Retail TouchPoints

JUNE 29, 2023

Walgreens Boots Alliance will shutter 150 U.S. Walgreens stores and 300 UK-based Boots locations as part of cost-cutting efforts, according to company officials on the pharmacy giant’s Q3 2023 earnings call. The specific stores that will be targeted have not been announced, but the U.S. locations are expected to close by the end of August 2024. The closures are part of Walgreens’ plan of “accelerating our portfolio optimization to further simplify the business,” according to CFO James Kehoe.

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Inside Retail

JUNE 29, 2023

Many brands are getting so caught up with trends like AI or the latest social media platform, they’re overlooking the importance of the customer experience, contends an expert in experiential retail. Speaking to Amie Larter for Inside Retail’s podcast series Retail Untangled, Michael Tutek founder and CEO at retail experience platform Preezie, says every engagement a customer has with a brand contributes to its overall reputation and impression.

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Retail TouchPoints

JUNE 29, 2023

Delivery platform Shipt has added a Hosting Hub , providing curated lists of trending products for barbecues, Fourth of July parties and other celebrations from retailers including Target and Meijer. Shipt customers can fill carts using the Hub online or on the Shipt app and then arrange for same-day delivery. “We wanted to make a fun, dynamic place for party hosts to find everything they needed in one place while being inspired by new ideas and products they might not have tried yet,” said Aspe

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Inside Retail

JUNE 29, 2023

Following a career spanning public and foreign policy, as well as nuclear diplomacy, Katrina Van De Ven decided to focus on her other love: fashion. Over a 12 month period, Van De Van created what is now one of Australia’s most exciting plus-sized fashion offers: LükBook. Here, we spoke to Van De Ven about that journey, as well as challenges she’s overcome to get where she is today.

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Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber

Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.

Checkout

Retail TouchPoints

JUNE 29, 2023

Temu offers Next-Gen Manufacturing (NGM) to help retailers and marketplace sellers increase visibility of demand so that they can improve their product fit and match market conditions. By connecting sellers and buyers directly, NGM aims to shorten the supply chain and improve interactions between buyer and seller, so that upstream manufacturers can be more responsive to the changing needs of the downstream consumer.

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Retail Wire

JUNE 29, 2023

Retail associates are initially reluctant to embrace recommendations from artificial intelligence technology when performing their jobs. Most come to learn the benefits of the new tech but communication is key, according to companies such as Sam’s Club that use AI to improve in-store performance.

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Inside Retail

JUNE 29, 2023

Melbourne’s Lune Croissanterie is set to open its second premium outlet in Sydney’s Martin Place next year. Established in 2012 by Kate Reid as a tiny hole-in-the-wall shop, the brand sells bread, pastries and coffee which have grown in popularity. Lune Croissanterie had planned to open its first Sydney flagship on Oxford Street, Darlinghurst this year, however, due to delays in heritage approvals, the opening has been postponed until next year.

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Retail TouchPoints

JUNE 29, 2023

In Amazon ’s latest moves to bolster its logistics and fulfillment network, the company has partnered with Staples to accept customer returns and is looking for 2,500 local business to join its new Hub Delivery network. Staples Joins Amazon’s Network of Returns Partners By July 31, 2023, all Staples U.S. retail locations will accept label-free, box-free Amazon returns for no fee.

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Inside Retail

JUNE 29, 2023

Asic says it has revoked the interim stop orders applied to pet insurance policies sold by brands including Woolworths and PetBarn. “The interim stop orders were revoked on late Thursday afternoon, following the insurers providing Asic with revised target market determinations (TMDs) that addressed Asic’s concerns,” a spokesperson told Inside Retail.

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Retail TouchPoints

JUNE 29, 2023

Dress code in retail is paramount to driving sales and achieving business growth. The reason? It’s human nature to judge people based on how they’re dressed. Take a retail store, for example. If a customer walks into a store and sees the owner or sales staff dressed in baggy colorful pants, white lipstick, wild red hair, a red nose and colored shoes, they’ll quickly decide the person is a clown.

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Adopting MACH technology means more than implementing new platforms. This type of digital change affects your organization at every level and requires a thoughtful approach to navigate challenges that crop up. The Get MACH Ready report, co-authored by MACH Alliance member Scott Canney in collaboration with Orium, commercetools, and Contentstack, will provide you with strategies to prepare your organization for a digital transformation.

Management

Retail Wire

JUNE 29, 2023

A lawsuit against OpenAI, the company behind ChatGPT, claims that it violates people’s copyrights and personal privacy across the Internet when it uses scraped data to make its technology smarter.

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Inside Retail

JUNE 29, 2023

Over the last few years, Bunnings has been investing heavily in retail technologies and stock management strategies – such as robots, picking apps and interactive maps – with the aim of liberating staff from manual tasks, so they have more time to engage in skilled services. This approach, which also aims to enhance the retailer’s efficiency and productivity, follows a growing movement of brands that are using cutting-edge technologies to shed the boring activities that occupy staff, which preve

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Retail Wire

JUNE 29, 2023

Bed Bath & Beyond will only accept bids on Buybuy Baby’s intellectual property, including its domain name, at an auction scheduled for next Wednesday at 10 a.m. A second auction is planned for Thursday, where bidders can make offers to keep the chain’s stores operating.

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Inside Retail

JUNE 29, 2023

Nespresso names new head of Oceania By Dean Blake Nespresso New Zealand’s managing director Stegan Vermeulen will step into the role of MD of Nespresso Oceania, following 12 years within the business, as of 1 July. The change comes as the former MD for Oceania, Jean-Marc Dragoli, relocates to Switzerland to take up the position of Nespresso’s global head of authorised brands.

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Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

Customer Experience

Retail Wire

JUNE 29, 2023

Philanthropist Melinda French Gates says that technology firms need to onboard more women if it is serious about combatting gender bias in artificial intelligence tech.

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Inside Retail

JUNE 29, 2023

Executives from Alibaba’s high-tech grocery chain Freshippo recently travelled to Australia to engage with the local FMCG community, as part of a new strategy centred on importing more international goods to the China market. Founded in 2015, Freshippo operates more than 300 supermarkets across 27 cities in Mainland China. The trip was an opportunity for the business to gain a deeper understanding of Australia’s supermarket duopoly, Coles and Woolworths, as well as establish ties with more than

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Retail Focus

JUNE 29, 2023

The store is now the channel where consumers are most likely to make impulse purchases, according to the latest research from ADvendio , the leading omnichannel advertising solution provider. Original research of over 1,000 UK shoppers by ADvendio showed that over half (54%) of UK shoppers say they are most likely to impulse buy in-store, compared to 41% who make unplanned purchases when shopping online and 10% who bought on impulse on social media platforms.

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Inside Retail

JUNE 29, 2023

I overheard a conversation recently between two people discussing work. It started with whether they were office or remote-based and then bled into an alarming overshare about one workplace’s culture. One of them believed that being physically present in an office was non-negotiable. They couldn’t understand why younger generations – calling out Gen Z in particular – didn’t want to show up to the office.

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Understanding the intricate world of Point-of-Sale (POS) technology is a common challenge for tech buyers. When it comes to defining the functions of Point-of-Sale systems, the communications have yet to be standardized–—until now. Forrester’s new report, Demystifying The Technical Functions of POS Solutions, breaks through the noise and provides business leaders with the information and tools they need to evaluate the features of POS systems.

Point of Sale

Retail Wire

JUNE 29, 2023

Stores in the UK are utilizing facial recognition technology to identify and ban shoplifters from entering their locations in the future. The technology, which has seen its price drop and performance improve in recent years, is becoming more attractive to retailers who feel they are fighting a losing battle against organized retail crime gangs.

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Inside Retail

JUNE 29, 2023

Mid-level leaders are increasingly becoming recognised as the ‘power centre’ of organisational culture and performance. As organisations become faster and more complex, it is inevitable that responsibility be devolved. Put simply, decisions need to be made closer to the action, which means middle managers need to be empowered to make those calls, and make them well.

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Retail Wire

JUNE 29, 2023

The newly Launched ‘Certified’ by Fiverr Advances Tech Support with Specific Certifications By Amazon Ads, Stripes, monday.com, and more. The new Fiverr Certified platform brings a unique marketplace for freelance professionals to expand their networks. Participating brands can certify freelancers with their applications furthering their customer support with vetted experts.

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Inside Retail

JUNE 29, 2023

The collapse of Milkrun underscores the challenge for startups in the competitive grocery market. The rapid home delivery model may have consumer appeal on convenience, but making the business model profitable is a major hurdle. Milkrun, somewhat surprisingly salvaged by Woolworths , is one of a number of startups that have been crushed by high operating costs.

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Speaker: Jennifer Wright, Michael Scholz, Jasmin Guthmann, and Scott Canney

Digital transformation in retail is so much more than new technology. You need to get your whole organization, from entry-level workers to executives, on board with the new tech, new skills, and culture changes that digital transformation brings. Leading this mindset shift can be a daunting task… but that’s where this webinar comes in! Join our panel of experts as they guide you through the challenges of digital transformation, preparing you to avoid common mistakes and make the most of incredib

Management

Retail Wire

JUNE 29, 2023

H&M is adding more third-party brands to its stores and websites to attract more paying customers. The Swedish retailer launched its marketplace strategy last year to help it compete against rivals including ASOS, Shein, Temu and Zara. H&M has added 70 outside brands to its platform in six markets.

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365 Retail

JUNE 29, 2023

LOOKFANTASTIC, part of THG Beauty, is launching a new Dermatological Skincare hub , home to all brands and products that are medical-grade and dermatologically tested and approved. The hub, which goes live on 1 st July, has been created to provide customers with comprehensive education, guidance and understanding for their skincare journey. Located on the LOOKFANTASTIC website, the Dermatological Skincare hub is designed so customers can explore products tailored to their specific needs, so whet

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Retail Wire

JUNE 29, 2023

New York has begun inspections to identify and shutter unlicensed stores selling cannabis without much success. Authorities have issued violation notices and confiscated contraband marijuana at 11 storefronts in Manhattan operating with a license. Eleven of those have remained open.

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Retail Dive

JUNE 29, 2023

With sales down in part due to lower demand for COVID-19 vaccines and tests, the retailer is also closing 300 stores in the U.K.

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Did you know—74% of IT leaders are looking to improve their tech stack to offer better personalization? It’s impossible to ignore the importance of personalization, but it comes with challenges. How do you do it with a tight budget? What about customer privacy and the use of data? The Personalization Playbook is packed with research and insights from Orium, Talon.One, and Bloomreach and gives IT leaders answers to these tough questions, helping them shape 2024 strategies for personalization.

Retail Wire

JUNE 29, 2023

Gen Zers (Americans between 18 and 26) have seen their debts increase nearly threefold in the past two years, according to a Lending Tree analysis of credit reports. Some of that added debt is just a consequence of aging and establishing higher credit scores.

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Small Biz Trends

JUNE 29, 2023

Dressing for the office can become a complex task when the weather warms up. The juggling act between staying cool and maintaining professionalism can be tricky. That’s why we’ve put together this comprehensive guide on summer business casual for women. You’ll be looking great and staying comfortable with the right summer work outfits.

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Retail Dive

JUNE 29, 2023

The online-only retailer is moving quickly to remake itself with a name it says better resonates with customers and vendors.

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Retail Gazette

JUNE 29, 2023

// John Lewis Partnership gets net-zero science-based targets validated by the Science Based Targets initiative // It’s the first retailer in the UK to receive approval from the official body John Lewis Partnership has become the first UK retailer to have its net-zero science-based targets validated by the official target-setting body. The Science Based Targets initiative (SBTi) – the gold standard for setting and monitoring corporate climate targets – has approved the retailer’s target t

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Speaker: Shaunna Bruton - Associate Director of Product Strategy at Orium | Sam Panzer - Director of Industry Strategy at Talon.One | Frank Passantino - Director of Product Management at Bloomreach

More and more, customers are expecting a better personalized CX. But can retailers actually deliver? Data from McKinsey shows that companies that excel in personalization increase their revenue by 40%, but despite these numbers, retailers struggle to implement customer personalization strategies. So what are the potential solutions? Join us to gain a better understanding of the current retail landscape and learn what you can do to translate personalization strategies into practical implementatio

Customer Experience