Inside Retail

JULY 15, 2025

While the reforms aim to simplify payment processes and increase transparency, some industry groups say they risk obscuring the true cost of card payments by embedding fees into the product price, making it harder to compete in an already margin-tight environment. Reduce interchange fees paid by businesses.

Merchant Services 208

Merchant Services Payment Services Consumer Management 208

Retail TouchPoints

JUNE 3, 2025

Over the next few weeks, PayPal will roll out physical payment cards to eligible U.S. PayPal Credit customers, adding a tangible way for consumers to pay for in-store purchases. The cards, issued by Synchrony , expand on PayPal Credits digital offering and will be usable everywhere that Mastercard is accepted.

Payment Services 255

Payment Services Finance Promotions Consumer 255

Retail Focus

MARCH 7, 2025

The adoption of cryptocurrencies has expanded beyond investment and trading, with businesses worldwide integrating crypto payment gateways into their operations. A crypto payment gateway allows merchants to accept cryptocurrency payments from customers, offering an alternative to traditional fiat transactions.

Payment Services 130

Payment Services Merchant Services Accounting Finance 130

Retail TouchPoints

MARCH 12, 2025

The approach businesses use to build lasting customer relationships through recurring services has undergone a fundamental change over the past decade. As a leader at a platform that processes billions in recurring revenue transactions, Ive observed firsthand how successful businesses balance growth with customer-first practices.

Payment Services 179

Payment Services Customer Retention Customer Experience Marketing 179

Retail TouchPoints

DECEMBER 31, 2024

Returns negatively impact brands in several ways including processing costs, shipping fees, unsellable merchandise and more. With the growth in ecommerce and higher consumer expectations for convenience, it is essential for retailers to make returns processes as efficient as outbound fulfillment.

Returns 311

Returns Payment Services Shipping Fulfillment 311

Retail TouchPoints

OCTOBER 23, 2024

RFID uses electromagnetic fields to automatically identify and track tags attached to objects, offering retailers precise control over inventory and enabling real-time data analytics to enhance operational efficiency. These benefits lead to smoother operations and enhanced customer experiences, which in turn drive sales and satisfaction.

Consumer 275

Consumer Payment Services Inventory Management Checkout 275

Inside Retail

JULY 2, 2025

Businesses misrepresenting themselves as Australian fashion retailers are defrauding Australian consumers, the Australian Competition and Consumer Commission warns. Media reports suggest many others may be operating. The stores often use names similar to those of genuine local boutiques, which can harm such businesses.

Consumer 249

Consumer Drop-Shipping Merchant Services Payment Services 249

Inside Retail

JUNE 25, 2025

For many years, the idea of everyday consumers paying for items with virtual forms of money, like cryptocurrency, seemed more like science fiction than reality. Some cryptocurrency and payment experts see the centralisation of stablecoins as a period of significant innovation for retailers. What are stablecoins?

Merchant Services 147

Merchant Services Payment Services Consumer Checkout 147

Retail TouchPoints

MAY 2, 2025

Payment providers are banking on the fact that millions of people will soo n rely on AI to find the perfect sweater, research a new vacation spot or handle their weekly grocery shopping and they want in on the action. These agents will need to be trusted with payments, not only by users, but by banks and sellers as well.

Merchant Services 173

Merchant Services Payment Services Consumer Checkout 173

Retail TouchPoints

MARCH 7, 2025

Even though more than half ( 56% ) of retailers surveyed by KPMG completed a major payments modernization program within the past year, even more 83% already are modernizing their payment infrastructure, or are planning to do so in the new future. Consumer and Retail Leader at KPMG in an interview with Retail TouchPoints.

Payment Services 138

Payment Services Fulfillment Department Stores Customer Experience 138

Retail TouchPoints

JUNE 12, 2025

Digital shopping and payments app Klarna has partnered with the Nift gifting platform, offering Klarna users a choice of gifts at key points in the purchase cycle in categories including fashion, jewelry, restaurants, music and home goods. Consumers engage with the ad and make a considered choice between the gifts. Klarna users.

Merchant Services 147

Merchant Services Payment Services Jewelry Customer Experience 147

Retail TouchPoints

JULY 15, 2025

Shopify has added new rules to the millions of merchant websites it powers, requiring that purchases made by agentic AI platforms aren’t completed without a “final human review.” New rules in the platform’s Robot & Agent Policy now clearly specify that “checkouts are for humans. Nearly 75% of Shopify’s $8.9

Merchant Services 194

Merchant Services Payment Services Checkout Fulfillment 194

Retail TouchPoints

NOVEMBER 5, 2024

consumers abandon a purchase and stop accessing an online service because they can’t remember their passwords 4.76 Passkeys, another passwordless authentication method, leverage biometrics or a PIN to let consumers confirm a purchase with just a tap or a quick selfie.   times per day on average.

Payment Services 298

Payment Services Customer Retention Accounting Checkout 298

Retail Focus

FEBRUARY 6, 2025

As consumers move seamlessly between online, mobile, and physical store channels, retailers must keep pace through an omnichannel strategyone that unifies every customer touchpoint into a cohesive, frictionless journey. Consistency in Branding and Messaging Omnichannel service extends beyond technology.

Payment Services 148

Payment Services Returns Technical Support Promotions 148

Retail TouchPoints

APRIL 25, 2025

In these times, seamless operations are essential for maintaining a competitive edge, and at the heart of this is secure, reliable connectivity. Retail businesses are no longer self-enclosed entities where everything revolves around a checkout and some inventory management software. Similarly, Kroger Pharmacy in the U.S.

Payment Services 147

Payment Services Inventory Management Checkout Store Layout 147

Retail TouchPoints

FEBRUARY 7, 2025

But the ease and personalization found on consumer-facing ecommerce sites, especially robust marketplaces like Amazon and Walmart , are simply too good to ignore. As a result, B2B buyers are increasingly demand B2C-level experiences for their business needs, a need that is driving organizations to level up their digital experiences.

Payment Services 279

Payment Services Customer Experience Wholesale Planning 279

Retail Focus

MARCH 20, 2025

Over the past decade, the payments environment has experienced significant upheaval, driven by swift technical improvements. Innovations such as contactless cards, mobile wallets, blockchain, and real-time payments are transforming transaction methods for consumers and companies.

Payment Services 130

Payment Services Checkout Clienteling Finance 130

Retail Focus

MARCH 21, 2025

The growing adoption of blockchain technology has created new opportunities for businesses looking to integrate digital assets into their operations. What is CaaS in Crypto and What Companies May Need This Service? These services typically include crypto payment gateways, digital wallets, and blockchain-based financial tools.

Payment Services 130

Payment Services Accounting Customer Experience Management 130

Inside Retail

OCTOBER 27, 2024

billion merger in early November, but in the meantime, Chemist Warehouse is rolling out a new payment system, expanding internationally and creating new marketing partnerships. Changing the payment game Chemist Warehouse announced that it is introducing a QR code payments system to both its online marketplace and 600 stores nationwide.

Merchant Services 243

Merchant Services Payment Services Marketing Shopping 243

Retail TouchPoints

DECEMBER 23, 2024

In its broadest and most straightforward definition, a digital twin is a virtual replica of a physical object, person or process that can be used to simulate its behavior to better understand how it works in real life, according to McKinsey. Beauty Photo credit: E.l.f. Beauty E.l.f. The brand launched a virtual kiosk within its E.l.f.

Payment Services 278

Payment Services Fashion Accessories Kiosk 278

Retail Focus

JULY 17, 2025

In today’s fast-evolving retail landscape, customer expectations have never been higher, especially regarding speed, convenience and seamless service. From online banking apps to e-commerce and even entertainment platforms like casinos not on GamStop , these platforms succeed by removing barriers between intent and action.

Payment Services 130

Payment Services Checkout Store Layout Returns 130

Retail TouchPoints

JULY 9, 2025

The premise is simple: instead of directing shoppers to external websites, retailers can now bring the entire buying journey to the platforms and apps people use daily to engage with content. Off-Platform Payment Links: Payment links are URLs that can be added to direct messages, stories or posts.

Merchant Services 147

Merchant Services Payment Services Shopping Checkout 147

Inside Retail

MAY 11, 2025

A new survey by financial platform Money has shown that Australians still want the option to use cash despite the growing popularity of digital payments. Of the 1000 Australians surveyed, 68 per cent believe all businesses should be required to accept cash. Some small businesses will be exempt.

Payment Services 130

Payment Services Consumer Finance Supermarket 130

Retail TouchPoints

NOVEMBER 29, 2024

Indonesian platforms like Tokopedia and Bukalapak in particular exploit that country’s large, tech-savvy “Gen Next” cohort. Certain categories seem to work best with social commerce: Consumer packaged goods (CPG), fashion, beauty, and health and wellness. Cultivating KOCs (key opinion consumers, a.k.a. influencer).

Social Commerce 278

Social Commerce Beauty and Health Payment Services Consumer 278

Retail TouchPoints

JANUARY 2, 2025

Exclusive: Google Debuts New Retail Media Solution with Lowes as First Beta Tester (March 18, 2024) Retail media was THE growth story in 2024, fueled by these networks ability to target consumers at key decision points in the shopper journey. consumers wallet.

Payment Services 278

Payment Services Checkout Wholesale Consumer 278

Retail TouchPoints

JUNE 27, 2025

The key to addressing these challenges lies in machine learning (ML)-powered retail media solutions, which optimize product visibility, enhance the shopping experience and create a win-win-win scenario for sellers, buyers and platforms alike. This shift has created an intricate and interconnected marketplace ecosystem.

Advertising 162

Advertising Payment Services Fulfillment Shopping 162

Inside Retail

APRIL 3, 2025

Global geopolitics are making Australia look like an attractive market, but retailers are continuing to grapple with huge shifts in consumer behaviour as well as technological change. These evolving consumer expectations are a key driver behind the changes happening in retail. This is what consumers crave.

Payment Services 130

Payment Services Consumer Customer Experience Fulfillment 130

Retail TouchPoints

OCTOBER 27, 2024

They’ve been shaped/scarred by not one but two global economic traumas — the Great Recession of 2008-2009 and the COVID pandemic — and they’ve grown up with social media playing an increasingly large (and loud) role in shaping culture, including how these consumers shop, research and purchase products and services.

Payment Services 321

Payment Services Consumer Jewelry Marketing 321

Retail TouchPoints

FEBRUARY 26, 2025

A recent study found that three-quarters of consumers will avoid a brand after a cybersecurity issue, and more than 40% assume that brands are to blame when an incident occurs. Another survey of online consumer attitudes found that 84% wont go back to an ecommerce site after a fraud experience there. Site security is also a concern.

Payment Services 236

Payment Services Returns Accounting Shipping 236

Retail TouchPoints

JULY 23, 2025

At the exact moment when a customer is proving who they are to receive a special offer — whether as a student, military member or senior citizen — many brands send them off-site to a third-party verification platform. A sudden redirect during the verification process can feel jarring — even suspicious. Is this a scam?”

Payment Services 147

Payment Services Customer Experience Consumer Marketing 147

Retail TouchPoints

NOVEMBER 14, 2024

Businesses today operate in a fast-moving cyber threat landscape. As digital operations become more complex and cybercriminals launch increasingly sophisticated phishing and malware attacks, data breaches have become common occurrences. In light of this, it’s critical that businesses strengthen their defenses.

Payment Services 277

Payment Services Consumer Management Point of Sale 277

Retail TouchPoints

APRIL 7, 2025

3D Secure (3DS) is an additional layer of cardholder security and authentication for online card transactions, and more and more large retailers are wanting to add it into their payments process. This not only expedites processing for legitimate customers but also more accurately flags fraudulent charges.

Payment Services 162

Payment Services Checkout Consumer Accounting 162

Inside Retail

MAY 29, 2025

Choosing the best eftpos machine for a small business is more than just a technical decision its a critical step in building a seamless and efficient payment experience for your customers. Assessing your business needs Understanding your business’s unique requirements is the first step to finding the ideal eftpos solution.

Merchant Services 130

Merchant Services Payment Services Checkout Consumer 130

Retail Focus

MARCH 13, 2025

Retailers are adopting advanced technologies to improve customer interactions, streamline operations, and stay competitive. Contactless and Frictionless Payments Long checkout lines have been a longstanding frustration for shoppers. To combat this, retailers are embracing contactless and frictionless payment solutions.

Payment Services 147

Payment Services Checkout Inventory Management Kiosk 147

Retail TouchPoints

MAY 30, 2025

On Thursday the Victorias Secret website featured a message that the site had been shut down due to a security incident, however, consumer commentary online indicates that website outages may have started much earlier in the week. Stores remained open throughout the outage, although some in-store services also were paused during the incident.

Payment Services 235

Payment Services Accounting Returns ATS 235

Inside Retail

MAY 18, 2025

M&S suspended all online orders, affecting both clothing and homewares sales, which make up a significant portion of its revenue. In-store operations were also affected, with disruptions to contactless payments and shortages of staple items in some locations, resulting in customer dissatisfaction.

Payment Services 130

Payment Services ATS Supermarket Fulfillment 130

Retail Focus

APRIL 8, 2025

Whether you are an individual retailer or a multinational concern, a hospital or a theme park, app technology has ushered in a new era of customer service in our digital age. Apps Create Digital Storefronts Available 24/7 Today’s consumer journey begins not on the shop floor but simply by touching a smartphone screen.

Payment Services 130

Payment Services Inventory Management Consumer Customer Experience 130