Inside Retail

DECEMBER 18, 2023

Today, the industry is buzzing with replatforming of websites, installation of customer data platforms and leveraging of customer experience data into multichannel behavioural insights. We should all be able to enhance our customer experience (CX) and better manage our customer relationships (CRM).

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Inside Retail

AUGUST 24, 2022

Our customer experience was not as good as we would have liked during the year, which was reflected in our customer advocacy scores, with all businesses down on the prior period with the notable exception of Big W.”. The post Woolworths flags concerns across supply chain, customer experience appeared first on Inside Retail.

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Inside Retail

APRIL 29, 2023

As Australians adopt the latest digital payment methods, the future of frictionless, automated transactions will offer a completely new customer experience. Ultimately, the risk for businesses lies in missing out on the significant efficiency and customer experience benefits that digital businesses will offer,” concludes Yee.

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Mass Relators

FEBRUARY 7, 2024

Publix vice president of customer experience Bob Bechtel is retiring from the supermarket retailer after 45 years of service, the company said on Wednesday. Bob has spent his career focusing on customer service,” Publix CEO Kevin Murphy said in a statement. LAKELAND, Fla. His retirement takes effect on March 31.

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Theatro

JANUARY 25, 2023

adults to share their experiences and views on the current state of in-store retail. Here are the results of our retail customer experience survey. Respondents said they were least likely to have an unenjoyable experience at clothing stores (16%), furniture stores (14%), and mattress stores (12%). adults on Jan.

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Inside Retail

AUGUST 8, 2021

An exclusively online supermarket is rolling out across metro Sydney and Melbourne this month to capitalise on the demand for quick and convenient grocery delivery. As a vertically integrated platform, Send owns every level of the customer experience from the warehouses, or Send Shops as they are known, to the inventory and delivery.

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Retail TouchPoints

MARCH 8, 2024

Discount supermarket retailer Lidl U.S. has named four executives with extensive retail experience to top posts, including naming Frank Kerr as the company’s first-ever Chief Customer Officer. Kerr is returning for a second stint at Lidl U.S.,

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I Vend

AUGUST 10, 2021

The COVID surge for supermarkets The pandemic hit many retailers hard, with stores shut and high streets deserted. According to industry experts The Grocer magazine, UK supermarkets continue to see high levels of growth. iVend Supermarket iVend helps supermarkets offer uninterrupted service to their customers.

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Retail TouchPoints

JUNE 29, 2020

Seafood City Supermarket , which sells Filipino specialties and general grocery items in 32 stores in the U.S. and Canada, is rolling out its first-ever online store and mobile app for consumers within the delivery or pickup radius of its locations.

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Retail TouchPoints

AUGUST 25, 2020

DoorDash , best known for restaurant deliveries, is expanding further into the supermarket vertical through partnerships with Meijer , Fresh Thyme and Smart & Final , with plans to add Hy-Vee and Gristedes / D’Agostino “in the coming weeks,” wrote Mike Goldblatt, Head of Grocery and Convenience Partnerships at DoorDash in a blog post.

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A1 Retail

MAY 17, 2023

By Adam Yee, Senior Consultant and retail expert at global tech consulting firm, Slalom The end of March marked a record high for UK supermarket inflation. Although supermarkets are doing their best to keep prices affordable, consumers are still feeling the pinch.

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Retail TouchPoints

JUNE 17, 2021

This pilot, expected to roll out to 200 stores by the end of June 2021, represents Perch’s largest deployment in the pet category and the supermarket vertical. The technology has been used in categories such as beauty, CPG and accessories, primarily in department store environments.

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Retail TouchPoints

SEPTEMBER 21, 2020

“By combining in-store and online shopping experiences together with DSW, we are able to meet the unique needs of every shopper and make the shopping experience — whether in-store, online or both — seamless,” said Randy Edeker, Chairman, President and CEO of Hy-Vee in a statement. Hy-Vee, Inc.

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Retail TouchPoints

JUNE 8, 2022

California-based Vallarta Supermarkets is piloting autonomous robots in five locations in Fresno, Kern, Los Angeles and San Bernadino counties to support employees by identifying in-store hazards. The retailer will test inventory management technology in a sixth store.

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Retail TouchPoints

FEBRUARY 27, 2024

Over the last few months, DoorDash has been expanding to new verticals and growing its supermarket footprint. Ahold Delhaize USA partnered with DoorDash for on-demand deliveries from its five East Coast supermarket banners in February 2024.

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Retail TouchPoints

JULY 20, 2023

including 200 Whole Foods supermarkets, and have clocked more than 3 million uses to date. When members of the restaurant’s loyalty program hover their palm over the reader, associates can pull up their MyPanera account information, greet the guest by name and provide a customized experience, including palm-based payment.

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365 Retail

MARCH 6, 2024

Beloved for its ‘midl’ aisle, ironically cool own-brand socks and sliders, and top-notch in-store bakery, Lidl is now officially the UK’s best supermarket after taking the top gong at a glittering awards ceremony in London last night – the first time it has beaten fellow German grocer Aldi. increase in sales, to £9.3

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Indigo 9 Digital

MAY 2, 2022

That confirms what we already know, the customer experience matters. But what constitutes a great customer experience? When looking at an example of a great customer experience it tends to hit on one of the following elements: 1) it’s helpful, 2) it saves time, 3) it’s friendly, 4) it’s memorable and 5) it fills a need.

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Inside Retail

MARCH 21, 2024

Further, the new store provided Coles with a platform to innovate, a key focus for the supermarket giant. Unlike most retail stores, supermarket layouts are based on an incredible amount of consumer and scientific research, so redesigning stores in this sector is limited by well-defined operational rules and procedures.

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Inside Retail

AUGUST 22, 2023

The retailer has begun rebranding Countdown Supermarkets to Woolworths New Zealand and has started transitioning its Onecard loyalty program to Everyday Rewards. Woolworths CEO Brad Banducci said the year marked a “return to relative stability” after several years of material Covid-related disruption.

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Retail TouchPoints

APRIL 16, 2024

supermarket with cashier-free checkout technology powered by computer vision. ALDIgo, using technology from Grabango , tracks which items shoppers put in their carts; customers can then pay with a credit or debit card or the Grabango app at cashierless pay stations or they can use traditional manned lanes.

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Retail TouchPoints

SEPTEMBER 26, 2023

Hy-Vee is the latest supermarket chain to get into the retail media game with Hy-Vee RedMedia , which is designed to be a full-scale retail media network that enables brands to connect with the retailer’s customer base across multiple platforms.

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Inside Retail

OCTOBER 5, 2023

After the goodwill that was created throughout Covid where the supermarkets and their employees were on the frontline supporting Australians, now there is a danger the relationship is being fractured. For the third year running, the brand has won Best Supermarket in the Canstar Blue customer ratings. Different’ to set it apart.

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Retail TouchPoints

NOVEMBER 30, 2022

Since the merger was first announced in October it has faced steady pushback from consumer groups and legal entities, with opponents claiming that combining the two largest supermarket chains in the U.S. supermarkets that compete directly with each other. “The supermarkets that compete directly with each other.

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Retail TouchPoints

NOVEMBER 18, 2022

Uber Direct, part of Uber Eats, is designed to allow businesses to own the end-to-end customer experience for on-demand deliveries. “Our partnership with Uber combines the power of our two companies’ platforms to enable same-day delivery of purchases made via our ecommerce channels from these retailers.”.

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Retail TouchPoints

APRIL 3, 2024

Amazon is removing its cashierless Just Walk Out (JWO) technology from its Amazon Fresh supermarkets and will not deploy the solution in new locations scheduled to open later this year, according to multiple media reports.

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Inside Retail

JANUARY 4, 2024

Its unparalleled boost to customer experience, ability to automate tasks and drive better decision-making are key influencers in this rise. Enhancing the customer experience from the back end Improving product recommendations is just one layer to how AI and LLMs are transforming retail.

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Retail TouchPoints

JANUARY 30, 2023

The new supermarket concept Addie’s , a self-described “drive-up grocer,” has opened its first store in Norwood, Mass., “With our seed funding, we’ve built an end-to-end experience to serve people in and around Norwood in a way that can be replicated in suburbs nationwide. fueled by $10.1

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Retail TouchPoints

JUNE 30, 2023

Alibaba has opened 12 new Freshippo supermarkets in eight Chinese cities, including Beijing, Shanghai and Guangzhou. Earlier in June, Freshippo executives met with Australian brand leaders about importing produce to China in preparation for the retailer’s IPO , although no date has been set for the public offering.

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Retail TouchPoints

MARCH 26, 2024

Wegmans doesn’t want its employees (or its customers for that matter) to miss what will be the last total solar eclipse visible from North America for 20 years. The supermarket retailer will close 48 stores in upstate New York and Pennsylvania that are located in the “path of totality” from 3 to 3:30 p.m. ET on April 8.

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Retail TouchPoints

FEBRUARY 13, 2024

The supermarket giant will invest $500 million to lower prices on “day one” following the transaction’s close, and also plans to invest $1.3 Citing its actions following previous corporate mergers, Kroger said it plans to lower prices when its planned merger with Albertsons is finalized. billion to improve Albertsons’ brick-and-mortar stores.

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Inside Retail

DECEMBER 20, 2021

Woolies chief executive Brad Banducci has penned an open letter to Australian pharmacists outlining the supermarket group’s plans for Australian Pharmaceutical Industries , should it win out over rival Wesfarmers. We are here to help strengthen it.”.

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Retail TouchPoints

FEBRUARY 13, 2024

The retailer operates 144 supermarkets, mostly under the Family Fare, Martin’s Super Markets and D&W Fresh Market banners. Following a 15 -store pilot project that kicked off in May 2023 , SpartanNash has deployed Tally, an autonomous inventory robot, in 60 more company-operated stores across the Midwest.

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Retail TouchPoints

MAY 24, 2022

Asda, which operates 640 stores including supercenters, superstores and supermarkets, also will work with Bringg to upgrade its fulfillment capabilities. British retailer Asda is enhancing its end-to-end supply chain and retail operations by partnering with Blue Yonder to improve order management.

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Retail TouchPoints

FEBRUARY 9, 2024

The supermarket retailer first partnered with Instacart for deliveries in 2018; more recently, Hy-Vee began working with Uber Eats for delivery from its 260 stores in August 2023.

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Retail TouchPoints

JANUARY 3, 2024

UK supermarket chain Asda is fortifying its digital foundation both for the present and the future. Matt Kelleher, incoming Chief Digital Officer, Asda (Photo credit: Asda) Asda is continuing to evolve how it uses data to improve its customer experience as part of its long-term ambition to become the UK’s second largest grocery retailer.

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Retail Gazette

DECEMBER 14, 2023

Last month Booths axed its self-service checkouts in all but two of its 28 stores, claiming the move was in response to customer demand. The supermarket insisted the change helped it keep its “warm northern welcome” and that having manned tills was better for shoppers. ” Booths definitely sits in the high end camp.

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