Retail TouchPoints
JUNE 19, 2023
Our recent study conducted with IHL, How Retailers Win Loyalty in an Omnichannel World , looks into the need for all retailers to take a firm hand in optimizing their inventory. But it’s physical retailers that have the most to lose by not doing so. The backdrop to this, as we’ve witnessed, is that there’s an ongoing inventory crisis, with too many retailers still carrying too much of the wrong merchandise.
Inside Retail
JUNE 19, 2023
Children’s goods retailer Toys ‘R’ Us says it plans to open a 3000sqm experiential retail hub in Victoria if the company’s capital raising plan is successful. According to an ASX announcement, the company has a target to raise up to $8 million through an Entitlement Offer with a minimum subscription of $5 million. About $3 million will be invested in a custom-designed site for both Toys ‘R’ Us and Babies ‘R’ Us brands which will be attached to the label’s new purpose-buil
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Tokinomo
JUNE 19, 2023
Campaign corner Get a vasectomy. Ryan Reynolds and Jessie James Decker have joined forces once again to create a third version of "The Vasectomy" cocktail! To celebrate Father's Day this year, Aviation American Gin is reintroducing the popular drink, now known as the " Decker Edition ," with the assistance of the talented singer-songwriter. In a recently released video Jessie demonstrates the step-by-step process of concocting the beverage, originally crafted by Reynolds.
Inside Retail
JUNE 19, 2023
The recent Mainstreet Australia Awards, held during Main Streets of Australia Week last month, recognise and celebrate the importance of local high streets, strip shopping centres and town centres (collectively referred to as ‘main streets’), and the role they play in creating lively communities, individual wellbeing, and robust local economies. The Awards showcase hardworking retailers, small business owners and entrepreneurs making shopping areas vibrant and thriving places.
Speaker: Jason Cottrell and Gireesh Sahukar
Retailers know the clock is ticking–legacy SAP Commerce support ends in 2026. Legacy platforms are becoming a liability burdened by complexity, rigidity, and mounting operational costs. But modernization isn’t just about swapping out systems, it’s about preparing for a future shaped by real-time interactions, AI powered buying assistants, and flexible commerce architecture.
Retail Focus
JUNE 19, 2023
Akeneo , the Product Experience company, today released its 2023 B2C Survey: Product Experience Satisfaction Around the World , an annual mission to understand how consumers make decisions when buying products, how product experiences impact those decisions and what product information is important to them. The findings reveal that consumers expect reliable, rich, consistent, and informative product experiences across all channels where they interact.
Inside Retail
JUNE 19, 2023
Crurated is an online wine retailer that connects its members with the world’s top producers, using a unique blockchain-based verification model to guarantee the authenticity and provenance of their purchases. After launching in London in 2021, the business is now expanding into Hong Kong, Singapore, and Thailand, withfounder, Alfonso de Gaetano, set to host in-person events in November, along with Charles Lachaux, the winemaker at Domaine Arnoux-Lachaux winemaker, one of the most talked-about p
Experience Retail Today brings together the best content for retail owners from the widest variety of industry thought leaders.
Inside Retail
JUNE 19, 2023
Alibaba Group has appointed Joseph C Tsai and Eddie Yongming Wu as the company’s new chairman and CEO respectively, marking the group’s one of the most significant organisational changes. The appointments will take effect on September 10. Tsai and Wu will succeed Daniel Zhang, who will continue to lead Alibaba Cloud Intelligence Group as chairman and CEO.
Shopify
JUNE 19, 2023
Ending inventory is the total value of products you have for sale at the end of an accounting period. Here’s how to calculate it and when to use it.
Inside Retail
JUNE 19, 2023
Argon & Co, the global management consultancy that specialises in operations strategy and transformation, is delighted to announce the launch of a new ANZ service offering: Intralogistics. Intralogistics refers to the optimisation, integration, automation and management of the information and material flows within the four walls of a fulfilment or distribution centre.
365 Retail
JUNE 19, 2023
EE has raised the curtain on a visionary new flagship store, The EE Studio, at Westfield London, White City. The UK’s largest telco retail space, the store presents a seamless integration of physical and digital experiences for consumers, laying a foundation for a novel retail strategy in the telecommunications industry. The expansive 4,230-square-foot Studio Store serves not only as a retail showroom but also a community hub, offering visitors an immersive journey through all stages of th
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AI agents already analyze trends, draft content, and trigger actions across leading commerce platforms. Yet most organizations still rely on workflows built for human‑only teams, losing speed, margin, and customer loyalty. Humans + Agents: Rethinking Enterprise Commerce in the Age of AI Collaboration shows how to close that gap. In one concise read you’ll see where agent gains surface first, how early adopters prove ROI, and which lean controls keep innovation moving without risking data or bran
Inside Retail
JUNE 19, 2023
Following its recent launch into Australian pharmacy chain Priceline, cult fragrance brand Who Is Elijah is eyeing international expansion, starting with the US and UK. And co-founder Raquel Bouris is kicking things off with a guerrilla marketing campaign aimed at catching the attention of a leading British beauty chain. “I’m going to be standing out the front of Boots stores next week [showing off our perfumes], because they really focus on what their customers are demanding, so I’m going to m
Cisco Retail
JUNE 19, 2023
Cisco Umbrella just received In-Process status on its FedRAMP® journey. But when we hear “FedRAMP” do we really understand what it means?
Inside Retail
JUNE 19, 2023
WA’s Busselton Boulevard Shopping Centre has been acquired for $16 million by Centuria Capital Group. The single-storey shopping centre is anchored by Coles and has 15 convenience retailers mainly catering to food and non-discretionary spending. Jason Huljich, Centuria joint CEO, described this as a “rare opportunity” to secure a high-performing neighbourhood shopping centre that provides a “resilient revenue stream” backed by non-discretionary spending.
Kuusoft
JUNE 19, 2023
Smart signage has become a ubiquitous feature of modern urban environments. These dynamic displays are everywhere, from shopping… The post Smart Digital Signage appeared first on The Official Kuusoft Blog.
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Category Management is a cornerstone of a successful retail strategy. While it promotes collaboration between manufacturers and retailers to optimize category performance, challenges persist in its effective implementation due to hurdles in communication and collaboration across teams and partners, and more. In this guide, we outline five essential strategies for success in 2025 that will touch on all the essential pieces of a successful strategy and implementation.
Inside Retail
JUNE 19, 2023
Analysts are sounding the alarm for several retailers as they anticipate a slowdown in performance during the FY23 reporting season. It comes as consumers grapple with rising cost of living and other economic pressures. The signs are already looking rather grim, with Best & Less reporting a $9 million drop in sales for the five weeks to 18 June.
RIS News
JUNE 19, 2023
REI-Co-op opens a new 16,113 square foot Re/Supply store in Clackamas, OR, in late August 2023.
Inside Retail
JUNE 19, 2023
Discount apparel retailer Best & Less Group (BLG) says its sales fell 11.7 per cent in the five weeks to June 18 – or by $9 million – with like-for-like sales down by 13.2 per cent. Its greatest hit was online where sales fell 19.6 per cent, while turnover at physical stores was down by 12.5 per cent. The trading update comes just 48 hours before the deadline for minor shareholders to accept a takeover offer by Brett Blundy and Ray Itaoui.
Theatro
JUNE 19, 2023
In retail, competition is fierce and customer expectations are higher than ever. Successful retailers understand that one key to thriving lies in effective in-store communication among associates. Every highly successful organization, from large retailers to sports teams to the mom-and-pop store around the corner, rely on constant and friction-less communication to ensure their teams stay organized and on the same page.
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Late deliveries. Split shipments. Spiraling freight costs. For home, furniture, and DIY brands, fulfillment has never been more complex—or more critical. This report outlines how a smarter, AI-ready order management system (OMS) helps you reduce shipping costs, streamline project-based fulfillment, and ensure accurate inventory across every channel.
Inside Retail
JUNE 19, 2023
Global apparel brand Superdry is embracing innovative new advertising technology with its use of 3D billboards in Melbourne’s CBD. The brand’s “Jackets Worth Exploring” campaign includes what is reported to be the first use of a 3D billboard by a fashion retailer in Australia. Located over six stories on the corner of Bourke Street and Lonsdale Street, the billboard will show six 3D videos, which will also be shared across Superdry’s website and social media platforms.
365 Retail
JUNE 19, 2023
Akeneo , the Product Experience company, today released its 2023 B2C Survey: Product Experience Satisfaction Around the World , an annual mission to understand how consumers make decisions when buying products, how product experiences impact those decisions and what product information is important to them. The findings reveal that consumers expect reliable, rich, consistent, and informative product experiences across all channels where they interact.
Inside Retail
JUNE 19, 2023
Alphabet’s Google on Friday sued a Los Angeles man and his companies in San Jose, California federal court, claiming he created hundreds of fake business listings on its platforms and sold them to real businesses to lure in unsuspecting customers. Fake reviews have been a recurring problem on internet commerce sites. Google said in a statement that it filed the lawsuit against Ethan QiQi Hu to “help put an end to these types of malicious schemes.” Hu did not immediately respond
365 Retail
JUNE 19, 2023
The Perfume Shop has reported an exceptional sales period leading up to Father’s Day. With over 224,000 bottles sold during the 14 days preceding the occasion on June 18, 2023, the company records an average of 11 bottles sold every minute. Fragrances continue to be a popular gift choice, particularly during this season. Among the top-selling fragrances were Dior Sauvage, Prada Luna Rossa Ocean, and Bleu de Chanel.
Speaker: David Worrell, CFO, Author & Speaker
Your financial statements hold powerful insights—but are you truly paying attention? Many finance professionals focus on the income statement while overlooking key signals hidden in the balance sheet and cash flow statement. Understanding these numbers can unlock smarter decision-making, uncover risks, and drive long-term success. Join David Worrell, accomplished CFO, finance expert, and author, for an engaging, nontraditional take on reading financial statements.
LS Retail
JUNE 19, 2023
©iStock/Vector/Archive What's affecting me, my clients, my colleagues and other global small business owners: Juneteenth commemorates African American freedom and emphasizes education and achievement. Have a happy and proud one. As the nation celebrates Juneteenth, it’s time to get rid of these t hree myths about slavery. The complicated history of Juneteenth.
Retail Times
JUNE 19, 2023
Retail Times publishes international & UK retail news covering products, data, tech, packaging, people, research, comment and more besides! By Jeff Griffin, vice president of strategic accounts, Nfinite As online retail continues to flourish, product returns have become a growing concern for retailers. Gartner reveals that a majority of businesses have faced a surge in returns with their expanding online operations.
365 Retail
JUNE 19, 2023
CACI, the consumer and location intelligence specialist, has revealed that Vinted, the online marketplace, has matched Primark for the number of cashless transactions in March and April. The data comes from CACI’s new platform, Brand Dimensions, which compares spend across 300 well-known brands representative of the UK market. The data highlights three key findings: the exponential growth of Vinted, which has multiplied its transaction numbers seven-fold in 18 months; increasing consumer demand
Retail Times
JUNE 19, 2023
Retail Times publishes international & UK retail news covering products, data, tech, packaging, people, research, comment and more besides! A new report from Whistl on the current health of the e-commerce sector has found that only 3% of consumers are loyal to online retailers and that 83% of decisions will be made on price. In a time of economic pressure on household spending the report finds that online spending will drop by 3% in 2023.
Advertiser: ZoomInfo
AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.
Hyken
JUNE 19, 2023
Each week, I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comment about each article and would like to hear what you think too. Prioritize These Five Things to Drive Exceptional Customer Experiences by Annette Franz (CustomerThink) In a world where products and services are becoming more and more commoditized, customer experience is the only true and sustainable differentiator.
Retail Times
JUNE 19, 2023
Retail Times publishes international & UK retail news covering products, data, tech, packaging, people, research, comment and more besides! Only a few months on from their most successful home gifting launch ever and Popcorn Kitchen are setting up stall to provide a second wave of ‘home-poppin’ popcorn joy with a Summer launch of three new gifting offers with a sumptuous seasonal twist.
365 Retail
JUNE 19, 2023
Fashion retailer Monsoon announces the opening of its latest boutique store at 290 Upper Street, Islington, marking the brand’s continued expansion across the UK. This follows the successful launch of boutique locations in Bath, Edinburgh, and Cambridge over the past year. The new London store opened its doors to customers on Friday, June 16. As part of Monsoon’s strategy to establish elevated retail spaces in London’s local communities and selected market towns, the new store occupies a s
Hyken
JUNE 19, 2023
Top Takeaways: Social media is called “social” for a reason. It’s more than posting branded content. It is about communicating with your customers, getting feedback, responding to comments, and taking action based on what your customers tell you. Respond thoughtfully to every comment, positive or negative. Instead of replying with a generic “thank you” each time someone leaves a comment, respond in a way that makes the customer feel heard as an individual.
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When it comes to driving traffic and growing your online presence, businesses often ask: SEO or PPC—what’s the better choice? This guide breaks down the key differences between search engine optimization (SEO) and pay-per-click (PPC) advertising, highlighting their pros, cons, and best use cases. Whether you’re looking for long-term organic growth or immediate visibility through paid ads, we’ll help you determine which strategy—or combination of both—is right for your business.
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