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Retail Minded
FEBRUARY 1, 2024
Georganne Bender, a retail thought leader and consumer anthropologist, wasn’t quite as interested in technology when reflecting on what retail needs to see in the year ahead but rather the merchandising in stores. “Retailers should update their merchandising. ” I couldn’t agree more.
Retail TouchPoints
MARCH 2, 2021
Consumers returned $428 billion in merchandise last year, nearly 11% of all U.S. rose to the challenge, instituting a broad spectrum of solutions such as instant credit for online returns, contactless return drop-off points, extended return periods and in some cases just letting consumers keep the products. The big driver?
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