Thu.Dec 08, 2022

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Amazon Aims to Create an ‘Immersive Shopping Experience’ with New In-App Content Feed

Retail TouchPoints

Amazon has launched a new in-app shopping experience, designed to give customers a fresh way to both discover products and seamlessly shop from content created by other customers, influencers and brands. Called “ Inspire ,” the shoppable content feed aims to create a place of open discovery within the Amazon app, much like what shoppers experience now on social media platforms.

Shopping 306
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Greenstreat talks store expansion, digital currency and in-house delivery

Inside Retail

Healthy quick-service restaurant Greenstreat is rapidly expanding its retail presence. It is set to open a new location in the inner Melbourne suburb of Richmond, with the goal of opening two more Melbourne locations – in Fitzroy and the CBD – within six months. Greenstreat was founded by brothers Jackson and Jesse McGrath, who grew up making salad dressings, sauces and glazes with their family, and selling the products at markets across Australia’s east coast.

Location 264
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B2B is the New Driver of Growth for Buy Now, Pay Later

Retail TouchPoints

Throughout the past few pandemic years, buy now, pay later (BNPL) has become the latest fintech trend to change how people pay for goods and services. The industry is worth $97 billion and is set to see some significant growth in the coming years. A majority of American consumers have now used a BNPL service, up from 37.65% in July of 2020 — an increase of almost 50% in less than one year.

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Apple Australia workers plan Christmas strike

Inside Retail

Hundreds of Apple workers in Australia are preparing to go on a strike ahead of Christmas to demand better working conditions and wages, union leaders and staff said, a move likely to hurt the iPhone maker’s sales and services in the country. The less than two-day strike by about 200 of Apple’s roughly 4000 employees in Australia comes as the US tech giant faces disruptions due to worker unrest in its main iPhone plant in China.

Planning 246
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A Roadmap For Modernization: How To Break Free From Your Monolith Before July 31, 2026

Speaker: Jason Cottrell and Gireesh Sahukar

Retailers know the clock is ticking–legacy SAP Commerce support ends in 2026. Legacy platforms are becoming a liability burdened by complexity, rigidity, and mounting operational costs. But modernization isn’t just about swapping out systems, it’s about preparing for a future shaped by real-time interactions, AI powered buying assistants, and flexible commerce architecture.

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Express Enters ‘Mutually Transformative Partnership’ with Toys ‘R’ Us Owner WHP

Retail TouchPoints

Express has entered a broad-reaching partnership with brand management firm WHP Global , owner of the Toys ‘R’ Us , Babies ‘R’ US and Anne Klein brands, among others. The deal includes plans to acquire “multiple” fashion brands as well as the expanded monetization of the Express brand through global licensing partnerships. Under the multi-faceted deal, WHP is making a total $260 million investment in Express, Inc (EXPR), which currently encompasses the Express and UpWest brands.

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Two more Lendlease malls sold in $242.5 million deal

Inside Retail

Asset manager HMC Capital has acquired two shopping centres from Lendlease for $242.5 million. The agreement includes Perth’s Southlands Boulevarde for $92.5 million and the Menai Marketplace in Sydney for $150 million. CBRE’s Simon Rooney and James Douglas introduced HMC Capital and negotiated the sales on behalf of LendLease, with the sale campaign managed by JLL’s Sam Hatcher and Nick Willis.

Shopping 246

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“I’m having my cake and eating it, too”: Taking Shape’s Krista Diez-Simson

Inside Retail

As the CFO/COO of plus-size women’s fashion brand Taking Shape, Krista Diez-Simson has played a key role in the recent transformation of its warehouse and order management systems. Here, we speak with Diez-Simson about how she first got into the industry, why she loves operations and the best leadership lessons she’s learned from seven years in the C-suite.

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David’s Bridal Debuts Loyalty Program for Prom-Bound High Schoolers

Retail TouchPoints

David’s Bridal has introduced its Diamond Prom loyalty program to further broaden its appeal to younger formalwear shoppers. The retailer also plans to open prom pop-up shops in Q1 2023, just ahead of prom season. Members of the new loyalty program earn one Diamond Prom point for every $1 they spend, and also can amass additional points via David’s Bridal purchases by friends and family.

Shopping 279
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Toys R Us owner takes stake in Express for $260M

Retail Dive

Brand management firm WHP Global and the struggling apparel retailer will form a joint venture to scale and license the brand and expand it internationally.

Apparel 131
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Boisson Supports NA Spirit Boom with High-Touch, Curatorial Experiences

Retail TouchPoints

The stress of the pandemic sparked a surge in the wine, beer and spirits market: a 2020 RAND Corporation study found that alcohol consumption among adults 30 and older increased by 14%. However, beginning in late 2020, many people started to re-evaluate their habits and explore no- and low-alcohol (NA) beverage options. Sales of these products reached $3.1 billion in 2021, up from a mere $291 million the year before.

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Humans + Agents = Rethinking Enterprise Commerce with AI

AI agents already analyze trends, draft content, and trigger actions across leading commerce platforms. Yet most organizations still rely on workflows built for human‑only teams, losing speed, margin, and customer loyalty. Humans + Agents: Rethinking Enterprise Commerce in the Age of AI Collaboration shows how to close that gap. In one concise read you’ll see where agent gains surface first, how early adopters prove ROI, and which lean controls keep innovation moving without risking data or bran

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Cathay Pacific launches its first retail space, in downtown Hong Kong

Inside Retail

Cathay Pacific Airways has introduced its first retail space at Hong Kong’s Cityplaza shopping mall, bringing the ‘online to offline to online’ shopping experience to its customers and loyalty program members. Customers visiting the Cathay-branded store can scan QR codes to learn about products, purchase their favourite items and select their preferred delivery option via the airline’s app.

Shopping 130
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Blue Yonder Releases Two Solutions Aimed at Digitizing Warehousing

Retail TouchPoints

Blue Yonder has released two solutions designed to speed up digitalization for warehousing and micro-fulfillment operations: Warehouse Execution System (WES) and Adaptive Fulfillment & Warehousing. The solutions were designed to enable agile and scalable modern-day warehouse and micro-fulfillment operations with seamless, prescriptive workflows.

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Here’s what a great retail experience looks like in Hong Kong: KPMG

Inside Retail

When one talks about the state of commerce in the Asian region, the one thing that stands out is the rapid digital transformation that took place during the height of the pandemic. A recent survey by KPMG found that Hong Kong consumers are increasingly embracing digital channels, with 85 per cent of respondents reporting digital interactions with leading brands, an 8 per cent increase compared to 2021.

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Walmart Adds Image Recognition Site to Further Enhance Search Offerings

Retail TouchPoints

Walmart is launching its own take on image recognition with TrendGetter , a tool that lets shoppers take photos or screenshots and find similar items on Walmart.com. The software is designed to help shoppers go from inspiration to purchase with minimum fuss. “We’ve all been there,” said Casey Schlaybaugh, VP of Brand Strategy and Marketing in a statement.

Finance 201
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5 Tips for a Winning Category Management Strategy in 2025

Category Management is a cornerstone of a successful retail strategy. While it promotes collaboration between manufacturers and retailers to optimize category performance, challenges persist in its effective implementation due to hurdles in communication and collaboration across teams and partners, and more. In this guide, we outline five essential strategies for success in 2025 that will touch on all the essential pieces of a successful strategy and implementation.

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Retail appointments of the week

Inside Retail

VF Corp searching for new CEO following shock retirement. by Dean Blake. Global fashion house VF Corp has appointed lead independent director Benno Dorer as its interim president and chief executive, following this week’s announcement that chairman and CEO Steve Rendle retired effective immediately. The business has kicked off an internal and external search for a permanent replacement, but for now Rendle’s workload will be handled by Dorer and interim chairman Richard Carucci.

Fashion 130
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GameStop Lays Off Additional Workers, Cuts Crypto Exposure Following Weak Q3

Retail TouchPoints

GameStop is undergoing another round of layoffs, according to a post on LinkedIn by a GameStop executive. While the scale of the layoffs is unknown, the cuts are reportedly having a greater impact on the cryptocurrency side of the business, where at least six software engineers have said they were let go, according to Axios. Kokatu saw an email from CEO Matt Furlong to GameStop employees, but while the message reportedly confirmed the layoffs it didn’t specify the number of affected jobs or whic

Consumer 200
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Wesfarmers, The Walt Disney Company team up to launch subscription bundle

Inside Retail

Wesfarmers OneDigital has teamed with The Walt Disney Company to launch an exclusive subscription bundle combining Disney+ streaming entertainment content and OnePass for $14.99 a month. The multi-year agreement is the first external partnership for OnePass and builds on the strong relationship between the two conglomerates. The deal sets Wesfarmers up to compete with Amazon Prime membership which offers streaming and preferential product access and delivery terms for a monthly fee.

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Americans using credit and debit cards to buy Christmas gifts

Retail Wire

Forty-three percent of shoppers plan to use debit cards to do their shopping for the holidays, according to the National Retail Federation. Thirty-eight percent plan to use credit cards.

Planning 130
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Cut Costs & Complexity: Smarter Fulfillment for Home, Furniture & DIY Brands

Late deliveries. Split shipments. Spiraling freight costs. For home, furniture, and DIY brands, fulfillment has never been more complex—or more critical. This report outlines how a smarter, AI-ready order management system (OMS) helps you reduce shipping costs, streamline project-based fulfillment, and ensure accurate inventory across every channel.

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ACCC alleges Bloomex Australia duped customers with old reviews and phony discounts

Inside Retail

Bloomex Australia is headed to court after the consumer watchdog accused the online florist of using customer ratings that were seven years out of date and from overseas customers who had not purchased from the Australian arm of the global business, while also advertising “discounts” that were not what they seem. The Australian Competition and Consumer Commission (ACCC) commenced proceedings in the Federal Court today, alleging that the website’s online star ratings were misleading customers bec

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Gen Z votes for brands they value

Retail Wire

Gen Zers have turned out in big numbers in recent elections to vote for politicians who support the values they hold. The same is true of brands who have the choice to get on board with these values or wind up losing these shoppers as they begin to start their own families.

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Amazon Australia’s director of operations talks warehouse tech and growth

Inside Retail

Mindy Espidio-Garcia has worked for Amazon for over nine years, most recently as the head of its robotics sites in the US. In May, she joined the company’s Australian business as director of operations, where she is responsible for its fulfilment and continuous improvement teams. . We recently spoke to her about the company’s expectations for peak season, how it aims to grow in the local market and the secret to Amazon’s leadership in the logistics space.

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Economic data doesn’t support gloom and doomers

Retail Wire

Corporate CEOs, analysts, portfolio managers and business news pundits talk about the U.S. economy as if it is currently in the tank or will very soon be there. The data doesn’t support these negative views as the job market remains strong, wages are up, consumers are spending and the nation’s economy continues to grow.

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What Your Financial Statements Are Telling You—And How to Listen!

Speaker: David Worrell, CFO, Author & Speaker

Your financial statements hold powerful insights—but are you truly paying attention? Many finance professionals focus on the income statement while overlooking key signals hidden in the balance sheet and cash flow statement. Understanding these numbers can unlock smarter decision-making, uncover risks, and drive long-term success. Join David Worrell, accomplished CFO, finance expert, and author, for an engaging, nontraditional take on reading financial statements.

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Retail appointments of the week

Inside Retail

VF Corp searching for new CEO following shock retirement. by Dean Blake. Global fashion house VF Corp has appointed lead independent director Benno Dorer as its interim president and chief executive, following this week’s announcement that chairman and CEO Steve Rendle retired effective immediately. The business has kicked off an internal and external search for a permanent replacement, but for now Rendle’s workload will be handled by Dorer and interim chairman Richard Carucci.

Fashion 130
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Akeneo’s PIM solution is found to offer 365% ROI to brands and retailers, new research shows

Retail Focus

Akeneo , the global leader in Product Information Management (PIM) and Product Experience Management (PXM) solutions, has been credited with delivering significant ROI based on the operational efficiencies, revenue opportunities and speed to market gains it affords retail businesses, ‘ The Total Economic Impact of Akeneo’s Product Information Solution’ report, conducted by Forrester Consulting in 2022, has found.

Returns 130
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How to become a better networker without having to socialise with strangers

Inside Retail

‘I love networking and making small talk with strangers,’ said no one ever. Luckily, Marissa King, a professor of organisational behaviour at the Yale School of Management, who literally wrote the book on the topic – Social Chemistry – has a weekly ritual to make networking a little more enjoyable. King explains that there is extraordinary power in our existing networks.

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Macy’s, Nordstrom see holiday shoppers pulling back

Retail Dive

Consumers may be taking their time to buy thanks to this year’s calendar, but there are also signs of stress, executives said at Morgan Stanley's Consumer & Retail Conference.

Consumer 126
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State of AI in Sales & Marketing 2025

AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.

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Is Your Anxiety Affecting Your Leadership?

Small Biz Trends

Most of us experience anxiety from time to time. It’s totally natural, and in some contexts, it can actually be a benefit – equipping us with more focus and energy we can use to resolve whatever issues ail us. But for some of us, anxiety is a crippling problem. If anxiety is taking over your thoughts and dictating your behaviors, you won’t be able to lead your business effectively.

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Report: Seasonal hires in November hit lowest level since 2008

Retail Dive

Despite major brands’ holiday hiring announcements, the sector hasn’t added as many jobs as in years past.

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M&S and bp pulse to bring EV charging to customers

A1 Retail

Exclusive agreement for bp pulse to expand its national charging network with high-speed electric vehicle (EV) charge points at around 70 M&S stores. First pilot sites are now open at M&S Maidstone Eclipse and Southgate, with initial ambition to install up to 900 bp pulse charge points, adding up to 40,000 kWhs of charging capacity, within next two years.

Planning 105
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Walmart, Target most popular for in-store holiday shopping: report

Retail Dive

Big-box stores are attracting foot traffic, even as shoppers pull back on how much they are spending during the season.

Shopping 114
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SEO vs. PPC: Which Strategy Is Best for Your Business?

When it comes to driving traffic and growing your online presence, businesses often ask: SEO or PPC—what’s the better choice? This guide breaks down the key differences between search engine optimization (SEO) and pay-per-click (PPC) advertising, highlighting their pros, cons, and best use cases. Whether you’re looking for long-term organic growth or immediate visibility through paid ads, we’ll help you determine which strategy—or combination of both—is right for your business.