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Social Commerce Revolution: How Payments Innovation Transformed the Digital Shopping Experience

Retail TouchPoints

Whats more, Deloitte data shows that consumers using social media were four times more likely to add more to their baskets or make purchases of a higher value than they would when shopping off-channel. Adding an entire shopping ecosystem on top of social platforms only increases the amount of collected consumer data.

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The CEO of Dissh on how a strong brand identity enabled international expansion

Inside Retail

We appreciate that international shipping and returns can be a barrier, so finding the right local opportunities to offer an immersive brand experience was important to us while allowing us to connect in person with valued customers in the physical form. Setting up operations in a new country is not without its challenges.

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Consumers Turn to BNPL, BOPIS to Cope with Rising Prices and Supply Chain Uncertainty

Retail TouchPoints

Despite having just officially begun, this holiday shopping season already is marked by supply chain disruption, persistent inflation and mixed consumer confidence. And just like last year, it looks like consumers will respond by turning to ecommerce. Shortages and Sticker Shock Heighten Holiday Stress.

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How retailers are protecting margins and profits amid economic uncertainty

Inside Retail

Yet we still saw an appetite amongst retailers for investing in technology such as artificial intelligence (AI) to drive efficiencies across operations, finance and compliance obligations. We sat down with leading retail finance experts from The Reject Shop, Forever New, Taking Shape and Vinomofo to find out.

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How Online Businesses can Master Inventory Management to Impact Operations

Retail TouchPoints

Without a good system for tracking materials, products or equipment, you’ll be weighed down with time-consuming, tail-chasing efforts to keep track of your inventory. Mislabeled stock can snowball into a customer service dilemma — with wrong items shipping out to buying customers.

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How Sephora Turned Order Fulfillment into a Loyalty-Builder

Retail TouchPoints

Although her Wall Street background gave her a clear advantage in finance, her time working under Mary Beth Laughton — Sephora’s VP of Ecommerce at the time — unlocked new career possibilities. The retailer even ran a flash shipping program as early as 2015. In most cases, items are dropped at consumers’ doorsteps within two hours.

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Retail’s New Normal: Here’s What Retailers Should Focus On As The Country Continues To Reopen

Retail TouchPoints

Today, retailers need to change that mindset in order to keep up with consumer demands — a diversified supply chain is no longer a bottom-line booster, but a competency needed to survive. An offering that retailers may want to keep top of mind, especially during this time, is ship-from-store.