Retail TouchPoints

NOVEMBER 10, 2020

With spur-of-the-moment “I’ll just run in to grab something” shopping trips becoming less frequent and online ordering on the rise, shoppers are making plans and orienting their schedules based on order delivery timelines to a degree that seemed unthinkable a year ago. Customers also expect retailers to communicate about the return process.

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Shipping Fulfillment Returns Sporting Goods 287

Inside Retail

JUNE 20, 2021

We no longer, as a general rule, expect supermarkets to be physical-only entities. And in the final phase, Coles plans to differentiate the offer “through tech enablement and end-to-end customer experience”. Walker said it’s essential for Coles to act on improving the online experience. Omnichannel strategy.

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Fulfillment Supermarket Customer Experience Shopping 246

Retail TouchPoints

JULY 28, 2023

Safeway and Albertsons have launched Vine & Cellar , a curated collection of wines available for sale online with direct shipping to customers in California. The selection includes wines priced from $10 per bottle to more than $1,000 , with plans to expand the assortment even further.

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Shipping Supermarket Planning Shopping 236

Inside Retail

JULY 12, 2022

Last year, supermarket giant Woolworths launched its Everyday Market, an online marketplace hosted within its broader website that allows customers access a variety of products in categories not traditionally held in its supermarkets, such as homewares and clothing, and includes products from Big W, PetCulture, Healthylife, Designer Bums and Joonya.

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Supermarket Fulfillment Customer Experience Marketing 130

Inside Retail

JANUARY 24, 2023

They covered how brands can provide elevated and curated customer experiences and how clear differentiation, and even re-invention, can be critical to meeting consumer demand and providing a sustainable future for retailers. A fundamental rethink Fulfilment was challenging for many in 2022. Here are some of the highlights.

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Fulfillment Customer Experience Consumer Returns 130

Retail TouchPoints

FEBRUARY 28, 2022

Even the most commoditized of traditional shopping experiences — the supermarket — always has counters for specialty items where people can interact with staff to get exactly what they want. The story can be unique to your brand and can guide shoppers in an arc from indecision or curiosity through an emotionally fulfilling experience.

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Inside Retail

SEPTEMBER 20, 2022

During the Covid-19 pandemic, grocers managed an unprecedented level of online orders for fulfilment via delivery and click-and-collect. The challenges during this time were related mostly to a lack of delivery slots and product and labour shortages, which impacted the ability to fulfil orders in a timely manner (or at all). .

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Grocer Fulfillment Promotions Returns 243

365 Retail

JULY 5, 2022

He previously spent three years as president and CEO of Walmart in Japan, where he led a 35,000-strong team at Seiyu, the Japanese supermarket business with a significant food and non-food presence. While in the US, he also led finance and business planning for six retail brands including Food Lion, Hannaford and Bottom Dollar Food.

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Payment Services Supermarket Finance Fulfillment 122

Retail Focus

MAY 24, 2021

The events of the past year have sparked a permanent redrawing of the retail landscape, with online grocery sales soaring 91% year-on-year in a four-week period alone in 2020 and over 17 million Brits planning to stick to online shopping even as lockdown eases. In some cases, this will involve fast-tracking existing digital plans.

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Supermarket Planning Consumer Wholesale 162

Retail TouchPoints

AUGUST 5, 2020

Now, retailers are urgently focused on making their shopping experience digital, contactless and pandemic-proof. An often-repeated statement is “all of our digital plans for the next five years will be executed in the next 12 months.” The T11 Supermarket in Beijing added staff for delivery and kept the shelves fully stocked.

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Supermarket Returns Shopping Department Stores 261

Mass Relators

DECEMBER 12, 2022

Senate subcommittee, whose members raised concerns over whether a combination of the nation’s two largest supermarket chains would harm consumers and workers. Our business model is built around lowering prices to attract more customers, rather than making higher margins on fewer customers. billion in its fiscal third quarter.

Supermarket 52

Supermarket Fulfillment Promotions Consumer 52

Rangeme

MAY 19, 2022

AI powers many retail processes, including Amazon’s personalized recommendations, assortment planning, and Just Walk Out technology for cashierless in-store service. Now retailers are doubling down on AI for faster processes that make the customer experience more convenient. Supermarket News. Supermarket News.

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Beauty and Health Grocer Supermarket Fulfillment 52

Retail TouchPoints

AUGUST 27, 2020

COVID massively accelerated this trend: our research showed that 56% of consumers said the pandemic has caused them to shop in closer neighborhood stores, and 79% of those respondents said they plan to continue to do so in the long term. Of course, the biggest outlier is what’s happened with e-Commerce.

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Consumer Shopping Supermarket Apparel 232

Retail TouchPoints

AUGUST 24, 2020

everyone saw its immediate impact on supermarket supply chains: shelves emptied by consumers frantically stockpiling toilet paper, cleaning products and shelf-stable staples like rice and canned beans. That involves both how work is being planned and how it’s being executed. When the coronavirus pandemic first hit the U.S.,

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Supermarket Management Consumer Shopping 175

Rangeme

NOVEMBER 22, 2022

Many retailers are focusing on how they can offer customer experiences rather than simply serving as transactional venues. This could mean a superior product-discovery experience – with an app to help customers navigate the aisles or product grouping that mirrors the online experience. New world, new space.

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Customer Experience Supermarket Returns Department Stores 52

Retail TouchPoints

MARCH 29, 2022

Sessions illustrate the increasingly complex nature of the customer experience, and how the lines between commerce, marketing, service, and even supply chain and fulfillment, continue to blur. Why the Non-Purchaser Might be Your Most Important Customer. View the session on demand. View the session on demand.

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Payment Services Merchant Services Consumer Customer Experience 217

Retail TouchPoints

APRIL 6, 2023

Retail is already seeing successful use cases: Albertsons recently rolled out a predictive ordering platform from Afresh Technologies designed for the rapidly changing nature of fresh products to more than 2,000 of its supermarkets, providing department managers with easy-to-use ordering tools leveraging real-time insights.

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Payment Services Supply Chain Management Supermarket Accounting 231

Inside Retail

JUNE 30, 2021

IR: How would you describe Malaysian customers’ current lifestyles and shopping behaviours, and how is Pavilion catering to that? The demand for personalised customer experiences has increased. This means stores providing and recommending what the customer needs, when they need it, with the power of data and AI.

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Department Stores Merchant Services Outdoor Shopping 246

Indigo 9 Digital

MARCH 30, 2022

If you are curious about Alibaba’s plan for staying on top then consider these six elements of its strategy. New Retail is an initiative aimed at connecting online and offline retail and digitizing stores to provide a better customer experience. Stores as fulfillment centres. This is not a supermarket.

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Payment Services Fulfillment Department Stores Supermarket 52