Retail TouchPoints

FEBRUARY 5, 2025

This is especially critical as 73% of consumers cite customer experience as a key factor in their purchasing decisions, making it a direct driver of sales and loyalty. A well-constructed EJM helps retailers identify where those moments of misalignment happen, turning potential frustrations into opportunities for connection and satisfaction.

Customer Experience 270

Customer Experience Promotions Checkout Planning 270

Retail TouchPoints

MARCH 13, 2025

In addition to wider aisles and improved store navigation, the design template includes experiential elements such as scent bars in select stores where shoppers can test candles, Wallflowers home fragrance refills and fragrance mists.

Planning 147

Planning Location Consumer Visual Merchandising 147

Retail TouchPoints

JUNE 25, 2025

The power of social media influencers is impossible to ignore in today’s digital age, with over half of Gen Z using TikTok as their go-to search engine and main source for shopping inspiration, largely because of the visual format of its results. This presents a major opportunity for retailers.

Boutique 147

Boutique Consumer Marketing Visual Merchandising 147

Retail TouchPoints

JANUARY 22, 2025

Some 2025 retail design trends are easy to predict; for example, its a good bet that artificial intelligence (AI) will play a starring (or at least supporting) role.

Customer Experience 317

Customer Experience Visual Merchandising Promotions Marketing 317

Retail TouchPoints

FEBRUARY 14, 2025

The retailer is spotlighting the new brands online and with special displays in-store. We know consumers love shopping beauty at Target because its Tarzhay at its best: the combination of amazing products and prices you cant find anywhere else, said Amanda Nusz, SVP of Essentials and Beauty at Target in a statement.

Consumer 191

Consumer Shopping Visual Merchandising ATS 191

Retail TouchPoints

JUNE 10, 2025

Traditional brick-and-mortar retail is always evolving, and in the competitive market, retailers are more motivated than ever to create compelling in-store experiences. Modern consumers don’t just visit storefronts to shop — they come to engage with products and, more importantly, to connect with brands on a personal level.

Shopping 147

Shopping Visual Merchandising Consumer Returns 147

Retail TouchPoints

NOVEMBER 5, 2024

Additionally, several retailers are bucking the conventional wisdom of supermarkets seeking the widest possible customer base and instead are creating stores designed to appeal to specific ethnic or national groups via merchandise choices and even stores’ design.

Supermarket 276

Supermarket Shopping Merchant Services Consumer 276

Retail TouchPoints

APRIL 9, 2025

But this store is coming at a great time because weve really learned what our potential is during an opening. it found that consumers were about a year or two behind the trend cycles in Australia, which gave Princess Polly the perfect edge to not just predict but lead in key fashion trends.

Fashion 147

Fashion Location Accessories Apparel 147

365 Retail

APRIL 1, 2025

The Visual Merchandising and Display Show is the biggest event in the calendar for visual merchandising, retail design, and display. Attendees will have the opportunity to explore interactive exhibits, live demonstrations, and cutting-edge solutions, gaining insight into how brands are evolving their physical presence.

Visual Merchandising 59

Visual Merchandising Kiosk Returns Accessories 59

Retail TouchPoints

MAY 2, 2025

At the upcoming Just Like Heaven and Sand in My Boots festivals, attendees will experience an immersive multi-sensory experience designed to create a unique scent-memory connection. The retailer is planning more such experiential integrations in 2025.

Planning 147

Planning Consumer Visual Merchandising Marketing 147

Retail TouchPoints

JANUARY 22, 2025

Fanatics Collectibles will launch its first-ever flagship store in London this spring in an 8,647-square-foot space designed for interactive community-building events such as monthly trade nights, kids rip events, athlete appearances and partner activations in addition to retail space.

Location 257

Location Visual Merchandising Store Operations Customer Experience 257

Retail TouchPoints

FEBRUARY 26, 2025

We know our consumers love new and differentiated items, and this partnership is all about merging sport, style and culture in a relevant way that resonates with them. Authentic Brands Group purchased the Champion brand from HanesBrands for $1.2 billion in June 2024, making it the brand management companys second-largest acquisition.

Sporting Goods 162

Sporting Goods Apparel Accessories Brand Management 162

Retail TouchPoints

MAY 21, 2025

Travel can be exhausting and dehydrating, which makes it the perfect moment to connect with consumers and showcase the benefits of Essentia, said Robin Cook, National Account Manager at Nestl in a statement. WHS Media connects brands and on-the-go consumers at more than 350 North American travel hubs.

ATS 147

ATS Accounting Consumer Management 147

Retail TouchPoints

APRIL 30, 2025

The renaissance of physical retail is here: an evolution of the status quo that will leave brands behind if they fail to adapt to new consumer behaviors and expectations. It isnt going away, just adapting to a new consumer. Consumers crave experiences that digital simply cant replicate. Experience-driven shopping.

Visual Merchandising 205

Visual Merchandising Beauty and Health Consumer Checkout 205

Retail TouchPoints

APRIL 2, 2025

How can retailers survive the current shift and optimize their physical stores to better connect with customers? Simple buy online, collect in-store services dont measure up to expectations anymore: Theyre now a basic hygiene factor rather than a draw for customers. Crucially, were seeing the decline of pure DTC brands.

Social Commerce 147

Social Commerce Customer Experience Specialty Retailers Fashion 147

Retail TouchPoints

MARCH 19, 2025

Pop-up stores also can put down roots as a permanent retail location, as Revolve Group did in January 2025 following its successful pop-up at LAs The Grove. Pop-Ups Act as Brand Ambassadors Some retailers use pop-ups to signal a change in their brand positioning as well as a chance to interact with consumers in new ways.

Fashion 179

Fashion Location Apparel Shopping 179

Retail TouchPoints

MAY 9, 2022

Now, brands like Vans are embedding these short-term solutions into their day-to-day workflows as they strive to optimize the flow and experience of the shoe and apparel retailer’s 500+ stores in North America. Vans has increased the efficiency workflow for its visual merchandising and monthly floorset process using solutions from IWD.

Visual Merchandising 288

Visual Merchandising Store Layout Boutique Apparel 288

Retail TouchPoints

APRIL 22, 2022

The event, which combines three previously separate shows, has been designed to provide a broad view of industry and consumer trends, as well as deep dives into role-specific topics and technologies. Ecommerce executives need to be concerned with what happens when shoppers visit a brick-and-mortar store to check out an item in person.

Visual Merchandising 327

Visual Merchandising Fulfillment Store Operations Consumer 327

Retail TouchPoints

DECEMBER 13, 2023

After years of lockdowns and digital-driven behaviors, consumers’ actions have shown how crucial the store experience is to how they shop and interact with brands. That’s only going to further accelerate the expectations of consumers and technology adoption within retail environments.

Loss Prevention 323

Loss Prevention Visual Merchandising Sporting Goods Store Operations 323

Retail TouchPoints

OCTOBER 4, 2023

In response to evolving consumer behavior, many retailers are pivoting from malls and large-format stores in city centers to neighborhood locations that aim to serve the work-from-home population. Not surprisingly, many have found the data points to residential enclaves in and around cities where consumers live.

Consumer 264

Consumer ATS Location Apparel 264

Retail TouchPoints

MAY 3, 2023

The retail industry is undergoing an unprecedented wave of change as global issues have affected retailer supply chains, the labor market and consumer behaviors. Sustainability has come to the fore as consumers become more conscious of how their purchases are impacting their local communities and the environment.

Visual Merchandising 278

Visual Merchandising Consumer Inventory Management Customer Experience 278

Retail TouchPoints

SEPTEMBER 12, 2023

Seeking to support expansion into what it terms “strategic growth categories,” The Container Store has launched its “Uncontained” campaign, focusing on direct-to-consumer (DTC) products in categories including dining, entertaining, home décor and textiles.

Visual Merchandising 263

Visual Merchandising Location Shopping Planning 263

Retail TouchPoints

AUGUST 23, 2023

Consumers expect a seamless interaction with a brand when and where they want it. Retailers need to make sure their in-store and online spaces can meet those demands. Likewise, physical clothing stores for online powerhouse Amazon re-create the convenience of digital shopping.

Visual Merchandising 243

Visual Merchandising Drop-Shipping Consumer Apparel 243

Retail TouchPoints

JULY 17, 2023

We know there’s a lot of our consumers that don’t shop online and that aren’t on Facebook, Instagram or TikTok that would love our shirts and love to experience the brand, experience the colors and see the difference.” worked quickly to get the store up and running. How much are they spending? It was pretty flawless.

Location 237

Location Visual Merchandising Store Operations Wholesale 237

Retail TouchPoints

DECEMBER 22, 2023

This opens up a world of possibilities for both businesses and consumers. While this shift is poised to transform the retail industry all the way from the stockroom to the cereal aisle, retailers should start tapping into the power of QR codes today to build trust, loyalty and stronger relationships with consumers.

Shopping 299

Shopping Checkout Visual Merchandising Consumer 299

Retail TouchPoints

APRIL 12, 2023

As a result of changing consumer behaviors and spending patterns, many retailers are focused on right-sizing their store footprints, especially in shopping malls. Through its proprietary platform, Leap helps brands launch and operate “insights-driven retail stores.”

Customer Experience 334

Customer Experience Shopping Consumer Fulfillment 334

Retail TouchPoints

AUGUST 6, 2020

Mobile apps with indoor AR navigation can help assist by guiding customers to products and hand washing stations, providing critical information in real time as consumers navigate the store, and all while minimizing the need to interact with others. AR visual merchandising automates manual store planning processes.

Visual Merchandising 226

Visual Merchandising Promotions Consumer Location 226

Retail TouchPoints

FEBRUARY 9, 2022

Our advice is that if you’re taking over an empty storefront or some other mall space and you can do a design that transforms the space using vinyl wraps, loose fixturing and various types of visual merchandising, you can often create a pop-up without needing a new permit.

Visual Merchandising 265

Visual Merchandising Location Shipping Shopping 265

Retail TouchPoints

DECEMBER 13, 2023

A well-designed store can create a memorable brand experience that strengthens customer loyalty. This is crucial considering a recent Publicis Sapient report on customer loyalty , based on a survey of over 8,000 consumers across six countries, revealed that 52% of global consumers report having slight to no brand loyalty overall.

Shopping 312

Shopping Checkout Kiosk Consumer 312

Retail TouchPoints

FEBRUARY 7, 2024

The retail landscape is evolving, driven by shifting consumer preferences and an increasing awareness of the environmental impact of traditional business practices. The Role of Hangers in Retail Displays The retail industry thrives on the art of presentation, with each detail meticulously arranged to entice and engage the consumer.

Consumer 264

Consumer Apparel Visual Merchandising Store Operations 264

Retail TouchPoints

APRIL 7, 2022

Connors shared additional insights into what’s changed — and what hasn’t — in consumer behavior due to COVID-19, along with advice on fine-tuning both ecommerce and store offerings to better meet shopper needs. Retail TouchPoints (RTP): Why do you think the Zero Hunger Zero Waste initiative was particularly resonant for consumers?

Beauty and Health 278

Beauty and Health Consumer Shopping Visual Merchandising 278

Retail TouchPoints

FEBRUARY 16, 2024

“At Starbucks, we have challenged ourselves to imagine what’s possible when we take a closer look at the many ways our partners and customers interact with us and experience our stores every day,” said Katie Young, SVP of Store Operations at Starbucks in a statement.

Payment Services 273

Payment Services Store Operations Point of Sale Visual Merchandising 273

Retail Focus

FEBRUARY 21, 2024

Not only will this reduce their own impact on the planet, but help paint their stores, and indeed wider business, in a more sustainable light that will appeal more to consumers that share a similar passion. Retailers must also consider their consumers, and modern consumers are prioritising sustainability.

Shopping 162

Shopping Visual Merchandising Returns Supermarket 162

Retail TouchPoints

MAY 29, 2024

In today’s dynamic retail landscape, characterized by shifting consumer behaviors and evolving preferences, the traditional approach to real estate and store formats is undergoing a significant transformation. In a world inundated with choices and distractions, consumers crave simplicity in their shopping experience.

Checkout 274

Checkout Planning Consumer Store Layout 274

Retail TouchPoints

OCTOBER 16, 2024

While spatial planning is widely recognized as a key tool in shaping consumer behavior in brick-and-mortar environments, one crucial yet frequently overlooked aspect of retail design is lighting. To adapt, dynamic lighting solutions are essential, enabling spaces to evolve with consumer needs.

Consumer 259

Consumer Customer Experience Promotions Shopping 259

Retail TouchPoints

OCTOBER 16, 2024

Save A Lot has partnered with Leevers Supermarkets to launch Ahorra Mucho , a new discount grocery store and innovation center in Aurora, Colo. that will feature unique Hispanic product assortments — part of the store’s mission of testing how new products and shoppers could strengthen shopper loyalty among this consumer set.

Supermarket 264

Supermarket Fulfillment Location Consumer 264

Retail TouchPoints

SEPTEMBER 12, 2024

Lego stores around the world are creating interactive experiences showcasing the power of play — from a playable library in China to a restaurant-themed pop-up in Japan — as part of the brand’s “Play is Your Superpower” campaign.

Location 288

Location Planning Consumer Visual Merchandising 288