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LSKD appoints first chief retail officer as part of its “audacious” growth plan

Inside Retail

Customer experience LSKD has ‘audacious’ growth plans for the next few years and Shaughnessy is expected to play a key role in helping the brand create a unique in-store experience and ensuring the right products are stocked in each store. LSKD was recently named ‘Business of the Year’ in the 2024 Telstra Best of Business Awards.

Planning 264
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What You Need to Know About Transforming Online Return Churn

Retail TouchPoints

This can include options like in-store returns for online purchases, box-free returns at specific drop-off locations or even home pickup services; Simplify the returns process: U.S. In markets where many retailers charge for returns, you can set your brand apart and make it more attractive to customers.

Returns 177
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Trunk Time may be Costing You

Retail TouchPoints

Ecommerce retailers are looking for ways to minimize the bottom line impact of returns — some even forgoing recovering the product to save on shipping costs. Their most common complaint was centered around retailers not including a return label in the shipping box. Does anyone actually like returns?

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Six Things the Consumer of 2021 Really Wants

Retail TouchPoints

Meanwhile, for merchants that had already built their businesses online before the pandemic, a larger addressable market buoyed most, but created scalability challenges for all (including Amazon). 57% of BOXpoll respondents opting for free shipping consider delivery in five days to be either ‘fast’ or ‘acceptable.’ on average.

Consumer 310
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StockX COO on the importance of fast shipping to improve CX, drive growth

Inside Retail

As the resale market continues to grow, leading fashion and sneaker reseller StockX is taking steps to improve the process of buying and selling authenticated, pre-owned products online. Last week, the Detroit-based company launched Xpress Ship, a new feature that shortens the shipping time for verified items to three business days.

Shipping 130
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Customers Care About Sustainability, so Show them how Ecommerce Delivers

Retail TouchPoints

Smarter Shipping Options Transport is a large component of the ecommerce footprint. They require extra effort from customers, cost companies return shipping fees and increase the returned item’s carbon footprint. Gonzalo Pascual serves as the International VP of Sales and Marketing at ClearSale.

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Uniqlo owner sees big profit drop in China due to Covid restrictions

Inside Retail

Fast Retailing < is a bellwether for how major global retailers are being impacted by Covid-related shutdowns in China, one of the biggest growth markets for many Western brands. Fast Retailing has more Uniqlo stores in China than in its home market of Japan.