Retail TouchPoints

FEBRUARY 3, 2023

Our investment in Aptos ONE reflects our commitment to keeping pace with consumers’ evolving expectations. Cole Haan operates 90+ retail stores in the U.S. and Canada and more than 300 international store locations and also sells via department store and specialty retail partners.

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Point of Sale Specialty Retailers Department Stores Accessories 189

Retail TouchPoints

JULY 26, 2021

Bernstein also has worked in the retail and consumer practice at McKinsey & Co. Maly’s ability to create connections with consumers through breakthrough platforms that integrate product, service and experience make her a great fit to lead this special and growing brand,” said Spring in a statement.

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Beauty and Health Department Stores Location Planning 262

Retail TouchPoints

MARCH 20, 2024

Embrace the ‘Ceremony’ of the In-Store Experience During COVID-19 shutdowns, consumers quickly got used to browsing and buying online. Now that consumers have come back into the stores, everybody really wants an experience,” Plenert said. When they go shopping, they want to be treated specially. And when Tiffany & Co.

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Specialty Retailers Department Stores Consumer Advertising 267

Retail TouchPoints

JANUARY 25, 2023

Over the past three years, most of us have done a lot more shopping online, so it’s easy to forget that while ecommerce is still growing, most retail commerce still happens in stores. That means brick-and-mortar is still going strong, and not just because consumers are eager to get out of the house again.

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Store Layout Sporting Goods Consumer Location 221

Retail TouchPoints

FEBRUARY 23, 2021

Macy’s Q4 and full-year 2020 results show signs of a turnaround for the department store, hard hit, like many of its counterparts, by the COVID-19 pandemic. 22 Macy’s announced plans to close 45 stores by mid-2021, according to CNBC , part of a previously announced plan to close 125 locations by 2023.

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Retail TouchPoints

SEPTEMBER 3, 2020

In a survey of consumers conducted by Doddle , 84% said a positive returns experience encourages them to shop with a retailer again. Conversely, 73% of consumers responding to a survey by Returnly said they would not shop with a brand again after a poor returns experience. In-Store Returns Trending Up, But Not Pouring In.

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Returns Merchant Services Department Stores Shipping 330

Retail TouchPoints

SEPTEMBER 21, 2020

Patagonia and Target, that had executed voter engagement programs during the 2018 election cycle with employees, consumers or both. Studies show that consumers are more loyal to brands that take a clear stance on issues they care about. Starting Sept. 22, visitors to any U.S.

Sporting Goods 260

Sporting Goods Department Stores Apparel Fulfillment 260

Inside Retail

FEBRUARY 27, 2023

Secondly, having a strong e-commerce channel enables customers to find products online that they may have struggled to locate in-store. Brands have started to scale their size and appeal impressively by leveraging e-commerce to reach beyond their niche appeal to broader and more diverse customer groups.

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Retail TouchPoints

JANUARY 25, 2021

The key to recovery for these retailers may be rethinking and recontextualizing their stores by putting excess space to alternate use. Nordstrom is already an expert at this , and American Eagle may be able to pivot failing American Eagle stores as support for its new Aerie locations. “I

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Promotions Fulfillment Department Stores Shipping 223

Wiser

FEBRUARY 13, 2019

At Wiser, we were wondering what went through consumers’ heads around this holiday, so we polled more than 2,700 mystery shoppers from across the U.S. Valentine’s Day remains a traditional holiday among consumers, both in terms of gifts and when it comes to where to buy. Instead, they’re better served by being presented in stores.

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Discount Store Department Stores Shipping Store Operations 74

Retail TouchPoints

MARCH 11, 2021

While digital sales skyrocketed in 2020, the similarly large spike in store-based fulfillment showed that stores are still a vital part of the equation. The digital natives benefit from a curated location tailored to their audience, while the mall can advertise a slate of cutting-edge concepts.

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Shopping Outdoor Fulfillment Returns 251

Cross Cap

FEBRUARY 1, 2018

Instead, concentrating efforts on creating a memorable in-store experience will foster consumer loyalty and keep shoppers coming back. Here are four tactics to elevate the consumer experience inside the shop: Leverage Omni-Channel Fulfillment Methods. These experiences can’t be replicated when shopping from a screen.

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Customer Experience Payment Services Shipping Kiosk 52

Small Biz Trends

JULY 8, 2021

We have assembled all the numbers you need, including store operations, shopper behaviors, how retailers market their businesses, and much more. If you own a retail store or are considering shop ideas for a new one, take a look at the stats below. Specialty stores are often a part of small retail store businesses.

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Specialty Store Specialty Retailers Social Commerce Advertising 138

Retail TouchPoints

OCTOBER 31, 2023

How can we better integrate the latest anti-theft technologies and loss-prevention research into our store designs from the outset? The good news: Skills developed on the consumer side can be flipped around and used to fight retail crime. What are the most customer-friendly ways to protect high-value items from smash-and-grabs?

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Loss Prevention Sporting Goods Customer Experience Store Layout 259

Retail TouchPoints

NOVEMBER 19, 2021

When the first department store opened more than 100 years ago, the goal was to offer a multitude of specialty goods to a large number of people. Today, online stores serve that same purpose, but brick-and-mortar retail remains a powerful mechanism for both buyers and sellers.

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Fulfillment Jewelry Inventory Management Consumer 277