Retail TouchPoints

JANUARY 19, 2024

Put mildly, it has been a challenging few years for retailers. A historic pandemic with a double-whammy of supply chain and staffing issues as well as persistently high levels of inflation have up-ended a lot of industry norms and pushed consumers to increasing their scrutiny on where and how much they spend. Interestingly, coming off a summer spending spree, when credit card balances spiked in the third quarter to a $1.08 trillion record , we also just saw record-breaking spend online on Black

Payment Services 332

Payment Services Merchant Services Customer Experience Consumer 332

Inside Retail

JANUARY 19, 2024

Burger brand Grill’d is partnering with former tennis World Number 1 and three-time Grand Slam champion Ash Barty to launch a limited-edition range of Barty Burgers. The burger chain will also donate $100,000 to the newly launched Ash Barty Foundation, through its Local Matters program. The goal is to make a positive impact on the lives of young Aussies through sport and education initiatives.

Promotions 290

Promotions Management Marketing 290

Retail Wire

JANUARY 19, 2024

Costco Wholesale, known for its wide-ranging product offerings and value for money, is making waves in the arena of luxury home décor. The bulk retailer is selling a floor mirror that bears an uncanny similarity to a high-end item from Anthropologie.

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Wholesale 245

Inside Retail

JANUARY 19, 2024

Jewellery retailer Michael Hill International has reported a “challenging” first half of FY24 with group sales up only 4.1 per cent year on year. The company had to shut down six underperforming Michael Hill stores and cut a number of senior management roles to reduce operating costs. However, four new Bevilles locations were opened during the period.

Promotions 264

Promotions Returns Consumer Location 264

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Retail TouchPoints

JANUARY 19, 2024

Saks Fifth Avenue wasn’t always known by that name. As CEO Marc Metrick pointed out, in its early days, when it was based in NYC’s Herald Square neighborhood, the company was simply known as Saks. It wasn’t until 1924, when the store moved uptown to its now iconic location on 50th Street, that “Fifth Avenue” got tacked on. This moment 100 years ago was one of Saks’ first big “pivots,” Metrick pointed out during a keynote presentation at the 2024 NRF Big Show.

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Location Accounting Department Stores Shopping 241

Inside Retail

JANUARY 19, 2024

Cyber-skulduggery is becoming the bane of modern life. Australia’s prime minister has called it a “ scourge ”, and he is correct. In 2022–23, nearly 94,000 cyber crimes were reported in Australia, up 23 per cent on the previous year. In the latest high-profile attack , around 15,000 customers of alcohol retailer Dan Murphy, Mexican restaurant chain Guzman y Gomez, Event Cinemas, and home shopping network TVSN had their login credentials and credit card details used fraudulently to buy goods and

Accounting 263

Accounting Management Shopping ATS 263

Retail TouchPoints

JANUARY 19, 2024

Best Buy Canada has partnered with Bell Canada to operate 165 stores in malls and smaller and mid-sized communities across the country. The stores, which had been branded as The Source , a wholly owned subsidiary of Bell, will be renamed Best Buy Express and offer both Best Buy consumer electronics and telecom services from Bell. The stores are slated to open beginning in the second half of 2024.

Telecommunications 233

Telecommunications Customer Experience Consumer Shopping 233

Retail Wire

JANUARY 19, 2024

Wendy's has named Kirk Tanner, a PepsiCo veteran, as its new CEO starting Feb. 5.

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Retail TouchPoints

JANUARY 19, 2024

Macy’s, Inc. is laying off 13% of its corporate workforce, amounting to approximately 2,350 jobs, and plans to close five stores as incoming CEO Tony Spring prepares to take the reins. The cuts are part of a new strategy that Spring will implement when he takes over from current CEO Jeff Gennette next month, multiple sources report, citing internal Macy’s memos.

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Planning Customer Experience Management Consumer 221

Retail Wire

JANUARY 19, 2024

It's January, and drug prices are going up. Almost 800 medications, including diabetes drugs Ozempic and Mounjaro, have increased in price.

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180

Speaker: David Nisbet, Everett Zufelt, and Michaela Weber

Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.

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Retail TouchPoints

JANUARY 19, 2024

Shipt has launched an innovation lab focused on “big thinking to centralize delivery and product experiments across the country,” according to a statement from the company, which is an independently operated subsidiary of Target. The lab will explore the potential of newer fulfillment methods like drones, as well as monetizing virtual experiences that can put CPG and retail brands in front of the next generation of customers.

Fulfillment 147

Fulfillment Shopping Social Commerce Customer Experience 147

Retail Wire

JANUARY 19, 2024

Macy's revealed plans to lay off around 3.5% of its staff and shut down five of its stores as part of the American department store chain's strategy to reduce costs and revive slowing sales.

Department Stores 130

Department Stores Planning 130

Inside Retail

JANUARY 19, 2024

Growing demand for healthy food and skin is driving the global acai berry market, which was valued at US$6.3 billion in 2022 and is on a solid growth trajectory to reach US$21.7 billion by 2032 with a CAGR of 12.4 per cent, according to Prophecy Market Insights. With a vast range of health benefits attributed to acai berries, businesses across industries are tapping into this superfood and getting creative with how they serve it up to consumers.

Beauty and Health 130

Beauty and Health Marketing Consumer Planning 130

Retail Wire

JANUARY 19, 2024

Walmart is set to raise the annual salaries of its store managers and redesign its bonus program.

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Management 147

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Retail Gazette

JANUARY 19, 2024

Asda is opening 21 new convenience stores across the UK by the end of January as part of its long-term ambition to become the UK’s second-largest supermarket. Five Asda Express stores opened today (19 January) in Holmes Chapel, Derby, Sandford, Sandy and Hornchurch. It will be followed by new stores opening in areas including Heywood, Evesham, Fareham, Crouch End, Crawley, Corsham, Dagenham, Rhuddlan, Horsham, Denham, Stoke-on-Trent, Clydebank, Haslemere, Poole, and Leicester throughout the mont

Supermarket 117

Supermarket Location Planning 117

Retail Wire

JANUARY 19, 2024

Birkenstock continues to be a winner with consumers despite its high price point. However, the company says it forecasts that it will make less money over the next year.

Consumer 113

Consumer 113

Retail Gazette

JANUARY 19, 2024

Morrisons has shaken up its flexible working policy at its Bradford head office. The supermarket introduced a four-day work week for staff four years ago with the catch that they were required to work 13 Saturdays a year. However, under the new changes coming into force next month, staff will have their 37.5 contracted hours spread over a four-and-a-half-day week instead, The Grocer reported.

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ATS Grocer Supermarket Management 113

Retail Dive

JANUARY 19, 2024

The gaming retailer shuts its NFT marketplace due to regulatory uncertainty, as the beauty brand debuts flavored lip balm for “wing eating season.

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99

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

Customer Experience

Retail Gazette

JANUARY 19, 2024

Retail sales suffered its worst decline in two years in the lead up to Christmas as more consumers shopped early to help spread the cost amid the cost-of-living crisis The latest figures from the Office for National Statistics (ONS) show sales volumes slipped 3.2% in December, reversing a 1.4% increase in November, despite retailers reporting a heavier-than-usual promotional market.

Promotions 109

Promotions Consumer Shopping Marketing 109

LS Retail

JANUARY 19, 2024

©iStock/Author In a recent policy brief published by the Dag Hammarsköld Foundation and the United Nations, the common approach to achieving the Sustainable Development Goals (SDGs) has been to track progress on a global and country-by-country basis and to argue for policy change, for more investment, and more innovation. These are important elements of a strategy to achieve the SDGs, but what has been missing is to design, fund, and implement investment programs in a way that systematically and

ATS 88

ATS 88

Retail Gazette

JANUARY 19, 2024

A Norfolk-based couple have won a fight against LVMH owner Bernard Arnault over the name of their gardening company. Victoria and Lawrence Osborne were victorious over the luxury conglomerate, which owns brands such as Louis Vuitton and Dior, after a tribunal ruled in their favour in a trademark battle against the couple. The Osbornes registered the name of their home and gardening company, L V Bespoke, as a trademark back in 2021, having launched the business during the pandemic.

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Fashion Consumer ATS 106

Retail Dive

JANUARY 19, 2024

The job cuts, the third round in about 18 months, affect 13% of its global workforce and 19% of its corporate team.

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Discover how retailers are transforming data into actionable insights for growth. By leveraging data and analytics to their potential, retailers can enhance decision-making, improve customer experiences, and streamline operations to stay ahead of the competition. From Data to Decisions: Maximizing Retail Potential With AI, authored by Orium, commercetools, and Google Cloud, demonstrates how businesses can unify and activate data across the tech stack to achieve retail excellence and create growt

Customer Experience

Retail Gazette

JANUARY 19, 2024

Strike action at Asda’s Gosport superstore has been postponed for the third time to allow for further talks between GMB Union and the grocery giant. Following discussions chaired by Acas yesterday, Asda and GMB revealed the walkout had been temporarily suspended “to allow a ballot of GMB members on the proposals put forward by Asda” Up to 100 staff members were expected to strike from 19 to 21 January, to address problems in stores as the union claims members describe it as a “toxic

Supermarket 104

Supermarket Management ATS 104

Retail Dive

JANUARY 19, 2024

The online pet retailer’s CEO discussed its recent launch into vet clinics and what’s driving the increased demand for pet health.

Consumer 93

Consumer 93

Cisco Retail

JANUARY 19, 2024

The pandemic forced schools and universities across the globe to digitize teaching, learning, services and operations.

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Retail Dive

JANUARY 19, 2024

The locations, which also serve as pick-up points for online orders, come as the retailer invests billions into its physical store fleet.

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Planning Location 92

Speaker: Jennifer Wright, Michael Scholz, Jasmin Guthmann, and Scott Canney

Digital transformation in retail is so much more than new technology. You need to get your whole organization, from entry-level workers to executives, on board with the new tech, new skills, and culture changes that digital transformation brings. Leading this mindset shift can be a daunting task… but that’s where this webinar comes in! Join our panel of experts as they guide you through the challenges of digital transformation, preparing you to avoid common mistakes and make the most of incredib

Management

Cisco Retail

JANUARY 19, 2024

Cisco is a longtime partner of the Black Hat NOC and 2023 was our seventh year supporting Black Hat Europe.

Management 98

Management 98

Retail Dive

JANUARY 19, 2024

Through an acquisition with Compass Diversified, the feminine care brand plans to expand into other product categories.

Planning 98

Planning 98

365 Retail

JANUARY 19, 2024

In December 2023, the UK retail sector faced a notable downturn, marking the most significant decrease in retail sales volumes since the COVID-19 pandemic restrictions in January 2021. The Office for National Statistics (ONS) reported that retail sales volumes saw a decrease of 3.2%, contrasting with the 1.4% increase in November. This period highlighted a shift in consumer shopping habits, with many opting to complete their Christmas shopping in November, leveraging Black Friday deals.

Department Stores 72

Department Stores Promotions Supermarket Consumer 72

RIS News

JANUARY 19, 2024

Wayfair is laying off 1,650 employees – around 13% of its global workforce. The move aims to save the company more than $280 million annually.

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Adopting MACH technology means more than implementing new platforms. This type of digital change affects your organization at every level and requires a thoughtful approach to navigate challenges that crop up. The Get MACH Ready report, co-authored by MACH Alliance member Scott Canney in collaboration with Orium, commercetools, and Contentstack, will provide you with strategies to prepare your organization for a digital transformation.

Management