Retail TouchPoints

APRIL 28, 2023

Are managers putting timely data around customer expectations, product availability and professional progress in the hands of deskless workers to help increase productivity and boost employee engagement? Managers and upper-level leaders are not the only ones who can benefit from access to information.

Finance 277

Finance Employee Engagement Supermarket Management 277

Retail Gazette

JANUARY 23, 2025

Morrisons is set to cut over 200 jobs from its retail people team as part of a significant cost-saving initiative, becoming the latest supermarket to announce such measures as it navigates the challenging economic landscape of 2025. Before any final decisions are taken, we will undertake a minimum 45-day consultation process.

Supermarket 124

Supermarket Employee Engagement Grocer Management 124

Retail Focus

JANUARY 10, 2022

Improved employee wellbeing and retention: As well as understanding the needs and wants of customers, integrated data software can optimise internal processes. This includes breaking down goals such as employee engagement (something that will prove incredibly challenging yet essential to capture in an age of remote working).

Employee Engagement 244

Employee Engagement Supermarket Location Management 244

Retail Gazette

JANUARY 24, 2025

The supermarket giant is closing its remaining cafs, hot food counters, patisserie, and pizza counters, and reduce senior management roles by an estimated 20%. It comes as Sainsbury’s revealed yesterday (23 January) that it was slashing 3,000 jobs as part of a drive to simplify its business and address rising costs.

Employee Engagement 105

Employee Engagement Supermarket Customer Experience Management 105

Indigo 9 Digital

MARCH 17, 2022

This year Trader Joe’s was named the third best large employer in the retail and wholesale category by Forbes and Trader Joe’s was ranked as having the highest customer satisfaction rating among supermarkets in 2021 by the American Customer Satisfaction Index. This variety keeps employees engaged and helps to prevent boredom.

Employee Engagement 105

Employee Engagement Promotions Wholesale Supermarket 105

Indigo 9 Digital

MAY 2, 2022

That confirms what we already know, the customer experience matters. But what constitutes a great customer experience? When looking at an example of a great customer experience it tends to hit on one of the following elements: 1) it’s helpful, 2) it saves time, 3) it’s friendly, 4) it’s memorable and 5) it fills a need.

Customer Experience 52

Customer Experience Payment Services Loss Prevention Drop-Shipping 52