Retail TouchPoints

JUNE 9, 2022

The majority of consumer goods and retail (CGR) companies have accelerated their digital journeys over the last two years to better serve the growing number of online shoppers. The driver here is that CGR companies cannot afford to deliver a poor online shopping experience that sends customers fleeing to the competition.

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Consumer Shopping Customer Experience Location 207

Retail TouchPoints

OCTOBER 12, 2022

stores in August 2022 with the opening of a location at the Gran Plaza Outlets in Calexico, Calif. In addition to this Southern California store, the retailer has new shops planned for Illinois, Rhode Island, Nevada, Iowa, Pennsylvania, Virginia, Massachusetts, Georgia, Florida and Puerto Rico. Forever 21 started to unveil its new U.S.

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Location Planning Fast Fashion Shopping 289

Retail TouchPoints

JANUARY 5, 2022

Between difficult compliance requirements and the public’s general reluctance to shop in person at the beginning of the pandemic, many business owners have had to suspend plans for expansion, limit their operations or even shut down entirely. Consumer Behavior has Changed. Location Intelligence Matters.

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Location Accounting Consumer Marketing 228

Retail TouchPoints

APRIL 18, 2024

If you’re not lucky, well, life goes on, albeit a little less comfortable or aesthetically pleasing than it could have been…unless you’re staying at Mint House , a new chain of boutique hotels that aims to combine the best of hotel and Airbnb experiences without all the parts consumers hate. A room at the Mint House 70 Pine location in NYC.

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Boutique Shopping Location Returns 227

Retail TouchPoints

MARCH 6, 2024

Shopping malls are on the rebound thanks to Gen Z’s hunger for nostalgia and community. The experience has been thoughtfully crafted and refined to provide consumers a rich cornucopia for commerce, community and cultural experiences. Reframing the Shopping Mall Brand Images from the main shopping mall area.

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Shopping Merchant Services Kiosk Consumer 235

Retail TouchPoints

FEBRUARY 5, 2024

Ingka Group , parent company of Ikea Retail, has debuted an AI-powered home design inspiration and shopping tool on the OpenAI GPT Store. Walmart debuted a slate of features powered by generative AI and AR in October 2023 , and Amazon introduced the Rufus gen AI shopping assistant earlier this month. Ikea had committed to spending $2.2

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Shopping Marketing Location Planning 259

Retail TouchPoints

OCTOBER 31, 2022

Ross Stores has opened 28 Ross Dress for Less and 12 dd’s DISCOUNTS locations across 21 states during September and October, meeting its forecasted growth of opening nearly 100 stores during FY 2022, which ends Jan. billion in Q1 2021 to $4.3 billion in Q1 2022, which prompted the retailer to revise its forecast for the remainder of the year.

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Location Planning Fulfillment Marketing 239

Inside Retail

AUGUST 8, 2021

This is in addition to more than 500 existing Australia Post parcel locker locations in the network. The initiative will double the number of Australia Post parcel locker locations to more than 1000 giving customers more options for receiving their online shopping and parcels.

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Location Shopping Management Consumer 264

Inside Retail

OCTOBER 10, 2023

Book retailer QBD Books is taking over the former Dymocks store space at the Broadway Shopping Centre in Sydney’s CBD. “We’re proud to be a flagbearer for brick-and-mortar bookstores, and in many locations, such as Broadway, we’ve been able to come in and ensure books have a continued presence in the community.”

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Shopping Location Planning Consumer 279

Retail TouchPoints

OCTOBER 4, 2023

In response to evolving consumer behavior, many retailers are pivoting from malls and large-format stores in city centers to neighborhood locations that aim to serve the work-from-home population. Not surprisingly, many have found the data points to residential enclaves in and around cities where consumers live.

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Consumer ATS Location Apparel 239

Retail TouchPoints

SEPTEMBER 11, 2023

Toys ‘R’ Us Canada is in the process of opening 10 new locations across the country in time for the 2023 holiday season, including two standalone Babies ‘R’ Us stores in Edmonton, Alberta. I believe the Canadian consumer is looking to get out and shop in-store again,” said Doug Putman, Founder of Putman Investments in a statement.

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Location Marketing Consumer Shopping 214

Retail TouchPoints

MARCH 1, 2021

More than 260 new stores are slated to open this year, including 60 freestanding locations and 200 shop-in-shops inside Kohl’s department stores. In 2020, Sephora also began offering direct shopping on Instagram and same-day delivery through Instacart , as well as a buy now-pay later option in partnership with Klarna.

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Location Planning Department Stores Shopping 301

Retail Wire

AUGUST 20, 2021

The department store retailer reported that sales in suburban locations is above 2019 levels while those in urban centers continue to lag. “There is definitely the different psychology with suburban and the urban customers right now,” Macy’s CEO Jeff Gennette said.

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Location Consumer Department Stores Shopping 100

Retail TouchPoints

FEBRUARY 29, 2024

It’s easy to understand, emotionally, why consumers would want to shop from a store that tailors its product assortments to the neighborhood they live in. For large chain retailers, it’s a way of letting the community know that consumers are seen and that the store wants to be part of the community. said can impact sales.

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Shopping Consumer Location Planning 242

Retail TouchPoints

MARCH 13, 2024

The location also will feature an in-store restaurant. ” Wayfair also plans to give away a total of $250,000 to empower consumers to create a space that reflects their own personal style. Image courtesy Wayfair Wayfair’s first store will open this spring in Wilmette, Ill., just outside of Chicago.

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Consumer Outdoor Promotions Location 192

Retail TouchPoints

DECEMBER 30, 2022

Using our payment card whilst we shop online rarely gives us pause, and the many millions who buy online generally trust the system. However, the recent busy shopping season means it’s a good time to remind ourselves that there is an ongoing battle to make sure that the payment card data of your customers remains secure.

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Merchant Services Payment Services Consumer Location 283

Retail TouchPoints

SEPTEMBER 30, 2021

Happy Returns by PayPal has teamed with Staples US Retail to offer the Happy Returns in-person service, adding more than 1,000 Staples retail locations to its return service. The Staples partnership increases the number of the company’s Return Bars to more than 3,800 locations. ” PayPal acquired Happy Returns in May.

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Returns Location Merchant Services Drop-Shipping 217

Retail TouchPoints

JULY 17, 2023

looked for a partner when it opened its first physical location in May. We’ve always wanted to test out a retail location. Two Data Sets Together Determine the Perfect Store Location Leap worked with Collars & Co. The location was in a city where Collars & Co. Who is shopping?

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Location Visual Merchandising Store Operations Wholesale 169

Retail TouchPoints

JANUARY 12, 2023

New to this year’s event is the Consumer Product Showcase , offering SMB brands the opportunity to show off innovative customer-facing products. Nearly one in four ( 24% ) expressed interest in shopping in the metaverse, and that figure is likely to rise as more retailers add it as a touch point. Taking place January 15-16 from 10 a.m.

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Consumer Beauty and Health Returns Location 253

Retail TouchPoints

NOVEMBER 29, 2023

Malls were once the nucleus of “shopping culture.” But many shopping malls have endured an identity crisis. However, that doesn’t mean consumers don’t want to go to malls. Looking at communities and environments through this anthropological lens can help ensure that spaces align with consumer needs and expectations.

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Shopping Kiosk Consumer Fulfillment 232

VMS

NOVEMBER 30, 2022

is opening shops-in-shops in 20 Macy’s (New York) stores, starting this holiday shopping season. We help celebrate special moments, and with this partnership, we are combining our brand power to reach new customers and serve them with the latest on-trend accessories in time for the holiday shopping season and beyond.”

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Location Shopping Jewelry Accessories 93

Retail Focus

FEBRUARY 2, 2024

The launch of the Hampshire-based brand follows a successful pop-up at the end of 2023, also emphasising the destination’s commitment to supporting local brands and responding to consumer demand for a diverse range of premium retail options.

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Location Accessories Shopping Planning 147

365 Retail

MARCH 21, 2024

Nespresso UK has ventured into the on-the-go coffee scene with the unveiling of a novel coffee shop model named ‘The Nespresso Bar’, strategically located in proximity to Liverpool Street station in the heart of London.

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Location Customer Experience Shopping Consumer 109

Retail TouchPoints

MAY 30, 2023

The company is looking to pivot Journeys to an off-mall strategy, with 13 locations out of a planned 25 already open. We, in our market research with our consumers, have gotten the feedback that our customers go to off-mall locations multiple times per month, and it’s part of the places that they go.

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Location Markdowns Accounting Promotions 171

Retail TouchPoints

FEBRUARY 14, 2024

It’s been more than four years since mall operator Simon launched its ecommerce joint venture with Rue Gilt Groupe , and the Shop Premium Outlets (SPO) marketplace is going strong. We look at ourselves as more of a shop-in-shop than a marketplace , and the reason I say that is we collaborate with brands more than most other marketplaces.

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Shopping Fulfillment Advertising Location 176

Retail TouchPoints

APRIL 2, 2024

Liverpool will open 10 Talbots shop-in-shops within its stores in and around Mexico City this month with assortments featuring Talbots’ modern classic style curated for Mexican consumers. KnitWell Group has partnered with Mexican department store retailer El Puerto de Liverpool to expand the Talbots brand to Mexico.

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Location Department Stores Shopping Consumer 147

Retail TouchPoints

AUGUST 10, 2022

The concept for the pop-up shop, which operated June 17-July 23, 2022, came from Lori McGhee-Curtis, VP of Specialty Leasing at The Taubman Realty Group , the Beverly Center’s parent company. We have to continue to make sure people know everyone is welcome, this is for everybody to shop. It’s like a new store every time you shop.

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Retail Focus

MARCH 22, 2024

Nespresso UK has entered the on-the-go coffee market with the launch of a new coffee shop concept titled ‘The Nespresso Bar’ at a location close to Liverpool Street station in central London. This is a strategic move for Nespresso, which currently offers consumers two at-home portioned coffee systems, Vertuo and Original.

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Shopping Marketing Customer Experience Location 147

Inside Retail

MARCH 21, 2024

Armadale’s High Street has become one of the most expensive shopping destinations in Melbourne and the row of retailers is essentially a who’s who of Australian fashion. All the connotations that come with high street shopping carry through to Armadale’s High Street with its pedestrian walkways lined with shops.

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Shopping Fashion Boutique Grocer 246

Retail TouchPoints

NOVEMBER 29, 2022

Claire’s has announced a new partnership with Macy’s to bring shop-in-shops to more than 20 Macy’s locations across the U.S. The shop-in-shops will feature a year-round selection of hair accessories, jewelry and cosmetics, as well as seasonal items. just in time for the holidays.

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Shopping Jewelry Accessories Fashion 240

Retail TouchPoints

NOVEMBER 14, 2023

Circuit City also will support the partnerships with its customer service, private label products and white-glove consumer electronics experience. The integrations are slated to begin online and in select locations this year, with a more expansive rollout planned for 2024.

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Planning Shopping Location Consumer 224

Inside Retail

OCTOBER 10, 2023

Here, he shares the new tech that has caught his eye, and how changing consumer behaviour is affecting the business. As long as they’ve got location services on, and they’ve downloaded our app, we could offer people very timely notifications. BB: It’s hard to be predictive about what consumers are going to do.

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Consumer Supermarket Beauty and Health Management 289

Retail Focus

FEBRUARY 21, 2024

If you walk up and down the aisles of supermarkets, clothes shops or even furniture stores, you will notice that more brands are shouting about their commitment to protecting the environment, be it via packaging or marketing messages. Retailers must also consider their consumers, and modern consumers are prioritising sustainability.

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Shopping Visual Merchandising Returns Supermarket 162

Inside Retail

JANUARY 10, 2024

The world’s largest retailer shared expansive plans for the future of retail at the recent Consumer Electronics Show (CES 2024), focusing on adaptive retail strategies that encompass realms of customers, workforce and society. Embracing AI Walmart’s goal is to make shopping experiences effortless, engaging and personalised.

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Retail TouchPoints

SEPTEMBER 28, 2021

Global direct-to-consumer brands (DTC) reaped exponential rewards, especially from Millennial and Gen Z shoppers. in other countries, the penetration of millennials engaging in cross border shopping was even higher. They also report that 70% of “shopping enthusiasts” use the app for product discovery.

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Consumer Shipping Location Returns 225

Inside Retail

FEBRUARY 25, 2024

As Chinese consumer spending on luxury goods continues to surge, luxury brands are doing everything they can to enhance their overall appeal. According to Euromonitor research, Chinese consumer spending on luxury goods is expected to hit $88 billion by 2028.

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Consumer Fashion Marketing Accounting 130

Retail TouchPoints

OCTOBER 19, 2023

Amazon is already the place where many consumers start their shopping journeys, and now the company wants to make shopping on its platform “more social and collaborative” with a growing slate of new experiential features. customers on the Amazon shopping app on iOS and Android. They also have the option to add commentary.

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