Retail TouchPoints

JUNE 30, 2023

Alibaba has opened 12 new Freshippo supermarkets in eight Chinese cities, including Beijing, Shanghai and Guangzhou. Freshippo also has established strategic partnerships with 13 global retail groups, international brands, global associations and consulting companies in Shanghai and announced plans to set up eight purchasing centers globally.

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Inside Retail

APRIL 29, 2023

As Australians adopt the latest digital payment methods, the future of frictionless, automated transactions will offer a completely new customer experience. 5 VISA, Cashless Cities, October 2017 6 Marqueta, What happens when the new normal becomes plan old normal, 2022, accessed 1 March 2023.

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Merchant Services Payment Services Customer Experience Point of Sale 130

Retail TouchPoints

JULY 20, 2023

including 200 Whole Foods supermarkets, and have clocked more than 3 million uses to date. When members of the restaurant’s loyalty program hover their palm over the reader, associates can pull up their MyPanera account information, greet the guest by name and provide a customized experience, including palm-based payment.

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Payment Services Planning ATS Supermarket 230

Retail TouchPoints

JANUARY 30, 2023

The new supermarket concept Addie’s , a self-described “drive-up grocer,” has opened its first store in Norwood, Mass., “With our seed funding, we’ve built an end-to-end experience to serve people in and around Norwood in a way that can be replicated in suburbs nationwide. fueled by $10.1

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Grocer Planning Supermarket Inventory Management 312

Inside Retail

AUGUST 8, 2021

An exclusively online supermarket is rolling out across metro Sydney and Melbourne this month to capitalise on the demand for quick and convenient grocery delivery. As a vertically integrated platform, Send owns every level of the customer experience from the warehouses, or Send Shops as they are known, to the inventory and delivery.

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Supermarket Fulfillment Wholesale Shopping 130

Retail TouchPoints

JUNE 10, 2024

Manager of Digital Strategy & Innovation, General Mills Jennifer Lambert, SVP of Strategy & Planning, Hy-Vee, Inc.

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Supermarket Store Operations Management Planning 287

Retail TouchPoints

AUGUST 25, 2020

DoorDash , best known for restaurant deliveries, is expanding further into the supermarket vertical through partnerships with Meijer , Fresh Thyme and Smart & Final , with plans to add Hy-Vee and Gristedes / D’Agostino “in the coming weeks,” wrote Mike Goldblatt, Head of Grocery and Convenience Partnerships at DoorDash in a blog post.

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Supermarket Fulfillment Location Planning 239

I Vend

AUGUST 10, 2021

The COVID surge for supermarkets The pandemic hit many retailers hard, with stores shut and high streets deserted. According to industry experts The Grocer magazine, UK supermarkets continue to see high levels of growth. iVend Supermarket iVend helps supermarkets offer uninterrupted service to their customers.

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Supermarket Payment Services Checkout Grocer 104

A1 Retail

MAY 17, 2023

By Adam Yee, Senior Consultant and retail expert at global tech consulting firm, Slalom The end of March marked a record high for UK supermarket inflation. Although supermarkets are doing their best to keep prices affordable, consumers are still feeling the pinch.

Supermarket 52

Supermarket Consumer Management Planning 52

Inside Retail

DECEMBER 20, 2021

Woolies chief executive Brad Banducci has penned an open letter to Australian pharmacists outlining the supermarket group’s plans for Australian Pharmaceutical Industries , should it win out over rival Wesfarmers. We are here to help strengthen it.”.

Supermarket 246

Supermarket Customer Experience Planning Management 246

Retail TouchPoints

MAY 24, 2022

Asda, which operates 640 stores including supercenters, superstores and supermarkets, also will work with Bringg to upgrade its fulfillment capabilities. These investments align with the company’s intentions to strengthen its omnichannel strategy and a three-year plan to invest $1.3

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Fulfillment Supermarket Customer Experience Planning 271

Inside Retail

JANUARY 4, 2024

Its unparalleled boost to customer experience, ability to automate tasks and drive better decision-making are key influencers in this rise. Enhancing the customer experience from the back end Improving product recommendations is just one layer to how AI and LLMs are transforming retail.

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Consumer Customer Experience Department Stores Shopping 266

Retail TouchPoints

FEBRUARY 22, 2024

Value supermarket retailer Grocery Outlet will acquire United Grocery Outlet , a 40 -store chain with a similar business model, to gain a presence in the Southeast. Grocery Outlet, based in Emeryville, Calif., operates more than 460 stores in nine Western and Mid-Atlantic states.

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Supermarket Planning Consumer Shopping 239

Retail TouchPoints

NOVEMBER 30, 2021

In another first, customers access the checkout solution via the Sainsbury SmartShop app rather than the Amazon app, meaning they can use an interface they already are familiar with. Sainsbury’s, one of the UK’s largest supermarket chains, had piloted a cashierless customer experience at this store using its own technology in 2019.

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Checkout Payment Services Supermarket Customer Experience 276

Retail TouchPoints

MARCH 16, 2023

The retailer plans to utilize the AI-powered solution to provide greater visibility into club conditions and drive deeper business insights. More and more retailers are embracing in-store automation and robotics to empower their associates and drive a great customer experience.

Wholesale 274

Wholesale Location ATS Inventory Management 274

Retail TouchPoints

JANUARY 3, 2024

UK supermarket chain Asda is fortifying its digital foundation both for the present and the future. Matt Kelleher, incoming Chief Digital Officer, Asda (Photo credit: Asda) Asda is continuing to evolve how it uses data to improve its customer experience as part of its long-term ambition to become the UK’s second largest grocery retailer.

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Supermarket Customer Experience Planning Management 248

Retail TouchPoints

SEPTEMBER 22, 2023

Kroger will boost the number of local products on its shelves by 10% following the supermarket giant’s planned merger with Albertsons , which is expected to close in early 2024. The increase will add at least 30 new local products in each store. in a statement.

Supermarket 249

Supermarket Planning Consumer Marketing 249

Retail TouchPoints

JULY 28, 2023

Safeway and Albertsons have launched Vine & Cellar , a curated collection of wines available for sale online with direct shipping to customers in California. The selection includes wines priced from $10 per bottle to more than $1,000 , with plans to expand the assortment even further.

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Shipping Supermarket Planning Shopping 240

Inside Retail

FEBRUARY 22, 2023

At this week’s ARA Leader’s Forum, MST Marquee’s Craig Woolford signalled that the effects of such high rate rises are likely to be felt in the retail industry for years to come, as customers change their shopping habits to deal with increased costs in every part of their lives. Grocery prices rose 9.2

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Supermarket Payment Services Promotions Management 245

Retail TouchPoints

APRIL 23, 2024

Saying that Tapestry ’s planned purchase of Capri Holdings would eliminate head-to-head competition in the “accessible luxury” handbag market, the Federal Trade Commission (FTC) has authorized a lawsuit to block the $8.5 billion merger of supermarket giants Kroger and Albertsons. billion deal.

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Fashion Supermarket Consumer Marketing 147

Retail TouchPoints

OCTOBER 6, 2023

Supermarket chain Sainsbury’s is expanding its partnership with Nectar360 and Clear Channel UK by bringing its Sainsbury’s Live network to stores across the UK. The retailer plans to more than double the number of screens in its stores, from 320 to more than 800.

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Supermarket Advertising Location Planning 260

Retail Gazette

DECEMBER 14, 2023

Last month Booths axed its self-service checkouts in all but two of its 28 stores, claiming the move was in response to customer demand. The supermarket insisted the change helped it keep its “warm northern welcome” and that having manned tills was better for shoppers. ” Booths definitely sits in the high end camp.

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Checkout Grocer Supermarket Shopping 126

Retail TouchPoints

JULY 20, 2020

In a planned leadership transition, Michael Witynski has been named CEO of Dollar Tree. He previously held executive positions at Shaw’s Supermarkets and Supervalu. Gary Philbin, the company’s CEO since September 2017, is retiring but will serve as a member of the board through September 23, 2020.

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Promotions Supermarket Customer Experience Planning 198

Retail Gazette

OCTOBER 5, 2023

With the cost-of-living crisis at the forefront of shoppers’ minds, it’s no surprise so shoppers have jumped ship from the traditional big four supermarkets to discounters. However, it made an even bigger investment in its expansion plan, opening 50 new branches to Aldi’s 18.

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Supermarket Grocer Drop-Shipping Planning 115

Inside Retail

JUNE 20, 2021

We no longer, as a general rule, expect supermarkets to be physical-only entities. And in the final phase, Coles plans to differentiate the offer “through tech enablement and end-to-end customer experience”. Walker said it’s essential for Coles to act on improving the online experience. Omnichannel strategy.

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Fulfillment Supermarket Customer Experience Shopping 246

Retail TouchPoints

JULY 21, 2023

The supermarket retailer will roll out the smart carts at select St. Louis Schnucks stores this fall, with a broader rollout planned for later this year. Select Caper Carts will include a bottom rack for heavy and bulky items.

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Checkout Promotions Supermarket Accounting 223

Inside Retail

JULY 12, 2022

So it’s really about making sure that the experience complements the core purpose of why they come to buy from us, and finding additional products to incrementally add one or two extra items that they might not otherwise have been able to because it is not part of the supermarket offering.

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Supermarket Fulfillment Customer Experience Marketing 130

Retail TouchPoints

DECEMBER 5, 2023

Hy-Vee is prioritizing this growth area through a strategic partnership with Samsung that allows the supermarket chain to bring dynamic ads and content into stores, as well as through a robust network of Samsung Connected TVs and Direct Out-of-Home (OOH) advertising channels. “Hy-Vee,

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Advertising Marketing Customer Experience Management 248

Mass Relators

NOVEMBER 15, 2021

ZAANDAM, the Netherlands — Ahold Delhaize is kicking off a new growth and investment plan designed to support its vision of offering the “leading local food shopping experience for customers,” while also enhancing its digital and supply chain capabilities, and increasing its focus on health and sustainability.

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Planning Shopping Supermarket Promotions 52

Mass Relators

AUGUST 3, 2023

“It is our goal to provide the best customer experience with fresh quality products at affordable prices,” Robert Ingle II, chairman of Ingles Markets, said in a press release. “We We appreciate our customers and associates for their continued dedication and loyalty.” Gross profit year-to-date is $1.04

Marketing 52

Marketing Supermarket Customer Experience Planning 52

Retail TouchPoints

APRIL 28, 2023

We found that more than 70% of employees who say they have the perfect amount of tech tools plan on staying at their company long-term. The retail sector is investing heavily in technology applications for customers — from virtual dressing rooms to paying by palm — but is the same attention being given to underserved employee groups?

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Finance Employee Engagement Supermarket Management 256

Inside Retail

JUNE 26, 2023

“Additionally, we have embraced omnichannel marketing, effectively utilising physical stores, e-commerce platforms, and social media to provide a seamless and integrated customer experience,” he said. Sinha stated that the partnership will also accelerate Drools’ expansion plans, both domestically and internationally.

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Marketing Supermarket Advertising Planning 130

Inside Retail

JANUARY 24, 2023

They covered how brands can provide elevated and curated customer experiences and how clear differentiation, and even re-invention, can be critical to meeting consumer demand and providing a sustainable future for retailers. Data is key to optimising the customer experience. Here are some of the highlights.

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Fulfillment Customer Experience Consumer Returns 130

Retail TouchPoints

NOVEMBER 10, 2020

With spur-of-the-moment “I’ll just run in to grab something” shopping trips becoming less frequent and online ordering on the rise, shoppers are making plans and orienting their schedules based on order delivery timelines to a degree that seemed unthinkable a year ago. Adjust to Return Reluctance. Offer More Order Pickup Flexibility.

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Shipping Fulfillment Returns Sporting Goods 288

Inside Retail

DECEMBER 20, 2022

Walker noted that Anchorage has said it is committed to supporting David Jones CEO Scott Fyfe and his turnaround plan, which involves investing in stores and the customer experience. Or will they be there for the longer haul, trade through it and try to grow David Jones as it once was?”.

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Department Stores Supermarket Management Marketing 246

A1 Retail

FEBRUARY 24, 2023

Romy Miller, Global Brand Director at KellyDeli which owns Sushi Daily, commented: “We’re excited to launch the world’s first retail omnichannel loyalty programme crossing the in-store, online and Deliveroo points of sale to offer free sushi rewards to our regular customers.

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Kiosk Point of Sale Supermarket Advertising 105

Retail Focus

MAY 24, 2021

The events of the past year have sparked a permanent redrawing of the retail landscape, with online grocery sales soaring 91% year-on-year in a four-week period alone in 2020 and over 17 million Brits planning to stick to online shopping even as lockdown eases. In some cases, this will involve fast-tracking existing digital plans.

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Supermarket Planning Consumer Wholesale 162