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Devising an Optimal Returns Policy for Your Business

Retail TouchPoints

For many years, permissive returns policies have been the norm in ecommerce. For the post-holiday season just past, it’s estimated that the total value of returned goods will be around $171 billion. retailers were revisiting their returns policies as of late 2022. With numbers like these, it’s no wonder that most U.S.

Returns 252
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How Shoemaker Viscata is Achieving Social and Business Goals by Reducing Returns

Retail TouchPoints

It’s been another year of record-breaking ecommerce sales combined with unprecedented snarls across shipping and inventory ecosystems, so it should come as no surprise that return rates for 2021 are expected to have gone through the roof.

Returns 253
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Can Nearshoring Prevent the Next Supply Chain Crisis?

Retail TouchPoints

Thomas Goldsby But after the wild pendulum swings caused by COVID — first not enough product, then a glut of it — the state of global supply chains deserves more sustained attention. Retailers have to right-size consumer expectations. We’re now battle-tested.”

Returns 295
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Private Label’s Growth Could Be Lasting — if Retailers Listen to Consumers’ Sustainability Preferences

Retail TouchPoints

The Private Label Manufacturers Association reported that sales of private label consumer packaged goods soared 11% last year to nearly $230 billion. Sales of store brand products often rise during periods of economic hardship, and it’s clear that double-digit inflation has spurred consumers to turn to cheaper alternatives to save money.

Consumer 197
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How to turn reverse logistics into good CX

Inside Retail

In the realm of commerce, a gap exists in the market – along with a major opportunity – particularly FOR large-scale item returns, within the domain of consumer-to-business (C2B) reverse logistics. Returns aren’t great for consumers or vendors. Also, certain product categories are more complex to process when returned.

Returns 130
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Purple Names Supply Chain Veteran as COO

Retail TouchPoints

Purple has appointed supply chain veteran Eric Haynor as its COO, effective June 6, 2022. Haynor’s 30 -year career includes his recent role as SVP of Global Industrial Supply Chain at water treatment company Ecolab, Inc.

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How Covid-19 is reshaping the consumer

Inside Retail

As we closed out 2020, all data sources pointed towards households reverting to pre-Covid behaviours and a return to a more consistent and predictable purchasing rhythm. Sporadic outbreaks aside, the supermarket industry was returning to something close to normality. Scope a project with us.

Consumer 147