Inside Retail
JULY 31, 2024
Mosaic Brands has confirmed it will report trading and statutory losses for the last fiscal year, with a pretax deficit in the range of $15 million to $20 million expected. The fashion retailer forecasts an operating EBITDA loss of between $5 million and $10 million. The company said it continues to anticipate a recovery in the first half of the current fiscal year as it works on resolving operational issues.
Retail TouchPoints
JULY 31, 2024
In mid-September, Etsy will launch a closed beta test of Etsy Insider, the marketplace’s new buyer loyalty program. Select U.S. buyers will be able to take advantage of benefits including free U.S. domestic shipping on many items, first access to special discounts and merchandise and a limited-edition annual gift designed by an Etsy seller. The program will be funded by Etsy and through a planned membership fee, with no cost to Etsy sellers.
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Inside Retail
JULY 31, 2024
Innovative, tech-driven e-commerce strategies can help optimise retail business models, and businesses that engage staff in this pursuit are best placed to improve theenhanced customer experience and simultaneously encourage talent retention. This was the topic of a panel discussion at the Online Retailer conference in Sydney last week , where five retailers talked about the misplaced fear around artificial intelligence (AI) in the workforce and how it can be used to create effective content.
Retail TouchPoints
JULY 31, 2024
Amazon ’s newly AI-powered Just Walk Out (JWO) system can now simultaneously process data from multiple sources, including overhead cameras, weight sensors on shelves and RFID, to more accurately connect products to the customers purchasing them. This new multi-modal foundation model uses the same machine learning models underlying generative AI applications, but applies them to the physical store environment.
Speaker: Jason Cottrell and Gireesh Sahukar
Retailers know the clock is ticking–legacy SAP Commerce support ends in 2026. Legacy platforms are becoming a liability burdened by complexity, rigidity, and mounting operational costs. But modernization isn’t just about swapping out systems, it’s about preparing for a future shaped by real-time interactions, AI powered buying assistants, and flexible commerce architecture.
Inside Retail
JULY 31, 2024
Officeworks opened its first store on June 16, 1994, in the Melbourne suburb of Richmond, with a range of 4500 products. Thirty years later, in 2024, that range has grown tenfold to around 40,000 products both in-store and online. From the beginning, the retailer has been dedicated to supplying customers with technology, stationery and office furniture.
Retail TouchPoints
JULY 31, 2024
For several years now, excitement has been building around retail media and what it will unlock: new revenue streams for retailers, better experiences for customers, high-intent audiences and closed-loop attribution for advertisers. But is all that actually happening yet? The short answer is yes. The longer answer is, yes, in cases where the retail media network’s capabilities are well-matched to the advertiser’s needs.
Experience Retail Today brings together the best content for retail owners from the widest variety of industry thought leaders.
Retail TouchPoints
JULY 31, 2024
Investment and advisory firm Hilco Consumer-Retail (HCR) has acquired the operations for Hanes Outlet and Maidenform stores. Financial details of the deal, which was completed on July 27, were not disclosed. HCR now plans to amp up the brand’s brick-and-mortar performance with the deployment of its RevUp store management platform and promised that new store experiences will be rolling out in the coming weeks.
Retail Wire
JULY 31, 2024
Chick-fil-A is keeping waffle fries on the menu.
Inside Retail
JULY 31, 2024
UK-headquartered Mountain Warehouse will open its first Melbourne store at DFO Moorabbin on August 3. The Melbourne store marks the outdoor retailer’s second Australian store, after opening a location in Brisbane in July. The 3990sqft store will feature men’s, women’s, and kids’ wear, as well as footwear and equipment, including ski gear, down jackets, hiking kits, and backpacks. “We know Australians love exploring the great outdoors, so we are excited to bring our passion for advent
Retail Wire
JULY 31, 2024
JOANN announced several senior leadership changes as part of its evolving process to stabilize.
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AI agents already analyze trends, draft content, and trigger actions across leading commerce platforms. Yet most organizations still rely on workflows built for human‑only teams, losing speed, margin, and customer loyalty. Humans + Agents: Rethinking Enterprise Commerce in the Age of AI Collaboration shows how to close that gap. In one concise read you’ll see where agent gains surface first, how early adopters prove ROI, and which lean controls keep innovation moving without risking data or bran
Retail TouchPoints
JULY 31, 2024
In retail, maintaining a knowledgeable, capable and well-trained workforce is a key factor in success, especially in categories with tight competition. At the same time, it’s a major challenge for most retail businesses. On the one hand, retail businesses deal with one of the highest industry turnover rates, and on the other, they need to maintain a high quality of service: One out of three customers will leave the brand after a single unfortunate experience, according to research from PWC.
Retail Wire
JULY 31, 2024
Four new plans will help enhance travelers' experience on Spirit Airlines.
Inside Retail
JULY 31, 2024
It’s been a long time coming but now it might just have arrived: a reboot for global PC sales and good times ahead for the leading PC retailers around the Asia-Pacific, both online and offline. According to a report authored by analysts at Citi Research, expectations in 2023 that a turnaround was imminent are now being fulfilled and they are likely to be sustained for some time as new models are rolled out.
Retail Wire
JULY 31, 2024
Starbucks announced another quarter of lower-than-expected revenue earnings. Leading the decline were falling same-store sales in North America.
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Category Management is a cornerstone of a successful retail strategy. While it promotes collaboration between manufacturers and retailers to optimize category performance, challenges persist in its effective implementation due to hurdles in communication and collaboration across teams and partners, and more. In this guide, we outline five essential strategies for success in 2025 that will touch on all the essential pieces of a successful strategy and implementation.
Retail TouchPoints
JULY 31, 2024
By the end of August 2024, Albertsons will offer free buy online, pick up in-store services at more than 2,000 supermarkets to Instacart shoppers. Additionally, customers of Haggen Food & Pharmacy , operating across Washington State, can now use Instacart for same-day delivery orders. Haggen was the final Albertsons banner to partner with Instacart.
Retail Wire
JULY 31, 2024
Chipmaker Intel is potentially laying off more of its workforce as the company tries to cut costs and regain market share.
Inside Retail
JULY 31, 2024
Engaging customers across multiple touchpoints has never been more critical. Consumers expect a seamless and consistent experience regardless of how they interact with a brand. This is where a cross-channel customer experience (CX) platform becomes indispensable. A cross-channel CX platform enables retailers to deliver consistent and engaging campaign messages across all customer touchpoints.
Retail Wire
JULY 31, 2024
A new study reveals consuming too much dark chocolate may not be as healthy as previously thought.
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Late deliveries. Split shipments. Spiraling freight costs. For home, furniture, and DIY brands, fulfillment has never been more complex—or more critical. This report outlines how a smarter, AI-ready order management system (OMS) helps you reduce shipping costs, streamline project-based fulfillment, and ensure accurate inventory across every channel.
Retail Focus
JULY 31, 2024
This summer, as athletes prepared for the biggest competition of their lives, the prestigious Palais Brongniart was reborn as a haven to escape the chaos of the games. “The Oakley Exoplanetary Bunker”, a brutalist-inspired safehouse, immersed visitors in the brand’s rebellious history, offering a journey through Oakley’s almost 50 years past, present, and the vision that shapes its future. “At Oakley, we don’t believe in predicting the future; we believe in creating it.
Retail Wire
JULY 31, 2024
Taco Bell will be implementing AI at hundreds of locations across the United States.
Inside Retail
JULY 31, 2024
As head of customer and people at the online rug retailer Miss Amara, Lydia Bertini’s job is to champion the customer experience within the business. When she joined Miss Amara in 2020, she was purely focused on the direct-to-consumer customer, but in recent years, her role has expanded to include the company’s growing B2B channel. “I’m now fortunate enough to partner with all of Miss Amara’s business-to-business customers, and that has made my role so much more rich,” Bertini told Inside
Retail Wire
JULY 31, 2024
Amazon has achieved a new delivery record by delivering over 5 billion items globally within the same or next day so far this year, a 30% increase from last year.
Speaker: David Worrell, CFO, Author & Speaker
Your financial statements hold powerful insights—but are you truly paying attention? Many finance professionals focus on the income statement while overlooking key signals hidden in the balance sheet and cash flow statement. Understanding these numbers can unlock smarter decision-making, uncover risks, and drive long-term success. Join David Worrell, accomplished CFO, finance expert, and author, for an engaging, nontraditional take on reading financial statements.
Inside Retail
JULY 31, 2024
Adidas expects soccer’s increasing appeal among consumers globally to be a trend that lasts into 2025, after sales of its jerseys in connection to this year’s soccer tournaments surpassed its expectations. Sportswear brands like Adidas, Puma and their US rival Nike are betting on more consumers engaging with sports and buying their products this summer thanks to sporting events such as UEFA Euro 2024 and the Paris Olympics.
Retail Wire
JULY 31, 2024
Microsoft experienced another outage, but it was caused by a cyberattack that was promptly addressed.
Retail Dive
JULY 31, 2024
With sales in North America down 7% in Q2, CEO Bjørn Gulden said the athletics retailer is leaning into American sports like basketball and baseball.
Retail Customer Experience
JULY 31, 2024
The top retail services skills are communication, teamwork and critical thinking. But that's just the tip of the skill list needed to work in a retail and brand environment.
Advertiser: ZoomInfo
AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.
Retail Dive
JULY 31, 2024
The partnership with the retailer, which has been working to expand its assortment, is the brand’s first foray into brick-and-mortar in five years.
Retail Gazette
JULY 31, 2024
Hotel Chocolat is set to open its first bakery and hot food offering, as part of the expansion of its Velvetiser Café format. The concessions are due to arrive in August at four of the retailer’s Yorkshire sites, as its new owner Mars begins its store investment plans, The Grocer reports. Bakery concessions will be added to the business’s Harrogate, Leeds Springs and Leeds Trinity cafes, with a fourth due to arrive at its Ilkley site in September.
Retail Customer Experience
JULY 31, 2024
Today, the digital-ordering channel is no longer just a way for a customer to place orders. It’s part of the ongoing conversation between brand and guest.
Retail Dive
JULY 31, 2024
Global revenue in Q2 increased 15% year over year driven by its wholesale and DTC channels, and the athletics brand named a new COO.
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