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Modern consumers expect personalized experiences tailored to their unique preferences, behaviors and needs. Businesses striving to meet these expectations are turning to AI-powered knowledge graphs a cutting-edge tool that connects disparate data points to create a holistic understanding of customers. These knowledge graphs revolutionize customer journeys by enabling personalized recommendations, enhancing customer service and optimizing interactions across multiple touch points.
After a four-year hiatus, G-Star Raw is poised to re-establish its presence in Australia and New Zealand, emerging from a turbulent chapter in the market. The Australian arm of the Dutch-founded denim giant, established in 1989, collapsed into voluntary administration in early 2020 as the advent of covid engulfed the market. G-Star Raws 57 outlets across the country closed their doors.
CVS is one of the largest retailers in the U.S. by store count, with more than 9,000 locations across the country. And while a consistent experience is important for the chain, increasingly, the pharmacy retailer is working to create a store environment that caters to each local community individually. Visualization of CVS’s store footprint across the country; the darker the red, the more dense the store penetration.
The bullish engulfing pattern is a pivotal tool for traders aiming to capture upward market movements. This candlestick formation signifies potential trend reversals, offering clear entry points for long positions. Understanding how to identify, trade, and contextualize this pattern within the broader market environment can significantly boost a trader’s success.
Speaker: Matt Sunshine, CEO at The Center for Sales Strategy
AI isn’t replacing salespeople—it’s empowering them. The most forward-thinking sales organizations are using AI to enhance human performance rather than eliminate it. From coaching and messaging to prospecting and pipeline accountability, artificial intelligence is giving managers and SDRs the new tools they need to work smarter, sell better, and close more.
Carters has brought in a new President and CEO to ramp up its growth initiatives. Douglas Palladini, former Global Brand President of Vans , will take the top leadership spot, as well as a board seat, starting April 3, 2025. Palladini brings more than 30 years of senior leadership experience to the baby and child apparel retailer. In his time at Vans , a division of VF Corporation, he more than doubled global revenue to over $4.2 billion in less than six years.
Its been five years since the World Health Organization officially declared Covid-19 a pandemic, prompting governments around the world to shut their borders and go into lockdown in an effort to stop the spread of the highly contagious virus. The global retail industry was transformed overnight as stores were forced to close or severely limit in-person shopping, supply chains were disrupted and consumers faced unprecedented levels of fear and uncertainty.
After several months spent deciding the fate of its struggling Family Dollar division, parent company Dollar Tree has sold the banner to Brigade Capital Management and Macellum Capital Management for $1.007 billion. The VCs purchase of the 8,000+ -store discount retaileris expected to close later in Q2, subject to customary closing conditions. Dollar Tree began considering the fate of Family Dollar in June 2024 , initiating a strategic review to consider options including a sale or spinoff of th
After several months spent deciding the fate of its struggling Family Dollar division, parent company Dollar Tree has sold the banner to Brigade Capital Management and Macellum Capital Management for $1.007 billion. The VCs purchase of the 8,000+ -store discount retaileris expected to close later in Q2, subject to customary closing conditions. Dollar Tree began considering the fate of Family Dollar in June 2024 , initiating a strategic review to consider options including a sale or spinoff of th
The global K-beauty market is experiencing a significant resurgence. This renewed interest stems from strategic pricing, accessible innovation, and a shift in consumer behaviour post-pandemic. South Korea has long been recognised as a beauty innovator. Still, its influence is again expanding as global consumers look for effective, affordable skincare products that reflect evolving values and routines.
Aftershocks from the failed Kroger – Albertsons merger continue to ripple through the legal system. Albertsons had halted the proposed $24.6 billion merger in December 2024 , a move that was promptly followed by Albertsons suing Kroger in the Delaware Court of Chancery, claiming Kroger had failed to exercise best efforts and to take any and all actions to secure regulatory approval of the merger.
The Reject Shop has entered an acquisition agreement with Canadian convenience chain Dollarama. The Reject Shop Board unanimously recommends that shareholders vote in favour of the scheme, with the acquisition price of $6.68 cash per share representing a 112 per cent premium to the closing share price of $3.15 on March 26. Today marks a milestone in the journey of The Reject Shop, The Reject Shop chairman, Steven Fisher, said in a statement.
FedEx has introduced FedEx Easy Returns , a box- and label-free returns solution supported by approximately 3,000 brick-and-mortar dropoff locations that include FedEx Office and Kohls stores. When the program, powered by Blue Yonder , officially begins this summer, it will route returned items through a reverse logistics facility for optimal recovery, helping retailers ensure accuracy and speed and potentially reducing waste.
The rapid rise of AI-powered displays, touchless technology, and sensory marketing is reshaping the future of in-store engagement. Yet for many retail executives, the real challenge is not identifying new tools - it is knowing which signals to trust, which inputs to prioritize, and how to architect decisions that elevate in-store leadership rather than dilute it.
Holland & Barrett, the UKs leading health and wellness retailer, opened the doors to its first H&B Experience Store on Thursday 20 th March on Cardiffs Queens Street, voted the UKs best high street. The 3710sq.ft store, making it H&Bs largest store to date, comes complete with a fresh look and feel, boasting even more of Holland & Barretts latest range of health and wellness solutions and brand-first immersive experiences.
Chadstone has revealed its new dining precinct , The Market Pavilion, a $485 million food and lifestyle destination. The Market Pavilion spans 26,500sqm and is home to more than 50 businesses providing fresh fruit, gourmet foods, and artisan treats. With the opening of The Market Pavilion, we are redefining the way Melburnians experience food. This precinct is a celebration of quality, craftsmanship, and the rich food culture that makes our city unique, said Daniel Boyle, Chadstones centre manag
John Lewis Partnership is moving forward with plans to redevelop its former customer collection facility in Reading, continuing its expansion into the build-to-rent housing market. The site, which was previously used for customers to collect orders, closed in 2022 after being deemed surplus to requirements. Now, according to the BBC , the retailer has submitted proposals to replace it with an 11-storey residential development featuring 215 energy-efficient apartments.
Amazon has rolled out its Climate Pledge Friendly program in Australia after successfully launching the initiative in international markets, including Japan, the US, Europe, Mexico and Brazil. Products that are eligible for the program are clearly labelled with a leaf icon in the search results when shopping across various categories, including beauty, fashion, everyday essentials, baby, home and kitchen and electronics.
When culture isn’t consistently lived out across the organization, engagement suffers—and it often starts with a disconnect at the top. In this session, Beth Sunshine, SVP of Up Your Culture at The Center for Sales Strategy, will reveal how HR and executive leaders can close the gap between vision and execution by equipping frontline and mid-level managers to become culture carriers.
Robinsons has accused Aldi of trademark infringement in the High Court over the appearance of the supermarket’s Sun Quench Squirty Squash. Robinsons filed a claim in the High Court on 19 March, alleging that the German discounter had committed trademark infringement and passing off. The British beverage company is being represented by law firm Stobbs, The Grocer reported.
RangeMe Pro Subscriber Big Guns Coffee and Farm landed Walmart right out of the gate from it’s very first in-person buyer meeting. Even more impressive: it was the brand’s 10-year-old CEO did the pitch! The meeting, which came from an Immediate Opportunity submission , was held at ECRM’s Coffee Tea and Cocoa Session in Vegas last year.
KMD Brands has reported flat sales for the fiscal first half despite improvements in its direct-to-consumer business. The groups sales edged up 0.5 per cent to $428.5 million for the six months ended January 31. Management said DTC sales improved across all brands, with online sales achieving double digit growth. Meanwhile, wholesale sales are taking longer to recover, as wholesale accounts remain cautious on pre-season commitments in a challenging market.
Liverpool Football Club has submitted a planning application to Liverpool City Council to expand and refurbish its flagship retail store, located outside Anfield Stadium. The proposed plans could see the store size increase by just under 4000 square feet as we extend the mezzanine floor and revamp the store ahead of the 2025/26 season. The current 20,000 square foot Anfield Retail store was purpose built in 2017 as part of the Main Stand expansion work.
Retailers know the clock is ticking–legacy SAP Commerce support ends in 2026. Legacy platforms are becoming a liability burdened by complexity, rigidity, and mounting operational costs. But modernization isn’t just about swapping out systems, it’s about preparing for a future shaped by real-time interactions, AI powered buying assistants, and flexible commerce architecture.
Deliveroo has become the first instant delivery service to provide its riders with access to free virtual GP appointments. The platforms riders can now consult with a UK-registered GP 24/7 over the phone or video, free of charge. In partnership with insurance firm Chubb and healthcare provider Teladoc Health,the service allows delivery drivers to discuss any medical concerns with a UK-registered GP at a convenient time for them.
Whole Foods Market has opened a new 21,800-square-foot store located at 120 Kings Road, SW3 marking an exciting expansion of the companys presence in the United Kingdom. The new store includes an array of high-quality products, including organic and locally sourced items. Whole Foods Markets Quality Standards prohibit over 300 preservatives, flavours, colours, sweeteners and other ingredients commonly found in food.
Co-authors: Lou Norman and Erich Stokes A golden nugget can be seen as a valuable piece of information that significantly enhances security measures. In cybersecurity, identifying and leveraging such golden nuggets can be crucial for maintaining robust security postures and preventing breaches.
Retail Times publishes international & UK retail news covering products, data, tech, packaging, people, research, comment and more besides! Deliveroo has today announced that all UK riders will now have access to free virtual GP appointments at the touch of a button. The offer is the first of its kind in the sector and marks another expansion of the benefits Deliveroo offers its self-employed riders.
AI agents already analyze trends, draft content, and trigger actions across leading commerce platforms. Yet most organizations still rely on workflows built for human‑only teams, losing speed, margin, and customer loyalty. Humans + Agents: Rethinking Enterprise Commerce in the Age of AI Collaboration shows how to close that gap. In one concise read you’ll see where agent gains surface first, how early adopters prove ROI, and which lean controls keep innovation moving without risking data or bran
Frasers Group has raised its stake in online electricals retailer AO World to 25.01%, up from 24.02%, according to a recent regulatory filing. This move strengthens the Sports Direct owners position as the second-largest shareholder in the business, following the retailer’s positive trading update this week. AO World raised its full-year profit forecast, with adjusted pre-tax profits expected to be between 39m and 44m for the year ending March 31, 2025.
Retail Times publishes international & UK retail news covering products, data, tech, packaging, people, research, comment and more besides! The ongoing high cost of living is reshaping the UK dining sector, with consumers increasingly prioritising convenience and affordability over traditional dining experiences, according to a new report from advertising platform Cardlytics.
Lakeland has become the latest takeover target for Modella Capital, which owns Hobbycraft and The Original Factory Shop. The firm, which is one of two remaining parties in discussions to snap up WHSmith’s 500 store high street business, is among a small group of potential suitors to acquire a controlling stake in the homewares chain, Sky News reported.
Four global technology leaders – LED Studio , Aura Futures, Advertima and NowSignage – are coming together at the Retail Technology Show 2025 to showcase the next evolution of in-store Retail Media Networks. Visitors to Stand B60 will experience interactive demonstrations revealing how these networks transform traditional retail spaces into intelligent, data-driven media environments that create immersive customer experiences while unlocking new revenue streams for retailers and bran
Category Management is a cornerstone of a successful retail strategy. While it promotes collaboration between manufacturers and retailers to optimize category performance, challenges persist in its effective implementation due to hurdles in communication and collaboration across teams and partners, and more. In this guide, we outline five essential strategies for success in 2025 that will touch on all the essential pieces of a successful strategy and implementation.
Waitrose is testing new personalised services at its deli counters as it looks to invests in the customer proposition. The upmarket supermarket has started selling hot pies and pasties at its stores in St Katherines Dock, London and Farnham, The Grocer reported. It is also trialling a new food-to-order service where customers can request freshly prepared sandwiches at its London Kings Road and Andover branches.
Retail Times publishes international & UK retail news covering products, data, tech, packaging, people, research, comment and more besides! When it comes to consumer products, over half (57%) of Brits dont pay attention to the brands theyre buying, as long as the product meets their needs(Q18).Thats according to the latest research by SAP Emarsys, which surveyed over 2,000 UK consumers and over 100 senior marketers at multinational brands on shifting attitudes towards consumer products. [
Home Bargains has begun construction on a new distribution centre that will supply more than 300 stores around the UK. The discount chain said the new warehouse marks a significant milestone in the expansion of TJ Morris national distribution network, The Grocer reported. The one millionsq ft Doncaster site, due to complete in October 2026, is designed to enhance logistics efficiency, create new job opportunities, and support Home Bargains expansion plans.
Retail Times publishes international & UK retail news covering products, data, tech, packaging, people, research, comment and more besides! New data suggests a significant opportunity for businesses to connect with their audiences during the expected surge in consumer spending and engagement surrounding Mother’s Day in the UK on Sunday 30 March.
Late deliveries. Split shipments. Spiraling freight costs. For home, furniture, and DIY brands, fulfillment has never been more complex—or more critical. This report outlines how a smarter, AI-ready order management system (OMS) helps you reduce shipping costs, streamline project-based fulfillment, and ensure accurate inventory across every channel.
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