Retail TouchPoints
JULY 26, 2021
GNC has announced two new appointments to its leadership team: Nate Frazier has been promoted to EVP, COO, and former Zappos executive Karlyn Mattson has joined the company as Chief Merchandising Officer. Both Frazier and Mattson will report to newly appointed CEO Josh Burris. Frazier was most recently SVP of Operations, leading GNC’s U.S. and Canada stores and operations teams.
Inside Retail
JULY 26, 2021
Your brand is whatever your customer says it is. Whether responding to a transactional survey, sharing an experience in a group chat (or Zoom), leaving a public Google review, or streaming a live unboxing of your product on TikTok – customers are advocating for or detracting from your brand in new and countless ways. These customer experiences can either infuse others with a desire for the same shopping euphoria or cause would-be customers to distance themselves from your brand.
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Retail TouchPoints
JULY 26, 2021
If you’re a wholesale retailer or brand owner and you haven’t already launched a direct-to-consumer sales channel, you’d better be thinking about it. The global pandemic not only accelerated the growth in ecommerce, it highlighted the shortcomings of wholesale-only sales channels. There are plenty of good reasons to sell direct, from higher margins to insulation from future pandemics, but succeeding at DTC requires a different set of skills than the B2B environment you’re used to.
Inside Retail
JULY 26, 2021
Victoria and South Australia are set to see a number of restrictions ease from midnight tonight, as the states’ harder lockdown orders did the job of curbing the spread of the infectious Delta variant. In Victoria, which saw 10 cases today, stay-at-home orders and the 5 km travel limit will lift tonight alongside the reopening of the retail and hospitality sectors – though with strict density limits in place.
Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber
Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.
Retail TouchPoints
JULY 26, 2021
Macy’s has named Maly Bernstein CEO of Bluemercury , effective September 13, 2021, as the retailer continues to refresh its brands and leadership. Bernstein will oversee the growth and strategy of the entire Bluemercury brand both in-store and online, and will report to Tony Spring, Chairman and CEO of Bloomingdale’s. Bernstein was most recently VP of Ecommerce at CVS Health , and her stint at the retailer included serving as VP of Beauty & Personal Care with the retailer.
Inside Retail
JULY 26, 2021
Temple & Webster has continued its strong run through the pandemic-impacted retail space, delivering another record year of revenue, profit and customer growth. According to the business, full-year revenue rose 85 per cent to $326.3 million during FY21, while earnings hit $20.5 million – a 141 per cent increase on FY20’s result. “Whilst lockdowns during FY20 and FY21 have accelerated the underlying shift from offline to online, pleasingly, we continue to see strong growth even when com
Experience Retail Today brings together the best content for retail owners from the widest variety of industry thought leaders.
Inside Retail
JULY 26, 2021
While the rest of the world second-guesses whether they will be in lockdown the following week, China for the most part has found itself curiously upbeat. According to the Ministry of Public Security China, in 2019, over 160 million people exited the country for pleasure or business, notably spending an average of US$1500 per person while abroad. With borders officially closed over the past year, a significant portion of that disposable income has found itself fuelling e-commerce within China’s
Retail Wire
JULY 26, 2021
With low levels of Americans getting vaccinated against COVID-19 in many places across the U.S. despite the spread of the Delta variant, employers are reconsidering previous directives allowing unvaccinated employees to return to their offices.
Inside Retail
JULY 26, 2021
Bringing detailed nutritional labelling to raw foods like meat is the new frontier for the food sector. The retailers who lead the way will have a massive competitive advantage in the new, tech enabled world. Food labelling is an intrinsic part of the packaged food industry, and increasingly requires highly detailed information. As well as the actual ingredients and their nutritional value, labels can include the country of origin, whether the food is organic, non-organic or free-range, if it’s
Cisco Retail
JULY 26, 2021
Spend just ten minutes talking with healthcare leaders about technology and you will inevitably hear about the importance of a ‘digital front door.’ A digital front door means providing access to healthcare wherever your patient is and support throughout their care journey. The market is flooded with solutions to help address specific use cases, but most health systems still need to develop a cohesive strategy to put the patient at the center.
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Adopting MACH technology means more than implementing new platforms. This type of digital change affects your organization at every level and requires a thoughtful approach to navigate challenges that crop up. The Get MACH Ready report, co-authored by MACH Alliance member Scott Canney in collaboration with Orium, commercetools, and Contentstack, will provide you with strategies to prepare your organization for a digital transformation.
Inside Retail
JULY 26, 2021
Retailers and retail workers have jointly written to the Prime Minster calling for the reinstitution of the JobKeeper wage subsidy and rent relief measures brought in during the nation’s first lockdown. The ARA, NRA and SDA have made the plea on behalf of members who have said the current lockdown in Sydney is putting such pressure on their cash flow that they risk folding with the current support mechanisms.
Cisco Retail
JULY 26, 2021
With cloud comes complexity. As organizations accelerate their transition to hybrid cloud, multicloud, and other dynamic environments, static security controls are no longer adequate. The shift of applications and the associated security controls within dynamic cloud environments create challenges for firewall teams to keep up with security requirements.
Inside Retail
JULY 26, 2021
Booktopia is positioning itself at the core of the Australian and New Zealand book industries as a retailer, distributor and publisher, with a new partnership with UK-based Welbeck Publishing Group (WPG). Booktopia has entered into a non-binding agreement to secure a 25 per cent stake in Welbeck ANZ, WPG’s new standalone Australian subsidiary, which will see it distribute approximately 250 new titles each year and backlist 5000 titles directly into the local market.
Small Biz Trends
JULY 26, 2021
Taking any cost of the expense sheet for a small business is always a great thing. And this makes the announcement of Zoho Invoice being available for free even better. Why, because this is a proven cloud-based invoicing solution with more than 30 real-time reports so you can easily navigate the billing and payment collection process. So, getting it for free means taking the cost of a valuable tool you use regularly of your expense sheet.
Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali
Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.
Cisco Retail
JULY 26, 2021
Cisco has not stopped innovating when it comes to SD-WAN. The new Cisco Catalyst Cellular Gateways provide multigigabit 5G cellular links in SD-WAN. When the SD-WAN fabric underlay offers multigigabit port options, customers can leverage the full potential of 5G multigigabit speeds in SD-WAN. . Adding a multigigabit cellular routing option in SD-WAN adds enormous flexibility to the network fabric, improving the overall multicloud experience and helping companies expand their WAN edge to new reg
Retail Dive
JULY 26, 2021
In the '80s, Reebok was the top sports brand for a time. Now it's dwarfed by Nike and Adidas. We take a look at the history of the brand, through the lens of the people who were there.
Talking Retail
JULY 26, 2021
Retailers suffered a market share decline in food-to-go compared to foodservice operators during the pandemic but should recover strongly, says the Institute of Grocery Distribution (IGD). The IGD expects retailers overall share of the food-to-go market to reduce to 21% in 2021 from 24% in 2019. But this will gradually increase to 23% by 2026. This story continues at Retailers set to recover lost ground in food-to-go, says IGD.
Retail Wire
JULY 26, 2021
Komes Rozes, owner of two Flo’s Clam Shacks in Rhode Island, has taken clams off the restaurant’s menu due to the prices being demanded for the protein source. A smaller than usual haul of clams has increased the price that Flo’s pays by $75 more a gallon than the highest paid ever before.
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Understanding the intricate world of Point-of-Sale (POS) technology is a common challenge for tech buyers. When it comes to defining the functions of Point-of-Sale systems, the communications have yet to be standardized–—until now. Forrester’s new report, Demystifying The Technical Functions of POS Solutions, breaks through the noise and provides business leaders with the information and tools they need to evaluate the features of POS systems.
Talking Retail
JULY 26, 2021
One in five UK consumers (21%) have stopped buying a particular brand or product because of concerns over its environmental impact on the environment, with those concerns most notable in the weekly grocery shop, according to a new study. More than a third (36%) of shoppers say they have stopped buying from a food and. This story continues at Go green and make money, says survey.
Retail Wire
JULY 26, 2021
American consumers have become increasingly comfortable with using QR codes as demand for contactless transactions has increased during the novel coronavirus pandemic. Retailers such as CVS and Foot Locker have added QR codes to their checkout registers in response to growing demand.
Talking Retail
JULY 26, 2021
Birds Eye is launching a campaign to help change perceptions towards frozen fish. The “Get On Board” campaign features Birds Eye’s frozen fish range and encourages people to increase their fish consumption. Launching this week, the campaign will span TV, digital, on pack and in-store POS advertising, initially running into September. Dietary guidance from the.
Retail Wire
JULY 26, 2021
Wegmans had pulled hand baskets from stores in response to the novel coronavirus pandemic but is bringing them back in some locations. The family-owned grocery chain, which closed its self-serve hot and cold bars in response to the spread of COVID-19, has opened one at a store in Pittsford, NY, with no news on whether more will follow.
Speaker: Jennifer Wright, Michael Scholz, Jasmin Guthmann, and Scott Canney
Digital transformation in retail is so much more than new technology. You need to get your whole organization, from entry-level workers to executives, on board with the new tech, new skills, and culture changes that digital transformation brings. Leading this mindset shift can be a daunting task… but that’s where this webinar comes in! Join our panel of experts as they guide you through the challenges of digital transformation, preparing you to avoid common mistakes and make the most of incredib
Retail Dive
JULY 26, 2021
Fifty-five percent of consumers surveyed by data firm Numerator said they have changed their shopping behavior over the past month due to price increases.
Retail Wire
JULY 26, 2021
The Delta variant is spreading rapidly in parts of the U.S. leading to a growing number of hospitalizations and deaths among unvaccinated Americans. The virus’ impact is being particularly felt in areas where misinformation about COVID-19 vaccines are common. Surgo Ventures, a nonprofit group focused on solving social and health problems, has published a list of 20 counties in six states — Arkansas, Florida, Georgia, Missouri, South Dakota, Tennessee and Texas — that are currently at the g
Talking Retail
JULY 26, 2021
Retailers are reporting that between 50% and 80% of customers are still wearing masks in stores, despite the legal requirement to do so being dropped in England on 19 July. Kishor Patel, who owns several stores in Bedfordshire and Hertfordshire, said he had left it to customers to choose whether to wear masks and about. This story continues at Some customers ditch masks but staff keep them on.
Retail Wire
JULY 26, 2021
Amazon.com is seeking entry into locked apartment buildings so that it can deliver orders to customers. The company’s “Key for Business” service makes it easier for drivers to leave deliveries in secured apartment building lobbies to reduce package thefts.
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Did you know—74% of IT leaders are looking to improve their tech stack to offer better personalization? It’s impossible to ignore the importance of personalization, but it comes with challenges. How do you do it with a tight budget? What about customer privacy and the use of data? The Personalization Playbook is packed with research and insights from Orium, Talon.One, and Bloomreach and gives IT leaders answers to these tough questions, helping them shape 2024 strategies for personalization.
Retail Dive
JULY 26, 2021
After experiencing double-digit growth in 2020, the retailer is aggressively investing in its physical and digital footprints.
Retail Wire
JULY 26, 2021
Having a wider selection of larger sizes would seem to be the answer to success in the plus-size clothing market, but even that has its limitations. Traditional sizing has typically scaled items up in the same proportions as smaller options leaving many garments ill-fitting. Some brands, however, are changing how they design clothing to make adjustments based on size.
Retail Dive
JULY 26, 2021
"Super vendors" with multiple manufacturing locations can react quickly to lockdowns or closed borders to reduce lead times on purchase orders.
365 Retail
JULY 26, 2021
Data from Tradeshift reveals that B2B trade activity across US supply chains accelerated past China in Q2, with the world’s largest economy now setting the pace for global trade recovery heading into the second half of the year. According to Tradeshift’s latest Index of Global Trade Health, which analyzes transaction data between buyers and suppliers, activity levels across US supply chains rose by a relatively modest 2.4% quarter on quarter.
Speaker: Shaunna Bruton - Associate Director of Product Strategy at Orium | Sam Panzer - Director of Industry Strategy at Talon.One | Frank Passantino - Director of Product Management at Bloomreach
More and more, customers are expecting a better personalized CX. But can retailers actually deliver? Data from McKinsey shows that companies that excel in personalization increase their revenue by 40%, but despite these numbers, retailers struggle to implement customer personalization strategies. So what are the potential solutions? Join us to gain a better understanding of the current retail landscape and learn what you can do to translate personalization strategies into practical implementatio
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