Inside Retail

OCTOBER 19, 2021

As global apparel revenues plummeted almost 20 per cent in 2020, e-commerce has emerged as the silver lining of the fashion industry’s challenging year. E-commerce fashion sales are expected to grow almost 39 per cent between 2020 and 2023. What can retailers do to make the most of this opportunity? Download your free copy.

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Merchant Services Fashion Payment Services Checkout 147

Retail TouchPoints

DECEMBER 16, 2022

Yan is now pushing ahead with the company’s transformation, which will include a “renewed focus on improving the customer experience, deepening merchant relationships and achieving operational excellence,” according to a press release from ContextLogic. At the Wish 2022 Global Merchant Summit , shipping costs were the banner topic.

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365 Retail

JUNE 20, 2022

Fulfilment – both in terms of delivery and returns – top shoppers’ considerations when buying online, the latest research from Retail Technology Show , the flagship event for retail, reveals. Fulfilment is the next battleground,” Matt Bradley continued. “The

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Fulfillment Returns Customer Experience Shipping 76

Inside Retail

NOVEMBER 29, 2022

Australian plus-size women’s fashion brand, Taking Shape, has had a busy three years. . It is also exploring new in-store fulfilment options in Australia, and continuing to add new payment methods, which customers have been clamouring for. We’re also working to enable our UK distribution centre to fulfil to greater Europe.

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Payment Services Fulfillment Checkout Fashion 245

Inside Retail

MARCH 7, 2024

Cost of living crisis or not, expression through fashion continues to drive the US$21.72 Consistency in branding, customer experience, and product offering ensures a cohesive and positive experience for our customer across all locations,” Santic said. billion apparel industry in Australia.

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Inside Retail

FEBRUARY 28, 2024

This year, the Top 50 includes people working across many different categories of online retail, from fashion and lifestyle to personal care. He is well-deserving of this year’s number one ranking,” she concluded.

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Fulfillment Fashion Customer Experience Management 279

Retail TouchPoints

SEPTEMBER 1, 2022

Nostalgia is en vogue across TV, movies, music and fashion, reviving old trends and creating new ones. In an ideal world, no retailer would wind up with excess inventory because they would have the right insights to understand where and when their product most needs to be fulfilled. Better Inventory Forecasting = Happier Customers.

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Fulfillment Supply Chain Management Management Consumer 295

Retail Focus

FEBRUARY 17, 2022

Californian lifestyle fashion brand, Pacsun , doubled its ship completes by better anticipating online demand and intelligently leveraging its stores as ecommerce fulfilment centres, partnering with antuit.ai , a leader in AI-powered SaaS solutions for consumer products and retail insights and now part of Zebra Technologies.

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Markdowns Fulfillment Shipping Fashion 130

A1 Retail

AUGUST 19, 2021

British luxury fashion brand, Hobbs , has partnered with OneStock , the modern and agile Order Management System (OMS) provider, to enhance its omnichannel customer experience (CX) with improved click-and-collect services and in-store and virtual appointments. Now 35% of all Hobbs appointments are digital.

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Fashion Fulfillment Customer Experience Shipping 52

Retail TouchPoints

MARCH 3, 2023

The best personalized experiences happen when retailers make the customers a part of the dialogue and leverage data to create one-to-one experiences that are more targeted to them based on their unique interests and behaviors, as opposed to customers like them. Loyalty program integration throughout the customer journey.

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Consumer Customer Experience Fulfillment Employee Engagement 254

Retail TouchPoints

OCTOBER 15, 2021

But it’s still true that only a small fraction of the fashion retail market has put tactical plans into place to support this significant consumer base. As a result, brands and retailers need to think more holistically about their customers and how they can present products to them across all channels in a way that relates to them.

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Inside Retail

FEBRUARY 21, 2024

The rapid rise of fast-fashion e-commerce retailers such as Shein and Temu is upending the global air cargo industry, as they increasingly vie for limited air-cargo space to woo consumers with rapid transit times, more than ten industry sources said. TikTok Shop did not return messages seeking comment.

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Inside Retail

JULY 7, 2021

Peachymama, Australia’s first post-pregnancy nursing wear specialist, merges fashion and functionality. The company was seeking a fulfilment solution that could not only integrate with its existing Shopify-powered web store, but also support multiple, locally based courier services. . ” said Cormier.

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Retail TouchPoints

FEBRUARY 6, 2024

Inside H&M ’s new store in NYC’s SoHo neighborhood, the fast fashion retailer has nested a shop-in-shop featuring curated secondhand pieces — the brand’s first resale location in North America. To celebrate the debut, beginning Feb.

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Location Shopping Fast Fashion Checkout 243

Retail TouchPoints

JUNE 13, 2023

This shift toward unified commerce requires us to blur the lines between physical and digital retail and create a consistent and integrated customer experience across channels. Personalization: With the amount of choice available today, consumers expect personalized experiences tailored to their preferences and behaviors.

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Customer Experience Inventory Management Marketing Consumer 248

Retail TouchPoints

SEPTEMBER 28, 2020

Ecommerce execution will lean more heavily on store-based fulfillment. Holiday hires will help retailers leverage their store-based omnichannel fulfillment capacity through buy online, pick up in-store (BOPIS), curbside pickup, home delivery and ship-from-store services. Fulfillment Crunch Will Affect Delivery Cutoff Dates.

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Fulfillment Department Stores Shipping Planning 306

Retail TouchPoints

JUNE 22, 2021

The company received a $200 million equity investment in a round led by Insight Partners, which will help her enhance omnichannel capabilities, including fulfillment and logistics improvements. Saks OFF 5TH provides a compelling assortment of brands to fashion-seeking customers at the best prices.

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Specialty Retailers Apparel Fulfillment Department Stores 169

Retail TouchPoints

NOVEMBER 10, 2020

From household name brands declaring bankruptcy, to Amazon consolidating its ecommerce dominance, to curbside delivery options becoming a coveted competitive differentiator across categories ranging from electronics to grocery to fashion, the landscape for retailers looks radically different than it did 12 months ago.

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Retail TouchPoints

NOVEMBER 14, 2023

The retailer, known for its ultra-low prices and treasure hunt customer experience, plans to file a lawsuit on Nov. Temu is taking its fight against impostors and “cybersquatters” to the courts. 16, 2023 in the U.S. This may be because they have bigger fish to fry.

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Retail Focus

OCTOBER 25, 2023

Retail’s evolution has not been limited to the customer-facing aspects. Businesses now prioritize fulfilling customer requests and needs to ensure their long-term sustainability. The fashion retail industry exemplifies this ongoing transformation, echoing the broader shifts witnessed across various sectors.

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Department Stores Store Layout Specialty Store Fulfillment 162

Retalon

APRIL 21, 2021

Omnichannel order fulfillment that drives customer experience (and boosts profits). Although the trend towards omnichannel fulfillment is not new, the pandemic changed many retailers’ business models almost overnight, and these changes are not going away. What is omnichannel order fulfillment in retail?

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Fulfillment Drop-Shipping Shipping Returns 41

Retail TouchPoints

APRIL 12, 2023

In November 2022 alone, for example, Leap opened multiple stores at Simon properties in California and Florida: True Classic Tees in Los Angeles’ Del Amo Fashion Center and ThirdLove , Sugarfina and Goodlife in Florida’s Town Center at Boca Raton. “We And then maybe in the winter, a coat brand can come in for six months.”

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Customer Experience Shopping Consumer Fulfillment 329

Inside Retail

MAY 6, 2024

The business has local warehousing in the UK, US and Canada to ensure a greater customer experience by fulfilling online orders in the local markets promptly. Smith said the team is “blown away” by customer feedback often emphasising that the boots are even better in real life.

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Boutique Fulfillment Marketing Customer Experience 274

Retalon

AUGUST 16, 2019

Not only do you have to decide which metrics are most likely to provide high-value consumer data, but then you must have the resources on hand to analyze it in search of trends that help you to hone your brand strategies and better personalize the retail customer experience. Benefits and Challenges of Personalization.

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Customer Experience Fulfillment Markdowns Consumer 32

Retail TouchPoints

JANUARY 29, 2024

No, I’m not talking about the revival of the 90’s poorest fashion choices. With this data, retailers can offer more training and incentives for associates to get customers to proofing areas. They also can make sure they have the right number of proofing point areas to fulfill the need. Active shoppers.

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Fulfillment Fashion Shopping Management 307

Retail TouchPoints

SEPTEMBER 6, 2022

Ulta Beauty puts its supply chain at the center of its network and sees it as the driving force behind the experience of associates and customers alike. The retailer employs 40,000 workers at 1,300 of its own stores, 200 locations inside Target stores, and six fulfillment centers with a seventh on the way.

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Inside Retail

MARCH 2, 2023

Retailers are constantly on the lookout for cutting edge technologies that improve efficiencies and productivity, streamline operations and improve the customer experience. Flexibility in capacity Two retailers who have jumped on board with AMR technology are office supply chain Officeworks, and online fashion retail The Iconic.

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Fulfillment Inventory Management Beauty and Health Management 130

365 Retail

JUNE 29, 2023

Today, global athletic apparel brand lululemon launches on Zalando, a leading European online platform for fashion and lifestyle. Customers can now shop the brand’s innovative apparel and accessories for yoga, running, training, and most other sports activities on Zalando’s Fashion Store in several markets.

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Retail TouchPoints

AUGUST 15, 2023

“That way, a customer doesn’t feel like they’re just submitting a question or a problem into the ether and hoping that someone gets back to them.” 3. It also shows that the retailer doesn’t just push products; it is a fashion curator and destination. Content also can be extremely detailed.

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Merchant Services Customer Experience Consumer Planning 214

Inside Retail

FEBRUARY 8, 2024

Its current national distribution centre in Melbourne and upcoming regional distribution centre in Brisbane are key pillars of the plan – designed to stock stores efficiently and speedily fulfil online orders.

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Department Stores Inventory Management Planning Returns 264

Inside Retail

JULY 19, 2021

Simone Cortini is the head of marketplace at Zalora, an online marketplace for fashion and lifestyle products in Southeast Asia. Part of the Global Fashion Group, Zalora has grown by leaps and bounds since it launched in Singapore 10 years ago, and it recently recorded its first profitable quarter in Q4 2020.

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Retail TouchPoints

JUNE 26, 2023

Get ready, get excited, retailers and customers alike, the 2D barcode, a compact square label with splotches and spaces that encode up to 350X more data than a traditional UPC (4,000 characters) will have a significant impact on managing the business and delivering better customer experiences. Who doesn’t want that?

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Merchant Services Inventory Management Grocer Customer Experience 278

Retail TouchPoints

SEPTEMBER 23, 2022

That means, unlike in the walled garden of Amazon.com, those brands also get to own all that customer intel within a fully branded environment (not to mention the higher margins) while still delivering an Amazon-level experience. But what we know is that it’s going to be a better customer experience for Prime members.

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Inside Retail

JUNE 14, 2021

They did a fantastic job of chasing down inventory and categories customers wanted to shop in, and in our fulfilment centre we were making sure team members were safe and adhering to guidelines. What are the benefits of that for the business and customers? All of our fulfilment today is in Victoria.

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Fulfillment Shipping Customer Experience Shopping 246

Retail TouchPoints

JANUARY 20, 2022

Amazon has announced plans for its first-ever physical fashion store — dubbed Amazon Style — which will feature women’s and men’s apparel, shoes and accessories. Our guess is, especially at the outset, associates are also going to also be spending a lot of time helping customers use the app, too.).

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Payment Services Apparel Inventory Management Department Stores 247

Retail TouchPoints

OCTOBER 6, 2022

Add to that the fact that research indicates the bulk of consumers (81%) would prefer to try to resolve issues on their own first, and the case for AI-supported customer service systems becomes clear. Don’t Overspend on Real-Time Inventory Update Frequency.

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Merchant Services Payment Services Promotions Location 270

Retail TouchPoints

JANUARY 25, 2022

It’s energizing to think about customer experience transformation and what that could possibly mean for a business. In the retail industry, many organizations are at a pivotal moment of forging a path forward to define the future-state customer experience where the physical and digital converge. We all like to think big.

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