Retail TouchPoints

DECEMBER 15, 2022

OMG! Walmart customers have a new way to shop — by text message. The retailer’s new Text to Shop capability launched Dec. 14, 2022, and is available for free on iOS and Android devices. . Once a customer enrolls, they are given a QR code that launches a text chat with Walmart on their phone. From there a customer simply texts the items they need. The retailer’s full product selection is available through the service, including items at their local store and from Walmart.com.

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Shopping ATS Customer Experience 306

Inside Retail

DECEMBER 15, 2022

Private equity firm Anchorage Capital Partners is reportedly in the final stages of acquiring David Jones from Woolworths Holdings, the South African retail giant that bought the department store chain for $2.1 billion in 2014. The Australian Financial Review reported on Wednesday that Woolworths Holdings’ deal with Anchorage Capital was imminent and estimated to be between $120 million and $130 million, a fraction of what the company paid for David Jones eight years ago.

Department Stores 246

Department Stores Fashion ATS 246

Retail TouchPoints

DECEMBER 15, 2022

Casey’s General Stores has personalized the shopper journey for its more than 5.5 million rewards loyalty members via more than 1 billion marketing messages in 2022. The convenience retailer and pizza chain’s partnership with Salesforce helped it consolidate fragmented technologies and automate its personalization strategy, allowing Casey’s to send 200 million personalized communications every month with messaging tailored to each customer’s purchasing history.

Marketing 297

Marketing ATS 297

Retail Wire

DECEMBER 15, 2022

Rite Aid and Walgreens are among the pharmacies that have cut store hours and, in some cases, shuttered locations as a result of labor shortages in some markets around the U.S. “It becomes a vacuum where you have patients who can’t get the services they used to get,” said Cheryl Wisseh, an assistant professor of pharmacy at the University of California, Irvine. “It’s affecting older adults, those of low socioeconomic status and racial and ethnic minorities the most.

Location 246

Location Marketing ATS 246

Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber

Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.

Checkout

Retail TouchPoints

DECEMBER 15, 2022

The Honest Company , the Jessica Alba-founded baby and home goods brand, has named Carla Vernón as its new CEO, effective Jan. 9, 2023. Current CEO Nick Vlahos will step down from day-to-day operations as part of a planned succession but will remain on the company’s board of directors. Carla Vernón and Jessica Alba. Vernón, who will become among the first Afro-Latina CEOs of a publicly traded company , will bring a wealth of experience building and promoting brands to her new role.

Beauty and Health 273

Beauty and Health Promotions Consumer Location 273

Inside Retail

DECEMBER 15, 2022

Luxury fashion house Louis Vuitton has unveiled ‘LV Dream’, a new “cultural and culinary space” in the heart of Paris. LV Dream is home to nine themed rooms, including ‘Louis Vuitton: As seen by…’, ‘The World of Vuitton According to Rei’, and ‘Leathergoods in Fashion’. Interactive components are featured throughout the spaces, illustrating “the highly original interpretation in constant dialogue with the Maison”.

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Fashion Shopping Planning ATS 246

Inside Retail

DECEMBER 15, 2022

After starting his career in media, working as a special assistant to Network Ten’s then-executive general manager Russel Howcroft, Josh Howard switched gears and moved to New York City, where he worked for startups that blurred the lines between content and commerce. Then, in 2020, he launched his own business, eco-friendly soap brand Single Use Ain’t Sexy.

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Supermarket Management 245

Retail TouchPoints

DECEMBER 15, 2022

PVH Corp. has appointed Eva Serrano as Global Brand President of Calvin Klein. Serrano will officially join the brand in March 2023 and report to Stefan Larsson, CEO of PVH Corp. Serrano began her career with Zara Europe and has spent 20 years working with the Spanish clothing retailer and its parent company Inditex. She worked as International Commercial Director for the Asia Pacific region and most recently served as President for Inditex Greater China.

Apparel 260

Apparel Fashion Planning Consumer 260

Inside Retail

DECEMBER 15, 2022

Digital furniture retailer Brosa collapsed into voluntary administration on December 14. Co-founded in 2014 by David Wei and Ivan Lim, the brand was an official partner of this year’s Melbourne Food and Wine Festival, and experienced rapid growth throughout the pandemic. It tripled in size over this period and – according to a recent Inside Retail report – outpaced the growth of other furniture businesses in the space , such as Temple & Webster.

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Planning Fashion Returns Management 245

Retail TouchPoints

DECEMBER 15, 2022

SymphonyAI Retail CPG has launched the fully AI-enabled CINDE Insights platform for CPGs working with North American retail partners. The solution can help identify relevant opportunities for increasing sales and shopper engagement, recommend high-impact actions and free up time for more strategic decision-making. CINDE was created to surface detailed insights and meaningful recommended actions.

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ATS 246

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Adopting MACH technology means more than implementing new platforms. This type of digital change affects your organization at every level and requires a thoughtful approach to navigate challenges that crop up. The Get MACH Ready report, co-authored by MACH Alliance member Scott Canney in collaboration with Orium, commercetools, and Contentstack, will provide you with strategies to prepare your organization for a digital transformation.

Management

Retail Focus

DECEMBER 15, 2022

Primark, the international fashion retailer, has today opened its first store in Romania at ParkLake Shopping Centre, Bucharest. With an investment of over €10 million in the new store and hundreds of jobs created in the local economy, the opening marks an important milestone for Primark as the retailer enters its 15 th international market. . The much-anticipated flagship store is part of Primark’s ambitious growth plans in Central and Eastern Europe (CEE), where the brand already has stores

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Fashion Planning Marketing Shopping 173

Retail TouchPoints

DECEMBER 15, 2022

The COVID-19 pandemic has taught businesses many valuable lessons. One of the most relevant learnings is that being suppositional is a sure recipe for disaster. While instinct and surmise may have worked in the past, today marketers need to recognize exactly what customers want, when they want it and how they want it. Also, it is not enough for marketers to just ‘know’ their customers; it is important for them to be one step ahead and predict what they need and how they will behave.

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Kiosk Customer Experience Marketing Shopping 246

Retail Wire

DECEMBER 15, 2022

The U.S. Senate has voted by unanimous consent to ban the use of TikTok on all government devices over concerns that the data accumulated by the video-sharing site could be used by China against American citizens, businesses, the military and the government. The bill, which now heads to the House of Representatives, is separate from another one introduced this week by Sen.

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Retail TouchPoints

DECEMBER 15, 2022

Uber Eats has partnered with robotics company Cartken to offer automated food delivery in Florida using self-driving robots. The offering will launch with select retailers in the Dadeland area of Miami-Dade County, with plans to expand to additional cities in 2023. Cartken’s AI-powered sidewalk delivery robots currently are used for neighborhood food and grocery delivery, campus meal delivery and curbside pickup across the country.

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Merchant Services Fulfillment Planning Consumer 147

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

Customer Experience

Inside Retail

DECEMBER 15, 2022

Luxury brand Maison de Sabre has partnered with Barneys New York to launch a limited-edition capsule collection. . The capsule, inspired by the New York cityscape and available in black and chrome colourways, is a throwback to Barneys advertising from the 1970s across the Maison de Sabre collection. It has the phrase “Don’t go to work today” printed across the phone case in silver mirror chrome and is finished with co-branded logos.

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Advertising Shopping Marketing 130

Retail Wire

DECEMBER 15, 2022

Rep. Marjorie Taylor Greene last weekend took issue with CVS and Target selling sexual health products for adults. Tucker Carlson was none too happy about the development either and devoted a segment on Fox News to the topic.

ATS 100

ATS 100

Inside Retail

DECEMBER 15, 2022

Officeworks appoints Nikala Busse to new CIO position. By Heather McIlvaine. Nikala Busse has been named chief information officer at Officeworks, where she will lead the retailer’s technology team and ongoing digital innovation in the newly created role. She joins Officeworks with a wealth of experience leading IT teams to deliver transformation and innovation projects, including at Coles, where she held several senior positions focusing on improving customer and team member experience, increas

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Returns Management Consumer ATS 130

Retail Wire

DECEMBER 15, 2022

Hurricane Ian destroyed up to 300,000 beehives, according to the Florida State Beekeepers Association. The loss of the hives could cause delays in pollination at farms across the country that lease the bees. That in turn would negatively affect the nation’s supply of pollinated crops.

ATS 100

ATS 100

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Understanding the intricate world of Point-of-Sale (POS) technology is a common challenge for tech buyers. When it comes to defining the functions of Point-of-Sale systems, the communications have yet to be standardized–—until now. Forrester’s new report, Demystifying The Technical Functions of POS Solutions, breaks through the noise and provides business leaders with the information and tools they need to evaluate the features of POS systems.

Point of Sale

Inside Retail

DECEMBER 15, 2022

Melbourne-based delivery service YourGrocer has closed down its business as of today. The company allowed customers to order from various retailers and fresh food producers, which boomed during the pandemic. Now that cities have opened up and things are returning to normal, the situation seems bleak for the food-delivery industry. The grocery delivery app Send shut down in May, followed by Voly in November.

Merchant Services 130

Merchant Services Returns Marketing ATS 130

Retail Wire

DECEMBER 15, 2022

Apple saw its production and supply capacity hampered as a result of lockdowns in China this year. The technology giant is reported to be looking to shift some of its production capacity to other countries, such as India and Vietnam. A Wedbush Securities analyst said it would take until 2025 or 2026 for Apple to move the majority of its iPhone production out of China, and only so if it “moves aggressively.

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Inside Retail

DECEMBER 15, 2022

Last week, Australian alcohol retailer Beer Cartel announced that it would be shutting down its bricks-and-mortar store at its Artarmon warehouse on the north shore of Sydney, and will transition to an entirely online model as of January 2023. The decision came after the business secured a new warehouse in nearby St Leonards, approximately five times the size of its current location, which will allow it to bring all of its operations under one roof.

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Shopping Location Returns Marketing 130

Retail Wire

DECEMBER 15, 2022

Retail sales for November fell 0.6 percent, below the 0.3 percent drop expected by Wall Street, reflecting that consumers began their Christmas and holiday season shopping in October. Sales were up 6.5 percent year-over-year, below the 7.1 percent Consumer Price Index inflation rate.

Shopping 100

Shopping Consumer 100

Speaker: Jennifer Wright, Michael Scholz, Jasmin Guthmann, and Scott Canney

Digital transformation in retail is so much more than new technology. You need to get your whole organization, from entry-level workers to executives, on board with the new tech, new skills, and culture changes that digital transformation brings. Leading this mindset shift can be a daunting task… but that’s where this webinar comes in! Join our panel of experts as they guide you through the challenges of digital transformation, preparing you to avoid common mistakes and make the most of incredib

Management

Inside Retail

DECEMBER 15, 2022

As your SME (small and medium-size enterprise) seeks to expand, there must come a time when 3PL (third-party logistics) consideration will take place. But what exactly are the benefits to hiring a 3PL to deliver your business’s warehouse requirements? Wouldn’t that come at a disproportionate expense? This thought is one of the most common misconceptions of 3PL, as there are many advantages (namely time) which include cost saving which comes as a huge surprise to many SME’s first starting o

Fulfillment 130

Fulfillment Returns Management ATS 130

Retail Wire

DECEMBER 15, 2022

A major blockchain technology test between A.P. Moller-Maersk A/S and International Business Machines Corp. has been discontinued. Another one by Walmart to track groceries is moving along slowly. “There’s not one company that has really shown, let’s say, a material change,” said Francesco Bozzano, vice president of the corporate finance group at Moody’s Investors Service.

Finance 100

Finance ATS 100

Inside Retail

DECEMBER 15, 2022

Sydney Airport and Heinemann will jointly introduce Australia’s first domestic terminal “department store” concept next July at T2 and T3. Spanning 1765sqm in T2 and 506sqm in T3, the new retail space’s offerings range from apparel, accessories, watches, jewellery, perfumes, and wines to spirits. While the T2 store targets leisure travellers and the younger customer base with product categories such as designer streetwear and niche fragrances, the T3 store will have a mor

Department Stores 130

Department Stores Accessories Apparel Fashion 130

365 Retail

DECEMBER 15, 2022

Primark, the international fashion retailer, has today opened its first store in Romania at ParkLake Shopping Centre, Bucharest. With an investment of over €10 million in the new store and hundreds of jobs created in the local economy, the opening marks an important milestone for Primark as the retailer enters its 15 th international market. . The much-anticipated flagship store is part of Primark’s ambitious growth plans in Central and Eastern Europe (CEE), where the brand already has stores

Fashion 122

Fashion Planning Marketing Shopping 122

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Did you know—74% of IT leaders are looking to improve their tech stack to offer better personalization? It’s impossible to ignore the importance of personalization, but it comes with challenges. How do you do it with a tight budget? What about customer privacy and the use of data? The Personalization Playbook is packed with research and insights from Orium, Talon.One, and Bloomreach and gives IT leaders answers to these tough questions, helping them shape 2024 strategies for personalization.

Inside Retail

DECEMBER 15, 2022

The 2023 World Cup is coming to an end this weekend, when Argentina and France will battle it out to be crowned the winner at Lusail Stadium in Qatar. But for Australian sportswear retailers, the match will merely be the warm-up to the Women’s World Cup, which will be held in Australia and New Zealand next year. . We spoke to Alex Morgan, head of Adidas’ retail stores in Australia, about the impact that the men’s tournament has had on sales locally, and what the brand has planned for the women’s

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Planning Marketing ATS 130

365 Retail

DECEMBER 15, 2022

The past few years have been a tumultuous time for retailers, but they have demonstrated their resilience amidst the pandemic and adapted to the evolving retail landscape. As we head into a new year, consumers and retailers will have new expectations and desires that will continue to alter the ever-changing retail space. . There are three key trends emerging within the retail sector that retailers need to keep their eye on in 2023 if they are going to remain resilient amongst new challenges and

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Fulfillment Consumer Returns Management 111

VMS

DECEMBER 15, 2022

Southeastern Grocers Inc. (Jacksonville, Fla.) has opened a new Winn-Dixie store in the Grand Cypress neighborhood in St. Johns County, Florida. The 41,500-square-foot grocery store is in a suburb of SEG’s hometown of Jacksonville, and is the first of three additional Winn-Dixies the grocer has planned for the state. The forthcoming stores are in Jacksonville’s College Park neighborhood and Central Florida’s Apopka City Center.

Grocer 102

Grocer Supermarket Planning ATS 102

Small Biz Trends

DECEMBER 15, 2022

Do you need financing for your small business? Are you unsure of how much it will cost and what your monthly payments will be? Don’t worry, we have just the tool that can help. Our free business loan calculator makes it easy to figure out the costs associated with taking a loan, so you can make an educated decision about which type of loan is best for your circumstances.

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Payment Services Finance Shopping Accounting 98

Speaker: Shaunna Bruton - Associate Director of Product Strategy at Orium | Sam Panzer - Director of Industry Strategy at Talon.One | Frank Passantino - Director of Product Management at Bloomreach

More and more, customers are expecting a better personalized CX. But can retailers actually deliver? Data from McKinsey shows that companies that excel in personalization increase their revenue by 40%, but despite these numbers, retailers struggle to implement customer personalization strategies. So what are the potential solutions? Join us to gain a better understanding of the current retail landscape and learn what you can do to translate personalization strategies into practical implementatio

Customer Experience