Retail TouchPoints

NOVEMBER 18, 2020

The coronavirus pandemic has pulled retailers in a number of different directions as they react to shifting shopping trends and new expectations generated by the explosion in ecommerce shoppers. However, this creates a new challenge in maintaining an optimal customer experience, particularly in touch-sensitive retailing segments like grocery.

Customer Experience 213

Customer Experience Kiosk Clienteling Fulfillment 213

Retail TouchPoints

NOVEMBER 30, 2021

Commercial email open and click rates are on the decline, SMS/text marketing is simply offensive to customers, display ads are outright ignored, and impending privacy legislation and removal of third-party cookies will make retargeting nearly impossible. Shopping Rewards Drive Sales Conversion and Increase Order Value.

Social Commerce 218

Social Commerce Marketing Advertising Shopping 218

Retail TouchPoints

FEBRUARY 7, 2024

Consumers do not simply want to view ads, as traditional static shopping experiences are no longer the most captivating way to advertise to someone; rather, they want to engage with ads and develop a relationship with brands as they discover and purchase new products. more involvement than static content. Make it fun.

Customer Retention 242

Customer Retention Customer Experience Advertising Consumer 242

Retail TouchPoints

OCTOBER 19, 2022

The buy now, pay later (BNPL) firm has launched a series of new products under the Klarna Spotlight banner, all aimed at strengthening the company’s position as “a true shopping utility for consumers and a growth partner for retailers.” This is far from Klarna’s first foray beyond the world of payments. Shoppable Video. Creator Platform.

Merchant Services 267

Merchant Services Shopping Drop-Shipping Checkout 267

Retail TouchPoints

AUGUST 9, 2022

Consumers are more than willing to shop globally; they just want to ensure that what they saw online is going to show up at their door,” she said. For example, social commerce is a “big thing” in China, Ahluwalia noted. Consider the Entire Experience — Returns Included.

Social Commerce 272

Social Commerce Returns Consumer Marketing 272

Hyken

MAY 28, 2021

She discusses what retailers need to focus on when it comes to total commerce and the effortless economy.?. Imagine a customer goes online to buy a new pair of golf shoes.? . This customer has multiple options on how she’ll shop for the golf shoes. Shopping used to be an activity people did. Done.? .

Customer Experience 69

Customer Experience Checkout Returns Social Commerce 69

Retail TouchPoints

SEPTEMBER 29, 2022

1 use case for AR with both consumers and brands seeing a range of benefits in the form of accuracy, loyalty and inclusivity; and AR will play a central role in Snap’s plans to create new, more meaningful shopping experiences for consumers. Leveraging AR as a Commerce Enabler. Evolving From Fun to Function.

Social Commerce 234

Social Commerce Consumer Shopping Returns 234

Retail TouchPoints

JANUARY 11, 2023

Brands once had the challenge of getting customers to walk through their large store doors, supplying products they wanted to purchase and hoping they would return, but everything was limited to that in-store traffic. One avenue many brands have pursued — adopted more recently in the western part of the world — is livestream shopping.

Fulfillment 264

Fulfillment Social Commerce Management Shopping 264

Retail TouchPoints

AUGUST 18, 2023

Retailers also need to apply this mobile-first lens to everything that happens after the purchase is made, including package tracking and product returns. You need to make sure the experience is really tailored for that [mobile] format,” said David Morin, VP of Customer Strategy at Narvar.

Returns 226

Returns Consumer Checkout Apparel 226

Retail TouchPoints

JULY 21, 2023

“As people go back to stores, they get to flex that shopping muscle again, but most of ecommerce is just a means to an end. But some brands, like Rainbow Shops , Princess Polly and Too Faced Cosmetics are investing in technology to augment every stage of the online shopping journey.

Returns 224

Returns Outdoor Consumer Shopping 224

Retail TouchPoints

FEBRUARY 12, 2024

Shopping is one of life’s simple pleasures. And in today’s day and age, shopping online has never been easier — with targeted ads, free shipping, free returns, stores built into Instagram or TikTok, logins saved on your browser and payment information saved on your devices.

Shipping 226

Shipping Clienteling Returns Shopping 226

Retail TouchPoints

APRIL 18, 2023

Online shopping has existed for 40 years or so now, depending on what starting point you use, and while it’s undergone many changes, the basic paradigm remains. His platform Flip — described as a “shopping social network” — already has more than 1,000 brands participating, including E.l.f.

Marketing 258

Marketing Payment Services Beauty and Health Fulfillment 258

Retail TouchPoints

OCTOBER 6, 2022

Among its multiple impacts, COVID-19 accelerated an elongation of the holiday shopping season that was already underway. Rather than being limited to a jam-packed four to five weeks from Black Friday to Christmas Eve, consumers are beginning their shopping as early as October (with a few doing so even earlier than that).

Merchant Services 244

Merchant Services Payment Services Promotions Location 244

Inside Retail

JULY 18, 2022

Whether it’s online or offline, as long as the shopping experience is friction-free, most shoppers end up happy and retailers end up winning their business. The report shows that investment into resolving these issues results in better customer experiences and higher sales volume.

Checkout 130

Checkout Shipping Social Commerce Consumer 130

Retail TouchPoints

DECEMBER 22, 2021

But COVID was an incredible accelerator in terms of strategic thinking and was pivotal for a lot of those brands to not just embrace direct-to-consumer, but also move from thinking of online as a complementary channel and instead as an immersive, integrated experience.”. They realized that things like returning products was actually easy.

Social Commerce 239

Social Commerce Consumer Shopping Marketing 239

Retail TouchPoints

JANUARY 12, 2023

Everyone in the retail industry knows January means two things: lots of holiday returns and the venerable NRF Big Show , running Jan. Nearly one in four ( 24% ) expressed interest in shopping in the metaverse, and that figure is likely to rise as more retailers add it as a touch point.

Consumer 265

Consumer Beauty and Health Returns Location 265

Retail TouchPoints

JANUARY 24, 2023

Profitability is the Name of the Game Retailers will be looking for strong returns on investment throughout the enterprise, which means potentially putting projects with a longer-term payback — like the metaverse — on the back burner.

Home Furnishings 269

Home Furnishings Advertising Consumer Customer Experience 269

Inside Retail

FEBRUARY 27, 2023

Australia Post’s 2022 e-commerce industry report told us that online retail sales represent around 20 per cent of total retail sales , with shopping habits being reformed during the pandemic. Secondly, having a strong e-commerce channel enables customers to find products online that they may have struggled to locate in-store.

Payment Services 130

Payment Services Social Commerce Promotions Department Stores 130

Retail TouchPoints

FEBRUARY 9, 2022

As the world opens up, many people are eager to return to in-store shopping. But that doesn’t necessarily mean they’re seeking the same experiences as before. Holistic ecommerce experience. Blurring boundaries: physical vs. digital. Nike’s AR-powered app via engadget. Meta landing page, via Meta.

Consumer 301

Consumer Customer Experience Returns Shopping 301

Retail TouchPoints

MAY 12, 2022

Social commerce has quickly grown from a revolutionary idea to a mainstream concept, and the channel is expected to continue expanding to reach $1.2 The foundational lesson is that, while social commerce can be an outgrowth of a retailer’s traditional social media interactions, it’s both more time-sensitive and more time-consuming.

Social Commerce 295

Social Commerce Shopping Fashion Checkout 295

Retail TouchPoints

OCTOBER 15, 2021

As a result, brands and retailers need to think more holistically about their customers and how they can present products to them across all channels in a way that relates to them. There is no standardization across the industry and inconsistent sizing leads to markdowns and returns.

Consumer 289

Consumer Merchant Services Markdowns Fulfillment 289

Retail TouchPoints

JANUARY 4, 2022

That is why in this new era of DTC, the big question is whether consumers will continue to spend their dollars on brands that have an ideology but lack a superior product and experience to back it up. “If Today, it can be anything from a digital Costco card to an immersive VR experience. Why do you think this is?

Consumer 320

Consumer Customer Experience Marketing Fulfillment 320

Retail TouchPoints

MARCH 1, 2024

For example, by specifically retargeting those customers who had added to their online carts over the previous 30 days, and spotlighting the specific items they had browsed or put into their carts, Natori achieved a Return on Ad Spend (ROAS) of 943% in Q3 2023. In fact, we make the majority of our [product] collection.

Department Stores 211

Department Stores Wholesale Finance Apparel 211

Retail TouchPoints

OCTOBER 7, 2022

“We’re moving the ‘buy’ button and the whole checkout into the surface where the inspiration strikes, instead of sending readers away to other shops ,” explained Marcus Jacobsson, Co-founder of Tipser and now VP of Checkout Everywhere at Bolt in an interview with Retail TouchPoints. “It Social Commerce Meets Affiliate Marketing.

Merchant Services 250

Merchant Services Checkout ATS Fulfillment 250

Inside Retail

MARCH 12, 2024

We do try and make it as easy as possible to shop online with us – we do free express shipping and free returns with Australia Post for all orders, returns and exchanges,” she said. “I I would love to have somewhere for customers to come and see us in person as well.

Fashion 130

Fashion Accessories Returns Target Market 130

Retail TouchPoints

AUGUST 30, 2023

and increase return on ad spend by 32.8%. We are going to continue testing content, creative, audiences, TikTok Shop and other beta testing opportunities to continue to evolve and grow with the platform.” That means testing an expanding range of creative methods and new tools being launched through the TikTok platform. “We

Advertising 228

Advertising Promotions Consumer Returns 228

Small Biz Trends

JULY 8, 2021

If you own a retail store or are considering shop ideas for a new one, take a look at the stats below. Doing thorough market research, implementing the best retail marketing strategy , and showing empathy in customer service are a few proven tactics to grow a small retail store. Shopping Statistics. Physical Stores. image: NRF.

Specialty Store 138

Specialty Store Specialty Retailers Social Commerce Advertising 138

Retail TouchPoints

JULY 29, 2020

To attract a new generation of shoppers, retailers are looking to redefine go-to-market strategies and reimagine the customer experience inside their physical store locations. To accomplish this, operational models need to be adapted quickly. Michael Cabra is Senior Product Manager, Global and Emerging Markets, Cybera.

Payment Services 183

Payment Services Fulfillment Location Checkout 183

365 Retail

MARCH 5, 2024

Social commerce – purchases made directly on social networks – may seem anecdotal to some, but it’s taking off and is expected to grow three times faster than traditional e-commerce, reaching $1.2 trillion by 2025. Fourteen years later, however, 7 out of 10 do so, according to a study by Klarna.

Social Commerce 67

Social Commerce Shipping Accounting Point of Sale 67

Retail TouchPoints

DECEMBER 6, 2022

Gerschtein: That the consumer doesn’t shop beauty [in the same way] they shop other categories. It’s important that retailers understand the need to create a beauty “destination,” and we like to work together with our partners to recognize the importance of this experience, whether it’s in stores or online.

Consumer 272

Consumer Marketing Shopping Social Commerce 272

Retail TouchPoints

JULY 30, 2020

Only consumers only had 17% of their shopping done by early July, and 54% said they held off on spending because they didn’t know what they needed. Based on research and expert interviews, six new realities are having the biggest impacts on back-to-school shopping behaviors and preferences. in search) and “boy clothing” (+12.5%

Merchant Services 251

Merchant Services Advertising Apparel Planning 251

Retail TouchPoints

NOVEMBER 12, 2021

At the same time, there is a deep desire among shoppers to shop locally. There’s a sense of pride and solidarity in supporting local, but there’s still a belief that shopping local has too much friction around it. They want to shop local, they just don’t want to trade off on convenience.

Merchant Services 230

Merchant Services Shipping Fulfillment Social Commerce 230

Retail TouchPoints

FEBRUARY 7, 2023

Leading-edge brands are responding by: Developing omnichannel strategies that engage and empower consumers, especially those in the coveted Chinese market ; Embedding digital innovation that reflects the brand heritage and promise; and Testing new offerings and experiences such as digital collectibles and loyalty programs.

Payment Services 281

Payment Services Consumer Marketing Fast Fashion 281

Retail TouchPoints

FEBRUARY 17, 2023

But as brands navigate rising acquisition costs and wavering customer loyalty, D’Arcy believes they need to balance both methods to see true returns on their effort. One truly can’t exist without the other,” she said. “I

Marketing 281

Marketing Wholesale Advertising Consumer 281

Retail TouchPoints

NOVEMBER 18, 2021

A host of new technologies are now available to make digital shopping more informative and interactive, and brands are seeing real results after employing them. We discovered that up to 80% of our customers were more petite and curvier than we previously thought,” said Tanya Zrebiec, Head of Innovation and Strategy at 1822 Denim.

Consumer 248

Consumer Merchant Services Payment Services Advertising 248

Retail Minded

JANUARY 21, 2022

Recognized and respected as the largest conference and expo in the world supporting the retail industry, I was both excited and proud to return to the NRF show floors for the first time since the global pandemic. Also known as social commerce, this is a $89.4 In fact, eMarketer predicts social commerce will rise by 34.8%

Payment Services 52

Payment Services Social Commerce Merchant Services Fulfillment 52

Retail TouchPoints

APRIL 13, 2021

The 15 sessions, now available on demand, encompass critical areas of the retail enterprise, including: customer loyalty strategies; visual tech developments such as AR and 3D modeling; fulfillment and delivery management; the power of social networks; fast-growing Buy Now, Pay Later services; and the all-important customer experience.

Consumer 138

Consumer Payment Services Fulfillment Advertising 138