Retail TouchPoints

MAY 29, 2024

In today’s dynamic retail landscape, characterized by shifting consumer behaviors and evolving preferences, the traditional approach to real estate and store formats is undergoing a significant transformation. Streamlined shopping experience. Whole Foods was crowned the simplest brand in the U.S.

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Retail TouchPoints

NOVEMBER 10, 2021

The role of the store is continuing to evolve as consumers’ digital behaviors accelerate — one of the key reasons why experts believe the definition of a “successful store design” has completely changed. Retail TouchPoints (RTP): How have consumers’ increasingly digital behaviors influenced design decisions?

Visual Merchandising 236

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365 Retail

OCTOBER 5, 2021

As part of this transformation, Desigual recognised the need to modernise and streamline communications and visual merchandising (VM) processes and compliance across its store network and, accordingly, deployed the YOOBIC mobile-first platform. “We

Customer Experience 52

Customer Experience Visual Merchandising Point of Sale Employee Engagement 52

Retail TouchPoints

FEBRUARY 9, 2022

Shoppers are focusing less on loyalty and more on their experience, with half of them saying they would switch to a new brand after just one bad customer service interaction. However, if customer service is excellent, 78% of consumers will do business with a company again, even after a mistake.

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Retail TouchPoints

DECEMBER 21, 2020

To future-proof your business, you need to think beyond social distancing precautions and reimagine the customer experience from the ground up. While AR has a number of valuable consumer-facing applications, in our current day and age retailers need to focus on tools for improving business operations.

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Visual Merchandising Customer Experience Location Management 307

Retail TouchPoints

APRIL 12, 2023

As a result of changing consumer behaviors and spending patterns, many retailers are focused on right-sizing their store footprints, especially in shopping malls. The Leap team then signs and manages the lease and designs a path for execution. San Francisco; Boston; Columbus, Ohio; Greenwich, Conn.; Philadelphia; and Washington, D.C.

Customer Experience 308

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Retail TouchPoints

AUGUST 28, 2023

Impulse purchases are an important part of a consumer brand’s revenue growth management (RGM) strategy. These are tried and true tactics that get consumers to buy on impulse. Of course, this doesn’t mean impulse buying goes away altogether, but brands need to switch up how they target and message consumers to spur impulse buys.

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Retail TouchPoints

MAY 17, 2023

It’s one of the main reasons so many digitally native, direct-to-consumer (DTC) brands have invested in opening stores. Photo credit: Boll & Branch and TPG Architecture Retail TouchPoints (RTP): How would you describe the Boll & Branch brand, and how did you strive to convey that visually?

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Retail Focus

JANUARY 12, 2023

As much as brands experiment with pop-up store formats, concepts, or themes, they should resonate with consumers as much as they do with their identity. A strong brand identity helps to create a cohesive look and feel for the pop-up store, which can help to establish the brand’s image and values in the minds of customers.

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Visual Merchandising Store Layout Customer Experience Shopping 246

Retail Minded

OCTOBER 18, 2023

In the vibrant corridors of retail environments, where consumer activity perpetually buzzes, the strategic allocation of retail space emerges not merely as a tactic but as an essential strategy, intertwining security and spending patterns.

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Payment Services Visual Merchandising Store Layout Promotions 59

Retail TouchPoints

OCTOBER 5, 2022

Stepping back, one could simplify retail functions as three-pronged: Selling a quality product; Repairing relationships with customers; and Manifesting the spirit of the brand. The main drivers of these functions are the product, the teams of people who bring these functions to life and the overall customer experience that’s born from it.

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Retail TouchPoints

JULY 12, 2023

How do we give consumers a reason to get off their sofa, come to the store and have a physical experience?” This was especially true for Purple’s tech-integrated space because “we are challenging how we educate and talk to the consumer [in the store],” Price explained. Speters asked. Scale for efficiency. Speters said.

Consumer 209

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Retail TouchPoints

FEBRUARY 21, 2024

Design concepts and even merchandise assortments are further customized based on the facility’s geographic location. To keep a close eye on this, the company has implemented various channels for its diverse consumer base to share thoughts, opinions and general feedback. “We

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Retail TouchPoints

MARCH 28, 2022

And just how will they manage to do that? More specifically, MINISO has spent the last year-plus bolstering its brick-and-mortar footprint in North America to amplify its proprietary $10 N’ Under concept, which has become beloved among Gen Z consumers. By “breathing life” into their motto: “Life is for fun!”

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VMS

JULY 28, 2021

So the program will address how design is part of the new retail experience. We’re interested in nestling students’ design acumen into what the customer experience is and what it needs. We want students to grapple with the part design plays in the retail experience, but we’re going to be channel agnostic.

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Visual Merchandising Planning Customer Experience Management 111

V Count

FEBRUARY 26, 2024

Age and gender are two of the most important demographic information you can employ to segment your potential customers and understand what they want from your store. If you can directly address their needs and wants, you can personalize the customer experience at your establishment and improve the overall visitor experience.

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Visual Merchandising Target Market Management Promotions 52

V Count

FEBRUARY 26, 2024

Age and gender are two of the most important demographic information you can employ to segment your potential customers and understand what they want from your store. If you can directly address their needs and wants, you can personalize the customer experience at your establishment and improve the overall visitor experience.

Visual Merchandising 52

Visual Merchandising Target Market Management Promotions 52

Retail TouchPoints

MARCH 8, 2023

Read the initial article, on consumer attitudes toward AI, here. Platforms’ ability to create custom reference images and scene environments based on a series of inputs is especially valuable for teams managing multiple projects at one time. Editor’s note: This is the second article in our series on AI in Retail.

Visual Merchandising 269

Visual Merchandising Apparel Consumer ATS 269

Inside Retail

JULY 3, 2023

Driving in-store purchases Kelly Slessor, founder and CEO of Shop You, an AI-driven personal shopping assistant, told Inside Retail that machine learning and visual matching algorithms will eventually impact every element of retail – from customer service, to in-store visual merchandising, pricing to inventory management.

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Retail Minded

OCTOBER 1, 2023

Here are a few tips to help you delve into the psychographic nuances that shape consumer choices. Identify precise customer segments to craft hyper-personalized experiences that cater to the unique needs of each group. OOH advertising on billboards also guides shoppers to enriched in-store experiences.

Visual Merchandising 52

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Wiser

DECEMBER 1, 2020

This gave consumers more choices, but it also dramatically increased the complexity of category management for retailers, who had to figure out how to best manage these growing categories. Category management is the process of batching similar products into defined categories, or business units.

Promotions 78

Promotions Visual Merchandising Marketing Management 78

Retail Adventures

JUNE 6, 2021

We discussed the customer experience in the post-COVID era. Day by day, we stalk and study that most elusive of mammals: today's consumer. Here we share our expert opinion on the vital components of customer experience, retail trends, and crucial transformations happening in the industry. Let's dive in!

Visual Merchandising 52

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VMS

MAY 11, 2021

To paraphrase Lady Gaga: Your customer has a hundred million reasons to walk away. That reason is experience. Customer experience. Each season of change reshapes the landscape and redefines consumer expectations. The post One Good Reason to Stay appeared first on Visual Merchandising and Store Design.

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Visual Merchandising Customer Experience Returns Shopping 94

VMS

JUNE 23, 2021

But much of this narrative centers on operational efficiencies such as pricing and p-o-s systems, inventory control, energy management and security. In other words, we’ll be examining technologies that enhance the customer experience and offering insights to the retailer on how the physical store is shopped.

Visual Merchandising 52

Visual Merchandising Management Promotions Customer Experience 52

Inside Retail

JANUARY 11, 2022

Persuading the consumer that it’s going to take anywhere from 20 to 24 weeks for the goods to arrive, it’s a pretty rough discussion. If you manage that efficiently, it can be cash flow positive, and we’ve found ourselves in that situation. He’s just hired a very sophisticated visual merchandising director.

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Apparel Returns Accounting Management 130

365 Retail

JULY 13, 2021

Retailers need urgently to digitise store management processes, and communications and training as the role of the store worker changes, says Fabrice Haiat, CEO of YOOBIC. This then becomes a problem of competitiveness and customer loyalty as retailers are unable to provide the experience consumers are seeking.

Payment Services 52

Payment Services Visual Merchandising Employee Engagement Management 52

VMS

JANUARY 17, 2022

Using Pathr.ai’s cutting-edge spatial intelligence technology, brands and retailers will now be empowered to utilize their pop-up store to gain actionable insights to drive business outcomes and deliver improved customer experiences. We’re excited to partner with The Lionesque Group and MG2 to debut our Pop-Up Shop Analytics at NRF.

Shopping 52

Shopping Visual Merchandising Checkout Customer Experience 52

VMS

NOVEMBER 28, 2021

The conference officially kicked off with keynote speaker Brian Solis, Digital Anthropologist, Futurist and Global Innovation Evangelist, Salesforce, who discussed the emerging customer experience economy. Here’s What You Missed appeared first on Visual Merchandising and Store Design. PHOTO GALLERY (15 IMAGES).

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Retail TouchPoints

DECEMBER 22, 2023

This opens up a world of possibilities for both businesses and consumers. While this shift is poised to transform the retail industry all the way from the stockroom to the cereal aisle, retailers should start tapping into the power of QR codes today to build trust, loyalty and stronger relationships with consumers.

Shopping 272

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VMS

NOVEMBER 19, 2021

The Retail Innovation Conference & Expo (#RICE22), which will take place May 10-12, 2022 at McCormick Place Convention Center in Chicago, will serve a diverse range of retail professionals seeking the strategies, tools and tactics to create seamless digital and in-store experiences and meet connected consumers’ expectations.

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Retail Focus

JUNE 29, 2021

The employee and customer experience are intrinsically linked. Our retail brand, and the way it’s experienced by the customer, is now recognised as one of the biggest differentiators in the business. Where we lose control over the overall experience is outside of headquarters and within our stores. .

Customer Experience 264

Customer Experience Visual Merchandising Accounting Management 264

Wiser

JANUARY 22, 2020

At a broad level, category management is simple: to improve the customer experience, drive efficiencies for businesses, and deliver quality products and services that generate profits. In reality, there is much more to category management. Category Management Definition. First of all, what is category management?

Management 125

Management Visual Merchandising Promotions Inventory Management 125

Retail TouchPoints

SEPTEMBER 3, 2021

In every organization, marketing plays an important role in defining, socializing and managing the customer experience (CX). However, the relationship between the customer experience and the marketing teams is often disconnected. Unity Point #1: Marketing Sets Expectations, and CX Delivers.

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Marketing Customer Experience Visual Merchandising Advertising 294

Retail TouchPoints

MAY 31, 2023

Regardless of the reason, it’s no secret that it’s up to retailers to compel consumers to stay, and many have taken up the call. According to a Retail TouchPoints survey , the industry has been exploring ways to reconfigure the physical retail space and implement digital elements into the overall shopping experience.

Advertising 244

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Retail TouchPoints

AUGUST 3, 2022

Direct-to-consumer (DTC) brands are increasingly turning to stores in order to continue their path to growth. Then, the qualitative piece is that every single day, our store managers write up a sales digest of the day. Consumers are used to shopping from the comfort of their homes. Photo credit: Brooklinen.

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Retail TouchPoints

MARCH 6, 2024

Barnes & Noble also has empowered its local store managers to call more of the shots. For example, they might help them bring locally focused merchandise or events more to the front of the store, or show them ways to use lighting, color palettes and shelf placement to give these elements more pop.

Boutique 144

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VMS

DECEMBER 1, 2022

These innovations were the sparks that led to the inception of the visual merchandising and store design industries. And while these megastores were in their seminal stages, nobody quite knew what to do with them and the unending mountain of merchandise sitting under their roofs. As such, visual merchandising was born.

Merchant Services 104

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