Retail Customer Experience
FEBRUARY 18, 2025
New tech carries risk, and while retailers should be encouraged to integrate AI across sectors, ethical data management must remain central to any decision.
Inside Retail
FEBRUARY 18, 2025
Australia and New Zealands leading pureplay online fashion, lifestyle and sporting destination has had a year of evolution; with seemingly smooth transitions overhauling the businesss order warehouse management system (OWMS), building a new B2B platform business and tackling the intricate returns issue. The Iconic CEO Jere Calmes stepped into the role in July 2023 with a vision to replicate the growth, operational efficiencies and opportunities he implemented at Lamoda Group, a leading online fa
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A1 Retail
FEBRUARY 18, 2025
With many retailers offering members pricing within their loyalty programmes, the ubiquity of loyalty pricing means it could be losing its appeal as a perk among shoppers, according to the latest research by the Retail Technology Show (RTS). Original research of over 1,000 UK shoppers by RTS suggests that over half (54 percent) of consumers feel that, because so many retailers now offer members only loyalty pricing, they now regard it as the norm and no longer consider it a true loyalty perk.
Inside Retail
FEBRUARY 18, 2025
Inflation and market pressures are reshaping the retail landscape, demanding innovative approaches to thrive. For retail businesses, unlocking productivity across operationsisntjust a survival tactic itsa strategic advantage. The key lies in embedding productivity initiatives into thecultureoftheoperations, ensuring sustained improvement and long-term competitiveness.
Speaker: Matt Sunshine, CEO at The Center for Sales Strategy
AI isn’t replacing salespeople—it’s empowering them. The most forward-thinking sales organizations are using AI to enhance human performance rather than eliminate it. From coaching and messaging to prospecting and pipeline accountability, artificial intelligence is giving managers and SDRs the new tools they need to work smarter, sell better, and close more.
A1 Retail
FEBRUARY 18, 2025
The new and permanent room offers a safe, inclusive and welcoming space in-centre for all It is Westfields latest commitment to inclusivity, joining the sponsorship of Purple Tuesday, free Sensory Packs, Sunflower Lanyards and Quiet Hours Westfield London has unveiled a brand-new permanentSensory Room, marking another significant step in its commitment to inclusivity and accessibility for all visitors.
Inside Retail
FEBRUARY 18, 2025
Mosaic Brands will unlikely be able to pay its creditors, including suppliers and landlords, for goods and services supplied before October 28 last year, when the fashion retailer entered administration and receivership. Even secured creditors look to be out of pocket. “There is not expected to be sufficient funds from the realisation of assets to pay amounts owed to secured creditors in full,” said FTI Consulting, the voluntary administrators of Mosaic Brands.
Experience Retail Today brings together the best content for retail owners from the widest variety of industry thought leaders.
Inside Retail
FEBRUARY 18, 2025
Retail Food Group’s net profit surged in the fiscal first half on the back of positive sales momentum in the cafe, coffee, bakery segment. The group’s net income surged 73.8 per cent year over year to $7.3 million as revenue increased 19.2 per cent to $73.7 million. Earnings before interest, taxes, depreciation, and amortisation (EBITDA) soared 45.7 per cent to $16.8 million.
Retail TouchPoints
FEBRUARY 18, 2025
With the rise of generative AI, the top of the marketing funnel is getting more complex. The digital marketing funnel from search to consideration to purchase is fragmenting into exploration across more varied digital channels, making it more challenging to capture a consumers attention and lead them where we want them to go. More and more consumers, who previously turned to Google search for product recommendations whether for your brand, category or a specific item you sell are now experimen
Inside Retail
FEBRUARY 18, 2025
OTB, parent of Diesel, Jil Sander, Maison Margiela, has reported lower sales for the last fiscal year as a decline in wholesale more than offset growth in the direct-to-consumer (DTC) channel. The groups net sales for the year ended December 31 were 1.7 billion (US$1.77 billion), down 4.9 per cent on a reported basis and 3.1 per cent in constant currency compared to 2023.
Retail TouchPoints
FEBRUARY 18, 2025
Home dcor and furniture retailer Kirkland’s has updated its transformation strategy, and the companys new partnership with Beyond, Inc. is now a central pillar of that effort. For going on two years, Kirklands has been working to improve its performance through a combination of inventory refreshes and marketing adjustments. Those efforts got a big boost in October 2024 when the company entered a multi-faceted partnership with Bed, Bath and Beyond parent company Beyond, Inc. that included
Speaker: Steve Worthy, MBA
The rapid rise of AI-powered displays, touchless technology, and sensory marketing is reshaping the future of in-store engagement. Yet for many retail executives, the real challenge is not identifying new tools - it is knowing which signals to trust, which inputs to prioritize, and how to architect decisions that elevate in-store leadership rather than dilute it.
Inside Retail
FEBRUARY 18, 2025
With our lives increasingly pushed and shaped by digital convenience, productivity and efficiency, the role of physical retail has also transcended simple transactions. Todays stores have long become places far beyond buying goods, they have become critical spaces for emotional connection, sensory engagement, and brand storytelling. To be a champion and leader in physical execution, retailers must appeal to the deeper workings of our minds by engaging customers on multiple cognitive and emotiona
Retail Focus
FEBRUARY 18, 2025
A garden water pump is an essential tool for anyone looking to maintain their garden efficiently. Whether you’re watering plants, emptying a pond, or handling drainage issues, selecting the right water pump for your needs is crucial. In this guide, we’ll walk you through the different types of garden water pumps available and how to choose the one that suits your outdoor requirements.
Retail TouchPoints
FEBRUARY 18, 2025
Happy employees create a more successful retail environment, but one survey has found that nearly one in every two frontline employees are unhappy with their job due to low pay, inflexible hours, poor leadership and a lack of growth opportunities. As the retail industry continues to struggle with high employee turnover , Best Buy and Hot Topic are tackling that last complaint with new educational benefits for their associates.
Hyken
FEBRUARY 18, 2025
This episode of Amazing Business Radio with Shep Hyken answers the following questions and more: What is the biggest enemy of good customer service? How can companies get better customer feedback? What should companies look for when hiring customer service employees? How can businesses move beyond customer satisfaction metrics? What role does empathy play in customer service?
Speaker: Beth Sunshine, SVP, Up Your Culture
When culture isn’t consistently lived out across the organization, engagement suffers—and it often starts with a disconnect at the top. In this session, Beth Sunshine, SVP of Up Your Culture at The Center for Sales Strategy, will reveal how HR and executive leaders can close the gap between vision and execution by equipping frontline and mid-level managers to become culture carriers.
Retail TouchPoints
FEBRUARY 18, 2025
In a vote last week, employees at an Amazon warehouse in Garner, N.C. voted 2,447 to 829 against joining an employee-led union, Carolina Amazonians United for Solidarity and Empowerment (CAUSE) , according to The New York Times and multiple media outlets. CAUSE, formed in 2022, is seeking longer lunch breaks, increased vacation time and starting wages of $30 per hour; the current pay range is $18 to $24 , according to Amazon.
Inside Retail
FEBRUARY 18, 2025
The Super Bowl is one of the biggest televised games of the year and may be the one time consumers are willfully glued to their screens awaiting ads. Unfortunately, US-based prebiotics soda brand Poppis Super Bowl campaign failed to meet consumer expectations. However, it wasn’t its big screen campaign that disappointed but rather its influencer campaign.
Hyken
FEBRUARY 18, 2025
I recently had the wonderful opportunity to interview Brian Hamilton on Amazing Business Radio. Brian is the chairman of LiveSwitch and an entrepreneur who has started, built up, and sold numerous businesses. At the end of every show, I ask, What last nugget of wisdom can you share with our listeners? He shared an amazing answer: The enemy of customer service is pride.
Retail Focus
FEBRUARY 18, 2025
Imagine walking into a store and being instantly captivated by a product. Now, imagine recreating that same feeling online. Sounds challenging, right? Not with 3d product rendering services. These services are revolutionizing the retail industry by creating stunning, lifelike visuals that grab attention and drive sales. Whether youre an e-commerce giant or a small boutique, product 3D rendering services can help you showcase your products in ways that photos simply cant.
Speaker: Jason Cottrell and Gireesh Sahukar
Retailers know the clock is ticking–legacy SAP Commerce support ends in 2026. Legacy platforms are becoming a liability burdened by complexity, rigidity, and mounting operational costs. But modernization isn’t just about swapping out systems, it’s about preparing for a future shaped by real-time interactions, AI powered buying assistants, and flexible commerce architecture.
Wiser
FEBRUARY 18, 2025
Introduction The concept of the Perfect Store has become a strategic cornerstone for leading brands striving to achieve seamless execution across online and in-store channels. By unifying compliance processes and leveraging actionable insights, they achieve measurable improvements in brand representation, customer experience, and sales outcomes. A premium global durables manufacturer has partnered with Wiser to achieve just that, demonstrating how the Perfect Store framework can elevate the omni
365 Retail
FEBRUARY 18, 2025
As we entered 2024, the hype around Generative AI was reaching its peak. Generative AI became retail techs 800-pound Gorilla, sucking the oxygen from other conversations and dominating discussions. By the time the year closed, whilst some were wallowing in the GenAI Trough of Disillusionment, many in our industry were focused on unlocking value-adding use cases in their organisations, many of which were focused on marketing automation and personalisation at scale.
Retail TouchPoints
FEBRUARY 18, 2025
Lowes has updated its MVPs Pro Rewards and Partnership Program, renaming it MyLowes Pro Rewards. Originally launched in January 2024 , the program has been redesigned specifically for the small- to mid-sized professional customer, giving them the opportunity to earn points on eligible purchases from the first dollar spent at sign-up and offering an intuitive customer experience that mimics the consumer-facing MyLowes Rewards loyalty program.
365 Retail
FEBRUARY 18, 2025
Landsec has secured planning permission from Cardiff City Council to transform a former Debenhams unit into a dynamic 102,000 sq ft city square. This investment underscores Landsecs long-term commitment to retail, reaffirming confidence in the sectors future and its ability to drive sustainable economic growth. The redevelopment, designed in collaboration with over 5,000 local residents, will respond to consumer demand for high-quality leisure experiences, green spaces, and family-friendly envir
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AI agents already analyze trends, draft content, and trigger actions across leading commerce platforms. Yet most organizations still rely on workflows built for human‑only teams, losing speed, margin, and customer loyalty. Humans + Agents: Rethinking Enterprise Commerce in the Age of AI Collaboration shows how to close that gap. In one concise read you’ll see where agent gains surface first, how early adopters prove ROI, and which lean controls keep innovation moving without risking data or bran
Retail Wire
FEBRUARY 18, 2025
Popeyes is set for a variety of spends in the coming years in a bid to increase sales.
365 Retail
FEBRUARY 18, 2025
M-Cube , the in-store digital solutions provider, has designed the digital customer experience for the Dolce&Gabbana flagship in Diriyah, ensuring that digital elements blend seamlessly with the boutiques refined architecture. Located in Diriyah, Saudi Arabia, the new boutique plays a key role in Bujairi Terrace, a high-end shopping destination developed under Saudi Arabias Vision 2030 programme.
Inside Retail
FEBRUARY 18, 2025
Retail Food Group (RFG) has plans to disrupt Australias $1.7 billion sandwich market when it brings popular US brand Firehouse Subs here later in 2025. The multi-brand food franchisor has targeted south east Queensland for the launch restaurant, and plans 165 restaurants in 10 years. Restaurant Brands International (RBI) owns the Firehouse Subs brand.
Retail Wire
FEBRUARY 18, 2025
Starbucks has released an instant coffee that brings the café experience home.
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Category Management is a cornerstone of a successful retail strategy. While it promotes collaboration between manufacturers and retailers to optimize category performance, challenges persist in its effective implementation due to hurdles in communication and collaboration across teams and partners, and more. In this guide, we outline five essential strategies for success in 2025 that will touch on all the essential pieces of a successful strategy and implementation.
Inside Retail
FEBRUARY 18, 2025
Step One Clothing’s net profit grew despite a decline in new customers in the first half. The online underwear retailer’s net profit soared 15.1 per cent to $8.2 million while revenue rose 6.8 per cent to $48.1 million. Earnings before interest, taxes, depreciation, and amortisation (EBITDA) increased 10.4 per cent to $11.2 million but gross margin slid to 78 per cent.
Retail Wire
FEBRUARY 18, 2025
McDonald's is leaning into its various Grimace promotions.
Retail Dive
FEBRUARY 18, 2025
NikeSkims will be available this spring with an assortment of training apparel, footwear and accessories.
Retail Wire
FEBRUARY 18, 2025
Currently, Trader Joe's has the lowest prices on eggs of all the larger supermarket chains.
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Late deliveries. Split shipments. Spiraling freight costs. For home, furniture, and DIY brands, fulfillment has never been more complex—or more critical. This report outlines how a smarter, AI-ready order management system (OMS) helps you reduce shipping costs, streamline project-based fulfillment, and ensure accurate inventory across every channel.
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