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Predicting where the next phase of consumer buying behavior is headed has proven notoriously tricky. Ecommerce had been growing at a consistent rate, but its year-over-year growth shot up two to five times faster during the pandemic. And just when we thought ecommerce was the future, brick-and-mortar stores made a comeback in the last year. The ever-shifting landscape of retail makes any type of prediction questionable, but there are a few hidden trends that are shaping the future of how we buy.
Instant delivery startup Milkrun unsuccessfully sought new investment on two occasions in 2022, The Australian reports, suggesting the sector is struggling to adapt with a rapidly changing economic environment. Milkrun secured a spectacular $75 million Series A injection in January 2022 , as Tiger Global, AirTree Ventures, Skip Capital, and Mike and Annie Cannon-Brookes’ Grok Ventures sought to crown the leader of Australia’s burgeoning instant delivery scene.
The U.S. Department of Justice (DOJ) has filed a lawsuit against Google that accuses the tech giant of using its scale to engage in anticompetitive actions in the digital advertising industry. The DOJ, along with eight states, is seeking to “unwind [Google’s] monopolistic grip on the market, and restore competition to digital advertising.” “One industry behemoth, Google, has corrupted legitimate competition in the ad tech industry by engaging in a systematic campaign to seize control of the wide
Back in 2009, industrial designer Meindert Wolfraad identified a gap in the market for practical, comfortable and stylish commuter bikes that would enable Sydney-siders to get around, similar to what he saw growing up in the Netherlands. Now, the brand he established – Lekker Bikes ( lekker means ‘yummy’ in Dutch) – has expanded internationally, and become a market leader in the urban e-bike space.
Retailers know the clock is ticking–legacy SAP Commerce support ends in 2026. Legacy platforms are becoming a liability burdened by complexity, rigidity, and mounting operational costs. But modernization isn’t just about swapping out systems, it’s about preparing for a future shaped by real-time interactions, AI powered buying assistants, and flexible commerce architecture.
Sam’s Club is embarking on an ambitious expansion of its physical footprint, beginning with five new fulfillment and distribution centers opening this year — the first, in Georgia, in Q3 2023. The club retailer also plans to open more than 30 larger-format stores, most of which will include enhanced perimeter departments, bigger healthcare spaces and dedicated areas for curbside pickup, home delivery and ship-from-store orders.
Lotte Duty Free has inked a 10-year concession to operate duty-free shops at Melbourne Airport as part of its effort to further gain influence in Oceania as international travel resumes. The South Korean travel retail giant will begin operating its Melbourne Airport store on June 1. The Melbourne Airport Duty Free Shop will span 3592sqm with departure and arrival duty-free shops.
Putting an emphasis on creating a great customer experience while also giving back to the world is common practice for retailers today, but Kendra Scott has been taking this approach since it was created two decades ago. CEO Tom Nolan reveals how the retailer’s drive to keep Founder Kendra Scott’s social and entrepreneurial vision alive has helped the organization by: Enabling the company to maintain double-digit growth throughout the pandemic despite the economic and social uncertainty of the p
Putting an emphasis on creating a great customer experience while also giving back to the world is common practice for retailers today, but Kendra Scott has been taking this approach since it was created two decades ago. CEO Tom Nolan reveals how the retailer’s drive to keep Founder Kendra Scott’s social and entrepreneurial vision alive has helped the organization by: Enabling the company to maintain double-digit growth throughout the pandemic despite the economic and social uncertainty of the p
The last two years had the world throwing an array of curveballs that sent the retail sector into uncharted territory: because customer needs were constantly changing, brand strategy had to be adaptable and flexible. Now, with the pandemic seemingly under control and the economy slowing down, being flexible just won’t cut it: a company’s ability to plan strategically will be the crucial factor for success.
PVH Corp. has named Donald Kohler as its new President of Calvin Klein Americas, effective March 13, 2023. Kohler, currently CEO of North America at Diesel , will report to PVH CEO Stefan Larsson. Donald Kohler Kohler brings three decades of retail experience to the job, including the past 15 years leading the Americas region for brands including Burberry , Salvatore Ferragamo and Diesel.
H&M, the world’s second-biggest fashion retailer, reported on Friday a much larger dive than expected in September-November operating profit, slammed by soaring costs and weakening consumer confidence. Operating profit in the period, the Swedish group’s fiscal fourth quarter, was $79.7 million against $607.8 million a year earlier and a mean forecast of $356.3 million in a Refinitiv poll of analysts. “The lower profit in the fourth quarter when compared with the same quarte
Manhattan Associates has enhanced its POS and store fulfillment solutions with handheld RFID support to assist with all inventory management and order fulfillment activities. The combination of RFID technology and the Manhattan Active Omni suite can help retailers increase store inventory accuracy as well as reduce inventory-related labor hours, allow associates to quickly locate merchandise and expedite transactions at the POS.
AI agents already analyze trends, draft content, and trigger actions across leading commerce platforms. Yet most organizations still rely on workflows built for human‑only teams, losing speed, margin, and customer loyalty. Humans + Agents: Rethinking Enterprise Commerce in the Age of AI Collaboration shows how to close that gap. In one concise read you’ll see where agent gains surface first, how early adopters prove ROI, and which lean controls keep innovation moving without risking data or bran
Luxury goods group LVMH’s sales rose 9 per cent in the fourth quarter as shoppers in Europe and the United States splurged over the crucial holiday season, helping partly to offset Covid disruptions in China. Sales at the world’s biggest luxury group reached $24.65 billion in the final three months of the year, with the 9 per cent increase on an organic basis a touch above analyst expectations for 7 per cent growth, based on a consensus cited by UBS.
Luxury resale marketplace The RealReal has appointed John Koryl as its new permanent CEO, eight months after Founder Julie Wainwright stepped down from the role. At the time of her June 2022 departure, Wainwright said it was “time for the next generation of leadership to guide the company through its next chapter.” President and COO Rati Sahi Levesque and CFO Robert Julian led the company as Co-Interim CEOs during the search and will now return to their previous roles full time.
What is the secret to great workplace culture and engagement? The founder of Amplify HR, Karen Kirton, believes it’s all about finding, recruiting and retaining great employees. Kirton reveals her top tips in a new book Great People Great Business. “Research consistently shows that if you develop a workplace culture that engages your teams, you will enjoy higher customer satisfaction, loyalty, productivity and profitability, and lower employee turnover.
L.L. Bean will spend $50 million over several years to upgrade its flagship store and retail campus in Freeport, ME. The remodel will improve accessibility throughout and expand the outdoor Discovery Park so it can host more community events.
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The Department of Justice has filed a civil antitrust suit against Google, arguing that the tech giant has engaged in monopolistic behavior including leveraging its market dominance to force digital advertisers to use its services. Google has responded by accusing the government of trying “to pick winners and losers in the highly competitive advertising-technology sector.
A few years ago, co-founders Adam Morgan and Tyson Gundersen left the corporate world behind to start Bureau Booths – which provided soundproof office booths to existing spaces – then TaskPod , which offers private working spaces in recreational and retail spaces, transport hubs and other locations. With Covid-19 leading to the popularisation of a hybrid working model , TaskPod has flourished.
Saks Off Fifth laid off an unspecified number of workers on Tuesday. Saks.com cut about 100 workers from its payroll. Stitch Fix, Wayfair and others have also cut job cuts the start of 2023 as they attempt to operate profitably. “Retailers are really being cognizant of capital preservation,” said Catherine Lepard, who leads the global retail market for Heidrick & Struggles.
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New chief information officer at Domino’s By Aron Lewin Domino’s has appointed Rod Chapman as the new ANZ chief information officer. Chapman has over 20 years of experience in senior IT roles, and was previously the CIO for EG Australia and Woolworths Fuel. He will be responsible for leading Domino’s ANZ IT functions, including its helpdesk, cloud operations, retail services and infrastructure teams.
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Levi Strauss posted fourth-quarter sales of $1.59 billion, beating Wall Street’s expectations of $1.57 billion. The denim giant’s earnings of 34 cents per share were also ahead of the 29 cents expected by analysts. The company’s direct-to-consumer sales fell two percent during the quarter as it closed nearly all its shops in Russia.
Nonprofits that have benefitted for years from passive contributions coming from the AmazonSmile program take issue with Amazon’s assessment of the impact of the program. Amazon said it was discontinuing the program believing that its money could be directed in more effective ways to charitable causes.
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