A Roadmap to Outsmart Bad Bots and Protect Customer Experiences This Holiday Season
Retail TouchPoints
AUGUST 4, 2022
Bad bots are software applications that run automated tasks with malicious intent. For example, good bots can be programmed by reputable companies to “crawl” the internet to serve up relevant content for users. However, don’t assume all bots are bad; some automation makes tasks easier. What Makes a Bot ‘Bad’?
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