Retail TouchPoints

SEPTEMBER 12, 2023

Photo courtesy of TikTok Shop While the ecommerce functionality has been available to at least some users since late last year, today marks the service’s debut to the wider TikTok community, and to say that both consumers and brands have been eagerly anticipating this development might be an understatement. Photo courtesy of TikTok)

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Inside Retail

NOVEMBER 28, 2023

But while a retreat from online sales was predicted, the speed and scale of shoppers returning to bricks-and-mortar stores was less anticipated. Despite the convenience of online, consumers are attracted by the social and immersive experience of physical stores.

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Retail TouchPoints

JANUARY 18, 2022

Retailers frequently ask customers to enroll in a loyalty program at point of sale — especially during the holiday shopping season. In fact, 61% of consumers have joined a loyalty program to get discounts for holiday shopping. It’s no longer just a nice-to-have — it’s an expectation for consumers.

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Inside Retail

OCTOBER 18, 2022

In order to meet customer expectations, delivery channels – both online and in-store – are recommended to focus on speed and convenience and restock earlier to offset shipping delays. Consumers spent more than $3 billion on clothing, footwear and personal items through November last year, compared to $2.6

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365 Retail

AUGUST 4, 2021

Claire Webb from Advanced Supply Chain Group looks at why playing a waiting game won’t help retailers beat soaring shipping costs. Many retailers are looking to protect margins against rapidly rising shipping costs. The factors have triggered a long-running period of disruption and caused shipping costs to escalate.

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Retail TouchPoints

AUGUST 30, 2023

While several retail outlooks predict consumers are looking for deep discounts this year, retailers should strive to offer more than just deep discounts and focus on providing value in other ways to achieve long-term loyalty and keep higher profit margins. consumers spend more money on Tik Tok than any other social platform.

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Inside Retail

NOVEMBER 22, 2023

Retailers know this, consumers know this, cybercriminals know this, and are unfortunately ready to take advantage of any weak link that can be found to steal vital consumer and business data. Threat actors highly covet consumer credit cards and personally identifiable information (PII) as criminals can quickly and easily monetise it.

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Inside Retail

APRIL 11, 2023

Rethinking the barcode The barcode – a block of irregular black lines signifying a product’s unique SKU – was launched in Australia in the 1970’s as retailers decided they needed a normalised system to track and scan products at their point of sale.

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Retail TouchPoints

DECEMBER 13, 2023

After years of lockdowns and digital-driven behaviors, consumers’ actions have shown how crucial the store experience is to how they shop and interact with brands. For example, they need to support omnichannel services like BOPIS, ship-from-store and seamless returns. Are consumers returning products less often?

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Inside Retail

JULY 1, 2021

Perhaps one of the biggest buzzwords of 2020 was ‘omnichannel’, as it became increasingly clear to retailers that they needed to offer customers more options on how and where they want to shop, whether it’s offering ship-from-store, click-and-collect, view instore inventory online or reserve-in-store.

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Retail TouchPoints

NOVEMBER 1, 2023

Before, consumers had to engage with customer service reps in physical brick-and-mortar stores. Yes, ecommerce is crucial for sales revenue. Friendly Fraud and Consumer Awarenes s Third, a lack of customer awareness will also contribute to chargeback fraud. Plus, as digital services expand, they introduce convenience.

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Retail TouchPoints

OCTOBER 10, 2023

Despite global economic concerns, consumer spending has remained robust throughout 2023, and retailers are looking forward to a blockbuster Q4 full of holiday spending. eMarketer expects retail mobile commerce sales to account for 43.4% of total retail ecommerce sales in 2023. billion, up from $415.93 billion in 2022.

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Payment Services Social Commerce Accounting Customer Experience 230

RETAIL MANAGEMENT SOFTWARE

DECEMBER 24, 2021

The Retail market landscape has seen significant changes in retail trends and shifts in consumer behavior since the coronavirus breakout, but the industry now appears more optimistic about the growth prospects. New Look Stores. Retailers are also now tasked with turning temporary store hacks into longer-term standards.

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Inside Retail

AUGUST 13, 2023

As consumers actively seek out more experiential retail engagement, brands are increasingly looking for ways to integrate digital signage in stores. When Entwined first took over the account, the company had five games in the market and was shipping printed material to 4000 sites three times a week.

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Retail TouchPoints

NOVEMBER 4, 2020

Consumer preference for online shopping continues to rise, as more purchases are being made online than in stores with each passing year. retail sales surpassed general merchandise sales for the first time in history. Because of this ease, merchants have begun relying on POS financing to drive sales growth.

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Retail TouchPoints

NOVEMBER 3, 2021

To prove the value of these experiences, Buzek cited results at retailer Sam’s Club , where stores that offered a self-checkout option registered sales 18% higher than those without it. More Dark Kitchens Over the next five years, QSR chain Wendy’s is planning to add 700 kitchens in converted shipping containers to support delivery.

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Inside Retail

JUNE 28, 2021

Consumers now expect retailers to engage them whenever and wherever they want, with a shopping experience tailored to their individual needs. Today’s consumers expect more than just personalised experiences. And consumers can feel it. Creating cohesive customer experiences. Revolutionising loyalty programs.

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Retail TouchPoints

AUGUST 15, 2023

In 2017, Polywood had a great product sustainability story (its outdoor furniture is made from 100% recycled plastic and comes with a 20-year guarantee) and a solid launching pad for direct-to-consumer sales (a 27 -year history of selling through big box, home improvement and specialty patio stores).

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Retail Minded

MARCH 10, 2022

While it’s almost inevitable that ecommerce growth will outpace growth through physical stores at some point in the future, it would be a huge mistake to lose sight of the critical role stores have to play beyond simply profit. Brand health includes customer loyalty, the consumer experience journey and customer connectivity.

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Retail TouchPoints

FEBRUARY 22, 2021

You can carry over a version of this micro experience online, by including a cookie in every package you ship. Sure, it’s not exactly the same — but that’s kind of the point. For example, think about how consumers have access to a wealth of information at their fingertips online. But in the store, this isn’t the case.

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Kiosk Customer Experience Point of Sale Checkout 245

Retail TouchPoints

JULY 14, 2020

As the LUXIE brand has grown to become a global DTC cosmetic tools brand sold in 160 countries, its consumer base has shifted from an average age of under 20 to a 30- to 45-year-old demographic. where it is being sold at higher price points. to educate consumers about how to use our products. and Singapore.

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A1 Retail

MAY 19, 2022

New research from Scandit , a specialist in smart data capture, reveals insights into the changing omnichannel expectations of today’s fashion consumer and how retailers can respond to keep the physical store alive. 67% of consumers are happy to use ‘scan and pay’ mobile app technologies.

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Retail TouchPoints

JULY 29, 2020

While the name Burton is almost synonymous with the snowboards the company began making in 1977, Burton has diversified over the years into new categories — including surfboards, apparel, goggles/optics and other sports gear — as well as expanding beyond manufacturing into direct-to-consumer (DTC) retail, both physical and digital.

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Rain Pros

MARCH 22, 2024

Customers will always have questions about which product is best for them, and despite the best efforts of business owners, sometimes a product isn’t the right fit, there are shipping delays, or other issues cause customers to become frustrated. In-store retailers can do the same when using a sophisticated point-of-sale system.

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RETAIL MANAGEMENT SOFTWARE

OCTOBER 22, 2020

Digital is as much about consumers, customers, people and mindsets as it is about technology. Hence it is imperative that the digital agenda in any retailer organization is driven by consumer trends. Retailers nowadays have to offer a compelling reason for people to come to their point of sales.

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Wiser

SEPTEMBER 27, 2018

Limited Shipping Options . Another factor that could cause buyers to walk away is a lack of shipping options. Amazon, for example, has its incredibly popular Prime shipping, but buyers can also choose more traditional—i.e. They want standard shipping, expedited shipping, overnight shipping, and more.

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Star Miconics

NOVEMBER 18, 2022

Between the labor shortage, supply-chain issues, and the stock market crash, it’s a wonder how retailers can keep up with consumers at all. Where the Point-of-Sale Comes In. One of the most central areas in any retail store is the point-of-sale (POS). If your store isn’t already online, it should be.

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Star Miconics

JUNE 30, 2023

1985: Mosher introduced the first color touch-screen-driven point-of-sale (POS) interface, improving the user experience and making transactions more intuitive. These innovations are quickly becoming integral to the ultimate omnichannel experience for consumers.

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Independent Retailer

AUGUST 9, 2022

You can use LTE connectivity and be free to show products, wherever the consumer is.”. For brands looking to take it a step further and really offer a personalized shopping experience, drop shipping capabilities can help save a sale when you do not have a certain size or color in stock that a shopper wants.

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Star Miconics

APRIL 12, 2024

Best practices require using the proper labels for different order types , for example: In-Store Purchases: Labels used in-store can include item details, prices, sale information, and QR codes for digital receipts. Talk to your employees to understand their pain points and suggestions for improving workflows.

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Inventory Management Fulfillment Point of Sale Management 52

Rangeme

OCTOBER 4, 2022

Whether it’s through online ordering with curbside pickup or purchasing directly from a retailer, meeting the omnichannel demands of the modern consumer requires brands to support several buying options in the most useful, convenient, and accurate way. while collecting data from consumer actions to inform marketing decisions.

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365 Retail

NOVEMBER 17, 2021

It is more important than ever for retailers to be well prepared for Peak 2021, remaining agile and fleet of foot to react to what the market throws at them while meeting consumer demand at its point of origin, says Sophie Wilson at Astound Commerce. Sophie Wilson at Astound Commerce. Sophie Wilson at Astound Commerce.

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Wiser

DECEMBER 30, 2019

From a shopper point-of-view, it’s fantastic to track your order from the point-of-sale all the way until delivery. For companies, offering any smart-tracking technology will be a big selling point for consumers. First, it was Amazon’s two-day free shipping. Smart Tracking Technology.

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Inside Retail

MARCH 14, 2023

They have a more limited range and they go after high-volume sales and a more general consumer. We have a customer-facing point of sale in the store that is basically a re-skinned version of our website where customers can shop, and then we can go and pick the product and get it to them right away.

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Wiser

SEPTEMBER 6, 2022

The bottom line is that price is always top of mind for consumers. This isn’t to say you won’t keep an eye on what other retailers are doing, but you have that added layer of protection that consumers can spot and bring price differences right to your door. Increased Consumer Confidence. For most, the answer will be price.

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RETAIL MANAGEMENT SOFTWARE

NOVEMBER 2, 2021

Conversion is your ability to convince consumers to buy goods from your retail store. Attracting consumers is only half of the battle when it comes to your retail business. Understanding why consumers don’t purchase is one of a store’s most essential things to increase conversion rates. Utilize social proof.

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Independent Retailer

MAY 4, 2021

Many companies are still having trouble acquiring the materials needed to make products and are struggling to ship their products to stores and wholesalers.”. There was a time where consumers drove to stores and were limited on what they could find inside. Flaws in the Supply Chain. Less wait times and the same great bargains!

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