“It’s simple”: Ex-Burberry exec on why you should listen to customers
Inside Retail
APRIL 19, 2022
One of the major missed opportunities of most retailers is that in the rush to gain new customers, they often fail to treat their existing ones well, said Newman. Customers are also increasingly weighing up a product’s cost on the planet, as well as the impact on those who made it, when deciding what to buy.
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