Retail TouchPoints

MAY 31, 2022

There are an almost infinite number of answers, but the long and the short of it is that 5G will enable merchants to perform intricate digital tasks faster and on a much larger scale. “5G a retail store] with their own custom networks. 5G and mobile-edge compute can transform the business experience,” said Verizon’s Collins.

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Merchant Services Checkout Shrinkage ATS 345

Retail TouchPoints

OCTOBER 6, 2022

The Retail TouchPoints 2022 Retail Strategy & Planning (#RSP22) webinar series, now available on-demand, offered a wealth of tips and best practices across critical areas including pricing, location-based technology, inventory management and marketplaces. Mastercard Spending Data Reveals 4 Key Takeaways for Holiday 2022.

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Merchant Services Payment Services Promotions Location 244

Retalon

DECEMBER 8, 2021

Why should retailers care about their Order Fulfillment Process? Order fulfillment may seem like a fairly straightforward process and according to the generic “high-level” definition, it is. In today’s market, putting the right fulfillment system in place gets you a competitive edge.

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Merchant Services Fulfillment Drop-Shipping Shipping 41

Retail TouchPoints

AUGUST 1, 2022

Amazon is continuing to expand its last mile services beyond its own retail ecosystem with the addition of same-day delivery service from a number of leading retailers’ stores, including PacSun , GNC , SuperDry and Diesel. The service is free for U.S. Sur La Table and 100% Pure also will join this roster in the next few months.

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Merchant Services Fulfillment Checkout Location 243

Retail TouchPoints

SEPTEMBER 8, 2023

As they begin to address these expectations, many retail IT teams are finding that the process is costly and complex. And although omnichannel fulfillment is growing in importance, they still want to drive offline sales and bring people into the store, while also minimizing the impact of shipping costs on their bottom line.

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Merchant Services Shipping Fulfillment Markdowns 203

Retail TouchPoints

AUGUST 10, 2020

Not long ago, the Chief Experience Officer was introduced to retailers as a role that could oversee the entire customer and employee experience sectors of a business. However, when it comes to retail specifically, oftentimes the customer experience is fully dependent on the supply chain experience.

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Merchant Services Customer Experience Returns Fulfillment 152

Inside Retail

FEBRUARY 15, 2022

The pandemic continues to influence customer purchasing priorities and penetration in the omnichannel environment, which is affecting assortment mix and demand at each location. This is creating new challenges for retail operations, including a particular demand for agile merchandise planning and supply-chain processes.

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Planning Merchant Services Fulfillment Department Stores 130

Inside Retail

SEPTEMBER 19, 2022

The two facilities are located in Karachi and Lahore, and they will be among the most technologically advanced logistics facilities in South Asia. From cross-border logistics to local seller pick-up services, the company has also focused on first-mile sortation, international line hauls, digital customs clearance and after sales services.

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Payment Services Merchant Services Fulfillment Consumer 130

Retail TouchPoints

DECEMBER 6, 2021

In the last year, startups such as Jokr , Gorillas and GoPuff have left legacy delivery services like Uber Eats and Instacart scrambling to keep up in the speed wars. To start, ultra-fast deliveries will be offered from a new DashMart location in Chelsea, with more locations and partners coming over the next few months.

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Merchant Services Location Planning Consumer 274

Retail TouchPoints

DECEMBER 14, 2022

The partners piloted the program in select geographies this fall and are now expanding to offer nationwide delivery from more than 900 of Kroger’s sushi locations and 1,600 floral locations in under one hour. Then, in 2018, the retailer launched its own internal delivery service featuring nearly 55,000 items. in a statement.

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Merchant Services Grocer Location Consumer 238

Retail TouchPoints

JUNE 10, 2020

However, unchecked abuse of returns policies can put a merchant out of business: 54% of the merchants surveyed in a study conducted on behalf of Forter indicated that they lost more than $5 million in revenue each year due to returns abuse. Returns Abuse And Customer Expectations. Customers Abusing Merchant Policies.

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Retail TouchPoints

DECEMBER 14, 2020

I was just in a mass merchant store the other day and they had a display with a bunch of different types of disinfectants and hand sanitizer brands I had never heard of prior to the pandemic. You can create that blended experience, and I think this is where the advantage of having that real estate footprint is going to come into play.”.

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Shopping Merchant Services Fulfillment Returns 299

Retail TouchPoints

NOVEMBER 11, 2021

Hear how the retailer was able to fine-tune the search experience to drive discovery and conversions during a lunch-and-learn session on Nov. Brick-and-mortar locations are still essential parts of the shopper journey, but they need to be reconfigured to accommodate both shopper discovery and functions like flexible store-based fulfillment.

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Merchant Services Payment Services Consumer Beauty and Health 293

Retail TouchPoints

SEPTEMBER 3, 2020

In the wake of COVID-19, returns are receiving serious (and necessary) attention for several key reasons: Retailers are spending more processing returns in stores. Conversely, 73% of consumers responding to a survey by Returnly said they would not shop with a brand again after a poor returns experience.

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Returns Merchant Services Department Stores Shipping 328

Retail TouchPoints

DECEMBER 13, 2023

For example, they need to support omnichannel services like BOPIS, ship-from-store and seamless returns. customer experience). For example, Sorel had an anniversary coming up and they were across Nordstrom locations, but they don’t currently have their own brand in stores anymore.

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Loss Prevention Visual Merchandising Sporting Goods Store Operations 270

Storis

JANUARY 22, 2024

Retailers are also offering services within their spaces. Netflix itself is opening retail locations aligned with its latest shows. In-store events, competitions, and merchandise vignettes that are social-media-worthy or gamified can compel families to visit retail locations, while savvy merchandising can capture impulse sales.

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Home Furnishings Payment Services Merchant Services Fulfillment 52

M19 Retail

OCTOBER 17, 2023

. “We are excited to have partnered with Mi9 Retail to standardize our retail systems across the growing number of locations as well as to upgrade our retail technology while moving all operations to the cloud. This will result in improved stock accuracy and a more efficient supply chain across 10+ resorts and 140+ retail locations.

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Merchant Services Point of Sale Inventory Management Checkout 40

365 Retail

MAY 7, 2021

Trust is an important factor in customer experience. E-tailers have to ensure the customer consent is captured (needs to be opt-in vs opt-out) and is passed on to various systems at the backend, such as the marketing automation, CRM and customer support. Support for mobility : Mobile commerce is on a steady rise.

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Merchant Services Payment Services Returns Inventory Management 96

Retail TouchPoints

OCTOBER 20, 2020

Traditionally, the physical store has been where people have gone through that shopping experience — finding what works best for them with time on their hands, walking through their favorite store, using their senses of sight and touch to figure out what’s going to work best. You should 100% be doing that right now.”.

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Merchant Services Shopping Consumer Business Communication 149

Mass Relators

APRIL 28, 2022

With [Amazon Web Services] growing 34% annually over the last two years, and 37% year-over-year in the first quarter, AWS has been integral in helping companies weather the pandemic and move more of their workloads into the cloud. Amazon opened a new, larger Amazon Go store format for customers in suburban areas in the U.S.,

Checkout 52

Checkout Merchant Services Fulfillment Location 52

Retail TouchPoints

JULY 17, 2020

Mass merchants in particular have benefited from this change: private label sales in the segment have increased by 41% over the past five years , approximately 4X higher than overall private label growth. The pandemic also may accelerate retailers’ embrace of smaller stores located closer to shoppers’ homes. growth rate.

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Inside Retail

AUGUST 30, 2022

According to CommBank data 2 , online turnover across our merchant base has grown 18.2 per cent higher in the past year as customers emerged from lockdowns, albeit from a lower-than-average base. Consumers’ experience during the pandemic exposed them to a world of convenience where they could shop on their terms, not the retailer’s.

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Merchant Services Payment Services Target Market Accounting 26

Retail TouchPoints

AUGUST 13, 2021

With more than 10 years of experience in digital marketing, ecommerce strategy and digital transformation, she has helped architect omnichannel strategies for hundreds of brands and retailers, including Michael Kors, Joann Fabrics , Converse and Billabong Brands. As a result, companies had to contemplate, ‘What is my omnichannel strategy?

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Merchant Services Payment Services Fulfillment Advertising 299

Rangeme

JULY 29, 2022

What Fast Fulfillment Means to Consumers. Most retailers’ supply chains were not prepared for the abrupt switch in transportation and fulfillment needs or the sudden spike in consumer demand. . 3 Unexpected Benefits of Fast Fulfillment. What Fast Fulfillment Means to Retail Partners.

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Fulfillment Merchant Services Drop-Shipping Shipping 52

Retail TouchPoints

AUGUST 18, 2022

Most buy now, pay later offers are interest- and fee-free, unless customers miss a payment. consumers say they have used a buy now, pay later service, according to a recent study from The Ascent, a Motley Fool service. BNPL fulfills a need that previously wasn’t being met,” said Sharp. In fact, 50% of U.S

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Merchant Services Payment Services Consumer Point of Sale 255

Retail TouchPoints

FEBRUARY 29, 2024

The point-of-sale (POS) system has always been the one truly indispensable technology for any merchant, large or small. Among other benefits, these types of solutions simplify employee training and make it easier to move associates to different locations as scheduling needs demand.

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Point of Sale Merchant Services Payment Services Checkout 217

Retail TouchPoints

MARCH 29, 2022

Sessions illustrate the increasingly complex nature of the customer experience, and how the lines between commerce, marketing, service, and even supply chain and fulfillment, continue to blur. Why the Non-Purchaser Might be Your Most Important Customer. Proven Omnichannel Service Strategies from Retail Experts.

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Payment Services Merchant Services Consumer Customer Experience 206

Retail TouchPoints

NOVEMBER 3, 2020

By creating narrower product assortments and limiting inventory levels — especially for product shipments headed to brick-and-mortar stores —merchants would gain the ability to react more quickly to changing consumer trends, and even potentially reduce their need for markdowns. Keith Jelinek. What can the retailer learn from and improve?

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Drop-Shipping Merchant Services Fulfillment Shipping 183

Inside Retail

MARCH 8, 2022

ShipStation, the world’s largest multi-channel, multi-carrier e-commerce shipping solution, is launching a new feature designed to bring better savings to small businesses signed on to the service. ShipStation now offers discounted rates, so there’s more added value and convenience for the merchants.

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Shipping Merchant Services Payment Services Accounting 130

Store Growers

SEPTEMBER 21, 2017

To be completely transparent I’ve long wanted to start my own online store and document the whole process. So another reason for this project was to get hands-on experience of some other parts of an ecommerce business. Things like merchandising to customer service to fulfilment. Printing on demand service.

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Merchant Services Payment Services Drop-Shipping Shipping 57

Retail TouchPoints

MARCH 2, 2021

It was the kind of “-geddon” that could be seen coming from a mile away — a perfect storm combining an ecommerce boom; retailers, fulfillment centers and shipping providers that were already stretched thin by a global pandemic; and the historically hectic holiday season looming. That number was even higher in January 2021. “

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Returns Merchant Services Drop-Shipping Consumer 282

Retail TouchPoints

SEPTEMBER 15, 2020

The good news is that retailers can make a number of adjustments both to reduce return rates and to make the overall process more streamlined and less costly. Direct Consumers To Physical Locations. in the retailer’s facilities. in the retailer’s facilities. Happy Returns works with retailers in two ways.

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Retail TouchPoints

MAY 12, 2021

These forays into multichannel enhanced the overall customer experience, improved conversion rates and added to Signet’s ability to meet customers whenever and however they chose to shop. Still others made Zoom part of their sales and customer support strategies. Agility Pays Off.

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Jewelry Merchant Services Customer Experience Wholesale 211

Inside Retail

JUNE 30, 2021

IR: How would you describe Malaysian customers’ current lifestyles and shopping behaviours, and how is Pavilion catering to that? The demand for personalised customer experiences has increased. This is because retail offers certain experiences that online shopping simply cannot replicate.

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Department Stores Merchant Services Outdoor Shopping 246

Retail Geek

OCTOBER 6, 2022

Services to other retailer. So instacart launched a whole sort of portfolio that they call the connected stores which are kind of all these back at back of house. [9:02] So instacart launched a whole sort of portfolio that they call the connected stores which are kind of all these back at back of house. [9:02]

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Social Commerce Merchant Services Shopping Promotions 52

Retail Geek

APRIL 7, 2023

Scot: [2:18] Yeah you’re going to a more exotic location I’m jealous. So that was interesting and then the to me the most geeky coolest thing of all although controversial is during the pandemic, the Brazilian government launched a government-sponsored instant payment system so I got.

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Merchant Services Payment Services Social Commerce Advertising 52

Retalon

AUGUST 5, 2020

Stock-outs result in lost sales and degrade the customer experience. Merchants and inventory analysts must be aware of how well they are getting their products to the stores. Merchants can use GMROI to create more profitable assortment plans and develop more effective promotions. Why Measure In-Stock Percentage.

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Inventory Turnover Promotions Merchant Services Markdowns 41