Retail TouchPoints
MAY 18, 2022
Sephora and 27 other retailers, along with the Open to All nonprofit, have signed the Mitigate Racial Bias in Retail Charter, marking their commitment to concrete steps that will improve equality across the industry. The charter is designed to create a more welcoming environment for all by reducing racially biased experiences and unfair treatment of shoppers.
Inside Retail
MAY 18, 2022
It’s time to get that great sales team of yours delivering the best possible well-rounded customer experience. Here’s the coaching framework to make that happen: Sales training alone won’t cut it anymore. Research shows that a combination three key elements can increase sales performance by an average between 41 to 55 per cent. Let’s do the maths. 1 + 2 + 3 = 55.
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Retail TouchPoints
MAY 18, 2022
The value of blending digital innovation with environmental design to create next-generation retail experiences is the message Tom Philipson, Founder and CEO of strategy and design firm YourStudio , shared during the design:retail Conference and Expo session titled Radical Retail: Connected Future at the Retail Innovation Conference and Expo. “What has changed over the last couple of years is the idea around phygital identities,” said Philipson.
Inside Retail
MAY 18, 2022
Incredibly, climate action barely rates a mention in this year’s election campaign, yet a significant national survey undertaken during the heart of the pandemic revealed that – even in the midst of that crisis – Australians were more concerned about climate change than Covid-19. Those Australians are of course voters, customers and workers who power our economy.
Speaker: Jason Cottrell and Gireesh Sahukar
Retailers know the clock is ticking–legacy SAP Commerce support ends in 2026. Legacy platforms are becoming a liability burdened by complexity, rigidity, and mounting operational costs. But modernization isn’t just about swapping out systems, it’s about preparing for a future shaped by real-time interactions, AI powered buying assistants, and flexible commerce architecture.
Retail TouchPoints
MAY 18, 2022
Great marketing has always been about creativity — cutting through the noise and connecting with consumers requires developing an advertising strategy that is both captivating and authentic. So how can a retailer tap into current culture and inspire engagement? The short answer: through art. Muros conducted a survey of approximately 1,000 people across the country to better understand how art-driven advertising resonates with consumers.
Retail Focus
MAY 18, 2022
Four new and exciting retailers are coming to Cwmbran Centre, Wales, after agreeing lease terms with the owner of the town’s leading retail destination. The new occupiers – Geek Retreat, H & T Pawnbrokers, USA Toys Ltd, and Star Sports Bet – are all fitting out their respective stores, ready to open to the public in the next few weeks, said national commercial property and investment company LCP.
Experience Retail Today brings together the best content for retail owners from the widest variety of industry thought leaders.
Cisco Retail
MAY 18, 2022
Embracing security resilience for the hybrid work era. Hybrid work is here to stay. According to our survey, only 9 percent of the global workforce plans to return to the office full time. Employees have become accustomed to working from home and on-the-go, and modern organizations will need to keep up with this shift to retain much-needed talent. While flexibility has become king, many people may also miss in-person collaboration, and will want to meet with others in the office on an ad hoc bas
Retail TouchPoints
MAY 18, 2022
Famed off-price luxury retailer Century 21 will return to its original flagship location in downtown NYC in spring 2023, after filing for bankruptcy in 2020 and shuttering all 13 of its stores. The 60-year-old institution was a destination for locals and tourists alike, known for its motley (often chaotic) assortment of designer brands at bargain prices.
Cisco Retail
MAY 18, 2022
Back in October of 2017, I could have really used an observability suite. We had just migrated the whole Cisco developer site, developer.cisco.com , from our in-house managed datacenter space to an AWS region, US West. All the QA, integration, and user acceptance testing had gone without a hitch. SSL certs were applied and working as expected. We went live with the site over a weekend.
Retail TouchPoints
MAY 18, 2022
Mastercard has launched a new Biometric Checkout Program globally that will enable merchants of all sizes to offer contactless biometric checkout experiences based on facial- or palm-based recognition technology. Mastercard is working with a number of partners — including NEC, Payface, Aurus, PaybyFace, PopID and Fujitsu — to build out the program, which is essentially a technology framework that will enable this new way to pay.
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AI agents already analyze trends, draft content, and trigger actions across leading commerce platforms. Yet most organizations still rely on workflows built for human‑only teams, losing speed, margin, and customer loyalty. Humans + Agents: Rethinking Enterprise Commerce in the Age of AI Collaboration shows how to close that gap. In one concise read you’ll see where agent gains surface first, how early adopters prove ROI, and which lean controls keep innovation moving without risking data or bran
Inside Retail
MAY 18, 2022
A coalition of businesses led by non-alcoholic beer brand Heaps Normal has launched a campaign to get climate action back on the radar of Australia’s politicians. The campaign, called This Is Not Normal, is centred around an open letter urging politicians to take the science behind climate change seriously, and has been signed by dozens of businesses, including Fable Foods, Koskela and Zero Co.
Retail TouchPoints
MAY 18, 2022
Retailers are responding to new expectations for customer experiences and growing demand for ecommerce, but how are they keeping pace with evolving consumer expectations? As shoppers return to storefronts, they now incorporate a wider blend of online and offline shopping experiences. Recent research by McKinsey reveals telling statistics about the evolution of digital CX over the last few years: In the first quarter of 2020 as the pandemic started, U.S. ecommerce grew at a rate that would have t
Inside Retail
MAY 18, 2022
The shift to remote working has posed a significant challenge to businesses in recent years: how to replicate the office environment – standing desks, ergonomic chairs and the latest computer equipment – in employees’ homes? In the early days of the Covid-19 pandemic, many people scrambled to create makeshift workstations at home. Kitchen tables were turned into desks; office chairs and computer monitors were requisitioned from headquarters.
Retail TouchPoints
MAY 18, 2022
The nation’s largest retailers have been holding strong against supply chain challenges, high fuel costs and inflation, but their combined ongoing impact is finally starting to weigh on their performance. Both Walmart and Target reported weak single-digit sales growth in their latest quarters, and while continued home improvement interest elevated The Home Depot to record Q1 sales, cold weather was enough to dampen Lowe’s results.
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Category Management is a cornerstone of a successful retail strategy. While it promotes collaboration between manufacturers and retailers to optimize category performance, challenges persist in its effective implementation due to hurdles in communication and collaboration across teams and partners, and more. In this guide, we outline five essential strategies for success in 2025 that will touch on all the essential pieces of a successful strategy and implementation.
Retail Wire
MAY 18, 2022
Sixty-eight percent of CEOs surveyed by The Conference Board expect that the Federal Reserve’s efforts to reign in inflation will lead to a recession. Only 11 percent of those surveyed expect that the recession will be long running. Dana Peterson, The Conference Board’s chief economist, warned against self-fulfilling prophecies. “You can always talk yourself into a recession,” he said. “If businesses start shedding jobs in anticipation of a recession, that is going
Retail TouchPoints
MAY 18, 2022
Boutique marketplace Jane.com has hired David John Smith to serve as the company’s new CTO as it moves forward with its transformation from a three-day flash-deal platform into an evergreen selling model. Smith’s appointment follows Jane’s $40 million investment from Tritium Partners , as the marketplace marks $1 billion in sales to date. As home to more than 2,000 small businesses, many of which are women- and minority-owned, Jane is positioning itself to become a destination for a more custome
Inside Retail
MAY 18, 2022
Apple has unveiled new software features aimed at helping make it easier for users with disabilities to navigate, connect and get the most out of its products. The tech giant said the updates combine the company’s latest technologies to deliver customisable tools for users and build on Apple’s long-standing commitment to ensuring the products work for everyone.
Small Biz Trends
MAY 18, 2022
On the small business scale or in the corporate world, launching a product or a service requires a campaign. Running a successful campaign can be the deciding factor that puts the product or the service in the leading position. Events play a big role in campaigns, marketing and advertising. Possessing great skills in event planning directly impacts the performance of your campaign.
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Late deliveries. Split shipments. Spiraling freight costs. For home, furniture, and DIY brands, fulfillment has never been more complex—or more critical. This report outlines how a smarter, AI-ready order management system (OMS) helps you reduce shipping costs, streamline project-based fulfillment, and ensure accurate inventory across every channel.
Inside Retail
MAY 18, 2022
Adapting to the culture of a new market isn’t just about switching up your packaging or rebranding your company’s name so that it works overseas, although these things are important. Cultural differences begin with how a place looks or feels, what people eat and wear and how they speak, but it goes much deeper than that. This is where the complexity starts and where problems pop up.
Small Biz Trends
MAY 18, 2022
Microsoft PowerPoint is a go-to tool for most of us to show presentation ideas to our audiences. But you can also use it to design poster presentations. Whether for advertising or promoting an event, PowerPoint lets you create a poster for any purpose. In this article, you will learn how to make a poster in PowerPoint step-by-step. Additionally, you will know proven tips to design your poster to make it more appealing.
Retail Dive
MAY 18, 2022
A cooler spring delayed sales during Q1, but Home Depot's position among professionals helped it weather challenges better than its rival.
Small Biz Trends
MAY 18, 2022
If you run a business in the health and wellness industries, influencer marketing may be a powerful tool. Running a marketing campaign with these popular content creators can help you reach your ideal audience. This method is powerful for a huge array of brands, whether you’re an influencer marketing expert looking for new partnerships within the healthcare niche or a newbie who wonders things like “ what is Cameo?
Speaker: David Worrell, CFO, Author & Speaker
Your financial statements hold powerful insights—but are you truly paying attention? Many finance professionals focus on the income statement while overlooking key signals hidden in the balance sheet and cash flow statement. Understanding these numbers can unlock smarter decision-making, uncover risks, and drive long-term success. Join David Worrell, accomplished CFO, finance expert, and author, for an engaging, nontraditional take on reading financial statements.
Retail Dive
MAY 18, 2022
Instagram celebrates 1 million followers on its Shop account as the social commerce industry is expected to grow.
Small Biz Trends
MAY 18, 2022
Mobile apps provide immense benefits to customers and help with retention, loyalty, and engagement. Building apps that customers want may not sound easy, but if done correctly, they can add more value to your businesses and help customers connect with your brand. There are many benefits of having an app , which is why it’s essential to work with a professional app development company to get the best customer experience possible.
Retail Dive
MAY 18, 2022
Target is doing it. So is CVS and Five Below. But, can piercing draw shoppers into stores?
Hyken
MAY 18, 2022
Sometimes a customer asks a question, and then either doesn’t understand or like the answer. And sometimes, it’s more than just a misunderstanding or a breakdown in communication. Maybe it’s because the employee doesn’t want to take the time to answer the question correctly. Or sometimes employees are asked the same question so many times that they get sick and tired of customers asking, and it shows in the way they respond and act.?
Advertiser: ZoomInfo
AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.
Retail Dive
MAY 18, 2022
The retailer faced hundreds of millions of dollars in unexpected freight costs. But the company is being selective in when to hike prices.
Retail Wire
MAY 18, 2022
Netflix announced it is laying off about 150 people, about two percent of its workforce, as it deals with slowing revenue growth. The streaming movie service lost about 200,000 subscribers in the first quarter after pulling out of Russia over that nation’s war with Ukraine. Netflix had about 700,000 subscribers in Russia.
Retail Dive
MAY 18, 2022
However, Anomalie will no longer create custom gowns and will instead "build tools that fulfill the mission of helping brides.
Retail Wire
MAY 18, 2022
A federal class action lawsuit has been brought against McDonald’s and Wendy’s alleging that the two chains misrepresent the size of their beef patties and sandwich toppings in ads. Wendy’s features undercooked patties that appear up to 20 percent larger than in real life, according to the suit. McDonald’s engages in a similar practice.
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When it comes to driving traffic and growing your online presence, businesses often ask: SEO or PPC—what’s the better choice? This guide breaks down the key differences between search engine optimization (SEO) and pay-per-click (PPC) advertising, highlighting their pros, cons, and best use cases. Whether you’re looking for long-term organic growth or immediate visibility through paid ads, we’ll help you determine which strategy—or combination of both—is right for your business.
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