as its first Chief Digital Officer and plans to double the number of workshops it hosts this year in partnership with Girls in Data , an organization that encourages girls to consider careers in technology.

Supermarket 230

Supermarket Customer Experience Planning Management 230

Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber

Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.

Checkout

Inside Retail

JANUARY 3, 2024

The 2024 Australian Open is gearing up to serve a fashion-forward Grand Slam by partnering with sportswear giants, high-fashion brands and luxury labels. This year’s Australian Open will be sponsored by the likes of Ralph Lauren, Louis Vuitton, New Balance and Rolex – positioning tennis as a rival with the races for sport’s most fashion-forward event.

Fashion 246

Fashion Apparel Advertising Marketing 246

Retail Wire

JANUARY 3, 2024

Over 7,000 pounds of ground beef may be contaminated with E. coli. The meat was shipped to four states and was set to be dispensed to restaurants.

Shipping 246

Shipping 246

Retail Wire

JANUARY 3, 2024

Every year, Girl Scouts cookies garner a large consumer fan following, and this year, things don't seem to be any different.

Consumer 243

Consumer 243

Retail TouchPoints

JANUARY 3, 2024

All of the products sold by The Body Shop have officially been certified as having 100% vegan formulations by The Vegan Society. This marks a major milestone for the socially conscious beauty retailer, which was founded in 1989 with the goal of making cruelty-free beauty more common and accessible. In 2021, The Body Shop set a goal of making all of its products 100% vegan; at the time, 60% of its products already carried The Vegan Society certification.

Shopping 173

Shopping ATS 173

Retail Focus

JANUARY 3, 2024

While the retail sector outlook for 2024 is expected to be muted, hampered by ongoing macroeconomic challenges, weakened consumer demand and low economic growth prospects, retailers mustn’t let stagnation stifle innovation and future opportunities, the KPMG/RetailNext Retail Think Tank (RTT) , an independent board of retail experts, warns. With the UK economy set to tread water in 2024, the RTT expects this will impact growth within the retail sector.

Beauty and Health 162

Beauty and Health Consumer Supermarket Returns 162

Inside Retail

JANUARY 3, 2024

Retail activity has been a defining facet of cities since antiquity. The Greek Agora and Roman Forum may be viewed as the original CBDs – central business districts, or what urban planners call activity centres. Retail spaces have evolved over time. Urbanisation, mass production and the rise of conspicuous consumption led to the high street and CBD dominating the retail landscape across the Western world from the late 19th century until the mid-20th century.

Department Stores 147

Department Stores Shopping Outdoor Consumer 147

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Adopting MACH technology means more than implementing new platforms. This type of digital change affects your organization at every level and requires a thoughtful approach to navigate challenges that crop up. The Get MACH Ready report, co-authored by MACH Alliance member Scott Canney in collaboration with Orium, commercetools, and Contentstack, will provide you with strategies to prepare your organization for a digital transformation.

Management

Retail TouchPoints

JANUARY 3, 2024

Pitney Bowes and PackageHub have debuted a no-box, no-label returns drop-off network at nearly 1,000 locations nationwide, with the promise of hundreds more launching soon. These new returns locations augment the existing network of 30,000 postal locations where Pitney Bowes currently offers no-label returns. Online retailers that currently use the Pitney Bowes return service and its platform partners will gain immediate access to the new network, with no additional integration required.

Returns 147

Returns Drop-Shipping Merchant Services Fulfillment 147

Retail Wire

JANUARY 3, 2024

As we approach the second month of the year, love is definitely in the air, and so is the frenzy for Target's limited-edition Valentine's Day Stanley Cups.

ATS 147

ATS 147

Inside Retail

JANUARY 3, 2024

Even though 2024 just started, trend researchers are already predicting what will be hot and not in the world of fashion and beauty for the year ahead. One notable recent trend that’s predicted to carry into 2024 is the incorporation of anime into limited-edition collections by mid-tier and luxury brands alike. In December 2023, Fendi announced its collaboration with Pokémon and Japanese designer Hiroshi Fujiwara’s streetwear collective Fragment.

Fashion 130

Fashion Accessories Jewelry Marketing 130

Retail Wire

JANUARY 3, 2024

The turnover from 2023 to 2024 was marked by significant layoffs within the global work landscape, fueled in part by artificial intelligence.

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147

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

Customer Experience

Inside Retail

JANUARY 3, 2024

Founded in 2022, Queensland Football Club is a fake footy club with a very real line of merchandise that has taken on a life of its own. Created by Ken Sakata as a diversion during the Covid pandemic, Queensland Football Club aims to elevate sportswear by manufacturing products locally in Australia using high-quality materials. The brand was included on Inside Retail ’s most recent list of the 20 Coolest Retailers in Australia.

Apparel 130

Apparel Merchandise Store Fashion Advertising 130

Retail Wire

JANUARY 3, 2024

In a remarkable display of resilience and robust sales strategy, GM saw a commendable surge in its U.S. vehicle sales in 2023.

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147

Retail Gazette

JANUARY 3, 2024

Sainsbury’s has been named as the big winner over Christmas as grocery sales surpassed the £13bn mark in December for the first time. The supermarket chain saw its sales jump 9.3% in the four weeks to 24 December, achieving its highest market share since December 2020 at 15.8%, according to analysts at Kantar. Consumers spent £13.7bn in the run-up to Christmas, the research noted, with average household spending up 6% to £477 across the month.

Supermarket 125

Supermarket Accounting Promotions Consumer 125

Retail Wire

JANUARY 3, 2024

For the first time in history, our national debt has soared past the $34 trillion mark, according to the latest data from the Treasury Department.

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Understanding the intricate world of Point-of-Sale (POS) technology is a common challenge for tech buyers. When it comes to defining the functions of Point-of-Sale systems, the communications have yet to be standardized–—until now. Forrester’s new report, Demystifying The Technical Functions of POS Solutions, breaks through the noise and provides business leaders with the information and tools they need to evaluate the features of POS systems.

Point of Sale

RIS News

JANUARY 3, 2024

The top five trends to watch in 2024 will explore technologies and opportunities that will continue to transform the retail industry. These are noteworthy items that have been hot topics among industry experts and could have a significant impact on 2024.

Retail Trends 112

Retail Trends 112

Retail Wire

JANUARY 3, 2024

Canada’s premier airline, Air Canada, has recently earned an unenviable title: the carrier with the most delayed flights in North America.

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365 Retail

JANUARY 3, 2024

SportsShoes.com has recently established a significant global partnership with parkrun , a community event network. This collaboration positions SportsShoes.com as parkrun’s exclusive retail partner in the UK and extends support to the global parkrun community, particularly in the procurement and distribution of parkrun merchandise. This partnership is a milestone for SportsShoes.com , representing its largest retail alliance to date.

Outdoor 110

Outdoor Management Planning ATS 110

Retail Wire

JANUARY 3, 2024

Reckitt Benckiser, manufacturer of infant formula Mead Johnson Nutrition, has recalled certain units of its hypoallergenic baby formula powder as a precautionary measure due to concerns over bacterial contamination.

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113

Speaker: Jennifer Wright, Michael Scholz, Jasmin Guthmann, and Scott Canney

Digital transformation in retail is so much more than new technology. You need to get your whole organization, from entry-level workers to executives, on board with the new tech, new skills, and culture changes that digital transformation brings. Leading this mindset shift can be a daunting task… but that’s where this webinar comes in! Join our panel of experts as they guide you through the challenges of digital transformation, preparing you to avoid common mistakes and make the most of incredib

Management

Retail Gazette

JANUARY 3, 2024

Mamas & Papas profits and sales soared across the golden quarter as the brand said it was on course for a record year. The nursery brand’s EBITDA rocketed 50% year-on-year during the 13 weeks to 31 December as sales rose 17%. The performance followed a record Black Friday, which saw year-on-year sales increase 18% over the three-week period.

Location 108

Location Shopping Marketing 108

Retail Wire

JANUARY 3, 2024

The coffee giant is working to reduce its waste output by half by the year 2030.

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RIS News

JANUARY 3, 2024

Another holiday season is behind us, and retailers will now begin reflecting on their performance. Some early results show U.S. retail sales during the 2023 holiday season grew by 3.1% year-over-year, falling short of predictions and the previous year's figures.

Consumer 107

Consumer 107

Retail Dive

JANUARY 3, 2024

E-commerce has led to more returns, which many retailers are working to mitigate, per a report from the National Retail Federation and Appriss Retail.

Returns 116

Returns 116

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Did you know—74% of IT leaders are looking to improve their tech stack to offer better personalization? It’s impossible to ignore the importance of personalization, but it comes with challenges. How do you do it with a tight budget? What about customer privacy and the use of data? The Personalization Playbook is packed with research and insights from Orium, Talon.One, and Bloomreach and gives IT leaders answers to these tough questions, helping them shape 2024 strategies for personalization.

Shopping Center

JANUARY 3, 2024

Jericho, N.Y. — Kimco Realty has closed the acquisition of RPT Realty. The acquisition includes 56 open-air shopping centers comprising 13.3 million square feet of gross leasable space, adding to Kimco’s… The post Kimco Closes Acquisition of RPT Realty appeared first on Shopping Center Business.

Shopping 105

Shopping Finance 105

Retail Gazette

JANUARY 3, 2024

Aldi has cut food waste by 57% since 2017, meaning it has hit its 2030 target eight years early. The discount retailer had pledged to halve food waste by 2030, in line with the Courtauld 2030 commitment but has now revised the target and as it looks reduce food waste by 90% by 2030 against a 2017 baseline. Aldi has slashed waste by working with food distribution companies such as Company Shop Group to redistribute surplus.

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Grocer Consumer Shopping ATS 103

RIS News

JANUARY 3, 2024

Recent years have seen retailers invest heavily in creating coherent omnichannel experiences for their customers across both their physical and digital footprints. Learn more.

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99

Retail Customer Experience

JANUARY 3, 2024

January offers retailers another enticing opportunity to make gains with shoppers at a time when competitors are taking their eye off the ball.

ATS 99

ATS 99

Speaker: Shaunna Bruton - Associate Director of Product Strategy at Orium | Sam Panzer - Director of Industry Strategy at Talon.One | Frank Passantino - Director of Product Management at Bloomreach

More and more, customers are expecting a better personalized CX. But can retailers actually deliver? Data from McKinsey shows that companies that excel in personalization increase their revenue by 40%, but despite these numbers, retailers struggle to implement customer personalization strategies. So what are the potential solutions? Join us to gain a better understanding of the current retail landscape and learn what you can do to translate personalization strategies into practical implementatio

Customer Experience