Hyken

JANUARY 10, 2022

Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. My Comment: Here is an interesting article from the New York Times about the state of customer service.

Customer Retention 62

Customer Retention Customer Experience Supermarket Marketing 62

Hyken

NOVEMBER 29, 2021

Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. Increase Employee Retention With These 4 Tips by David Finkel. Here are my top five picks from last week.

Customer Experience 69

Customer Experience Shipping Planning Returns 69

Hyken

JANUARY 3, 2024

I recently wrote two articles in my weekly Forbes column with my top predictions and trends for customer service and customer experience. The employee experience (EX) drives a better customer experience (CX). TAKE ACTION: Just as you focus on ways to get and keep customers, do the same for your employees.

Customer Experience 78

Customer Experience Customer Retention Returns Consumer 78

Hyken

AUGUST 14, 2023

Each week, I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. SEO brings customers to your digital doorstep, and CX makes them stay, engage, and return. It was so easy.

Customer Retention 10

Customer Retention Customer Experience Returns Consumer 10

Hyken

AUGUST 11, 2023

This week, we feature an article by Nandini Sharma, marketing manager at ProofHub. She writes about how to listen to your customers with the goal of connecting. I am not here to talk about childish stuff like, “Listen to your customers.” me All they expect in return is empathy and a quick solution.

Customer Retention 52

Customer Retention Customer Experience Management Returns 52

Hyken

MAY 1, 2023

Each week, I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. My Comment: Another one of my favorite topics is customer loyalty. It’s one thing to get the customer to come back.

Customer Retention 11

Customer Retention Customer Experience Department Stores Management 11

Small Biz Trends

SEPTEMBER 26, 2021

Not only do they handle your business’ cash they also can impact customer retention and prevent fraud. In this article, we will highlight some of the common mistakes cashiers make and how to look out for them. As a cashier, it is important to be able to do quick mental math and return the correct change to the customer.

Payment Services 142

Payment Services Accounting Customer Retention Returns 142

Hyken

MAY 30, 2022

Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. Yet 44% of companies say they’re more keenly focused on customer acquisition and just 16% on retention.

Customer Retention 11

Customer Retention Customer Experience Returns Marketing 11

Hyken

JULY 24, 2023

Each week, I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. Our customer service research finds that 53% of American consumers will pay more for a convenient experience.

Returns 10

Returns Customer Experience Customer Retention Consumer 10

V Count

MAY 6, 2024

In light of these issues, it is crucial for retailers to develop and implement effective strategies that can successfully prevent customers from leaving their store without purchasing anything. In this comprehensive article, we aim to delve deeper into these strategies. How do People Counting Solutions Address This Solution ?

Payment Services 52

Payment Services Checkout Store Layout Returns 52

Retail Minded

MARCH 8, 2023

This article provides a list of strategies that can help your retail business create a progressive logistics plan. Streamline Transport Management Product transport management is an essential part of retail stores because it facilitates the flow of goods from suppliers to customers.

Fulfillment 52

Fulfillment Customer Retention Shipping Management 52

Hyken

SEPTEMBER 27, 2021

Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. CMSWire) The better the experience, the more likely that person will return and give the brand their business. (And

Customer Experience 16

Customer Experience Customer Retention Location Promotions 16

Small Biz Trends

NOVEMBER 24, 2022

If you’re looking to build customer loyalty and show your appreciation to your customers, the following ideas may help. Some may work specifically for long-time clients, while others can appeal to both new and returning customers. Does Customer Appreciation Improve Customer Retention?

Customer Retention 105

Customer Retention Promotions Returns Shopping 105

Hyken

JANUARY 28, 2022

This week we feature an article by Joy Gomez, founder of Field Promax , a company that helps organizations streamline and standardize their workflow, manage teams, communicate with customers, process work orders digitally, and grow their business. Customers play a crucial role in establishing the position of a business in the market.

Customer Retention 58

Customer Retention Management Marketing Returns 58

Hyken

OCTOBER 31, 2022

Each week, I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. 3 Tactics to Avoid Spooking Your Customer by Mark Smith. You don’t want to scare your customers away.

Customer Experience 10

Customer Experience Customer Retention Advertising Management 10

Independent Retailer

OCTOBER 20, 2022

Though collecting customer information and adding phone numbers to a database is easy, it requires finesse and market research to understand how best to utilize SMS to speak your customers’ language. Today’s Customers Respond to Text Messages. 5 Ways to Use SMS for Your Small Business. back to top. back to top.

Consumer 76

Consumer Customer Retention Marketing Promotions 76

Storis

MARCH 21, 2023

In fact, research shows that with follow-up or targeted marketing, approximately 20% of originally unsold guests can become converting customers. Likewise, the goal of retailers today shouldn’t be a singular sale, but rather customer retention. Our goal in redoing the living room is to host large family movie nights.

Home Furnishings 52

Home Furnishings Checkout Customer Retention Shopping 52

Small Biz Trends

JUNE 29, 2023

The customer service representative emerges as a pivotal figure, often embodying the company’s image. They are the ones who engage directly with customers, addressing their queries and solving their grievances. Responsibilities: Respond to customer inquiries and provide support via email, live chat, and phone.

Payment Services 75

Payment Services ATS Accounting Fulfillment 75

I Love Fashion

MARCH 29, 2021

Also, if ever questioned by an Fashion eCommerce Marketing store owner to list a number of pain points, three things would be on the top of everyone’s pain list: Products returns. Customer retention. The answer lies behind the top-secret tactic that we are about to walk through in the article. Conversion optimization.

Fashion 59

Fashion Marketing Jewelry Customer Retention 59

Retail Minded

JULY 29, 2023

In this article, I will explore the rapidly changing retail industry and analyze the current trends influencing its future. Automation and analytics have made it possible for retailers to identify customer trends quickly and respond in real time. Indie retailers should track key metrics to get insights into their level of success.

Payment Services 52

Payment Services Consumer Inventory Management Promotions 52

Retail Minded

JULY 29, 2023

In this article, I will explore the rapidly changing retail industry and analyze the current trends influencing its future. Automation and analytics have made it possible for retailers to identify customer trends quickly and respond in real time. Indie retailers should track key metrics to get insights into their level of success.

Payment Services 52

Payment Services Consumer Inventory Management Promotions 52

Retalon

FEBRUARY 15, 2024

The integration of artificial intelligence (AI) and machine learning into retail operations is revolutionizing how businesses predict demand, personalize customer experiences, and make informed decisions regarding product allocations. Real-time monitoring allows businesses to stay agile—adjusting strategies as market dynamics shift.

Inventory Management 41

Inventory Management Management Marketing Inventory Turnover 41

Hyken

OCTOBER 4, 2021

Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. 7 Techniques That Are Key to Customer Retention Today by John Hall. This is a very robust article, with lots of great content.

Customer Retention 79

Customer Retention Returns Customer Experience Marketing 79

RETAIL MANAGEMENT SOFTWARE

AUGUST 2, 2022

If you’re still unsure about which retail management software is best for your store, read this article to find out what might be holding you back. When a company has multiple stores, it becomes difficult to manage purchases, sales, purchase returns, and sales returns. It will help you minimize customer complaints.

Management 84

Management Inventory Management Customer Retention Returns 84

Retalon

AUGUST 22, 2023

GMROI – Gross Margin Return on Inventory Investment Definition GMROI measures how efficient and profitable you are at turning your inventory into gross profit. It provides insight into which products generate the highest return on investment. However, a good rule of thumb is CLV should be 3:1 of customer acquisition cost (CAC).

Customer Retention 41

Customer Retention Returns Payment Services Promotions 41

Hyken

DECEMBER 10, 2021

This week we feature an article by Alp Pekkocak who leads the industry and product marketing for Media & Entertainment at Salesforce. Customer acquisition costs approximately five times more than customer retention, so what steps can companies take to keep the subscribers they already have happily engaged? .

Checkout 66

Checkout Customer Retention Returns Marketing 66

Hyken

AUGUST 22, 2022

Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. How CMOs Can Master Their New Job: Leading Customer Experience by Chris Johnson. My Comment: This is an interesting article.

Customer Experience 11

Customer Experience Marketing Customer Retention Management 11

Hyken

JANUARY 4, 2024

This week, we feature an article by Ian Davi. He shares five practical strategies businesses can use to increase customer retention rates. These retention strategies will build your company a community of happy customers.

Customer Retention 53

Customer Retention Accounting Customer Experience Marketing 53