Retail Focus
OCTOBER 17, 2023
Regular readers of Retail Focus will remember a recent article that focused on surfaces in retail and how shops and other venues can utilise these as part of their marketing strategy to help drive more sales. However, the reality is that these surfaces can be used for much more than simply pointing customers in the direction of special offers or promoting seasonal sale events.
Inside Retail
OCTOBER 17, 2023
Brazilian Acai cafe Oakberry is expanding its reach across Australia by opening seven new stores in the coming months. The company has already opened new stores in Cairns, Paradise Point, and Terrigal and plans to launch additional locations in Perth CBD, Circular Quay, Hawthorn, St Kilda, Wollongong, Clovelly, and Maroubra. This expansion brings Oakberry’s store count to 45 across NSW, QLD, WA, VIC, and SA.
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Retail TouchPoints
OCTOBER 17, 2023
In its original incarnation, Bed Bath & Beyond (BB&B) was defined by its in-store experience: exploring exactly what was included in the “beyond” category, checking out the gizmos and gadgets near the cash wrap and then redeeming those ubiquitous 20% off coupons at checkout. In contrast, Overstock.com , which purchased BB&B’s intellectual property following the chain’s bankruptcy earlier in 2023, is an ecommerce pure-play with long-ago roots as a liquidator.
Inside Retail
OCTOBER 17, 2023
Australian lifestyle retailer Country Road has opened its flagship shop in the centre of Ballarat in conjunction with local architecture and interior design firm Moloney Architects. According to the brand, the regional flagship exemplifies its commitment to innovation and ethical design across its collections and retail spaces, with energy-efficient technologies, recyclable materials, and waste reduction programmes included in the store. “Country Road Ballarat is more than a store; itR
Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber
Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.
Retail TouchPoints
OCTOBER 17, 2023
Phone-based customer service, or voice, is well established as the most commonly used and the most tightly managed customer service channel. Entire service teams are dedicated to keeping down the high costs of phone support by practicing what the industry refers to as deflection, all while customers make their dissatisfaction with the channel clear.
Inside Retail
OCTOBER 17, 2023
Australian knitwear brand Mia Fratino is on a mission to disrupt the fashion industry and change for the better the way stores – and consumers – buy clothes. We speak with co-founder and creative director Amy Jones about the brand’s no-sale policy, and rethinking the seasonal calendar. Inside Retail : Tell me about your brand, Mia Fratino, and how it started.
Experience Retail Today brings together the best content for retail owners from the widest variety of industry thought leaders.
Inside Retail
OCTOBER 17, 2023
Former Brand Collective and PAS Group CEO Eric Morris has joined tech-driven delivery company Deliver In Person as an advisory board member. Deliver In Person is a technology-enabled personalised delivery service provider utilising AI-driven algorithms and predictive analysis to optimise routes and reduce travel time in serving online retailers. Morris started his advisory group Albany Advisory in July, after he departed Brand Collective. “I’ve always been closely involved with retai
Retail TouchPoints
OCTOBER 17, 2023
The Vitamin Shoppe will update its point-of-sale and promotions capabilities chainwide with solutions from Jumpmind. The retailer will deploy Jumpmind Commerce, a cloud-native, mobile-first POS solution, and Jumpmind Promote, for unified promotions across both physical and digital experiences. “Jumpmind’s Commerce and Promote solutions will assist in our transition from legacy systems to a modern, API-first approach,” said Scott Devlin, CIO of The Vitamin Shoppe in a statement.
Inside Retail
OCTOBER 17, 2023
Great product diversity, changing consumer demands, and the expansion of e-commerce have turned inventory management into a major pain point for retailers. Poor inventory management results in overstocking and under-stocking, impaired cash flow, and losses from theft and spoilage. Getting inventory management right can be a huge competitive advantage.
Retail TouchPoints
OCTOBER 17, 2023
The holidays are a time of joy and charity, but they are also a time of stress, overeating/drinking/indulging, money worries and family squabbles. To help moms and other caregivers manage the less pleasant side of this season, Zulily is offering a limited-edition electronic button that plays five empowering messages from Jonathan Van Ness of Netflix’s Queer Eye.
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Adopting MACH technology means more than implementing new platforms. This type of digital change affects your organization at every level and requires a thoughtful approach to navigate challenges that crop up. The Get MACH Ready report, co-authored by MACH Alliance member Scott Canney in collaboration with Orium, commercetools, and Contentstack, will provide you with strategies to prepare your organization for a digital transformation.
Inside Retail
OCTOBER 17, 2023
US cookware brand Our Place is making its pureplay debut in the Australian market with a range of toxin-free and eco-conscious kitchenware. The brand’s core philosophy centres on the idea that home cooking can unite people and foster connections around the dining table. Founded by women and immigrants, the company says it greatly emphasises cultural diversity and inclusivity.
Retail Focus
OCTOBER 17, 2023
As well as showcasing the world’s largest range of seasonal and festive decorations, the upcoming Christmasworld (26-30.01.24) also hosts an outstanding programme of events guaranteed to excite and inspire. The wide-ranging special presentations and talks explore the latest developments in the consumer goods sector, including key themes such as sustainability, lifestyle & design, future retail and display ideas for your point of sale.
Inside Retail
OCTOBER 17, 2023
Leila Naja Hibri decided to depart from the CEO role at the Australian Fashion Council (AFC) early next year, once a replacement is found. “With a well-defined vision and strategic direction in place, it feels like the right time to hand responsibility for the AFC’s next phase on to a new CEO,” said Naja Hibri. Having served as CEO for almost four years, she will remain at the council as its nominated director on the board of Seamless, a scheme that aims to create a circular clothing
Retail Wire
OCTOBER 17, 2023
With the NBA season set to begin, StubHub reports a nearly 60% surge in ticket sales compared to the previous year, with the Los Angeles Lakers emerging as
Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali
Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.
Inside Retail
OCTOBER 17, 2023
Exercise equipment retailer Peloton has named Kathryn Carter as GM of its Australian operations. Carter succeeds Amanda Gilmore, who now heads the UK operations. Prior to the new role, Carter served as GM at Snap’s Asia Pacific and Australia and New Zealand businesses, and as sales director at News Corp. “Kathryn brings great experience in growing brands and communities and will be an asset to Peloton as more Australians discover and benefit from the motivating fitness experiences th
Retail Wire
OCTOBER 17, 2023
Best Buy CEO, Corie Barry, suggests that the surge in spending on experiences like Taylor Swift concerts, coined as "funflation," is impacting the electronics
Inside Retail
OCTOBER 17, 2023
Eastgate Bondi Junction in Sydney’s eastern suburbs has been put on the market after nearly 30 years under the same ownership. Located in the heart of Bondi Junction, the centre has more than 15,000sqm of gross lettable space. The centre boasts a non-discretionary tenant mix anchored by retail Coles, Aldi, Kmart, and Dan Murphy’s. JLL’s Nick Willis and Sam Hatcher, alongside Stonebridge’s Carl Molony, Philip Gartland and Justin Dowers, have been appointed exclusive agents for the sale.
Hyken
OCTOBER 17, 2023
“Curiosity killed the cat.” According to Wikipedia , this saying first appeared in a 1598 play, Every Man in His Humour , by English playwright Ben Johnson. The following year, Shakespeare used a similar quote in Much Ado About Nothing. The intent behind this saying is “to warn of the dangers of unnecessary investigation. …” In other words, be careful pushing for more information.
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Understanding the intricate world of Point-of-Sale (POS) technology is a common challenge for tech buyers. When it comes to defining the functions of Point-of-Sale systems, the communications have yet to be standardized–—until now. Forrester’s new report, Demystifying The Technical Functions of POS Solutions, breaks through the noise and provides business leaders with the information and tools they need to evaluate the features of POS systems.
Retail Wire
OCTOBER 17, 2023
Walmart employees reveal confrontations with customers due to anti-theft tech at self-checkouts. The technology flags missed scans and potential theft, leading.
Retail Gazette
OCTOBER 17, 2023
Next is quickly cementing itself as one of the UK’s most prolific buyers of retail businesses after it added FatFace to its shopping basket last week. The retail giant revealed on Friday it had snapped up the retailer in a £115.2m takeover deal as the lifestyle brand became the latest to join the group’s growing list of retail acquisitions.
Retail Wire
OCTOBER 17, 2023
Tupperware, the iconic container brand, has named Laurie Ann Goldman as its new CEO and made significant changes to its board structure in a bid to navigate
Retail Gazette
OCTOBER 17, 2023
Sosandar will be opening its first set of bricks-and-mortar stores in spring 2024, calling the business ‘perfectly placed’ to develop its omnichannel strategy thanks to growing brand strength coupled with consumers increasingly shopping on the high street. Providing a trading update covering the six-month period ended 30 September 2023 and an update on the expansion of its omnichannel strategy, the fashion retailer said it expects revenue to grow by 10% year on year for FY24 to £46.8
Speaker: Jennifer Wright, Michael Scholz, Jasmin Guthmann, and Scott Canney
Digital transformation in retail is so much more than new technology. You need to get your whole organization, from entry-level workers to executives, on board with the new tech, new skills, and culture changes that digital transformation brings. Leading this mindset shift can be a daunting task… but that’s where this webinar comes in! Join our panel of experts as they guide you through the challenges of digital transformation, preparing you to avoid common mistakes and make the most of incredib
Retail Wire
OCTOBER 17, 2023
Chick-fil-A has reportedly agreed to a $4.4 million settlement following accusations of inflating delivery prices during the pandemic while advertising low.
Retail Gazette
OCTOBER 17, 2023
Tesco is preparing to relaunch Paperchase in store and online in the next few weeks, just 10 months after rescuing the business from administration. Paperchase’s rainbow branding has gone up in several stores across the UK, with some aisles blocked off and posters reading: “Colour coming soon” A Tesco spokesperson told Retail Gazette: “Having acquired the Paperchase brand back in January, we look forward to bringing this well-loved name to Tesco and are excited to launch
Retail Wire
OCTOBER 17, 2023
For candy makers like Mars, Halloween is a monumental event, with projections indicating consumers will spend $3.6 billion on Halloween candy this year.
Retail Gazette
OCTOBER 17, 2023
John Lewis has launched a new lifestyle brand Made With Care, curated by designers and creators who have grown up in the care system. The department store retailer unveiled the brand’s first design yesterday, at an event welcoming care experienced people, charities and partners to mark the first anniversary of its Building Happier Futures programme.
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Did you know—74% of IT leaders are looking to improve their tech stack to offer better personalization? It’s impossible to ignore the importance of personalization, but it comes with challenges. How do you do it with a tight budget? What about customer privacy and the use of data? The Personalization Playbook is packed with research and insights from Orium, Talon.One, and Bloomreach and gives IT leaders answers to these tough questions, helping them shape 2024 strategies for personalization.
365 Retail
OCTOBER 17, 2023
In an era where digitalisation allows consumers to order anything at any time, Just Eat Takeaway.com is stepping up its game. The company is continually evolving its technology to meet the growing consumer demand for convenience, choice, and a seamless experience. AI-Powered Assistant As part of its tech-driven initiatives, Just Eat Takeaway.com is developing an AI-powered assistant aimed at enhancing everyday convenience.
Retail Gazette
OCTOBER 17, 2023
Pets at Home has been named the “best place to work” across the UK retail industry in a new poll. The pet care company came first place in digital platform WorkL’s recent “Happy at Work” survey, carried out in partnership with Retail Week. The poll looked at workers’ happiness levels over a number of categories, including empowerment, pride, satisfaction, reward and recognition, wellbeing, and information sharing.
Retail Wire
OCTOBER 17, 2023
Brands including Mondelez and startup Dude Wipes are ramping up sampling efforts to attract consumer attention and boost sales.
Retail Gazette
OCTOBER 17, 2023
Shoe Zone’s full-year profits and sales have surged thanks to the key Back to School period helping boost performance. The footwear retailer said its adjusted profit before tax is expected to not fall below £16m for the 52 weeks to 30 September, a 43% increase on last year’s £11.2m. Sales roles 6.1% to £165.7m, which the group attributed to a strong second half trading during the peak summer and back-to-school period.
Speaker: Shaunna Bruton - Associate Director of Product Strategy at Orium | Sam Panzer - Director of Industry Strategy at Talon.One | Frank Passantino - Director of Product Management at Bloomreach
More and more, customers are expecting a better personalized CX. But can retailers actually deliver? Data from McKinsey shows that companies that excel in personalization increase their revenue by 40%, but despite these numbers, retailers struggle to implement customer personalization strategies. So what are the potential solutions? Join us to gain a better understanding of the current retail landscape and learn what you can do to translate personalization strategies into practical implementatio
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