Retail Customer Experience
JUNE 12, 2025
Learn how you can elevate customer engagement by blending physical and digital channels into seamless, memorable shopping experiences with strategies like virtual try-ons, personalized follow-ups, loyalty programs and in-store interactivity.
Inside Retail
JUNE 12, 2025
Wittner Group’s voluntary administrators have entered into a period of exclusivity with The Shoe Group for the acquisition of the brand. A privately owned Australian company, The Shoe Group has a diverse portfolio of brands, including Novo Shoes and Jo Mercer, and its own retail store network, direct online and marketplace sites, as well as wholesale customers.
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Retail TouchPoints
JUNE 12, 2025
Most brands know how to build loyalty. Fewer know how to build fandom — and that’s where they fall short. Loyalty is structured. Predictable. A well-oiled loop: customers spend more, get more and come back. It’s measurable. It lives in dashboards. And it’s almost entirely under the brand’s control. Fandom isn’t. Fandom is irrational, emotional and messy.
The Retail Doctor
JUNE 12, 2025
SHOP VIDEOS PODCAST BLOG LOGIN Sales Training Retail Sales Training Online Retail Sales Training In Person Speaking Consulting Event Planners Retail 101 Selling Luxury Retail Retail Sales Training Retail Sales Training Online Retail Sales Strategy Retail Merchandising Retail Customer Service The Retail Doctor Video Library Retail News About Clients Contact us Why Experienced Retail Staff Still Struggle To Convert Shoppers By Bob Phibbs, the Retail Doctor | June 12, 2025 --> Subscribe to our news
Speaker: Jason Cottrell and Gireesh Sahukar
Retailers know the clock is ticking–legacy SAP Commerce support ends in 2026. Legacy platforms are becoming a liability burdened by complexity, rigidity, and mounting operational costs. But modernization isn’t just about swapping out systems, it’s about preparing for a future shaped by real-time interactions, AI powered buying assistants, and flexible commerce architecture.
Retail TouchPoints
JUNE 12, 2025
In 1932, fledgling Florida department store Bealls went bankrupt and was owned by the bank for more than 10 years. Now, nine decades later, the chain is celebrating its 110 th anniversary and is bigger and stronger than ever, with more than 650 stores across 22 states. The story of how Bealls (pronounced “bells” despite that errant “a”) went from financial ruin to enduring success — achieving a milestone that most companies, retailer or otherwise, never reach — is particularly poignant right now
Retail Focus
JUNE 12, 2025
Interval, an independent running specialist and community hub in Edinburgh, brought Andy Matthews Studio – the London architecture practice responsible for Tracksmith’s flagship UK store – on board to design the brand’s home base on Easter Road. Interval by Andy Matthews Studio. Copyright Jim Stephenson 2024 Working collaboratively with Interval, the intention was to make the most of the modest budget with a functional, hard-working store emblematic of the brand’s values – community, honesty and
Experience Retail Today brings together the best content for retail owners from the widest variety of industry thought leaders.
Inside Retail
JUNE 12, 2025
Legacy retailers and heritage brands are facing a potential reckoning in the digital age. With consumers shifting their attention to social media , mobile-first browsing and e-commerce experiences that lack physical interaction, long-standing brands can no longer rely on nostalgia, name recognition or traditional TV ad buys to drive growth. The reality is that the path to purchase has changed, and those unwilling to change with it risk being left behind.
Retail TouchPoints
JUNE 12, 2025
Digital shopping and payments app Klarna has partnered with the Nift gifting platform, offering Klarna users a choice of gifts at key points in the purchase cycle in categories including fashion, jewelry, restaurants, music and home goods. Operating within the Klarna app, the AI-powered Nift platform matches recipients with six personally tailored gift categories and then gives them the option of choosing between two gifts.
Inside Retail
JUNE 12, 2025
If the retail world needed any reminder that cultural relevance drives conversion, look no further than TikTok. What began as a Gen Z playground for dance challenges has matured into a global trend machine with direct purchase influence, and it’s reshaping how retailers think about product, placement and promotion. TikTok’s impact on retail is no longer speculative – it’s commercial.
Retail TouchPoints
JUNE 12, 2025
Beginning this week, Dick’s Sporting Goods has partnered with Uber Eats for on-demand delivery from the 800 Dick’s and Golf Galaxy locations across the country — just in case you want to include a new set of golf balls as a last-minute Father’s Day gift. Products including fitness equipment, cleats and team jerseys are available for delivery through the Uber Eats app, with some items priced at 30% off for new and existing Uber Eats members through June 30.
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AI agents already analyze trends, draft content, and trigger actions across leading commerce platforms. Yet most organizations still rely on workflows built for human‑only teams, losing speed, margin, and customer loyalty. Humans + Agents: Rethinking Enterprise Commerce in the Age of AI Collaboration shows how to close that gap. In one concise read you’ll see where agent gains surface first, how early adopters prove ROI, and which lean controls keep innovation moving without risking data or bran
Inside Retail
JUNE 12, 2025
Steve Pastor, founder and CEO of Kings of Neon, built his $25 million business through perseverance, combining grit, creative instinct and an eye for untapped potential. From working in a diamond mine in Western Australia to establishing a signage company that now counts Amazon, YouTube and BMW among its clients, Pastor has transformed a niche corner of retail into a thriving, multi-market enterprise spanning four countries.
Retail TouchPoints
JUNE 12, 2025
Starbucks has introduced Green Dot Assist, a generative AI-powered virtual assistant, in 35 stores, with plans to expand to additional locations in the U.S. and Canada this year. Baristas now can ask questions, either verbally or typed on in-store iPads, rather than flipping through manuals when they need, for example, the ingredients for a seasonal beverage, and receive responses within seconds.
Inside Retail
JUNE 12, 2025
Singapore’s Raffles City has brought the second edition of the Beauty Vault, the mall’s signature luxury beauty pop-up, to its precinct. The event showcases 21 premium brands, including – for the first time – Aesop, Armani Beauty, Diptyque, Frédéric Malle, Guerlain, Kilian Paris, Sabon, Senze Boutique Spa and YSL Beauty. Raffles City’s initiative follows the company’s Asset Enhancement Initiative (AEI), completed last year, that repositioned the mall as a luxury-focused destination.
Retail Focus
JUNE 12, 2025
In July 2025 Chelsea favourite HUŎ will open their next site in London’s leafy Belsize Village. Having first opened on Park Walk in 2021, HUŎ fast became an SW10 favourite with restaurateurs, Graham Rebak and Adam Wilkie looking forward to bringing their clean, fresh and healthy Asian food to NW3. Known for its chic interiors and accessible menu, HUŎ Belsize Village will stay true to its Chelsea heritage & sister restaurants ULI in Notting Hill & Marylebone.
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Category Management is a cornerstone of a successful retail strategy. While it promotes collaboration between manufacturers and retailers to optimize category performance, challenges persist in its effective implementation due to hurdles in communication and collaboration across teams and partners, and more. In this guide, we outline five essential strategies for success in 2025 that will touch on all the essential pieces of a successful strategy and implementation.
Inside Retail
JUNE 12, 2025
Samsara Eco has signed a 10-year offtake agreement to supply Lululemon with recycled raw materials, supporting the activewear brand’s commitment to sustainable fashion. The deal will see Samsara Eco’s materials account for approximately 20 per cent of Lululemon’s fibres portfolio and advance its progress towards making more products with preferred materials by 2030.
Retail Wire
JUNE 12, 2025
Video games and collectibles retailer GameStop, hot on the heels of its mixed Q1 2025 financial report , is now making headlines for a bold plan to potentially invest even more deeply into Bitcoin than it currently has. According to a June 11 note shared to its investor portal , GameStop plans to raise $1.75 billion via the offer of convertible senior notes due 2032 to qualified institutional buyers. “GameStop intends to use the net proceeds from the offering for general corporate purposes
Inside Retail
JUNE 12, 2025
Salomon, the French sportswear company, has been building momentum in the Australian market for years. Now it’s ready to cement its presence with flagship stores in both Melbourne and Sydney. Parent group Amer Sports recently reported US$1.473 billion in first-quarter revenue, a 23 per cent increase year on year, primarily due to the Arc’teryx and Salomon brands.
365 Retail
JUNE 12, 2025
International travel and lifestyle retailer TUMI has launched its first store in northern England at Victoria Leeds , adding to the destination’s growing reputation for securing city and regional debuts. Owned and operated by Redical , Victoria Leeds now hosts the globally recognised luggage brand within the Victoria Quarter. The 517 sq ft store features a minimalist design and stocks a broad range of premium travel accessories including luggage, backpacks, and seasonal lines.
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Late deliveries. Split shipments. Spiraling freight costs. For home, furniture, and DIY brands, fulfillment has never been more complex—or more critical. This report outlines how a smarter, AI-ready order management system (OMS) helps you reduce shipping costs, streamline project-based fulfillment, and ensure accurate inventory across every channel.
Inside Retail
JUNE 12, 2025
Caravan and recreational vehicle manufacturer Jayco is facing court charges over making misleading representations while advertising certain models of its RVs in ‘off-road’ conditions. Since 2020, Jayco has represented its Outback, All Terrain and CrossTrak RVs as designed for off-road and/or four-wheel drive tracks, when that was not the case, the Australian Competition & Consumer Commission alleges.
Small Biz Trends
JUNE 12, 2025
Adobe has announced the launch of Adobe Express for ads, a new solution aimed at helping small businesses more easily design and publish high-performing ads across major platforms like Google, LinkedIn, Meta, and TikTok — with support for Amazon ads coming soon. The new platform simplifies the ad creation process by combining Adobe’s creative tools, built-in platform-specific guides, and AI features into one app.
Retail Focus
JUNE 12, 2025
British hardware design and manufacturing company Turnstyle Designs is pleased to announce the opening of its relocated showroom at the Design Centre, Chelsea Harbour – marking an exciting new chapter for the brand. A part of the Harbour community since 2014, Turnstyle Designs has now moved into a larger and more prominent space in the South Dome.
Retail Dive
JUNE 12, 2025
Starting this week, eBay will bring live shopping and collector-focused experiences to cities spanning the U.S. to showcase collectibles, luxury goods, sneakers and apparel.
Speaker: David Worrell, CFO, Author & Speaker
Your financial statements hold powerful insights—but are you truly paying attention? Many finance professionals focus on the income statement while overlooking key signals hidden in the balance sheet and cash flow statement. Understanding these numbers can unlock smarter decision-making, uncover risks, and drive long-term success. Join David Worrell, accomplished CFO, finance expert, and author, for an engaging, nontraditional take on reading financial statements.
VMS
JUNE 12, 2025
Inditex (A Coruna, Spain), operator of Zara and six other fashion brands, has reduced its overall store fleet by 136 over the past year, bringing its total number of stores to 5562. (See the end of this story for a brand-by-brand breakdown of the closings – and the one flag that did grow, albeit just by two units.) The retailer disclosed those numbers in its financial repor t for the first quarter of 2025, during it which it posted increases in both net sales and gross profit as compared with th
Retail Gazette
JUNE 12, 2025
Revolution Beauty is currently reviewing takeover bids it has received from “a number of” interested parties after putting itself up for sale last month. The beauty brand said it was evaluating the offers but that there was “no certainty” a full offer would be made. It emerged this week that Frasers Group , which has stakes in the LookFantastic owner THG, is participating in the sale process.
Small Biz Trends
JUNE 12, 2025
Key Takeaways Enhance Your Storefront: Use festive decorations and eye-catching displays to attract shoppers and create a welcoming atmosphere. Optimize Inventory: Stock popular holiday items based on data from previous sales trends to meet customer demands effectively. Promote Seasonal Offers: Implement visible discounts and bundled deals both in-store and online to maximize customer engagement.
Retail Gazette
JUNE 12, 2025
Around 10,000 former Wilko employees will share a pay out of £2m after winning a legal case. A judgement at the Employment Tribunal ruled that the discount chain had failed to properly consult with workers before it went into administration in August 2023. It means that around 9,000 former retail employees, who worked with 20 or more people, will receive four days pay, while roughly 1,100 who worked in a distribution centre or support centre role will receive 13 days pay, GMB Union said.
Advertiser: ZoomInfo
AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.
Small Biz Trends
JUNE 12, 2025
Key Takeaways Gift Certificates Drive Sales: Selling gift certificates provides immediate cash flow and boosts overall sales through customer overspending and unredeemed balances. Types to Consider: Options such as physical gift cards, digital certificates, experience gifts, and subscription services allow businesses to tailor offerings to various customer preferences.
Retail Customer Experience
JUNE 12, 2025
Mandy Detwiler, editor of QRweb and Pizza Marketplace, chats with Chuck Lewis, vice president of Palmer Digital Group about the brand's battery-operated indoor kiosk.
Small Biz Trends
JUNE 12, 2025
Sovos has announced a new partnership with Shopify aimed at easing the burden of sales tax compliance for online merchants. The collaboration introduces Shopify Tax automated filing, a feature that automates the preparation, filing, and remittance of sales tax returns for eligible U.S. merchants using Shopify Tax. The partnership integrates Sovos’ Sales and Use Tax (SUT) Filing solution directly into Shopify’s platform, providing merchants with a streamlined method for managing their tax respons
A1 Retail
JUNE 12, 2025
15.2 million consumers to shop for the Women’s Euros tournament Food and drink sales forecast to hit £441.8 million Retail sales set to be up £129.5 million versus the Women’s World Cup in 2023 The Women’s Euros tournament is forecast to give a £593.4 million boost to the retail sector, according to a new report. The Women’s UEFA Euro 2025 Spending Report , by VoucherCodes.co.uk forecasts a £851.6 million uplift for the UK economy, as fans spend with retailers (£593.4 million) and hospitality
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When it comes to driving traffic and growing your online presence, businesses often ask: SEO or PPC—what’s the better choice? This guide breaks down the key differences between search engine optimization (SEO) and pay-per-click (PPC) advertising, highlighting their pros, cons, and best use cases. Whether you’re looking for long-term organic growth or immediate visibility through paid ads, we’ll help you determine which strategy—or combination of both—is right for your business.
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