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Thinking Outside the Mall: Using Exterior Spaces to Draw Shoppers In

Retail TouchPoints

She noted that the concept of “partial de-malling,” which could include integration of outdoor spaces for walkable plazas and eating areas, food carts/trucks, skating rinks, miniature golf courses and the like, all will contribute to the experiential and entertainment value of a trip to the mall.

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Package Concierge Provides Lockers For 24/7 Contactless Pickup

Retail TouchPoints

Package Concierge , a provider of automated locker solutions, offers outdoor lockers designed for contactless, 24/7 pickup for buy online, pick up in-store (BOPIS) orders. The lockers can streamline BOPIS fulfillment with store process automation to deliver a more convenient customer experience.

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Shinola and Filson to Update In-Store Experience with Omnichannel Platform

Retail TouchPoints

Shinola and Filson will modernize their in-store experiences with mobile POS, order management and store inventory solutions from NewStore.

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5G in Retail: Creating the WOW factor

Retail TouchPoints

Dick’s Sporting Goods , one of the largest sporting goods retailers, recently unveiled its House of Sports store with a running track, rock wall, batting cages and outdoor turf field. Nike still has dedicated coaches on-hand to put customers through their paces when they try out sneakers in their stores.

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To Earn Engagement, Retailers Must Tap into Customers’ Emotions

Retail TouchPoints

Harmon: We’ve done work for Rick Caruso , who has developed some of the popular outdoor malls in Southern California such as Palisades Village, Encino Marketplace and The Grove, and I learned a lot from him about how to create engaging experiences and keep people there.

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Home Depot Strengthens Store Networks to Support Hardware Refresh

Retail TouchPoints

“The environments we operate in are not the most conducive to technology; there’s a lot of dust, concrete and metal that gets in the way ,” said Matsuo. Additionally, the stores tend to be large, and the coverage area needs to be even larger when outdoor spaces are factored in.

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Beyond Parking: Planning Lots For Curbside, Events And Additional Use Cases

Retail TouchPoints

From a tenant standpoint, obviously being outdoors is much more palatable to customers than being indoors nowadays. “This time of necessity breeds invention, and I think we’re seeing it both from a landlord shopping center ownership standpoint as well as from a tenant standpoint,” said Lee.

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