Retail TouchPoints

DECEMBER 13, 2023

After years of lockdowns and digital-driven behaviors, consumers’ actions have shown how crucial the store experience is to how they shop and interact with brands. That’s only going to further accelerate the expectations of consumers and technology adoption within retail environments. customer experience).

Loss Prevention 275

Loss Prevention Visual Merchandising Sporting Goods Store Operations 275

Retail TouchPoints

SEPTEMBER 12, 2023

Seeking to support expansion into what it terms “strategic growth categories,” The Container Store has launched its “Uncontained” campaign, focusing on direct-to-consumer (DTC) products in categories including dining, entertaining, home décor and textiles.

Visual Merchandising 230

Visual Merchandising Location Shopping Planning 230

Wiser

APRIL 26, 2022

Finding the right mix of time, budget, pricing, displays, and customer experience can be a big challenge when forming a successful merchandising strategy. What is Merchandising? A good merchandising strategy can do wonders for your business. The same can be said for carefully planned sales and clearance events.

Visual Merchandising 146

Visual Merchandising Loss Prevention Customer Experience Promotions 146

Retail TouchPoints

JANUARY 24, 2024

In some ways it’s no surprise that Casper has focused on the in-store experience. Unlike many other digitally native direct-to-consumer (DTC) mattress brands, the retailer has embraced brick-and-mortar, operating a healthy portfolio of 66 retail stores and one outlet location, with plans to open more in the future.

Visual Merchandising 147

Visual Merchandising Shopping Consumer Fulfillment 147

Retail TouchPoints

MAY 17, 2022

At Coach, Zaccariello is responsible for visual merchandising through the company’s 3D creative studio, including store windows, showrooms and pop-ups, design and production of events and the digital experience team. We worked with the local team to understand what is going to work for this young customer in Shanghai.

Visual Merchandising 261

Visual Merchandising Outdoor Location Customer Experience 261

Retail TouchPoints

JUNE 22, 2023

While Urban Outfitters ’ assortment is designed for consumers in their teens and early 20s, Anthropologie provides a destination for consumers’ “next generation of life,” when they’re starting careers and families, according to Chief Marketing Officer Elizabeth Preis. As a company, we place a huge premium on creativity.

Visual Merchandising 260

Visual Merchandising Consumer Specialty Store Fast Fashion 260

Retail TouchPoints

APRIL 24, 2024

The retailer plans to use learnings from this store, located in the Willowbrook Mall in Wayne, N.J., Foot Locker has unveiled its new store format, which includes a communal sneaker try-on area to facilitate “sneaker culture” conversations and technology that provides store associates with omnichannel inventory availability data.

Store Layout 247

Store Layout Accessories Location Promotions 247

Retail TouchPoints

APRIL 19, 2023

Founded in 1992 as The Planning and Visual Education Partnership (PAVE), PAVE Global is an educational foundation for the retail design , planning and visual merchandising industry, and gives brand practitioners a unique opportunity to support young students and expand their talent pools.

Visual Merchandising 212

Visual Merchandising Marketing Planning Shopping 212

365 Retail

OCTOBER 5, 2021

As part of this transformation, Desigual recognised the need to modernise and streamline communications and visual merchandising (VM) processes and compliance across its store network and, accordingly, deployed the YOOBIC mobile-first platform. “We

Customer Experience 52

Customer Experience Visual Merchandising Point of Sale Employee Engagement 52

VMS

AUGUST 26, 2021

The 2100-square-foot space features a sensory customer experience that includes the brand’s Performance Playground and 3-D installations made from eucalyptus, recycled plastic bottles and wood chips. Duer reportedly plans to open additional stores in the U.S., with the next opening planned for Los Angeles.

Visual Merchandising 93

Visual Merchandising Apparel Customer Experience Planning 93

Retail TouchPoints

JULY 12, 2022

While commerce offers consumers speed, ease and access, stores offer a deeper level of connection with products. Immersive in-store experiences also allow consumers to forge a greater connection with brands — something that all businesses are focusing on as retention depletes and brand loyalty erodes. .

Consumer 236

Consumer Customer Experience Fulfillment Planning 236

Retail TouchPoints

MARCH 1, 2024

We are also excited to partner even more with our vendors this year as it relates to their branded in-store merchandise experiences,” Barry added, identifying Tesla, Lovesac and Starlink as examples of planned vendor partnerships. Best Buy closed 24 stores in FY 2024 and plans to close 10 to 15 in FY 2025.

Planning 264

Planning Location Point of Sale Visual Merchandising 264

Retail TouchPoints

APRIL 12, 2023

As a result of changing consumer behaviors and spending patterns, many retailers are focused on right-sizing their store footprints, especially in shopping malls. It’s an expansive venture, but it’s probably less expensive than acquiring customers online at this point,” she said.

Customer Experience 316

Customer Experience Shopping Consumer Fulfillment 316

Retail TouchPoints

MAY 17, 2023

It’s one of the main reasons so many digitally native, direct-to-consumer (DTC) brands have invested in opening stores. RTP: What was the process like translating Boll & Branch’s digital brand experience into a physical space? Do you plan to test anything new in terms of visual storytelling, merchandising or experience?

Customer Experience 239

Customer Experience Consumer Visual Merchandising Planning 239

Retail TouchPoints

FEBRUARY 9, 2024

The Stitch Fix Style Forecast has become so much more than a press campaign used to drum up buzz and consumer excitement before the New Year’s Eve ball drops. In fact, it’s now central to how Stitch Fix shows up for customers across channels. Subscribe to Retail Remix on your preferred podcast player to get first dibs on the episode!

Merchant Services 246

Merchant Services Fashion Consumer Visual Merchandising 246

Retail TouchPoints

MARCH 20, 2024

Embrace the ‘Ceremony’ of the In-Store Experience During COVID-19 shutdowns, consumers quickly got used to browsing and buying online. Now that consumers have come back into the stores, everybody really wants an experience,” Plenert said. That all requires new fixtures, furniture and other elements to make it work.”

Specialty Retailers 267

Specialty Retailers Department Stores Consumer Advertising 267

Retail TouchPoints

DECEMBER 21, 2020

To future-proof your business, you need to think beyond social distancing precautions and reimagine the customer experience from the ground up. While AR has a number of valuable consumer-facing applications, in our current day and age retailers need to focus on tools for improving business operations.

Visual Merchandising 312

Visual Merchandising Customer Experience Location Management 312

Retail TouchPoints

APRIL 5, 2023

Consumers are returning to the physical store for all the advantages it offers: the ability to touch, feel and experience the brand — and most importantly, be a part of the brand’s community or “tribe.” The answer is to think through the entire customer journey and design for an optimal journey. and internationally.

Location 242

Location Customer Experience Visual Merchandising Returns 242

Retail TouchPoints

FEBRUARY 23, 2022

In the pandemic’s wake, many retailers set up flexible fulfillment services in order to meet new safety guidelines and consumer requirements. Additionally, 66% of retail executives who responded to design:retail’s survey indicated that they spent time and capital updating the fronts of their stores to accommodate in-store pickup experiences.

Fulfillment 267

Fulfillment Checkout Visual Merchandising Kiosk 267

Retail Minded

OCTOBER 18, 2023

In the vibrant corridors of retail environments, where consumer activity perpetually buzzes, the strategic allocation of retail space emerges not merely as a tactic but as an essential strategy, intertwining security and spending patterns.

Payment Services 59

Payment Services Visual Merchandising Store Layout Promotions 59

Retail TouchPoints

OCTOBER 12, 2021

When consumers go to a grocery store, generally they’re there to buy the individual ingredients that will eventually make a meal. Everything a customer comes in to us to buy is a component to make something,” said Christopher DiTullio, Chief Customer Officer at JOANN in an interview with Retail TouchPoints.

Customer Experience 253

Customer Experience Shipping Location Promotions 253

Retail TouchPoints

OCTOBER 5, 2022

Beyond Yoga’s Los Angeles pop-up experience Photo courtesy of Beyond Yoga. Despite their temporary nature, pop-up shops are intended to make a lasting impression on visitors through offering extraordinary consumer journeys. The cornerstone of every pop-up design strategy must be focused on the target customer.

Home Furnishings 208

Home Furnishings Consumer Planning Shopping 208

Retail TouchPoints

FEBRUARY 21, 2024

As part of HHP (Health Hospitality Partners), a healthcare amenities company, Hydra Health has implemented its experience model inside the Geisinger Henry Cancer Center in Wilkes-Barre, Pa. and Penn Medicine’s Hospital in Philadelphia, with plans for further expansion in 2024 and beyond. “We

Beauty and Health 227

Beauty and Health Shopping Payment Services Boutique 227

Retail TouchPoints

JULY 12, 2023

How do we give consumers a reason to get off their sofa, come to the store and have a physical experience?” It’s critical that at the onset, we are super clear with business partners and that we have alignment on the plan.” For example, the store experience does not have a traditional point of sale. Speters asked.

Consumer 216

Consumer Point of Sale Marketing Visual Merchandising 216

Retail TouchPoints

APRIL 3, 2024

RTP: What’s behind the merchandising and store design decisions you’ve made for Joyleaf? Ackerman: When I was researching this industry, one thing I noted was that cannabis consumers are different across the country. California is almost a cannabis culture; people have depth of knowledge.

Supermarket 221

Supermarket Visual Merchandising Planning Store Operations 221

Retail TouchPoints

APRIL 7, 2022

Connors shared additional insights into what’s changed — and what hasn’t — in consumer behavior due to COVID-19, along with advice on fine-tuning both ecommerce and store offerings to better meet shopper needs. Retail TouchPoints (RTP): Why do you think the Zero Hunger Zero Waste initiative was particularly resonant for consumers?

Beauty and Health 249

Beauty and Health Consumer Shopping Visual Merchandising 249

VMS

JULY 28, 2021

So the program will address how design is part of the new retail experience. We’re interested in nestling students’ design acumen into what the customer experience is and what it needs. We want students to grapple with the part design plays in the retail experience, but we’re going to be channel agnostic.

Visual Merchandising 111

Visual Merchandising Planning Customer Experience Management 111

Retail TouchPoints

MAY 3, 2023

The company also recently decided to move all mechanical systems to electric — a transition that aligns with the brand’s broader values and creates a consistent message for end consumers. If consumers feel like a brand is being misleading or untruthful about their sustainability efforts, it can severely impact their trust and loyalty.

Beauty and Health 300

Beauty and Health Consumer Visual Merchandising Marketing 300

Retail TouchPoints

DECEMBER 14, 2022

At this physical store location, we plan to continue to release exclusive headwear with the same cadence that has performed well among our consumers.”. Lids is designing stores around merchandising certain products to feed the demands of consumers who are enthusiasts of particular sports, styles and brands.

Location 244

Location Consumer Accessories Apparel 244

VMS

JULY 29, 2021

The organizations are well aligned since both share both a passion and a common mission to provide retailers with the tools, ideas and practical business information they need to improve the customer experience in-store and at point of purchase. Association appeared first on Visual Merchandising and Store Design.

Management 98

Management Shopping Visual Merchandising Promotions 98

Retail TouchPoints

OCTOBER 26, 2021

Additionally, nearly two-thirds of consumers say they’re more attracted to brands that focus on making the world a better place. Experts agree that to be successful, brands and retailers need to embed diversity and inclusion into all operations, services and customer experiences.

Shopping 253

Shopping Planning Visual Merchandising Fashion 253

Inside Retail

JULY 3, 2023

In developing this technology, Google is seeking to address a number of issues related to the online shopping experience, including customer dissatisfaction with clothing fit, and significant challenges related to returns and textile waste. However, this new technology is not without its potential drawbacks.

Fashion 130

Fashion Accessories Returns Visual Merchandising 130

V Count

FEBRUARY 26, 2024

Age and gender are two of the most important demographic information you can employ to segment your potential customers and understand what they want from your store. If you can directly address their needs and wants, you can personalize the customer experience at your establishment and improve the overall visitor experience.

Visual Merchandising 52

Visual Merchandising Target Market Management Promotions 52

V Count

FEBRUARY 26, 2024

Age and gender are two of the most important demographic information you can employ to segment your potential customers and understand what they want from your store. If you can directly address their needs and wants, you can personalize the customer experience at your establishment and improve the overall visitor experience.

Visual Merchandising 52

Visual Merchandising Target Market Management Promotions 52

VMS

MAY 11, 2021

I assured him he would not get the book on time, as we had a birthday dinner planned for the next night. To paraphrase Lady Gaga: Your customer has a hundred million reasons to walk away. That reason is experience. Customer experience. He rolled his eyes and bought the book before he went to bed.

Visual Merchandising 94

Visual Merchandising Customer Experience Returns Shopping 94

Retail Next

APRIL 1, 2021

While the last years fueled massive improvements in researching, browsing, selecting, purchasing, returning and/or exchanging on mobile devices, tablets and desktops, the current transformation brings more intelligence and continuity to customer experiences with retailers, where the store is a fundamental part of the process. .

Visual Merchandising 40

Visual Merchandising Home Furnishings Shipping Fulfillment 40

Wiser

DECEMBER 1, 2020

This gave consumers more choices, but it also dramatically increased the complexity of category management for retailers, who had to figure out how to best manage these growing categories. By monitoring prices at scale, you’ll know what customers are willing to pay, when prices are changing across the market, and more.

Promotions 78

Promotions Visual Merchandising Marketing Management 78