Retail TouchPoints

AUGUST 28, 2023

ecommerce sales this holiday season are forecasted to reach $273 billion , a 1% year-over-year growth rate, according to the Salesforce Shopping Index , which tracks online data and preferences of 1.5 The brick-and-mortar store remains a crucial part of the shopping equation, even for online purchases. billion consumers worldwide.

Returns 218

Returns Fulfillment Shipping Checkout 218

Retail TouchPoints

MAY 25, 2022

Loyalty has grown in importance alongside customer retention, with a strong loyalty program and company values both remaining important parts of building out a long-term relationship with customers. More traditional benefits are the backbone of any strong loyalty program, and this remains true for REN Clean Skincare. ”

Customer Retention 245

Customer Retention Shipping Consumer Planning 245

Inside Retail

NOVEMBER 11, 2022

According to the National Retail Association, two thirds of consumers are now planning on reducing discretionary spending, with verticals such as jewellery, home and furniture, and footwear expected to have a difficult few months ahead. And when they are shopping, more people will be looking to buy products on sale, or at a discount.

Customer Retention 130

Customer Retention Consumer Shopping Planning 130

Inside Retail

FEBRUARY 26, 2024

Continue to review minimum stock limits and develop contingency plans should supply issues emerge. Focus on contingency planning for best- and worst-case scenarios, particularly around supply-chain management, and continueto monitor and identify alternative suppliers to keep the business moving, should disruptions occur.

Inventory Turnover 147

Inventory Turnover Supply Chain Management Customer Retention Inventory Management 147

Retail TouchPoints

SEPTEMBER 30, 2022

The company also hoping the tides will turn in the future as it implements its turnaround plan. We are embracing a straightforward, back-to-basics philosophy that focuses on better serving our customers, driving growth and delivering business returns,” said Gove in a statement when the turnaround plan was unveiled. “In

Customer Retention 162

Customer Retention Planning Promotions Returns 162

Retail TouchPoints

MAY 7, 2021

At Home plans to retain this momentum with an emphasis new customer retention and growth. Under the terms of the agreement, At Home may solicit alternative acquisition proposals from third parties during a 40-day “go-shop” period following the date of execution of the merger agreement.

ATS 166

ATS Customer Retention Home Furnishings Planning 166

Inside Retail

MAY 5, 2022

Shoppers are using a multi-channel approach to satisfy their needs – and this seismic shift, from both a consumer as well as a marketing perspective, has seen a huge increase in competition across every marketing channel in the customer journey. . Shops may open and close, but the programmatic window of opportunity is always available.

Customer Retention 147

Customer Retention Advertising Marketing Consumer 147

Inside Retail

OCTOBER 5, 2023

In a move that promises to redefine the online grocery shopping landscape in Singapore, Foodpanda has teamed up with DFI Retail Group to bring consumers a one-of-a-kind shopping experience that is fast, fresh, and fuss-free. Customer experience Man hopes that the collaboration will boost customer retention and loyalty.

Beauty and Health 130

Beauty and Health Customer Retention Shopping Consumer 130

Inside Retail

DECEMBER 3, 2023

So how do you know how, when and where Aussies are shopping and reach the right consumer for optimal digital impact in a sea of brand switching? Improved customer retention – by targeting a high-propensity audience with relevant and engaging content, you can improve customer retention.

Customer Retention 130

Customer Retention Advertising Promotions Consumer 130

Inside Retail

JUNE 28, 2021

In today’s new normal, the shopping experience is no longer defined by the boundaries of bricks-and-mortar, but by the customer journey as a whole. Consumers now expect retailers to engage them whenever and wherever they want, with a shopping experience tailored to their individual needs. Revolutionising loyalty programs.

Customer Experience 221

Customer Experience Customer Retention Payment Services Advertising 221

Retail TouchPoints

JULY 10, 2023

Hyper-personalized shopping. Retailers have a vast amount of data about customer shopping behavior and purchase history. For example, Verneek, a New York City-based software startup, has a generative AI application called Quin Shopping AI. Assistive customer service. Companies are racing to adopt it.

Merchant Services 272

Merchant Services Customer Retention Shipping Marketing 272

Retail TouchPoints

AUGUST 7, 2023

Beyond Window Shopping Business customers are consumers too, and they want things on demand and with the convenience of a one-stop shop. Business customers get a shopping experience that is tailored to their needs, with the convenience of paying one supplier.

Customer Experience 224

Customer Experience Customer Retention Marketing Shopping 224

Inside Retail

FEBRUARY 8, 2022

It’s a way for consumers to show their loved one’s admiration and gratitude on a love-filled day, yet as the global supply chain disruption lingers into 2022, consumers are becoming more reluctant in purchasing presents for this shopping event. This is especially essential in peak shopping periods, such as Valentine’s Day.

Customer Retention 130

Customer Retention Customer Experience Consumer Shopping 130

Storis

APRIL 18, 2024

CLV serves as a crucial metric for businesses to assess the long-term profitability of their customer base and tailor marketing strategies accordingly. Retailers’ loyalty, reward, and membership programs grow Customer Lifetime Value (CLV) by encouraging repeat purchases and increasing customer retention.

Payment Services 52

Payment Services Customer Retention Promotions Accounting 52

Storis

APRIL 12, 2024

CLV serves as a crucial metric for businesses to assess the long-term profitability of their customer base and tailor marketing strategies accordingly. Retailers’ loyalty, reward, and membership programs grow Customer Lifetime Value (CLV) by encouraging repeat purchases and increasing customer retention.

Payment Services 52

Payment Services Customer Retention Promotions Accounting 52

Hyken

AUGUST 29, 2022

(Atlanta Small Business Network) The biggest marketing cost most small businesses face is that of acquiring new customers. Few business owners, however, pay anywhere near as much attention to customer retention, even though keeping an existing customer for longer is a far easier way to grow revenue.

Customer Retention 54

Customer Retention Customer Experience Fulfillment Advertising 54

Retail TouchPoints

JULY 1, 2021

It provides them with a tool to focus on current customers’ traffic vs. leveraging illegal mediums to attract new customers. Typically, customers do not mind these often non-altruistic but profitable methods of customer retention. Why does customer loyalty work?

Customer Retention 179

Customer Retention Advertising Consumer Marketing 179

Retail TouchPoints

DECEMBER 18, 2020

Consumers’ increased desire to stay home has contributed to the shift as well, accounting for the rise of online shopping during coronavirus. To fulfill purchase orders and support customer retention in this uncertain landscape, companies have reevaluated their supply chain processes and adjusted their logistics frameworks.

Supply Chain Management 246

Supply Chain Management Customer Retention Fulfillment Shipping 246

Retail Focus

AUGUST 8, 2023

This can lead to increased conversions and higher customer retention rates. This frees up your time to focus on strategic decision-making, financial planning, and growth initiatives. This liberates valuable time for retailers to concentrate on core business activities and strategic planning.

Loss Prevention 130

Loss Prevention Inventory Management Inventory Turnover Shrinkage 130

Retail TouchPoints

JULY 5, 2022

As consumers have turned to more sources to shop, retailers have diversified their commerce and marketing strategies. Prediction 1: Retailers will continue to balance customer acquisition and retention.

Fulfillment 250

Fulfillment Social Commerce Customer Retention Consumer 250

Inside Retail

MARCH 14, 2023

On average, 34 per cent of those surveyed said their total marketing budget will be invested in social media, with as many as 77 per cent of respondents planning to increase or maintain their current level of spend. The whole idea is to have a customer in a fully self-contained ecosystem so they can choose services to pay for,” he explained.

Payment Services 130

Payment Services Customer Retention Marketing Consumer 130

Retail TouchPoints

SEPTEMBER 29, 2021

The recurring revenue associated with subscriptions helps businesses that are easily impacted by financial fluctuations, or changing customer sentiments, continue to keep their organization afloat. Subscriptions give businesses access to predictable revenue, increased customer retention and a higher level of brand loyalty.

Payment Services 276

Payment Services Customer Retention Apparel Consumer 276

Retail TouchPoints

JULY 19, 2021

In fact, experts and practitioners across the retail spectrum largely agree that the store is a crucial vehicle for customer retention, engagement and loyalty. Even once-digital only brands like Warby Parker have doubled down on their store investments.

Advertising 299

Advertising Consumer Customer Retention Fulfillment 299

365 Retail

OCTOBER 29, 2021

With the world of retail ever-evolving, consumers and businesses alike are constantly looking for ways to improve our shopping experience. . Loyalty programmes are becoming more and more popular as a tool to harness and improve customer retention. How important is customer loyalty? Absolutely!

Customer Retention 52

Customer Retention Shopping Consumer Planning 52

Retail TouchPoints

AUGUST 15, 2022

Results from Retail TouchPoints’ annual Customer Loyalty and Personalization Benchmark Report reaffirm that retailers are focused on building a strong foundation of first-party data to support their supply chain, in-store services, omnichannel marketing and experiential strategies. .

Drop-Shipping 200

Drop-Shipping Shipping Outdoor Customer Retention 200

365 Retail

MARCH 15, 2024

Hey, are you planning to open a new retail store in the market? Furthermore, we will discuss the colours and themes you can install for your store to make your brand identity more appealing. That way, different textures and patterns in the stores give customers a multisensory experience, enabling them to feel the store properly.

Checkout 52

Checkout Customer Retention Planning Marketing 52

Cisco Retail

FEBRUARY 18, 2022

Retail is seeing a resurgence of experiential and in-store shopping experiences and the industry has been forced to make the effort to move to a true “multi-channel” model. Buying online and returning in-store is only one of many possible combinations of the online/offline shopping journey. Attracting and Engaging Customers.

Payment Services 135

Payment Services Fulfillment Returns Customer Retention 135

RETAIL MANAGEMENT SOFTWARE

APRIL 24, 2023

Emerging Trends in Retail Customer Loyalty Programs If you’re ready to implement a loyalty program for your retail business, it’s essential to understand the current market and future forecasts. Personalization and Customization Customers today expect personalized experiences, and loyalty programs are no exception.

Customer Retention 84

Customer Retention Management Promotions Clienteling 84

Retail TouchPoints

DECEMBER 21, 2021

They also open paths for customers to more easily move through the store. Both outcomes can increase sales simply by opening up more opportunities for shoppers to shop. Virtual queues put this otherwise unprofitable space back into play.

Kiosk 295

Kiosk Customer Experience Customer Retention Promotions 295

Retail Minded

FEBRUARY 18, 2023

Did you know that the cost of attracting a new customer is five times more than the cost of retaining the existing one? Because of these exorbitant costs of customer acquisition, businesses are shifting their focus on customer retention to drive repeat purchases among customers. Check out the screenshot below.

Customer Retention 52

Customer Retention Promotions Customer Experience Marketing 52

365 Retail

OCTOBER 19, 2023

From a mere alternative to brick-and-mortar shopping, it has transformed into a vibrant, competitive marketplace teeming with innovation. To foster expansion, you must optimise various aspects of your business, from customer experience to data analysis. The e-commerce landscape has evolved dramatically in recent years.

Customer Retention 52

Customer Retention Inventory Management Promotions Marketing 52

365 Retail

AUGUST 2, 2021

Leading performance marketing engine, Wunderkind (formerly BounceX), is launching a new London HQ to underpin its ambitious European expansion plans. In the first half of 2021, Wunderkind exceeded client growth targets by 250%, while continuing to deliver a 105% net customer retention rate.

Customer Retention 110

Customer Retention Marketing Planning Consumer 110

V Count

MAY 5, 2021

Sales per employee Measuring sales per employee is a valuable metric to consider when planning your staff’s schedules and initiatives. This metric can be used when planning your store layout. Improve space planning & store layout. Organizing and holding events to attract customers. net sales/number of employees.

Net Profit 52

Net Profit ATV Customer Retention Store Layout 52

Retail TouchPoints

SEPTEMBER 21, 2021

The 2021 Retail Strategy & Planning webinar series, now available on demand, brought together retailers, solution providers, practitioners and industry experts from firms including IDC, Alvarez & Marsal, WSL Strategic Retail and Cambridge Retail Advisors. The End of Black Friday as we Know it: How to Plan for the Unplannable.

Payment Services 221

Payment Services Customer Experience Consumer Advertising 221

365 Retail

NOVEMBER 14, 2022

The biggest online shopping event of the year is upon us. With Black Friday and Cyber Monday just around the corner, planning for a successful 2022 peak season is essential – now more than ever. Plan, plan and plan some more! Driving customer loyalty through flexibility.

Merchant Services 58

Merchant Services Payment Services Inventory Management Fulfillment 58

V Count

MAY 6, 2024

Poor Customer Service : One significant factor that can lead to a decrease in customer retention is poor customer service. A customer may choose to leave a store and not make a purchase if they feel they are being ignored, not treated respectfully, or if they perceive the customer service to be subpar.

Payment Services 52

Payment Services Checkout Store Layout Returns 52

Retail Assist

JANUARY 17, 2023

We’re still seeing retailers planning to launch their own to broaden their product offering, reach and discovery. More shops have shut down in the last five years (according to the Centre of Retail Research which found 17,145 shops in the UK closed for good in 2022), but stores are still fundamental to the omnichannel experience.

Customer Retention 52

Customer Retention Payment Services Loss Prevention Checkout 52