Customer Experience Fashion Merchant Services Social Commerce 
Retail TouchPoints
OCTOBER 21, 2022
That inherent distaste for the transaction phase is one reason payment companies are so eager to expand into other parts of the shopper journey. taking place online, digital payment solutions like Venmo and PayPal (which has owned Venmo since 2013) are well positioned to capitalize on the opportunity.
Retail TouchPoints
JUNE 14, 2022
And just as the metaverse will change the way that we shop, communicate and socialize, it will also change how customer service is delivered. Like the physical world, goods and services sold and consumed in the metaverse are not immune to issues that require customer service to solve. Here’s how….
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Hyken
MAY 31, 2021
Each week I read a number of customer service and customer experience articles from various resources. 5 Ways to Drive Brand Loyalty and Customer Lifetime Value by Ian Simons. (Ad Take a close look at number four, which is about optimizing for lifetime value, not just the cost of acquisition for a new customer.
Retail TouchPoints
OCTOBER 6, 2022
The Mastercard SpendingPulse measures in-store and online retail sales across all forms of payment, providing a wealth of insights to help merchants refine and optimize their holiday strategies. Customer service, digital experience, personalization and other factors drive that emotional loyalty.”.
Retail TouchPoints
OCTOBER 15, 2021
But it’s still true that only a small fraction of the fashion retail market has put tactical plans into place to support this significant consumer base. As a result, brands and retailers need to think more holistically about their customers and how they can present products to them across all channels in a way that relates to them.
Retail TouchPoints
JULY 19, 2022
Pinterest ’s role in the world of social media is blurry — consumers use the platform very differently than they do Instagram or TikTok, for example. But following a series of major strategic moves, the role Pinterest hopes to play in the burgeoning realm of social commerce is crystal clear.
Retail TouchPoints
OCTOBER 20, 2020
Traditionally, the physical store has been where people have gone through that shopping experience — finding what works best for them with time on their hands, walking through their favorite store, using their senses of sight and touch to figure out what’s going to work best. You should 100% be doing that right now.”.
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