Inside Retail

MAY 29, 2024

“Leaders in the industry understand they need to strategically address the post purchase journey and optimise for cost at each step while continuing to deliver a seamless customer experience.” The average rate of customer retention in e-commerce is around 38 per cent. million from customer experience time savings.

Returns

Retail TouchPoints

MARCH 30, 2023

Retailers will need to be able to pivot quickly to keep up with changing regulations and evolving customer expectations, which means they must develop a 360-degree view of shoppers while understanding sources, expectations and regulations around privacy as they develop a “golden record” that can automate an improved customer experience.

Point of Sale

Retail Focus

AUGUST 25, 2024

Revolutionising Fashion Retail The digital transformation in fashion retail extends beyond simple e-commerce. With growing consumer awareness of their purchases’ environmental impact, digital transformation enables fashion retailers to address these issues clearly and effectively.

Consumer

Retail TouchPoints

MAY 23, 2023

Initially known for its Merino wool-crafted coasters, the brand has ventured into adjacent categories including kitchen, workspace and fashion. Menaka Gopinath, President and Chief Operating Officer of Graf Lantz, attributes this staggering growth to the brand’s focus on thoughtful category expansion and emphasis on product discovery.

Specialty Store

Inside Retail

APRIL 19, 2022

Chasing new customers may be a good way of showcasing growth, but a 5 per cent increase in customer retention can lead to a 25 to 95 per cent increase in profit according to Harvard Business Review. “If

Fast Fashion

Inside Retail

JUNE 22, 2023

And while some retailers made staff redundant across their store networks and head offices, Mansfield observed that brands that did well during the GFC offered additional training, recruited staff let go by other brands, and doubled down on their customer service and customer experience offerings.

Consumer

RETAIL MANAGEMENT SOFTWARE

OCTOBER 3, 2022

It offers limitless possibilities to help shape the future of online and in-store shopping, highlighting real-time personalization, data democratization, and the use of information to improve the customer experience as potential applications. Improve Customer Experience. Increase Customer Retention Rate.

Customer Retention

Inside Retail

AUGUST 9, 2023

This data was reinforced by British online retail company Asos , which revealed in its earnings report for the six months to February 28, that six per cent of its customers were responsible for about $200 million (£100 million) in losses. Fashion brand Zara was one of a number of retailers which decided to implement a $2.95

Returns

I Vend

MARCH 14, 2022

Optical retail straddles two worlds – optical retail stores are part medical practice, with prescription lenses, and part fashion retailer, selling designer frames and sunglasses. According to the Association for Customer Loyalty, one of most effective tools for branding is omnichannel retailing.

Customer Retention

Independent Retailer

NOVEMBER 28, 2022

One of the main reasons for ecommerce clothing returns is that the fashion industry does not rely on data as much as it does the shape and feel of the garments. PIM enables fashion retailers to think one step ahead of the customer, anticipating the questions and concerns they may have about a product. back to top.

Returns

365 Retail

JULY 12, 2023

Jigsaw , the renowned British fashion brand announces Voyado , as its new solution for customer loyalty and marketing automation. This collaboration marks a significant milestone for Voyado’s growth story as their first UK customer win.

Customer Retention

365 Retail

JANUARY 29, 2024

Customers will feel as though their personal interests are being met and will, in turn, be more likely to increase or repeat their business. The persona touch can also work in an offline fashion as well, harking back to what some might consider a bygone age when retailers took time to interact with their customers.

Payment Services

Indigo 9 Digital

JULY 24, 2023

If you look at companies like Apple and Amazon they do a really good job of increasing sales from their existing customer base. Are you leaving money on the table that could come from customers you already have? If you are here are six tips you should consider to increase your customer retention rate. Sell great products.

Drop-Shipping

Retail TouchPoints

JUNE 10, 2024

That translates into product designs that have the flexibility to be over-the-top Fashion Week runway style in their purest form, but also that can be adapted to appeal to customers outside the New York City-Paris-Milan orbit. We were the first female fashion brand [to sell NFTs] and we sold them out in nine minutes,” said Minkoff. “It

Jewelry

Retail Geek

JULY 9, 2021

32:27] They’re they’re doing more to allow individual shop owners to change the look and feel and optimize their customer experience in more ways. That are codeless which is you know what most Shopify sites want so I think they made a lot of progress in their in their flexibility on their user experience.

Shipping

Retail TouchPoints

AUGUST 11, 2022

Customer experience , including: The new Women’s Fashion experience on Wish, currently live on Android and coming to iOS soon. While customer experience is the cornerstone of Talwar’s transformation strategy, that experience relies heavily on the platform’s merchants. Merchant quality.

Merchant Services

Hyken

MAY 12, 2025

Each week, I read many customer service and customer experience articles from various resources. Re-)Focus On Customer Retention And Growth During Volatile Times by Laura Ramos (Forrester) While deeper understanding is the first step, retention should be the desired result. (Re-)Focus

Customer Retention