Mon.Nov 11, 2024

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CEOs say personalization is the key to success in music retail

Retail Dive

The leaders of two of America’s top musical instrument retailers, Guitar Center and Sweetwater, say they’re trying to engage customers both online and in stores.

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Google AI product overviews launched – here’s how to get featured

Inside Retail

Google has recently begun rolling out its new AI overviews to Australian search customers, including product overviews for Google Shopping. These AI-generated product overviews provide customers with a brief summary of items that are the most relevant to their product-related search. For this reason, they’re a feature to watch for small businesses in the e-commerce space.

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Just Eat Partners with Richer Sounds for On-Demand Electronics Delivery Across the UK

365 Retail

Just Eat , the UK’s largest delivery network, has officially entered the electronics sector through an exclusive partnership with premium tech retailer Richer Sounds. This collaboration marks Just Eat’s expansion beyond food delivery, offering a new convenience for customers with the option to order a wide range of electronic products and have them delivered within 30 minutes.

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Three malls with great CX: American Dream, Battersea Power Station, Chadstone

Inside Retail

Shopping is about more than just a transaction, as evidenced by our inaugural global feature on the ‘Most desirable shopping precincts’. With a strong resurgence in bricks-and-mortar retail after the global pandemic, Inside Retail decided to compile a list of the malls, high streets and neighborhoods going above and beyond to optimise the customer experience (CX) with innovative features and services.

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Smart Tools & Strong Teams: A People-First Approach to AI in Sales

Speaker: Matt Sunshine, CEO at The Center for Sales Strategy

AI isn’t replacing salespeople—it’s empowering them. The most forward-thinking sales organizations are using AI to enhance human performance rather than eliminate it. From coaching and messaging to prospecting and pipeline accountability, artificial intelligence is giving managers and SDRs the new tools they need to work smarter, sell better, and close more.

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Build-A-Bear Paints LA ‘Hello Kitty Pink’ with New Collaborative Workshop

Retail TouchPoints

Build-A-Bear Workshop ’s IP partnerships have always been one of its biggest differentiators, but now the retailer is bringing its collaboration with Sanrio to the next level with a new workshop in Los Angeles. The companies will open a new retailtainment destination at Westfield Century City on November 15 to celebrate the 50th anniversary of Hello Kitty that will give consumers the chance to use Build-A-Bear’s renowned experience to customize one of Sanrio’s beloved characters.

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OZ Hair & Beauty, H&M, Lululemon top Online CX Index’s dispatch and delivery experience

Inside Retail

Oz Hair & Beauty, H&M, and Lululemon stood out in October for dispatch and delivery experience in the Online CX Index , Australia’s first and only online retailer performance platform powered by real data. The Online CX Index, a partnership between Inside Retail and Humii, covers the entire website experience through checkout, delivery and even returns, evaluating eight key criteria based on up to 200 data points.

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“It is only the beginning of our transformation”: Toys ‘R’ Us Asia’s CEO Leo Tsoi

Inside Retail

Toys ‘R’ Us Asia is shifting away from traditional retail formats, introducing a series of innovative concept stores across Asia, as it seeks to tap into the lucrative ‘kidult’ segment. Kidults are adults who purchase toys and collectibles. “We are transforming our brand experience to deepen our engagement with kids and kidults in Asia,” Leo Tsoi, CEO at Toys ‘R’ Us Asia, told Inside Retail.

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FLANNELS Opens New Luxury Store in Milton Keynes

365 Retail

FLANNELS , the luxury fashion retailer, has opened its latest store in Milton Keynes’ Midsummer Place Shopping Centre. Spanning 20,000 sq. ft, this new location offers a curated selection of high-end and contemporary brands, including Balenciaga, Off-White, Stone Island, Vivienne Westwood, Represent, BOSS, and New Balance. This expansion aligns with Frasers Group ‘s strategy to extend FLANNELS’ reach across the UK, transforming a former Debenhams space into a modern luxury shop

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The House of Mouse: Inside Primark’s Mecca for All Things Disney and Marvel

Retail TouchPoints

Thematic retail stores and exclusive IP-focused product collections are hot in retail right now: Chinese lifestyle retailer Miniso has unveiled a series of themed character flagships around the world, while Camp has been known for its exclusive brand collaborations and entertainment-driven activations for Trolls , Frozen and more. Most recently, when fashion and accessories retailer Primark unveiled its 450 th store worldwide at the Florida Mall in Orlando, it announced it would have an entire f

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Achieving Promotional Compliance to Drive In-Store Success

Wiser

Promotional compliance is a critical driver of in-store success, yet many brands struggle to accurately track whether their promotions are executed as planned—or fail to track them at all. Traditional methods often rely on field teams or retailer feedback, which can be slow, incomplete, and biased. Issues like missing promotional signage, misplaced products, or incorrect pricing can severely impact a campaign’s effectiveness.

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AI In The Aisles: The Executives Guide To Better In-Store Experiences

Speaker: Steve Worthy, MBA

The rapid rise of AI-powered displays, touchless technology, and sensory marketing is reshaping the future of in-store engagement. Yet for many retail executives, the real challenge is not identifying new tools - it is knowing which signals to trust, which inputs to prioritize, and how to architect decisions that elevate in-store leadership rather than dilute it.

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Instacart Smart Carts to Roll into 5 Independent Grocery Chains’ Aisles

Retail TouchPoints

A number of local and independent grocers — including Bowman’s Market , Maurer’s Market IGA , Neiman’s Family Market , Queen’s Price Chopper and Soelbergs Market — are adopting Instacart ‘s AI-powered smart Caper Carts. Together the stores serve customers across eight states, including Idaho, Kansas, Michigan, Missouri, Montana, Oregon, Utah and Washington.

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Police called as Le Creuset sale triggers gridlock

Retail Gazette

Police were called to manage traffic chaos at Le Creuset’s warehouse sale in Andover, Hampshire, as hundreds of bargain hunters queued for hours to grab discounted cookware. The two-day event, which offered up to 50% off on the cookware giant’s signature items like casserole pots and saucepans, drew such a large crowd that social media videos showed long lines of cars parked along nearby roads, and shoppers waiting up to four hours to get in, The Guardian reported.

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Research reveals consumers want to shop local this festive season as small business pop-up from Mastercard and Worldpay arrives at Birmingham’s Bullring

A1 Retail

Mastercard research shows 72 percent of Birmingham residents want to shop local this festive season, while 82 percent say small businesses are important to the local economy Thrive Street, a pop-up marketplace, will be at Birmingham’s Bullring from 8 th -10 th November The event – which is open to the public – is hosted by Mastercard and Worldpay as part of Strive UK, Mastercard’s free support programme for entrepreneurs Support for Birmingham’s small businesses is strong ahead of the festive s

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StockX Co-founder Promoted to CEO Job

Retail TouchPoints

Sneaker marketplace StockX has named Greg Schwartz, the company’s Co-founder, President and COO, as its next CEO, effective Jan. 1, 2025. Current CEO Scott Cutler, who was one of the company’s earliest investors and advisors, will step down but will remain through 2024 to help ensure a smooth transition. Schwartz co-founded StockX, a platform for buyers and sellers of sneakers, apparel, electronics and collectibles, in 2016 with Dan Gilbert, Josh Luber and Chris Kaufman.

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New Research-Backed Strategies to Empower Managers as Culture & Engagement Leaders

Speaker: Beth Sunshine, SVP, Up Your Culture

When culture isn’t consistently lived out across the organization, engagement suffers—and it often starts with a disconnect at the top. In this session, Beth Sunshine, SVP of Up Your Culture at The Center for Sales Strategy, will reveal how HR and executive leaders can close the gap between vision and execution by equipping frontline and mid-level managers to become culture carriers.

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Trafford Palazzo expands leisure offering as North’s largest and pinkest roller rink throws doors open

A1 Retail

The hotly-anticipated Archie’s Atomic concept at Trafford Palazzo officially opened its doors to the public on 7th November at 10am. The £3m site, which has created over 100 jobs in the construction and hospitality sectors, comprises a bright pink 5,000 sq. ft. roller rink – making it the North West’s largest and pinkest – complete with a spinning disco ball, a state-of-the-art arcade filled with SEGA’s latest games, a private gaming vault, and dedicated party spaces.

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Greggs tackles food waste: over one million meals provided to UK-wide food network

Retail Times

Retail Times publishes international & UK retail news covering products, data, tech, packaging, people, research, comment and more besides! Greggs, the leading UK food-to-go retailer, has provided the equivalent of over one million meals – 420 tonnes of surplus food – to charities and community groups across the UK, in partnership with FareShare.

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Redical Appoints Savills for Property and Sustainability Management Across UK Retail Destinations

365 Retail

Redical, the UK real estate owner and operator founded by Mikko Syrjanen and Petteri Barman, has appointed Savills as the property manager for its core UK retail and leisure destinations. Savills will manage the portfolio, which includes Victoria Leeds, The Liberty Romford, and Clayton Square Liverpool, covering a total of nearly 1.2 million sq ft and drawing a combined annual footfall of 32 million.

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OC&C Strategy Consultants: retailers must prioritise ‘fun’ to re-new consumer excitement and attract younger generations

Retail Times

Retail Times publishes international & UK retail news covering products, data, tech, packaging, people, research, comment and more besides! Retailers should inject fun into their shopping experience to keep consumers engaged and compete with service platform providers, such as Uber Eats and Deliveroo. The 2024 OC&C Strategy Consultants Global Retail Proposition Index (RPI) highlights that consumers are increasingly prioritising services and experiences over goods.

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Breaking The Commerce Bottleneck: Your SAP Exit Plan Starts Now

Speaker: Jason Cottrell and Gireesh Sahukar

Retailers know the clock is ticking–legacy SAP Commerce support ends in 2026. Legacy platforms are becoming a liability burdened by complexity, rigidity, and mounting operational costs. But modernization isn’t just about swapping out systems, it’s about preparing for a future shaped by real-time interactions, AI powered buying assistants, and flexible commerce architecture.

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TK Maxx Commits to Castle Quarter with New Lease Extension

365 Retail

TK Maxx has reinforced its commitment to Norwich’s Castle Quarter by signing a new ten-year lease on its 23,000 sq ft store. This agreement, which includes a break clause after five years, underscores the clothing and homewares retailer’s long-term presence at the city’s popular leisure and lifestyle destination. Castle Quarter’s diverse tenant mix combines traditional retail with a growing portfolio of social and entertainment brands, strengthening its appeal as a central Norwich hotspot.

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Cadbury core sharing bars to be wrapped in 80% recycled plastic packaging

Retail Times

Retail Times publishes international & UK retail news covering products, data, tech, packaging, people, research, comment and more besides! Mondelēz International today announces that its Cadbury core sharing bars, manufactured in Bournville and Coolock and sold in the UK&I, will be wrapped in 80% certified recycled plastic packaging, which can be attributed to plastic sourced from advanced recycling technology.

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hmv Expands into Books with New 363 Bookshop in Oxford Street Flagship Store

365 Retail

hmv is to embark on a new chapter as it expands into the sale of books this November. The move marks the retailer’s first major foray into literature as a standalone offering within its retail space. hmv is devoting an entire floor of its flagship store to its newest venture. The hmv 363 Bookshop will open on 18 November ahead of the busy festive period, featuring a live events stage among a curated range of hidden gems to excite and delight book enthusiasts.

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Andrew Staniland ditches Asda move for Morrisons

Retail Gazette

Iceland group buying director Andrew Staniland has ditched his impending move to Asda to join Morrisons instead. Originally scheduled to start in a VP role at Asda in March, Staniland will now take on the position of group trading director and executive committee member at Morrisons in February. He spent four years at Iceland as trading director and previously worked at fellow grocers Waitrose and Aldi.

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Humans + Agents = Rethinking Enterprise Commerce with AI

AI agents already analyze trends, draft content, and trigger actions across leading commerce platforms. Yet most organizations still rely on workflows built for human‑only teams, losing speed, margin, and customer loyalty. Humans + Agents: Rethinking Enterprise Commerce in the Age of AI Collaboration shows how to close that gap. In one concise read you’ll see where agent gains surface first, how early adopters prove ROI, and which lean controls keep innovation moving without risking data or bran

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X-rated blunder leads to Mattel Wicked dolls pulled from retail shelves

Inside Retail

Mattel has withdrawn all Wicked-themed dolls from shelves due to an X-rated “misprint” on the product’s packaging. The dolls were based on the upcoming Wicked movie, and the company intended to add the link of the movie’s official website to the information on the box. However, the web address stated on the packaging took consumers to a porn site instead of the movie’s website.

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Pact Coffee brings brewing equipment to the Waitrose coffee aisle for first time

Retail Times

Retail Times publishes international & UK retail news covering products, data, tech, packaging, people, research, comment and more besides! London speciality roaster Pact Coffee is bringing the first item of brewing kit to Waitrose coffee aisles. This drip filter, the V60, is made by Pact Coffee in collaboration with Japanese manufacturer Hario.

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Claire’s Teams with Paris Hilton for Sparkly New Collab

Retail TouchPoints

Early 2000s “it girl” Paris Hilton has teamed up with Claire’s to reach the next generation of fashionistas with a new jewelry collab. Image courtesy Claire’s Created in partnership with Hilton’s 11.11 Media , the “Sliving” collection is named after Hilton’s newly coined slang term, meant to describe someone who is self-empowered, fulfilled, glamourous and successful.

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Hanley Brokers $20.8 Million Sale of Five Shopping Center Outparcels in Riverside, California

Shopping Center

Riverside, Calif. — Hanley Investment Group Real Estate Advisors has brokered the $20.8 million sale of five outparcels at Citrus Landing, a shopping center located in Riverside. Stater Bros. anchors the… The post Hanley Brokers $20.8 Million Sale of Five Shopping Center Outparcels in Riverside, California appeared first on Shopping Center Business.

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5 Tips for a Winning Category Management Strategy in 2025

Category Management is a cornerstone of a successful retail strategy. While it promotes collaboration between manufacturers and retailers to optimize category performance, challenges persist in its effective implementation due to hurdles in communication and collaboration across teams and partners, and more. In this guide, we outline five essential strategies for success in 2025 that will touch on all the essential pieces of a successful strategy and implementation.

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Ocado boosts own-brand range with hundreds of new products

Retail Gazette

Ocado is adding hundreds more products to its own-brand range next year, with a focus on seasonal lines. The ecommerce giant has added over 100 new items to its selection in 2024 and by the end of the year, there will be over 740 items available to purchase, including new launches such as microfibre cloths and baked beans. Next year, the online grocer is set to widen the range once again after sales of its “own range” selection have risen 12%, with these items now making up more than

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Aldi partners with British suppliers to launch new beers to tackle food waste

Retail Times

Retail Times publishes international & UK retail news covering products, data, tech, packaging, people, research, comment and more besides! Aldi has partnered with two British suppliers to introduce new beers to tackle food waste. Available in Aldi stores across the UK from 11th November, customers will be able to enjoy two exclusive beer products, developed in partnership with Toast Brewing and Freedom Brewery: The Hop Foundry x Toast Brewing Another Round Session IPA (£1.99, 440ml) The [&#

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Big Lots Enhances App with In-Store Rewards Access, Personalized Dashboards

Retail TouchPoints

Big Lots has upgraded its mobile app, available to current and new members of its Big Reward loyalty program and offering features including in-store rewards access, a personalized dashboard for tracking earnings and exclusive notifications for special offers. Additionally, the app now provides “Rewards Ready” notifications about new rewards, maximizing members’ savings and engagement with Big Lots.

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HARIBO and Hamleys reveal new Christmas windows and stars enjoy HARIBO sweets at celebrity private party

Retail Times

Retail Times publishes international & UK retail news covering products, data, tech, packaging, people, research, comment and more besides! Hamleys has officially begun its countdown to Christmas with the unveiling of its highly anticipated Christmas Windows at the world-famous toy shop on Regent Street in London. Known for its magical displays and festive spirit, this year’s unveiling was a truly unforgettable event for families and Christmas lovers alike.

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Cut Costs & Complexity: Smarter Fulfillment for Home, Furniture & DIY Brands

Late deliveries. Split shipments. Spiraling freight costs. For home, furniture, and DIY brands, fulfillment has never been more complex—or more critical. This report outlines how a smarter, AI-ready order management system (OMS) helps you reduce shipping costs, streamline project-based fulfillment, and ensure accurate inventory across every channel.