Retail Focus

APRIL 18, 2024

Delivery management platform, Scurri , today reported an increase in the total gross merchandising value (GMV) of goods processed through its platform, which totalled over €12 billion in 2023.

Management 147

Management Fulfillment Checkout Promotions 147

Inside Retail

OCTOBER 17, 2023

Great product diversity, changing consumer demands, and the expansion of e-commerce have turned inventory management into a major pain point for retailers. Poor inventory management results in overstocking and under-stocking, impaired cash flow, and losses from theft and spoilage. Here are some reasons why: 1.

Inventory Management 182

Inventory Management Management Drop-Shipping Fulfillment 182

Inside Retail

APRIL 26, 2024

Thanks to rapid innovations in supply chain management, AI technology and digital marketing, e-commerce is increasingly playing an integral role in the lives of everyday Aussies. Increasing customer retention rates by as little as 5 per cent can result in 25-95 per cent more profit for your business. With over 4.95

Customer Retention 277

Customer Retention Fulfillment Social Commerce Supply Chain Management 277

Retail TouchPoints

JULY 14, 2020

How retailers handle this kind of volume and create a great customer experience, while dealing with the new retail realities of contactless pickup caused by COVID, will determine their level of success in the future. BOPIS Fulfillment Options. How retailers fulfill BOPIS is the hot topic.

Fulfillment 239

Fulfillment Payment Services Outdoor Customer Experience 239

Mass Relators

MAY 22, 2023

Walmart opened a high-tech market fulfillment center at a store here Monday in support of its strategy of leveraging physical stores to fulfill online orders. Walmart says it believes that it can transform fulfillment through digitization and the end-to-end connection of its store and supply chain assets.

Fulfillment 52

Fulfillment Marketing Shopping Customer Experience 52

Inside Retail

SEPTEMBER 7, 2021

A study by Inside Retail found that the ANZ e-commerce market experienced five years worth of growth in just six months from March 2020. At the same time, they also realised that managing an e-commerce business comes with its own challenges and requires a different set of tools. The growing role of technology partners.

Fulfillment 130

Fulfillment Shipping Management Customer Experience 130

Retail Focus

APRIL 20, 2023

Akeneo , the product experience company, is pleased to announce that it has been recognised by Ventana Research , an independent market research and technology advisory services firm, as a Value Index Leader in the 2023 Product Experience Management (PXM) Value Index.

Management 130

Management Customer Experience Fulfillment Marketing 130

Inside Retail

APRIL 28, 2024

At Starshipit , we surveyed leading retailers from around the globe for our latest report, Evolving Expectations 2024 , to bring you the freshest insights on what truly drives customer satisfaction in shipping and fulfilment. This is a crucial phase of the customer journey, with 46.5 In fact, 33.7 What’s the rush?

Checkout 246

Checkout Shipping Fulfillment Customer Experience 246

Retail Focus

JUNE 7, 2023

Next generation delivery management platform, Scurri , whose retail and brand partners include Vision Direct, Biscuiteers and Natural Baby Shower, today announced two new strategic appointments as it continues to scale growth in the United Kingdom. Additionally, Matthew Hunt joins the Scurri team in the role of Demand Generation Manager.

Management 130

Management Promotions Fulfillment Marketing 130

Retail TouchPoints

NOVEMBER 27, 2023

Ikea will open a Plan and Order Point as its third store in the Dallas-Fort Worth market on Nov. 29, 2023, offering design consultations as well as a location where customers can pick up their online orders. The 10,800-square-foot location in Southlake joins two large-format stores in Frisco and Grand Prairie, Texas. in a statement.

Planning 147

Planning Marketing Customer Experience Location 147

Retail TouchPoints

MARCH 6, 2024

Canseco’s Market , Harps Foods and Price Chopper have joined the 600+ retail banners using Instacart Storefront to support their ecommerce sites. The solution features built-in catalog services and automated marketing campaigns as well as flexible fulfillment solutions that allow retailers to choose the model that works best for their stores.

Grocer 209

Grocer Fulfillment Supermarket Marketing 209

365 Retail

APRIL 18, 2024

Delivery management platform, Scurri , today reported an increase in the total gross merchandising value (GMV) of goods processed through its platform, which totalled over €12 billion in 2023.

Management 104

Management Checkout Fulfillment Promotions 104

Retail TouchPoints

JULY 3, 2023

If you asked our CEO pre-pandemic who we were, he would say we are a marketing and entertainment company that happens to sell shoes ,” said Jenna Flateman Posner, Chief Digital Officer (CDO) at Snipes in an interview with Retail TouchPoints. “We market, we had the autonomy to redefine our go-to-market strategy.”

Management 258

Management Payment Services Drop-Shipping Marketing 258

365 Retail

FEBRUARY 15, 2024

Retail success hinges significantly on the seamless operation of warehouses, where every detail from inventory management to order fulfilment directly influences customer satisfaction and bottom-line results.

Management 52

Management Inventory Management Fulfillment Customer Experience 52

Retail TouchPoints

APRIL 18, 2023

The product you eventually choose is just the one that was better marketed, it’s not actually the best product.” He promises that buying on Flip will be “the best shopping experience you’ve ever had,” with same-day shipping on all orders and next-day delivery for customers in California (a bit longer for users in the rest of the country).

Marketing 256

Marketing Payment Services Beauty and Health Fulfillment 256

Retail TouchPoints

AUGUST 14, 2020

However, retail marketers often lack the data they need to develop and execute more empathetic messaging. This data deficit makes it difficult for marketing to keep pace with a rapidly changing environment. Last year the top priority was engaging customers in real time. The use of AI by marketers globally has increased by 186%.

Marketing 255

Marketing Consumer Checkout Customer Experience 255

Retail TouchPoints

APRIL 5, 2024

“The addition of food delivery to Uber’s ongoing partnership with Waymo reflects both companies’ mission to encourage zero-emission trips and unlock greater innovation for consumers and merchants in Phoenix and beyond,” wrote Noah Zych, Global General Manager for Autonomous Mobility and Delivery at Uber Eats in a blog post.

Marketing 224

Marketing Checkout Management Consumer 224

Retail TouchPoints

MARCH 14, 2024

The retailer already has opened similar pro-focused hubs across the country and expects to have 17 top pro markets equipped with new capabilities by the end of this year. Over the last several years, we have been investing to deliver a faster, more convenient, differentiated experience for our pros.

Fulfillment 226

Fulfillment Management Marketing Location 226

Inside Retail

MARCH 7, 2024

Our 2024 report features C-level executives with decades of leadership experience, alongside start-up founders and digital specialists with a wide range of skills, from marketing to logistics. We turbocharged our warehouse operations, transforming fulfilment into a well-oiled machine ready to scale. You can download it here.

Fulfillment 249

Fulfillment Shipping Returns Inventory Management 249

Star Miconics

MARCH 8, 2024

of the world’s population, about 2 billion people, takes advantage of meal delivery, and they expect the market to grow to 2.5 Analysts also expect the grocery delivery market , now about $257.5 Grocers have repurposed space and reallocated labor to manage online orders. Statista analysts estimate that 27.4% billion by 2028.

Fulfillment 52

Fulfillment Kiosk Grocer Point of Sale 52

Inside Retail

APRIL 30, 2024

This acquisition paved the way for RM Williams’ most significant digital investment yet, encompassing a comprehensive overhaul of its e-commerce platform, marketing strategies, and store systems. When we set about this project, it was to look at the way we connect with our customers.

Clienteling 147

Clienteling Checkout Customer Experience Inventory Management 147

Retail TouchPoints

SEPTEMBER 23, 2022

In internal fulfillment, the business handles the complete process of storing, packing and shipping. The company must have a warehouse to keep its inventory, and a logistics team to manage the goods for storing, ordering and shipping directly to stores/distributors or customers. Each option has its benefits and disadvantages.

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Fulfillment Shipping Inventory Management Management 296

Inside Retail

MARCH 19, 2024

Tara Daly, senior director of product marketing at Loop Returns , shares with Inside Retail advice on getting started in the US market, some tips on cross-border shipping and logistics – including managing returns in a way that builds customer loyalty – and how to drive repeat business.

Planning 290

Planning Shipping Returns Customer Retention 290

Inside Retail

MAY 6, 2024

“No matter our growth, we want to feel grassroots, where people can really connect to our brand and messaging,” James Smith, Merry People general manager, told Inside Retail. Our global markets are really important to us as we believe we have a unique product offering and positioning in the market.”

Boutique 263

Boutique Fulfillment Marketing Customer Experience 263

Retail TouchPoints

JULY 14, 2023

Generative AI is set to revolutionize ecommerce, enabling a more interactive and personalized shopping experience, which is integral to both attracting and retaining customers. In the crowded landscape of ecommerce, a positive customer experience across every aspect of an order has become intrinsic to online success.

Fulfillment 198

Fulfillment Dead-Stock Customer Experience Inventory Management 198

Inside Retail

MARCH 24, 2024

ShipStation, a global leading provider of shipping software solutions, has announced its continued investment in the Australian market. These enhancements include the introduction of checkout rates, shipping strategies, auto-split, ODBC support and custom labels.

Merchant Services 130

Merchant Services Drop-Shipping Checkout Fulfillment 130

Mass Relators

JANUARY 12, 2023

to offer delivery and store pickup services to retail customers using Walmart’s fulfillment network. Together with Salesforce, retailers can scale their business and deliver the personalized, convenient experiences shoppers expect.”. BENTONVILLE, Ark.—Walmart

Fulfillment 52

Fulfillment Management Customer Experience Consumer 52

Retail TouchPoints

SEPTEMBER 29, 2023

With our Editor’s Perspectives column, you’ll get insights and opinions from the Retail TouchPoints editorial team as they dig into the latest trends in retail, marketing and tech. There are plenty of other ways sellers can get their goods to market. Indeed, retail is one of the least consolidated industries in the U.S.

Advertising 261

Advertising Fulfillment Customer Experience Marketing 261

Retail Focus

FEBRUARY 20, 2024

Retailers and brands who outsource post-purchase updates to third-party fulfillment or courier companies could be missing out on valuable customer engagement opportunities, according to the latest research from Scurri , the next-generation delivery management platform.

Fulfillment 147

Fulfillment Customer Experience Shipping Management 147

Retail TouchPoints

JULY 26, 2021

Building an online presence starts with a well-designed website supported by an effective digital marketing plan. You will need their talents when it comes to: Design Customer experience (CX) Search engine optimization (SEO) Web maintenance Customer engagement Product returns. Digital Marketing.

Wholesale 275

Wholesale Payment Services Fulfillment Returns 275

Retail TouchPoints

SEPTEMBER 25, 2023

“While we’ve returned to some sense of normalcy, the VUCA [volatile, uncertain, complex and ambiguous] proposition has become a reality,” said Dr. Thomas Goldsby, Professor and Chair in Logistics in the Supply Chain Management Department of the University of Tennessee. We’re now battle-tested.” To provide a 99.5%

Returns 295

Returns Supply Chain Management Fulfillment Customer Experience 295

Retail TouchPoints

AUGUST 10, 2023

From generating product descriptions and dynamic pricing to improving data quality and automating redundant tasks, AI has been monikered as the magical fix-it-all technology that promises to slash time-to-market, quadruple employee productivity and deliver larger-than-life customer experiences.

Customer Experience 224

Customer Experience Shipping Management Marketing 224

Hyken

OCTOBER 27, 2023

This week, we feature an article by Srushti Shah, Head of Product Marketing for Middleware. She writes about how flexible workspaces revolutionize work, enhancing customer experiences through cost savings, increased productivity, and a dynamic, collaborative environment.

Customer Experience 48

Customer Experience Customer Retention Promotions Fulfillment 48

Retail TouchPoints

MARCH 30, 2022

Consumers’ continued reliance on omnichannel fulfillment has created new opportunities for industry giants like Walmart to differentiate and gain market share. comparable sales growth and growing market share in grocery during Q4 2021, and much of this success can be attributed to its robust last mile and fulfillment strategy.

Fulfillment 267

Fulfillment Drop-Shipping Supply Chain Management Grocer 267

Rangeme

AUGUST 1, 2022

Fulfillment is a broad term that encompasses every aspect of storing, packing, and shipping your goods. When you launch your products, you may manage this work yourself to save on labor and storage costs. A third-party logistics company, or 3PL, exists to manage the storage, order picking, packing, and shipment of your products.

Fulfillment 52

Fulfillment Shipping Wholesale Planning 52

Retail TouchPoints

AUGUST 17, 2023

They strive to create seamless, personalized customer experiences to continue to attract discerning consumers and build efficient supply chains, yet they often encounter barriers presented by fragmented technology infrastructure, which hinders scalability without disruption. These businesses find themselves at a demanding intersection.

Consumer 215

Consumer Payment Services Supply Chain Management Store Layout 215

Inside Retail

APRIL 28, 2024

At Starshipit , we surveyed leading retailers from around the globe for our latest report, Evolving Expectations 2024 , to bring you the freshest insights on what truly drives customer satisfaction in shipping and fulfilment. This is a crucial phase of the customer journey, with 46.5 In fact, 33.7 What’s the rush?

Checkout 147

Checkout Shipping Fulfillment Customer Experience 147