365 Retail

OCTOBER 30, 2023

In response to economic uncertainties, 44% of respondents are actively managing their finances. Over a quarter (25%) of consumers consult reviews of small businesses before making a purchase, emphasizing the importance for small enterprises to showcase customer feedback.

Customer Experience 111

Customer Experience Shopping Boutique Finance 111

Retail Gazette

FEBRUARY 6, 2024

Advanced Supply Chain (ASC) polled 100 UK retailers, with 63% reporting a rise in the number of goods being returned during the last year, which they attribute largely to the squeeze on consumer finances. First and foremost, brands must provide consumers with what they want.

Customer Experience 52

Customer Experience Returns Inventory Management Point of Sale 52

Retail TouchPoints

MAY 10, 2024

will be great news for Irish customers, and we’re looking forward to opening its virtual doors in 2025,” said John Boumphrey, Ireland and UK Country Manager at Amazon in a statement. “The launch of Amazon.ie billion over the last decade, according to the company.

Fulfillment 203

Fulfillment Finance Returns Management 203

Inside Retail

NOVEMBER 15, 2021

Whether you’re looking to get paid faster, address current debtors or provide a better customer experience, implementing an integrated payment solution that delivers more ways for customers to pay their invoices, is a great solution for any business. Finance teams spend around 65 per cent of their time on manual processes.

Payment Services 264

Payment Services Planning Finance Accounting 264

Inside Retail

OCTOBER 13, 2021

There are two key changes you can make in your business to get paid on time while continuing to provide your customers with payment flexibility: Introduce an integrated payment system; and Provide flexible payment options. Create a positive customer experience. Flexible payments will improve your cash flow management.

Payment Services 355

Payment Services Finance Customer Experience Wholesale 355

Retail TouchPoints

AUGUST 31, 2021

Walgreens Boots Alliance (WBA) has made a series of new executive appointments that include the creation of the role of Chief Customer Officer for Walgreens , responsible for the customer experience across all consumer touch points. Newly appointed SVP and CFO Gruener will lead the finance organization for Walgreens.

Finance 241

Finance Customer Experience Marketing Consumer 241

Inside Retail

MARCH 21, 2024

Choco Up – a company that helps e-commerce brands grow and scale their business with fast, flexible and founder-friendly revenue-based financing – decided to look into consumer intentions and behaviours to find out what else drives purchasing decisions in today’s retail environment beyond price. Free delivery was nominated by 40 per cent.

Consumer 130

Consumer Dead-Stock Finance Inventory Management 130

Inside Retail

NOVEMBER 4, 2021

Offering people the ability to spread out their payments for goods and services across regular intervals enables consumers to better manage their own cash flow. With the potential to transform how companies manage their cash flow, BNPL for businesses is here to stay. . Shift the financial risk with third-party business finance.

Payment Services 246

Payment Services Consumer Finance Wholesale 246

Retail TouchPoints

DECEMBER 22, 2022

Linnartz was appointed President of Marriott in 2021 and currently is leading the hospitality brand’s multi-billion dollar technology transformation, designed to improve customer experience, drive topline revenue and increase operational efficiency. Early in her career, Linnartz worked with Hilton Worldwide.

Finance 264

Finance Customer Experience Consumer Marketing 264

Retail TouchPoints

SEPTEMBER 8, 2023

“The evolution toward a cookieless world and consent management issues with zero- and first-party data make it more difficult for marketers to access data,” wrote the July 2023 report’s authors, Thomas Husson and Rusty Warner, both VPs and Principal Analysts at Forrester.

Marketing 226

Marketing Finance Customer Experience Management 226

Retail TouchPoints

FEBRUARY 1, 2024

Kirkland’s has received $12 million from a global asset management firm to support its strategic repositioning efforts. Shonak, Senior Managing Director of the Transaction Team and Head of North America Lending at Gordon Brothers. “We

Finance 147

Finance Management Customer Experience ATS 147

A1 Retail

SEPTEMBER 24, 2021

. Hitachi Capital Consumer Finance, a division of Hitachi Capital (UK) PLC, has announced that it will be rebranding under the new trading style of NOVUNA Consumer Finance by April 2022, while Hitachi Personal Finance will become NOVUNA Personal Finance.

Finance 59

Finance Consumer Point of Sale Customer Experience 59

365 Retail

OCTOBER 5, 2021

We needed a solution that allowed us to centralise our task management and communications across our entire store estate, to ensure the customer experience and ‘look and feel’ of our stores was both consistent and streamlined. Until then we had been using multiple, manual channels that were labour intensive.

Customer Experience 52

Customer Experience Visual Merchandising Point of Sale Employee Engagement 52

Retail TouchPoints

JULY 13, 2023

Today’s world has shown us how geopolitical issues, outbreaks of conflict, terrorism and large-scale organized crime (including cybercrime) are becoming increasingly entwined with fraud, compliance and risk management. The fact is that many fintechs and non-finance businesses simply don’t want the hassle of doing compliance by themselves.

Merchant Services 221

Merchant Services Payment Services Finance Management 221

Retail TouchPoints

NOVEMBER 3, 2021

Sodipo most recently led Product Finance and Strategy at Stripe and will bring her expertise in payments to Glossier’s Accounting and Finance teams. She also will draw upon prior experience at roles in private equity firms to help the retailer continue scaling its business. Seun Sodipo will take the CFO job in February 2022.

Finance 250

Finance Payment Services Accounting Returns 250

Retail TouchPoints

JUNE 13, 2023

This shift toward unified commerce requires us to blur the lines between physical and digital retail and create a consistent and integrated customer experience across channels. Personalization: With the amount of choice available today, consumers expect personalized experiences tailored to their preferences and behaviors.

Customer Experience 226

Customer Experience Inventory Management Marketing Consumer 226

Retail TouchPoints

FEBRUARY 5, 2024

As the RMN market is projected to surpass $100 billion in coming years, it’s no surprise that RMNs have been sprouting across various sectors, from hospitality and finance to conventional retail.

Accounting 255

Accounting Finance Marketing Consumer 255

Retail TouchPoints

FEBRUARY 14, 2023

Consumer-facing brands have spent hundreds of millions of dollars over the past few decades creating unique customer experiences in their physical brick-and-mortar locations. A new customer experience study from J.D. Take retail banks and credit card providers, for example.

Customer Experience 200

Customer Experience Boutique Finance Apparel 200

Inside Retail

JULY 13, 2023

Coles names new data manager By Dean Blake Supermarket chain Coles has announced the appointment of David Han as general manager for its digital engineering and data division. She has a background in marketing, finance and accounting which gained from her previous roles.

Finance 130

Finance Fashion Supermarket Accounting 130

Retail TouchPoints

APRIL 15, 2021

Signifyd has received $205 million in Series E growth equity financing that values the company at $1.34 With this latest investment, Signifyd has the roadmap, the resources and technical talent to enable merchants to push the customer experience to that future state — and to keep pushing it forward for years to come.”.

Merchant Services 183

Merchant Services Payment Services Checkout Finance 183

Retail TouchPoints

JANUARY 26, 2024

In fact, more than 15% of shoppers say they will literally abandon a retailer and shop elsewhere if a merchant only has limited payment and financing choices available , according to a recent IDC study. It’s clear that the payment experience has become the new CX battleground.

Merchant Services 230

Merchant Services Payment Services Checkout Finance 230

Inside Retail

MAY 5, 2024

Tailor customer experiences to local regions New geographies, demographics, and languages require different approaches. Coordinating logistics, warehousing, customs procedures, and cross-border delivery, demands meticulous planning and coordination. Want more insights? You can catch the on-demand recording here.

Payment Services 147

Payment Services Inventory Management Finance Customer Experience 147

Retail TouchPoints

AUGUST 4, 2023

Micro markets often come with management software that can help airport employees in the food and beverage industry increase productivity and optimize operations. Features such as inventory management and the ability to track sales allow operators to keep track of which items sell better than others.

Payment Services 226

Payment Services Kiosk Marketing Shrinkage 226

Retail TouchPoints

SEPTEMBER 19, 2023

With Salesforce’s 2023 holiday predictions forecasting that BOPIS (buying items online for in-store or curbside pickup) will influence $28 billion in incremental sales during the holiday season, retailers seeking to capitalize on this revenue opportunity need to ensure their store operations and inventory management practices are up to par.

Store Operations 254

Store Operations Shipping Fulfillment Store Layout 254

Retail Focus

MARCH 6, 2024

Expert Manager at Univers Retail | Published author | Visiting lecturer. To address these issues, luxury brands are seeking innovative solutions, with blockchain technology emerging as a promising tool to safeguard authenticity and enhance the customer experience. Ghalia BOUSTANI. What are Blockchains and how do they work?

Inventory Management 147

Inventory Management Customer Experience Fashion Consumer 147

Retail TouchPoints

APRIL 28, 2023

Digitization has overhauled much of the business world, and in departments like finance or marketing you’d find most employees are hooked on apps that serve up-to-date information on the status of their programs and connect them with others on their team for real-time collaboration.

Finance 240

Finance Employee Engagement Supermarket Management 240

Retail TouchPoints

DECEMBER 1, 2021

Shipping and delivery will continue to play a major role in how retailers, both small and large, perform and provide effective customer experiences. Identifying ecommerce platforms that help them deliver excellent customer experiences and don’t negatively affect their marketplace power can help position retailers for success.

Shipping 271

Shipping Finance Customer Experience Consumer 271

Retail TouchPoints

NOVEMBER 17, 2020

The RSA transaction will be supported by up to $165 million in new equity investments from a fund managed by the Ares Management, the Carlyle Group and Brigade Capital Management. Additionally, Guitar Center has negotiated $375 million in Debtor-In-Possession financing and plans to raise $335 million in new senior secured notes.

Planning 163

Planning Finance Shipping Management 163

365 Retail

SEPTEMBER 11, 2023

Prior to her role at Sainsbury’s, she held management positions at the Co-operative Group and Lidl, and brings a wealth of non-executive experience, including board member roles with Arcus Facilities Management and Elim Housing. Joanne’s recruitment is part of a wider drive by bp to invest in its convenience retail proposition.

Finance 111

Finance Customer Experience Management Consumer 111

I Vend

SEPTEMBER 8, 2022

If you’re looking to improve workflow processes at your store, and you’ve done your research, you’ve inevitably discovered the power of retail management systems (RMS). The most powerful RMSes, especially for the retail sector, boost the customer experience by streamlining the acquisition of goods and services for your customers.

Management 52

Management Inventory Management Promotions Location 52

Retail TouchPoints

AUGUST 10, 2020

However, when it comes to retail specifically, oftentimes the customer experience is fully dependent on the supply chain experience. Today, as we did a few years ago with the rise of the Chief Experience Officer, we are seeing a growing need for a C-suite level expert in each area of the retail customer experience.

Merchant Services 152

Merchant Services Customer Experience Returns Fulfillment 152

Retail TouchPoints

JULY 8, 2022

Say Farewell to Cart Abandonment, Welcome Loyal Customers. Customers that have a positive point-of-sale financing experience are more likely to repeat purchases from that retail brand if the BNPL option is white-labeled for the retailer. The best part?

Merchant Services 241

Merchant Services Payment Services Point of Sale Checkout 241

Inside Retail

JANUARY 5, 2023

We continue to manage our financial position amidst a changing landscape and work with expert advisors as we consider all paths and strategic alternatives to accomplish our short- and long-term goals,” said Gove. Put bluntly, the business is moving at rapid speed in the wrong direction with bankruptcy the most likely destination.”.

Planning 130

Planning Payment Services Finance Customer Experience 130

Inside Retail

FEBRUARY 29, 2024

You need to drive growth, deliver compelling customer experiences, and demonstrate a tangible return on investment from your marketing initiatives. Marketing plays a key role in understanding customer needs, tailoring offers, and building relationships that drive loyalty.

Marketing 130

Marketing Returns Customer Experience Planning 130

Retail TouchPoints

MARCH 31, 2023

In the same manner, the new service providers, the payment platforms, get worked up over Banking-as-a-Service and Embedded Finance, the latest industry buzzwords, without fully explaining the simplicity and value of the proposition. Many customers bail at this point. This means lost sales and irritated customers who blame the brand.

Payment Services 247

Payment Services Accounting Point of Sale Customer Experience 247

Retail Focus

JANUARY 24, 2024

Charlotte Broadbent – UK General Manager at Faire After a bruising year for retail, there are finally some reasons for optimism going into 2024. The holiday season appears to be delivering to expectations. The freeze on business rates has put real cash in retailers’ pockets.

Wholesale 173

Wholesale Finance Shopping Management 173

Retail TouchPoints

JULY 6, 2020

Lucky Brand has received new financing commitments from certain of its existing lenders that will provide sufficient liquidity to fund the business through the closing of the sale,” the company said. million in debtor-in-possession financing, according to bankruptcy filings. “We Lucky Brand has obtained $15.6

Finance 188

Finance Wholesale Apparel Planning 188