Remove Drop-Shipping Remove Fulfillment Remove Location Remove Promotions
article thumbnail

Inside Walmart’s Expanding Last Mile Strategy: Employee Empowerment, Automation and Sustainability

Retail TouchPoints

Consumers’ continued reliance on omnichannel fulfillment has created new opportunities for industry giants like Walmart to differentiate and gain market share. comparable sales growth and growing market share in grocery during Q4 2021, and much of this success can be attributed to its robust last mile and fulfillment strategy.

article thumbnail

Treat Returns as a Competitive Advantage that Increases Customer Lifetime Value

Retail TouchPoints

Worst of all, for all the added costs retailers take on to fulfill returns, shoppers still are unhappy after going through a hassle-filled reverse logistics process. Similar to how Amazon Prime has made fast, free shipping an expected part of ecommerce, customers seek return processes that are equally stress-free and easy to complete.

Returns 291
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

What You Need to Know About Transforming Online Return Churn

Retail TouchPoints

This can include options like in-store returns for online purchases, box-free returns at specific drop-off locations or even home pickup services; Simplify the returns process: U.S. Drawbacks to offering free returns include increased costs for your company via returns processing, shipping, handling and restocking.

Returns 187
article thumbnail

Salesforce’s Top 5 Predictions for Holiday 2022

Retail TouchPoints

Now, to increase inventory turn and remove excess stock from their balance sheets, retailers will likely launch a highly promotional season starting in late summer. Up to 60% of digital orders are now influenced by the store – whether demand is generated or fulfilled. 5: Retailers will Test NFT Drops. Loyalty Shifts to Value.

article thumbnail

Inside the ‘Online Mall’ Simon has Created for its Outlet Brands

Retail TouchPoints

Woodbury Commons in NY, one of Simon’s Premium Outlets locations. And the best of everything from Simon, utilizing their great relationships with these premier luxury brands as well as their millions of customers who have signed up across billions of shopping visits each year at their locations.”.

article thumbnail

How Smaller Assortments, Lower Inventory Levels Can Maximize Post-COVID Success

Retail TouchPoints

Retailers will need to spread out their promotions so people can buy over longer periods of time, with less traffic. Also, a lot of promotional offers in the past had been focused on a deep, deep discount on a single item or category. No one wants to be caught in a “frenzy,” they want to be at a distance from each other. Keith Jelinek.

article thumbnail

The Order Fulfillment Process in 2022 and Beyond

Retalon

Why should retailers care about their Order Fulfillment Process? Order fulfillment may seem like a fairly straightforward process and according to the generic “high-level” definition, it is. In today’s market, putting the right fulfillment system in place gets you a competitive edge. What is order fulfillment?