In the Wake of ‘Returnageddon’ Retailers Seek New Solutions to an Age-Old Problem
Retail TouchPoints
MARCH 2, 2021
Consumers returned $428 billion in merchandise last year, nearly 11% of all U.S. rose to the challenge, instituting a broad spectrum of solutions such as instant credit for online returns, contactless return drop-off points, extended return periods and in some cases just letting consumers keep the products. The big driver?
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