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How Social Commerce, Same-Day Delivery and Live Chat are Driving Sephora’s Omnichannel Evolution

Retail TouchPoints

Bojanowski: We have this army of incredible beauty advisors in our stores who are just the best in the business in terms of product knowledge, and one idea that we had during the shutdown was, how can we leverage them to connect with clients who are only able to shop the website? I could see that sort of clienteling aspect come into it.

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Don’t Fall Victim to a Cyber Attack: A Shopper’s Guide to Cybersecurity

Retail TouchPoints

Shopping is one of life’s simple pleasures. And in today’s day and age, shopping online has never been easier — with targeted ads, free shipping, free returns, stores built into Instagram or TikTok, logins saved on your browser and payment information saved on your devices.

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How 85-Year-Old Economy Candy Taps into Social Trends but Stays True to its Roots

Retail TouchPoints

For more than 85 years, Economy Candy has been a reliable purveyor of all things sweet, from classic favorites to hard-to-find exotic confections and even viral phenomenon like slime lickers, which are essentially “roll-on deodorant for your tongue,” according to Skye Cohen, who runs the shop alongside her husband Mitchell Cohen.

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Miniso’s “good quality with low price” mantra takes off in Southeast Asia

Inside Retail

The 684.6sqm retail space is located in Setia City Mall, one of the largest shopping complexes in Shah Alam. the new store concept, is being touted as a family-friendly shopping experience, featuring a new toy section, with licensed products from well-known brands and Miniso’s own mini family collection. Miniso 3.0, Miniso 3.0,

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How American Eagle, Kroger and Snap are Reinventing Customer Experiences for a COVID Age

Retail TouchPoints

The coronavirus pandemic has pulled retailers in a number of different directions as they react to shifting shopping trends and new expectations generated by the explosion in ecommerce shoppers. While many shoppers are still reluctant to return to physical stores, they still see the value of (and often miss) the in-store experience.

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Adapting To Changing Consumer Behavior: Strategies For Indie Retailers

Retail Minded

According to McKinsey & Company , 75% of consumers are exploring new shopping behaviors, indicating a significant change in their preferences and priorities. Understanding Changing Consumer Behavior The retail industry is undoubtedly no longer what it used to be; customer shopping habits and preferences are quickly changing.

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Adapting To Changing Consumer Behavior: Strategies For Indie Retailers

Retail Minded

According to McKinsey & Company , 75% of consumers are exploring new shopping behaviors, indicating a significant change in their preferences and priorities. Understanding Changing Consumer Behavior The retail industry is undoubtedly no longer what it used to be; customer shopping habits and preferences are quickly changing.