article thumbnail

Scarred by the 2008 Recession and COVID, 48% of Gen Z Frequently Shops at Discount Stores

Retail TouchPoints

Wherever they shop, members of Gen Z are looking for a friction-free customer journey: 46% rate quick and easy checkouts as the most important factor in their shopping experience, followed closely by fast shipping ( 45% ). Free returns, at 31% , and quick/helpful customer service, at 27% , also are vital elements.

article thumbnail

Asos and Boohoo resort to nearshoring amid the Red Sea crisis

Retail Gazette

Asos and Boohoo have ramped up nearshoring in light of the ongoing attacks on container ships on the Red Sea and Suez Canal routes. Boohoo has so far declined to comment further.

Shipping 116
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

How Brands can Deliver More Value to Shoppers in 2023

Retail TouchPoints

Instead, there is an increasing focus on delivering more value for consumers, which can include other cost-reducing methods such as strategic discounts, targeted shipping offers, and rewards or cashback on purchases. It doesn’t necessarily mean the amount on the price tag.

article thumbnail

The Reject Shop profit jumps 643 per cent as restructure moves past ‘reset’

Inside Retail

Comparable store sales fell 19 per cent in total, with large shopping centre and CBD stores making up the bulk of that. The Reject Shop was also hit with $9 million in unbudgeted costs to international shipping, with costs of shipping goods from overseas increasing “each month” according to the business.

Shopping 246
article thumbnail

How Shein is winning the fast-fashion war by putting consumers in charge

Inside Retail

Shein’s low prices — US$5 t-shirts and US$10 sweaters — also draw shoppers who might have otherwise shopped at clothing discount stores. Shipping can still take up to two weeks, depending on the product and a shopper’s location.

article thumbnail

The Reject Shop posts sales decline due to lockdowns, absenteeism

Inside Retail

“[However,] we believe the discount variety sector presents a significant opportunity for growth over the medium to long term.” ” During the half, the company increased its retail prices on selected products to counter rising international shipping costs which were five times higher than pre-Covid levels.

Shopping 245
article thumbnail

Customer satisfaction is basically unchanged

Mass Relators

This study includes six retail industries — online retail, department and discount stores, specialty retail stores, drug stores, supermarkets and gas stations — as well as consumer shipping and the U.S. Walmart was in last place in the drug store ranking, sinking 3% to 71. Postal Service.

Grocer 52