Inside Retail

AUGUST 9, 2023

Returns present a complex challenge for retailers of all sizes, not only contributing to their carbon footprint, but also eroding their profit due to the cost of managing and paying for reverse logistics and, in some cases, leading to fraud. Meanwhile, the use of returns by customers continues to grow in popularity.

Returns 130

Returns Customer Retention Accounting Fashion 130

Inside Retail

MAY 23, 2024

Today, customers aren’t choosing between shopping online or in-store; 75 per cent of consumers rely on both physical and digital touchpoints throughout their buying journey. Shoppers expect both in-person and online options, faster delivery, real-time tracking notifications, and simpler returns. Key takeaways 1. US: 42 per cent.

Drop-Shipping 147

Drop-Shipping Returns Shipping Customer Retention 147

Retail Assist

JANUARY 17, 2023

Awareness, appeal and adoption remain low overall and squeezed tech and marketing budgets are likely to be directed towards excelling at the fundamentals – having the right product at the right price, in the right channel at the right time for the right customer. . But 2023 won’t be the year it becomes mainstream.

Customer Retention 52

Customer Retention Payment Services Loss Prevention Checkout 52

Inside Retail

FEBRUARY 26, 2024

This compelling data highlights the critical importance of adopting omnichannel strategies for Australian retailers striving to stay at the forefront in an ever-evolving market. Clear communication and responsible implementation are crucial for retailers looking to build trust and effectively integrate AI into the shopping experience.

Customer Retention 130

Customer Retention Returns Consumer Shopping 130

Independent Retailer

NOVEMBER 28, 2022

Consumers are returning more purchases than ever, especially with the growing convenience of online orders, but it is becoming an increasingly expensive problem for retailers. Last year alone, retailers lost $218 billion to ecommerce returns. Shoppers Already Expecting to Return Gifts. Shoppers Already Expecting to Return Gifts.

Returns 85

Returns Customer Retention Wholesale Fashion 85

Retail TouchPoints

FEBRUARY 2, 2021

With the onset of the COVID-19 pandemic in 2020, paired with renewed restrictions and stay-at-home orders approaching the holidays, that steady pace of online shopping growth has gone out the window. While that is a massive gap to close across markets, the wheels of change started churning in 2020 as U.S.

Shopping 223

Shopping Customer Retention Promotions Marketing 223

Retail TouchPoints

FEBRUARY 7, 2024

In fact, 88% of marketers say interactive content helps brands differentiate themselves, while interactive content generates 52.6% It allows brands to create a game-like experience in a real-life setting, enhancing customer engagement and the overall shopping experience. Focus on customer retention. Make it fun.

Customer Retention 243

Customer Retention Customer Experience Advertising Consumer 243

Wiser

NOVEMBER 1, 2023

Unfortunately, when it comes to eCommerce, it’s not uncommon for potential customers to leave a retailer’s site without actually making a purchase. The product may be in their shopping cart, on their wish list, or viewed multiple times, yet the sale doesn’t reach completion.

Customer Retention 146

Customer Retention Returns Advertising Customer Experience 146

Retail TouchPoints

APRIL 12, 2023

Food retailers must also have the right financial planning in place to withstand the economic turbulence in the long run and make sure they remain agile regardless of wider market trends. Transform shopping in-store. With that loyalty card, customers can find personalized offers in-store that ease and enhance the shopping experience.

Supermarket 241

Supermarket Grocer Customer Retention Checkout 241

Retail TouchPoints

APRIL 1, 2024

Recent estimates forecast that nearly a quarter of global retail sales will come from online channels by 2027, so the ability to serve a multilingual customer base will be essential for businesses seeking global success. A crucial part of that positive CX is providing service in a customer’s native language.

Customer Experience 288

Customer Experience Clienteling Customer Retention Accounting 288

Retail TouchPoints

AUGUST 31, 2022

The retailer plans to leverage its recently introduced cross-banner Welcome Rewards loyalty program to drive traffic, sales and customer retention. We command a special presence in the Home and Baby markets, and we intend to fulfill our opportunity to be the category retailer of choice.”.

Customer Retention 263

Customer Retention Finance Fulfillment Planning 263

Retail TouchPoints

SEPTEMBER 21, 2023

While AI presents vast possibilities to enrich this journey, it also ushers in significant challenges that could negatively impact customer retention and a brand’s bottom line. This is the post-purchase realm, a universe of interactions that determine whether you’ll shop with the same brand again.

Customer Retention 264

Customer Retention Shipping Customer Experience Checkout 264

Retail TouchPoints

JANUARY 2, 2024

To drive customer retention and loyalty, most brands and retailers continue to rely on purchase discounts ( 77% ) and loyalty program points ( 61% ), according to Retail TouchPoints research. Do I get upgraded or enhanced service [compared to] someone who shops with you just one or twice?”

Drop-Shipping 266

Drop-Shipping Consumer Customer Retention Shipping 266

Inside Retail

MARCH 7, 2023

She believes that brands, retailers and marketers can help consumers overcome digital fatigue by focusing on amplifying the tangible and inspiring returning consumers through engaging experiences that are beyond transactional. Present hedonists” are another emerging customer profile, according to Tang.

Customer Retention 130

Customer Retention Consumer Returns Shopping 130

Retail TouchPoints

AUGUST 15, 2022

Results from Retail TouchPoints’ annual Customer Loyalty and Personalization Benchmark Report reaffirm that retailers are focused on building a strong foundation of first-party data to support their supply chain, in-store services, omnichannel marketing and experiential strategies. .

Drop-Shipping 198

Drop-Shipping Shipping Outdoor Customer Retention 198

Retail TouchPoints

JULY 26, 2022

These tech investors were savvy at raising money and savvy at digital marketing, but we always believed that kind of growth was overrated — a lot of companies pour money into media channels to grow top line, but do they really have lifetime value? Do their customers really keep coming back? The Goodlife store in Scottsdale, Ariz.

Fashion 254

Fashion Wholesale Apparel Returns 254

Inside Retail

SEPTEMBER 4, 2022

Retailers have clocked a seismic shift in customers being more open and willing to share their data to enjoy a tailored, holistic and rewarding shopping experience. It’s something that’s helped elevate both the in-store and online shopping experience,” says Condon. To read more, click here to visit the company’s website.

Customer Retention 147

Customer Retention Checkout Consumer Marketing 147

Hyken

AUGUST 29, 2022

10 Ways To Keep Your Existing Customers Around for the Long-Term by ASBN Newsroom. Atlanta Small Business Network) The biggest marketing cost most small businesses face is that of acquiring new customers. My Comment: This week, customer loyalty seemed to be the big topic. You need to always know what competition is up to.

Customer Retention 54

Customer Retention Customer Experience Fulfillment Advertising 54

Retail TouchPoints

JUNE 23, 2022

Last year, the average family with K-12 students spent $848 on return to school items, while families of college students spent an average of $1,200, according to the National Retail Federation. Personalize Your Back-to-School Marketing. Take Steps Now to Prevent Back-to-School False Declines.

Payment Services 266

Payment Services Checkout Drop-Shipping Customer Retention 266

Retail TouchPoints

JULY 19, 2021

In fact, experts and practitioners across the retail spectrum largely agree that the store is a crucial vehicle for customer retention, engagement and loyalty. Even once-digital only brands like Warby Parker have doubled down on their store investments. Transforming the Advertising Mix.

Advertising 299

Advertising Consumer Customer Retention Fulfillment 299

Retail TouchPoints

JULY 14, 2021

Using ecommerce platforms like Shopify , Wix or SnapBlooms is a no-brainer for small shops, but before signing on to one, you must know your niche industry and the available ecommerce solutions. A successful ecommerce website exceeds customer expectations when purchasing online, making the experience trustworthy, seamless and easy overall.

Payment Services 239

Payment Services Checkout Customer Retention Management 239

Inside Retail

SEPTEMBER 19, 2022

With the rapid evolution of digital channels and online shopping, a global pandemic, and supply-chain challenges, retail is evolving at an unprecedented pace. Customer expectations of engagement and experience in retail are changing equally quickly. Brands must exchange value when customers are willing to provide information.

Customer Experience 147

Customer Experience Customer Retention Marketing Promotions 147

V Count

MAY 6, 2024

Poor Customer Service : One significant factor that can lead to a decrease in customer retention is poor customer service. A customer may choose to leave a store and not make a purchase if they feel they are being ignored, not treated respectfully, or if they perceive the customer service to be subpar.

Payment Services 52

Payment Services Checkout Store Layout Returns 52

Hyken

APRIL 5, 2022

The Return on High Customer Satisfaction Is Huge. The Link Between the Top Rated Customer-Focused Companies and the Stock Market. Shep Hyken interviews Dr. Claes Fornell, founder of the American Customer Satisfaction Index (ACSI) and the Distinguished Donald C. Earning loyalty is keeping your customers satisfied.”.

Customer Retention 56

Customer Retention Returns Customer Experience Marketing 56

Hyken

SEPTEMBER 10, 2023

How the ‘Zero Consumer’ is Inspiring Innovative Visual Imagery for Retail Success by Peter McCall (Total Retail) Consumers’ shopping expectations have skyrocketed. They demand fast shipping, easy returns, sustainability and more, showing little loyalty and appreciation.

Customer Retention 67

Customer Retention Customer Experience Shipping Returns 67

I Love Fashion

MARCH 29, 2021

Fashion Digital Marketing Agency. Yet, a whopping 50% and 52% B2B and B2C marketers find it challenging to produce engaging content. Yet, a whopping 50% and 52% B2B and B2C marketers find it challenging to produce engaging content. Customer retention. Conversion optimization. But why natural? Forum posts.

Fashion 59

Fashion Marketing Jewelry Customer Retention 59

RETAIL MANAGEMENT SOFTWARE

OCTOBER 3, 2022

Leading retailers have embraced digital transformation and leveraged the latest business intelligence (BI) capabilities to identify market trends, spot shopping patterns and changes in consumer behavior, and make informed decisions based on valuable insights. Predicts Market Trends. Improve Customer Experience.

Customer Retention 86

Customer Retention Inventory Management Customer Experience Kiosk 86

RETAIL MANAGEMENT SOFTWARE

AUGUST 2, 2022

When a company has multiple stores, it becomes difficult to manage purchases, sales, purchase returns, and sales returns. In addition, RMS has integrated modules for all your vendors, suppliers, and customers while automating the majority of time-consuming processes. Personalized Customer Experience.

Management 84

Management Inventory Management Customer Retention Returns 84

365 Retail

OCTOBER 19, 2023

From a mere alternative to brick-and-mortar shopping, it has transformed into a vibrant, competitive marketplace teeming with innovation. To foster expansion, you must optimise various aspects of your business, from customer experience to data analysis. Loyalty programmes are another avenue for building strong customer relationships.

Customer Retention 52

Customer Retention Inventory Management Promotions Marketing 52

Hyken

OCTOBER 29, 2023

Why Experiential Rewards Are Winning Over Customers: 5 Stellar Examples by Peter Vogel (The Wise Marketer) In today’s highly competitive business environment, brands are constantly searching for innovative ways to engage and retain their customers. If you want to build better customer relationships, read this article!

Customer Experience 54

Customer Experience Customer Retention Marketing Returns 54

Inside Retail

MAY 16, 2022

Just as product pricing may differ from channel to channel, so does customer marketing. The costs associated with drawing customers into stores vs onto mobile sites are markedly different. As shopping continues to shift to digital channels, many retailers find their fulfilment costs are rising.

Fulfillment 130

Fulfillment Promotions Shipping Returns 130

Retalon

AUGUST 22, 2023

Ecommerce continues to rapidly gain market share year after year. GMROI – Gross Margin Return on Inventory Investment Definition GMROI measures how efficient and profitable you are at turning your inventory into gross profit. It provides insight into which products generate the highest return on investment.

Customer Retention 41

Customer Retention Returns Payment Services Promotions 41

Small Biz Trends

NOVEMBER 24, 2022

If you’re looking to build customer loyalty and show your appreciation to your customers, the following ideas may help. Some may work specifically for long-time clients, while others can appeal to both new and returning customers. We Appreciate You, Valued Customer. Thank You to a Loyal Customer.

Customer Retention 105

Customer Retention Promotions Returns Shopping 105

365 Retail

DECEMBER 8, 2022

For retailers, a loyal customer is the gold standard. They’re the people that will keep coming back to your brand time and again; they’ll purchase without needing to be heavily marketed to, and they’re likely to advocate your brand without any prompting. The key here is being able to market to a customer on a personal level.

Customer Retention 52

Customer Retention Promotions Consumer Customer Experience 52

Independent Retailer

APRIL 28, 2022

Properly executed loyalty programs can help keep customers shopping, even in the face of wavering consumer confidence. . When thinking of the different ways loyalty programs can inspire repeat customers to continue shopping, it is important to note that some businesses are, more or less, inflation proof. Email Campaigns

Returns 52

Returns Customer Retention Promotions Consumer 52

Retail Minded

FEBRUARY 18, 2023

Did you know that the cost of attracting a new customer is five times more than the cost of retaining the existing one? Because of these exorbitant costs of customer acquisition, businesses are shifting their focus on customer retention to drive repeat purchases among customers. Check out the screenshot below.

Customer Retention 52

Customer Retention Promotions Customer Experience Marketing 52

Independent Retailer

OCTOBER 20, 2022

Local restaurants are nixing the classic mechanical beeper and texting customers instead when their wait is over. Shops are texting customers to let them know to pick up online or in-store orders. Proof That Texting Customers Works. Today’s Customers Respond to Text Messages. back to top. back to top. back to top.

Consumer 76

Consumer Customer Retention Marketing Promotions 76